キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

UserVoiceとは?

UserVoiceは、複数のソースからフィードバックを収集および整理し、ユーザー・フィードバックの明確で実用的なビューを提供します。あらゆる規模の顧客ベースや社内チームの話に耳を傾け、分析し、コミュニケーションを完結させるためのツールを提供する単一のプラットフォームがあれば、ポイント・ソリューションの統合に無駄な時間を費やすことはありません。

UserVoiceの対象ユーザー

SaaSソフトウェア企業における製品マネージャー、製品経営陣、および顧客アドボケイト。

UserVoiceソフトウェア - 1
UserVoiceソフトウェア - 2
UserVoiceソフトウェア - 3
UserVoiceソフトウェア - 4
UserVoiceソフトウェア - 5

UserVoiceをご存知でしょうか? 別の人気製品との比較

UserVoice

UserVoice

4.3 (70)
価格情報が見つかりません
無料バージョン
無料トライアル
38
10
4.2 (70)
3.8 (70)
4.1 (70)
VS.
価格プラン
価格オプション
機能
連携サービス
使いやすさ
価格の妥当性
カスタマーサービス
$55.00
無料バージョン
無料トライアル
183
245
4.3 (3,922)
4.2 (3,922)
4.3 (3,922)
緑色の評価バーは、平均評価とレビュー数に基づいて高評価の製品を表しています。

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高評価の機能
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高評価の機能
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Freshdesk
高評価の機能
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monday.com
高評価の機能
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Wrike
高評価の機能
ダッシュボード作成
単一ページビュー
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高評価の機能
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パフォーマンス・レビュー管理
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MangoApps
高評価の機能
コラボレーションツール
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高評価の機能
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高評価の機能
アイデア管理
コラボレーションツール
ブレインストーミング

UserVoiceの評判・レビュー

評価ポイント

総合評価
4.3
使いやすさ
4.2
カスタマーサービス
4.1
機能
3.8
価格の妥当性
3.8

企業規模(従業員数)別レビュー数

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jessica
Jessica
アメリカのCurriculum Coordinator
認証済みLinkedInユーザー
Eラーニング, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Gives us almost everything we need for a great price

5.0 6 年前

製品を使ってみた感想: UserVoice is used by our support team to answer users' questions and provide information as needed. It helps us manage our support tickets and provides a way for our learners to easily provide feedback.

良いポイント:

We've used UserVoice for a number of years now and it's really been almost everything we've needed from a support ticket system. It allows us to quickly and easily manage users' questions and provide answers and feedback. One great thing we've gotten from it is creating our "knowledge base," which helps us both answer frequent questions more quickly (by using the drop down feature to pre-fill a response with an answer from the knowledge base) as well as providing a ready-made FAQs page for our site. Agents can easily be assigned to different tickets and it's clear who is responding to what ticket, which was problematic in our old system and we often had multiple people answering the same question at the same time.

改善してほしい点:

On the other hand, UserVoice hasn't always been great about catching obvious spam and we have to do a fair amount of blacklisting manually. We offer content in Spanish, Portuguese, and English but you can only set it to one language, so right now we have a completely separate support system for our Spanish and Portuguese learners. And oddly, they have no online/email tech support available. You have to call if you have an issue. :(

Tasha
アメリカのProduct Manager
コンピュータ・ソフトウェア, 11~50人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Great product, miss their help desk software

5.0 3 年前

製品を使ってみた感想: I wish they still offered their help desk software.

良いポイント:

I used uservoice for their help desk software. At the time, they didn't have any in-app heads up messages so I got pressure from our [SENSITIVE CONTENT] to consolidate our systems and use intercom for help desk and in-app messages. It didn't take long to realize the mistake that was made. Uservoice was far superior than intercom for help desk interactions and help articles. Their ability to track how many tickets never made it to our inbox because they were solved by serving up a help doc was really useful.

改善してほしい点:

At the time, they didn't off any heads up or bulk messaging to all users. We couldn't send out bulk communications when we were having an outage or we were releasing new features.

Anand
Anand
アメリカのVP
認証済みLinkedInユーザー
コンピュータ・ソフトウェア, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

not recommended

3.0 5 年前

良いポイント:

Still not gotten a good walk through of the product from the Customer success, i hate these lengthy email coms and want a slack channel to get going fast.

改善してほしい点:

its not so intuitive and no good examples listed and process is not very clear

UserVoiceからの返信

5 年前

Hi Anand, Thanks for taking some time to share your review of our product here. We care a lot about making sure our users get the most out of our product, and I'm truly sorry to hear that you are finding it is taking longer than expected for you to get fully up and running with UserVoice. I've reached out to our Customer Success Lead about this, and they will be following up with you shortly. We've done our best to design our onboarding process to be as impactful as possible for our customers, but we're always open to improving things. We'd would love any specific ideas you have for improving this experience if you'd be willing to share them with us. -- Heather McCloskey

Megan
Megan
アメリカのProduct Owner
認証済みLinkedInユーザー
教育管理, 5,001~10,000人規模の会社
使用期間: 1年以上
投稿経路

We and our clients love UserVoice, big improvement to feedback loop & transparency!

5.0 5 年前

製品を使ってみた感想: Benefits have been getting a better pulse from our clients on what matters to them most (more than just the squeaky wheels), gives me a pool of clients that have interest on a topic and are engage to do customer interviews with, makes our clients happy to have somewhere that they can see their voice being heard!

良いポイント:

The best part of UserVoice is getting more and consistent feedback from our users. Right away we had things that got voted to the top that were not even on our radar from client conversations/interviews and other internal feedback. Gives me a pool of people invested in our product to contact for interviews and digging into the 'why's' around their requests. Our internal folks love it as they have somewhere to point our users to that they know will get them heard without them having to be the go between. We have an annual conference, and i had numerous clients come up and tell me that they absolutely love UserVoice.

改善してほしい点:

The main struggle is getting the time to keep on top of it, we get so many ideas! The dashboard doesn't give me much information, may be due to our set up, I always head right into a view of the ideas so would love to be able to bypass that page.

Ekaterina
カナダのSenior Product Owner
認証済みLinkedInユーザー
コンピュータ・ソフトウェア, 51~200人規模の会社
使用期間: 2年以上
投稿経路

It's time to leverage your product management

4.0 5 年前

製品を使ってみた感想: We use UserVoice for constant communication with customers and collecting their requests and votes. It works really great for planning roadmap, not only by gut feelings but real numbers also. The really smart and powerful tool of analysing and visualizing insights.

良いポイント:

UserVoice is not only a great tool to manage clients request and communicate with them. It also helps the product management team to communicate with others in a company. It helps to analyse and visualize this communication. I like the constant updates, a great knowledge base. The most amazing part for me that guys are using their own tool for their product management.

改善してほしい点:

Sometimes it's hard to navigate in so many coloured numbers on the screen.