eDeskの概要
eDeskは、オンライン小売業者向けの
業界トップレベルのEコマース・カスタマー・サポート・ツールです。完全にEコマースに特化しており、eDeskを使用すると、オンライン小売業者は顧客からのメッセージを素早く受信し、対応できるようになります。また、Amazon、eBay、Shopify、Facebookなど35以上のチャネルと直接統合されており、そこで発生した問い合わせチケットは1つの受信トレイに一元化され、簡単に処理できるようになります。注文に関する豊富なデータとAIを活用した自動化を組み合わせたプラットフォームにより、リモート・チームでも5つ星レベルの顧客体験を提供できるようになります。
eDeskの対象ユーザー
eDeskは、あらゆる規模のオンライン小売業者を、マルチチャネルのカスタマー・サポートの複雑さから解放し、より多くの顧客を迅速にサポートできるようにします。
eDeskをご存知でしょうか？ 別の人気製品との比較
eDesk
eDeskの他のおすすめ代替製品
eDeskのレビュー
認証済みレビュアー
Excellent customer support software
良いポイント:
Plugs and integrates into all the various channels we need to plug into and provides customer information and data within the help desk ticket. Being able to provide Multi-lingual support in our native language is a fantastic feature as is the ability to utilize response templates. Feedback mechanism works very well and easy to customize to our assorted needs.
改善してほしい点:
Needs to offer an integrated and customizable knowledge base. Ticket numbers are difficult to find. In general, reporting is good but simplistic and needs to be enhanced.
Andrew
Has saved us time and money
良いポイント:
Brings all customer queries from all platforms into a single mailbox. Templates are great and the system has saved us so much time. When I had a problem with messages not sending I contacted the chat and spoke to Aine whom was very helpful.
改善してほしい点:
There was an update and now the AI suggestions are difficult to select. You have to hover and try and select the response which can be tricky. In the past before the update you could click on the option easier.
Convenient platform for helpdesk management
良いポイント:
Easy to setup, sufficient text/video guides & webinars to help new users get started. App store integrations are simple and intuitive. Ticket management is hassle-free, entire team can access & engage our customer queries.
改善してほしい点:
Slightly expensive compared to other tools in this space. Social media integration is not as effective as we had hoped for. Not an ideal fit for enterprise use-cases.
xSellcoからの返信
昨年
Hi Karan, Thank you for this honest feedback. If there are any features you would like to see please leave them in the got an idea section of the app. Our product team pull from this pool every quarter to improve our product
alejandra
edesk as an important part of our business management
製品を使ってみた感想： we have been using this portal as an integral part of our jobs and have allow us to handle customer messaging in a easy way
良いポイント:
easy axes to emails and ticket handling
改善してほしい点:
customer service is hard to find and have easy resolutions
認証済みレビュアー
Great chat support
良いポイント:
Clean easy to use User Interface, snap shot view, grouping priority messages based on smart AI messaging.
改善してほしい点:
Nothing to mention at present everything works as it should do.
