Very stable software used by best higher ed. institutes
Ellucian Banner has provided our students and staff with a single application that manages aspects of course registration, work, bills, payments, grades, academic status.
Single sign on module was extremely helpful
It is a high-end software. Very stable. It integrates with the Microsoft LDAP. We have been using it for student and employee account management in term of course registration, tax forms, billing, salaries, student employment, grading, transcripts. It has very secure and solid database which is essential for the above mentioned matters.
Managing it requires training. It is not easy to administer. The price is very high compared to competing software in the higher education sector.
Good product. . .maybe?
製品を使ってみた感想： Neutral to negative. Massive additional costs during deployment, a tendency to confusion among the supposed "experts" around how basic pieces of the software worked, forced third party software changes that were unnecessary and expensive, and a quote that was clearly lowballed with the expectation that we'd end up paying on the back end for additional products that we didn't know were needed made this whole process less than good.
We liked the idea of a connected suite that worked with most of our existing software.
The consultants were very much at odds with each other and added confusion to the process. It also turns out that it didn't work with our existing software even when the vendors were listed as compatible on the Ellucian partner site. It also turns out that some of our 3rd party software would have worked, but we were told that it wouldn't. In the end the confusion and lack of understanding/ability from Ellucian consultants cost us tens of thousands of additional dollars during our deployment.
Literally the Worst
製品を使ってみた感想： On top of clunky, unreliable system is a virtually non-existent customer service/support team. You can post/reference questions to/by other users, but other than that you basically just get the 900 page technical manual and have to figure it out yourself. If you have a home-grown system and are considering making the switch to Ellucian--don't! Just wait a couple years for another company, like Workday, to develop a SIS that makes sense. Ellucian is a dinosaur.
When Ellucian's products were first released--decades ago--they were cutting edge. Banner, their SIS (Student Information System) quickly became the industry standard for enterprise databases on college campuses which transformed the way higher education leaders use data to make informed decisions. Their products continue to be effective for large universities that have every module of Banner installed, i.e. have their entire campus from registrar to bursar to admissions running on an Ellucian solution. When used "out-of-the-box" it does its job, not easily or beautifully, but gets it done.
It's as if Ellucian (and their strongest competitor PeopleSoft) got comfortable once they dominated the market and just stopped trying to make the actual user experience better. They put on large, fancy conferences and have great branding, but using their systems is a NIGHTMARE. A different programmer designed every form/screen/section so they all function differently. Where two clicks should do, fourteen are required. The bugs far outweigh the features. Something breaks more often than it doesn't. It's awful, but they have us trapped because no one else can compete with them. Sometimes I think it would all be easier if we just used Excel to track student records! Since our school implemented Ellucian products 5 years ago, to the tune of millions of dollars, we've had to add 2 new positions in our office just to handle the tech components. And don't even get me started on what happens when you attempt to customize their products. Endless headaches.
Ellucian for Community College
製品を使ってみた感想： In the beginning I had to constantly keep my list of instructions handy if I wanted to enter a requisition for a purchase order, now its easy because I've done so many. Practice makes perfect!!!!
I liked how you can add features, customize it for the needs of the institution. I work for a small college and we don't need all the extra features that the larger colleges might implement.
It can be a little difficult to navigate for the beginner. Unless the user knows what they want there is a chance of getting lost. Ive been using the software for about 4 years now and i sometimes get lost or have to search for specific information. There is no menu with a list of options. So I guess what I'm saying is that it would be nice if it was more user friendly, easier to navigate.
Provide more support for end users!
製品を使ってみた感想： The underlying system is robust and stable, but difficult to manage, especially in terms of data entry and updates. Making changes can have unanticipated ripple effects.
The end user product has good visual flow and is designed to protect student data.
This is not an intuitive system, especially to users making a transition from the company's older product which was not visually or logically similar at all. Support materials are not adequate on the web site, unless you are a (paying) implementation team member.