--- description: UserVoiceを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: UserVoiceとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [アイデア管理ツール](/directory/10027/idea-management/software) > [UserVoice](/software/135908/uservoice) # UserVoice Canonical: https://www.capterra.jp/software/135908/uservoice ページ：1 / 4\ 次へ: [次ページ](https://www.capterra.jp/software/135908/uservoice?page=2) > UserVoiceは、複数のソースからフィードバックを収集および整理し、ユーザー・フィードバックの明確で実用的なビューを提供します。 > > 評価：70人のユーザーによる評価は**4.3/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### UserVoiceの対象ユーザー SaaSソフトウェア企業における製品マネージャー、製品経営陣、および顧客アドボケイト。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.3/5** | 70 レビュー | | 使いやすさ | 4.2/5 | レビュー全体に基づく | | カスタマー・サポート | 4.1/5 | レビュー全体に基づく | | 価格の妥当性 | 3.8/5 | レビュー全体に基づく | | 機能 | 3.8/5 | レビュー全体に基づく | | おすすめ率 | 80% | (8/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: UserVoice - **ロケーション**: San Francisco, アメリカ - **設立**: 2008 ## ビジネスコンテキスト - **価格モデル**: (無料のトライアル) - **対象となる企業**: 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: アイルランド語, アラビア語, イタリア語, インドネシア語, ウクライナ語, オランダ語, スウェーデン語, スペイン語, タイ語, チェコ語, デンマーク語, トルコ語, ドイツ語, ノルウェー語, ハンガリー語, フィンランド語, フランス語, ヘブライ語, ポルトガル語, ポーランド語, ロシア語, 中国語, 日本語, 繁体中国語, 英語, 韓国語 - **利用可能な国**: アメリカ合衆国, イギリス, インド, オーストラリア, カナダ, ドイツ, 中国, 日本 ## 機能 - Discussions/Forums - Ideation - アイデア管理 - アイディアランキング - アクティビティ・ダッシュボード - アンケートおよびフィードバック - アンケート／投票管理 - エンゲージメント追跡 - コラボレーションツール - セルフサービスポータル - ダッシュボード - データの可視化 - ナレッジベース管理 - ネガティブ・フィードバック管理 - ビジュアル分析 - フィードバック管理 - プロジェクト管理 - マルチチャネル・データ収集 - メール管理 - ワークフロー管理 - 優先順位付け - 製品ロードマッピング - 要件管理 - 顧客セグメンテーション ## 統合 (合計9件) - Fivetran - Jira - Microsoft Visual Studio - Salesforce Sales Cloud - Stitch Labs - SurveyMonkey - Tray.io - Zapier - Zendesk Suite ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース ## Category - [アイデア管理ツール](https://www.capterra.jp/directory/10027/idea-management/software) ## 関連カテゴリー - [アイデア管理ツール](https://www.capterra.jp/directory/10027/idea-management/software) - [製品管理システム](https://www.capterra.jp/directory/30865/product-management/software) - [製品ライフサイクル 管理システム](https://www.capterra.jp/directory/30009/product-lifecycle-management/software) - [イノベーションマネジメントソフト](https://www.capterra.jp/directory/31013/innovation/software) - [ロードマップ作成ツール](https://www.capterra.jp/directory/30864/product-roadmap/software) ## 代替製品 1. [monday.com](https://www.capterra.jp/software/147657/monday-com) — 4.6/5 (6035 reviews) 2. [Bitrix24](https://www.capterra.jp/software/113540/bitrix24) — 4.2/5 (990 reviews) 3. [Freshdesk](https://www.capterra.jp/software/124981/freshdesk) — 4.5/5 (3425 reviews) 4. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1781 reviews) 5. [Aha\!](https://www.capterra.jp/software/144020/aha) — 4.7/5 (561 reviews) ## レビュー ### "Gives us almost everything we need for a great price" — 5.0/5 > **Jessica** | *2018年11月23日* | Eラーニング | おすすめ評価：10.0/10 > > **良いポイント**: We've used UserVoice for a number of years now and it's really been almost everything we've needed from a support ticket system. It allows us to quickly and easily manage users' questions and provide answers and feedback. One great thing we've gotten from it is creating our "knowledge base," which helps us both answer frequent questions more quickly (by using the drop down feature to pre-fill a response with an answer from the knowledge base) as well as providing a ready-made FAQs page for our site. Agents can easily be assigned to different tickets and it's clear who is responding to what ticket, which was problematic in our old system and we often had multiple people answering the same question at the same time. > > **改善点**: On the other hand, UserVoice hasn't always been great about catching obvious spam and we have to do a fair amount of blacklisting manually. We offer content in Spanish, Portuguese, and English but you can only set it to one language, so right now we have a completely separate support system for our Spanish and Portuguese learners. And oddly, they have no online/email tech support available. You have to call if you have an issue. :( > > UserVoice is used by our support team to answer users' questions and provide information as needed. It helps us manage our support tickets and provides a way for our learners to easily provide feedback. ----- ### "Great product, miss their help desk software" — 5.0/5 > **Tasha** | *2021年11月4日* | コンピュータ・ソフトウェア | おすすめ評価：10.0/10 > > **良いポイント**: I used uservoice for their help desk software. At the time, they didn't have any in-app heads up messages so I got pressure from our \[SENSITIVE CONTENT\] to consolidate our systems and use intercom for help desk and in-app messages. It didn't take long to realize the mistake that was made. Uservoice was far superior than intercom for help desk interactions and help articles. Their ability to track how many tickets never made it to our inbox because they were solved by serving up a help doc was really useful. > > **改善点**: At the time, they didn't off any heads up or bulk messaging to all users. We couldn't send out bulk communications when we were having an outage or we were releasing new features. > > I wish they still offered their help desk software. ----- ### "not recommended" — 3.0/5 > **Anand** | *2019年10月2日* | コンピュータ・ソフトウェア | おすすめ評価：1.0/10 > > **良いポイント**: Still not gotten a good walk through of the product from the Customer success, i hate these lengthy email coms and want a slack channel to get going fast. > > **改善点**: its not so intuitive and no good examples listed and process is not very clear ----- ### "We and our clients love UserVoice, big improvement to feedback loop & transparency\!" — 5.0/5 > **Megan** | *2019年3月6日* | 教育管理 | おすすめ評価：10.0/10 > > **良いポイント**: The best part of UserVoice is getting more and consistent feedback from our users. Right away we had things that got voted to the top that were not even on our radar from client conversations/interviews and other internal feedback. Gives me a pool of people invested in our product to contact for interviews and digging into the 'why's' around their requests. Our internal folks love it as they have somewhere to point our users to that they know will get them heard without them having to be the go between. We have an annual conference, and i had numerous clients come up and tell me that they absolutely love UserVoice. > > **改善点**: The main struggle is getting the time to keep on top of it, we get so many ideas\! The dashboard doesn't give me much information, may be due to our set up, I always head right into a view of the ideas so would love to be able to bypass that page. > > Benefits have been getting a better pulse from our clients on what matters to them most (more than just the squeaky wheels), gives me a pool of clients that have interest on a topic and are engage to do customer interviews with, makes our clients happy to have somewhere that they can see their voice being heard\! ----- ### "Great product for keeping track of software wishlist" — 5.0/5 > **Phil** | *2022年11月12日* | コンピュータ・ソフトウェア | おすすめ評価：10.0/10 > > **良いポイント**: Easy to set up.Low cost to start.Issue tracking is great.Great way to keep a knowledgebase > > **改善点**: We've used Uservoice for 8 years and haven't found much we don't like about it. The only thing I can think of is sometimes customer emails get blocked for no reason so we don't get their support ticket. Uservoice is great to work with when getting these resolved. > > We've used it for 8 years and loved the features it provides for our small team. ----- ページ：1 / 4\ 次へ: [次ページ](https://www.capterra.jp/software/135908/uservoice?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/135908/uservoice) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | ----- ## 構造化データ