--- description: SuiteCRMを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SuiteCRMとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [CRMツール](/directory/2/customer-relationship-management/software) > [SuiteCRM](/software/136373/suitecrm) # SuiteCRM Canonical: https://www.capterra.jp/software/136373/suitecrm ページ：1 / 3\ 次へ: [次ページ](https://www.capterra.jp/software/136373/suitecrm?page=2) > 営業やサービス部門向けに構成可能なオープンソースのモジュラー型顧客関係管理 (CRM)。組み合わせオプションも利用することができます。 > > 評価：48人のユーザーによる評価は**4.2/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### SuiteCRMの対象ユーザー この製品はCRMにおける専門性を活かし、顧客による優れたカスタマー・ジャーニー戦略の設計と実行を支援してシームレスな顧客体験を提供できるようにします。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.2/5** | 48 レビュー | | 使いやすさ | 4.1/5 | レビュー全体に基づく | | カスタマー・サポート | 3.5/5 | レビュー全体に基づく | | 価格の妥当性 | 4.8/5 | レビュー全体に基づく | | 機能 | 4.4/5 | レビュー全体に基づく | | おすすめ率 | 80% | (8/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: SuiteCRM - **設立**: 2006 ## ビジネスコンテキスト - **価格モデル**: (無料版が利用可能) (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Linux（デスクトップ）, Windows（オンプレミス）, Linux（オンプレミス）, Chromebook（デスクトップ）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: イタリア語, インドネシア語, オランダ語, スペイン語, タイ語, トルコ語, ドイツ語, フランス語, ポルトガル語, ポーランド語, ロシア語, 中国語, 繁体中国語, 英語 - **利用可能な国**: アメリカ合衆国, イギリス, インド, オーストラリア, カナダ, ドイツ, ブラジル, メキシコ, 中国, 日本 ## 機能 - Third-Party Integrations - アクティビティ・ダッシュボード - インタラクション追跡 - コラボレーションツール - セグメンテーション - セルフサービスポータル - タスク管理 - テンプレートのカスタマイズ - データのインポート／エクスポート - ドキュメント・ストレージ - ナレッジベース管理 - フルテキスト検索 - メール管理 - モバイル・アクセス - ユーザー管理 - リード管理 - リード資格 - レポートのカスタマイズ - レポート／分析 - ワークフロー管理 - 営業パイプライン管理 - 見積もり、概算 - 連絡先管理 ## 統合 (合計6件) - Google Maps - Joomla - Mailchimp - Microsoft Outlook - Salesforce Sales Cloud - WordPress ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [CRMツール](https://www.capterra.jp/directory/2/customer-relationship-management/software) ## 関連カテゴリー - [CRMツール](https://www.capterra.jp/directory/2/customer-relationship-management/software) - [ナレッジベース](https://www.capterra.jp/directory/32454/knowledge-base/software) - [売上追跡ソフト](https://www.capterra.jp/directory/32744/sales-tracking/software) - [ITチケット発行システム](https://www.capterra.jp/directory/32623/it-ticketing-systems-software/software) ## 代替製品 1. [Bigin by Zoho CRM](https://www.capterra.jp/software/204998/bigin-by-zoho-crm) — 4.7/5 (731 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.jp/software/61368/salesforce) — 4.4/5 (18783 reviews) 3. [HubSpot CRM](https://www.capterra.jp/software/152373/hubspot-crm) — 4.5/5 (4458 reviews) 4. [Zoho CRM](https://www.capterra.jp/software/155928/zoho-crm) — 4.3/5 (6974 reviews) 5. [Dynamics 365](https://www.capterra.jp/software/157279/dynamics-365) — 4.4/5 (5823 reviews) ## レビュー ### "Simple and Effective" — 5.0/5 > **Carlo** | *2019年9月4日* | マーケティング、広告 | おすすめ評価：10.0/10 > > **良いポイント**: It's easy to use and to customize. We've adapted to some of our internal processes and at the same time we adapted some processes to the SuiteCRM way. Has a a lot of features and some new one are released frequently enough. As an Open Source project is easy to integrate with other platform. Ii love the "no license" approach because I can't think of a CRM solution not to be used by all the peopple in a company. > > **改善点**: Community support is not always very quick, but is part of the game. Some integrations (Google calendar) are still not completely working well. > > We work everyday with the CRM (I can't imagine to work without) all the departments: Sales - Customer Care - Administration find their info and help to keep the data up to date. Collecting data a tacking activities help us to create a richer and richer database. ----- ### "One of the best Open Source CRM Alternatives" — 4.0/5 > **Alfredo** | *2021年8月20日* | 情報技術、情報サービス | おすすめ評価：6.0/10 > > **良いポイント**: Being open source not only means it is free to install on your own infrastructure, but it provides a lot of freedom to customize as needed for any business. Even without access to the code, modules can be created from the user interface, and it has complete features for reporting, marketing, support, abd workflow automation, which is still hard to find in many modern alternatives. > > **改善点**: The interface is being updated, but still feels dated compared to other tools. It is very functional tho. Developing custom solutions provides the same challenges as the code depends on some old coding methods, but this is also in constant improvement. ----- ### "About What You'd Expect From A Free CRM" — 3.0/5 > **認証済みレビュアー** | *2019年2月16日* | 公共安全 | おすすめ評価：5.0/10 > > **良いポイント**: It's Free Able To Host It On Your Own Server Instead of In The Cloud It's Simple To Use Ability To Create Your Own Modules Lots Of Other Modules Are Available For Free or Paid In The Community These Modules Allow You To Do Just About Anything With This CRM > > **改善点**: Their Support Is Not Very Good - I Have Posted In Their Forums Seeking Support And Never Heard Back They Don't Provide Phone Support For The Free Version There Are A Lot Of Bugs In The Code Sometimes Updates Fix One Bug and Break Another You Have To Know Code To Fix All These Bugs If You Don't Know What You're Doing You Can Mess Up The Code and Cripple The System > > I am the admin of Suite CRM for my work place. Our sales team uses this platform to track leads, opportunities, and to generate quotes and invoices. We have imported our part numbers from Excel. It has allowed us to add custom fields and also allowed us to create custom pdf templates for the quotes. We use Suite CRM every day. We like that it is free and that we can host it in house as opposed to in the cloud. Overall it is easy to use, but not a perfect solution. Only certain fields can be flex related to other fields in other modules, so sometimes certain custom fields do not auto-populate. It does have nice in depth reporting and searching functionality. It has a lot of flexibility to make it work for your own unique business needs. The biggest draw back is lack of support and a ton of bugs in the code of both Suite CRM and the optional modules. A lot of time is spent debugging the platform and we are not programmers so sometimes fixing one bug leads to other bugs or can quickly cripple the system leaving it down for hours while we try to solve the bugs. Because it is such an important part of each call our sales team takes, it is a big deal when the system goes down. Because my main job function is not maintaining the CRM, it also means taking time away from other projects. Overall though; what do you expect for free? We are still satisfied and have been using Suite for several years now because it is free and full of flexible functionalities. ----- ### "SuiteCRM flexible and dependable CRM" — 4.0/5 > **Tom** | *2020年2月6日* | 情報技術、情報サービス | おすすめ評価：9.0/10 > > **良いポイント**: SuiteCRM allows us to add custom fields and change practically every screen and view, as well as data exports. This is critical as we refine our processes and change direction, we are able to reflect those changes in the CRM that we are using. Because of its Open Source foundation, we can change things pretty deeply, if we choose to. > > **改善点**: There are sometimes slowdowns that make for a bit of "click and wait" syndrome. These have usually resolved themselves; in some cases we've had to have our sysadmin dig in and adjust some things to speed it back up. > > We use SuiteCRM as the central repository for Customer Care. We keep track of all contacts we have with them, planned and complete. This is an essential hub for our team to make sure that any contacts with customers are well-informed, including the latest communications that have happened. Emails flow into and out of SuiteCRM, so those streams are included, along with the Calls, Tasks, Campaigns, etc. SuiteCRM also connects with our sales automation platform (Act-On) so that leads can be followed up on, making the Customer Journey visible within one place. ----- ### "Drop in Replacement for Similar CRMs with Both Open Source and SaaS Versions" — 4.0/5 > **Vernessa** | *2019年12月13日* | 情報技術、情報サービス | おすすめ評価：7.0/10 > > **良いポイント**: Without going feature by feature I think it's fair to say SuiteCRM is a drop-in replacement for popular open source and SaaS CRM (customer relationship management) applications. I use the open source community version on an in-house server for internal operations. I've also set it up for a young non-profit organization to manage constituent, board and funder relationships. The software is popular enough that it is included in the group of softwares that can be automatically installed on a hosting account. I'm happy that the developers update it on a regular schedule as well as pay close attention to bugs that crop up. > > **改善点**: SuiteCRM is not as polished or aesthetically pleasing as some of the others in this space. Feature for feature it's a good alternative but many of the features either lack intuitiveness or depth or ease of use. They feel rushed and would do better with maturation. > > Contact management, email marketing, calendaring, and integrated phone call followup. ----- ページ：1 / 3\ 次へ: [次ページ](https://www.capterra.jp/software/136373/suitecrm?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/136373/suitecrm) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## 構造化データ