キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Toast POSの概要

Toastは、効率を向上させ、コストを大幅に削減するために構築された、オールインワンのPOSおよびレストラン・バー管理システムです。

Toast POSの対象ユーザー

Toastは、フードサービス専用に設計されています。他のPOSシステムは業種別に分かれていますが、Toastは常にフードサービス・プロバイダーの特定の課題に対処することに焦点を当ててきました。

Toast POSソフトウェア - 1
Toast POSソフトウェア - 2
Toast POSソフトウェア - 3
Toast POSソフトウェア - 4
Toast POSソフトウェア - 5

Toast POSをご存知でしょうか? 別の人気製品との比較

Toast POS

Toast POS

4.2 (505)
$165.00
無料バージョン
無料トライアル
75
44
4.2 (505)
3.9 (505)
3.7 (505)
VS.
価格プラン
価格オプション
機能
連携サービス
使いやすさ
価格の妥当性
カスタマーサービス
$79.00
無料バージョン
無料トライアル
110
58
4.1 (958)
3.9 (958)
4.0 (958)
緑色の評価バーは、平均評価とレビュー数に基づいて高評価の製品を表しています。

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Toast POSの評判・レビュー

評価ポイント

総合評価
4.2
使いやすさ
4.2
カスタマーサービス
3.7
機能
4.1
価格の妥当性
3.9

企業規模(従業員数)別レビュー数

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jayelynn
Jayelynn
アメリカのGeneral Manager
認証済みLinkedInユーザー
食品、飲料, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Incredibly Efficient!

5.0 4 年前

製品を使ってみた感想: Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.

良いポイント:

Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.

改善してほしい点:

Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.

Toastからの返信

4 年前

Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!

Adam
Adam
アメリカのGeneral Manager
認証済みLinkedInユーザー
食品、飲料, 11~50人規模の会社
使用期間: 2年以上
投稿経路

The system is great! The customer support is not.

4.0 4 か月前

製品を使ってみた感想: The product is solid. If you are looking for a highly customizable system, Toast is perfect for you. I would recommend that if you make the change to Toast, have a personal resource that is good with technology so you can avoid customer service calls. Some of their add-ons are not worth the trouble, but the core POS system is top-notch!

良いポイント:

As far as POS systems go, Toast is very user-friendly and highly customizable to your restaurant, bar, or venue. It is easy to set up and when changes need to be made, they are easy to do.

改善してほしい点:

If you need customer support to resolve an issue, help with a feature you may be unfamiliar with or network support, Toast is very weak in this area. The customer service reps have minimal knowledge and are running off a script with no actual knowledge of the product. In the event they need to "escalate" your issue, the call is over at that point. The ability to speak with someone with the knowledge to help you with your issue promptly is practically non-existent. DO NOT use Toast Payroll services. They greatly messed up on tax reporting and nearly caused a significant increase in our IRS fees due to their incompetence.

Toastからの返信

3 か月前

Hi there, thank you for sharing your feedback using Toast. We understand customer support is important and will continue to make strides to improve your experience as a customer. -

Ashley
アメリカのAccountant
経理, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Toasts to Toast

5.0 先月 新着

良いポイント:

Toast is the easies POS to use from front end to back end. They are the most compatible POS company for restaurants that I've had the experience working with.

改善してほしい点:

Toast is growing fast and does seem to make some changes before doing any user research to see how the changes will affect the users who interact with it most. I'm happy to see them grow, but don't lose the user friendliness we all know and love!

Toastからの返信

4 週間前

Hi Ashley, thanks for taking the time to share your experience using Toast! We encourage you to join our online community at Community.toasttab.com to connect with other restaurant leaders. Hope to see you there!

Mark
プエルトリコのCEO
飲食店, 51~200人規模の会社
使用期間: 2年以上
投稿経路
ソース:SoftwareAdvice

Worst Customer Service

1.0 先月 新着

製品を使ってみた感想: Horrible. Now I have to cancel Toast from all my restaurants and start with a new company. Not happy. All because they will not get anything accomplished for you if you are being overcharged, to online ordering isn't working correctly, to menu manager not functioning properly. DO NOT PURCHASE THIS SOFTWARE even though the functionality appears to be great. Not worth the hassle.

良いポイント:

I did like the functionality but the service is so bad, it does not matter how good the software is.

改善してほしい点:

Customer service, Toast adding billable products and never taking them off because you cannot get a hold of customer service.

Toastからの返信

先月

Hi Mark, I'm sorry to hear that this has been your experience. I'll be reaching out to directly to learn more how we can help support you here.

ROB
アメリカのOwner
食品、飲料, 11~50人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Over all a good decision

4.0 3 か月前

製品を使ってみた感想: We are happy, server dig it and we are looking at otherways to see it. SOme of the features like event management or online ordering are too pricey for a small store.

良いポイント:

Working with toast on the set up was great and easy. As we have grown their support has been solid. Not like other POS we have used in the past.

改善してほしい点:

Reporting is eh and needs work...mostly data is there, just not obvious how to get what you need and they have to data dump and email it. Also, menus for serving customers can get a little much drilling sometimes 2-3 levels deep to do an 8 oz brown ale.

Toastからの返信

2 か月前

Hi Rob, thanks for sharing your experience using Toast.