--- description: VICIdialを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: VICIdialとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [コールセンターシステム](/directory/30007/call-center/software) > [VICIdial](/software/135842/vicidial) # VICIdial Canonical: https://www.capterra.jp/software/135842/vicidial ページ：1 / 12\ 次へ: [次ページ](https://www.capterra.jp/software/135842/vicidial?page=2) > 発信予測ダイヤラー付きオープンソース・コールセンター・ソフトウェア。また、手動による着信通話、メール、Webチャットにも対処可能です。 > > 評価：265人のユーザーによる評価は**4.7/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### VICIdialの対象ユーザー ベンダー・ロックインなしのコンタクトセンター・ソリューションを検討している企業。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.7/5** | 265 レビュー | | 使いやすさ | 4.3/5 | レビュー全体に基づく | | カスタマー・サポート | 4.5/5 | レビュー全体に基づく | | 価格の妥当性 | 4.8/5 | レビュー全体に基づく | | 機能 | 4.7/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Vicidial Group - **ロケーション**: St Petersburg, アメリカ - **設立**: 2007 ## ビジネスコンテキスト - **価格プラン**: $400.00 - **価格モデル**: (無料版が利用可能) (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Linux（デスクトップ）, Linux（オンプレミス）, Chromebook（デスクトップ）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: イタリア語, オランダ語, スウェーデン語, スペイン語, デンマーク語, ドイツ語, フランス語, ポルトガル語, ポーランド語, ロシア語, 日本語, 繁体中国語, 英語 - **利用可能な国**: アイルランド, アメリカ合衆国, アルバ, アンギラ, アンティグア・バーブーダ, イギリス, インド, オーストラリア, カナダ, ガーンジー, キュラソー, グアドループ, グレナダ, ケイマン諸島, コスタリカ, サンピエール島・ミクロン島, サン・マルタン, ジブラルタル, ジャマイカ, ジャージー さらに24件 ## 機能 - CRM - CTI (コンピューター電話統合) - IVR - VoIP - アウトバウンド・コールセンター - イベントによるアクション - インタラクション追跡 - インバウンド・コールセンター - エージェント・インタフェース - キャンペーン管理 - キュー管理 - コールスクリプト - コールセンター運営 - パワー・ダイヤラー - ファイル転送 - ボイスメール - リスト管理 - レコーディング - レポート／分析 - 予測ダイヤラー - 品質マネジメント - 発信者ID - 自動ダイヤル - 自動ルーティング - 自動着信分配 - 通話モニタリング - 通話ルーティング - 通話レポート - 通話記録 - 通話転送 - 通話録音 - 連絡先管理 ## 統合 (合計24件) - Asterisk - AuguTech - Convoso - Gmail - Google Docs - Google Workspace - HubSpot CRM - Insightly - Lawmatics - Less Annoying CRM - Mailchimp - PIMS Dialer - Pipedrive - Qubicles - Salesforce Sales Cloud ... さらに9件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [コールセンターシステム](https://www.capterra.jp/directory/30007/call-center/software) ## 関連カテゴリー - [コールセンターシステム](https://www.capterra.jp/directory/30007/call-center/software) - [プレディクティブダイヤラーシステム](https://www.capterra.jp/directory/30597/predictive-dialer/software) - [テレマーケティングシステム](https://www.capterra.jp/directory/31034/telemarketing/software) - [自動ダイヤルソフト](https://www.capterra.jp/directory/30999/auto-dialer/software) - [テレフォニーソリューション](https://www.capterra.jp/directory/30084/telephony/software) ## 代替製品 1. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1783 reviews) 2. [CallHippo](https://www.capterra.jp/software/159578/callhippo) — 4.4/5 (681 reviews) 3. [Nextiva](https://www.capterra.jp/software/175788/nextiva) — 4.6/5 (916 reviews) 4. [Zendesk Suite](https://www.capterra.jp/software/164283/zendesk) — 4.4/5 (4079 reviews) 5. [Aircall](https://www.capterra.jp/software/144486/aircall) — 4.2/5 (460 reviews) ## レビュー ### "Why would someone still buy paid call center applications?" — 5.0/5 > **Muhammad** | *2018年12月20日* | 自動車 | おすすめ評価：10.0/10 > > **良いポイント**: What i love about this Vicidial is that its free, which sometimes seems too good to be true. Scaling the deployments is far more easier than one can imagine. I have installed three different call centers in inbound and blended configuration. The flexibility to develope custom features is just matchless. "No vendor lock in" is one of the biggest reasons i would prefer this application over any other paid application. i had read some review where people woul put a server reboot overnight to gain stability, however i have an installation of a cluster of 4 servers which has not been rebooted since once year now. Its free, stable, reliable and flexible to build new features. > > **改善点**: We had customisations which made updates tricky. I would also like to see a better agent screen. > > We have deployed 4 call center one of which is serving 400 agents. I have had experience with some closed source application before i used vicidial for the first time. i was a little skeptical before i switched to vicidial but now we recommend every one to use vicidial instead of pricy applications. we never faced reliability and stability issues which some people mentioned in their reviews. We are happy to recommend it to customers and provide them support and building new featutres ----- ### "Great features and adaptability make this a powerful dialer." — 5.0/5 > **Ian** | *2018年4月28日* | おすすめ評価：10.0/10 > > **良いポイント**: We run all manner of campaigns from Vicidial; sales, lead generation, support, data capture, etc. And Vicidial handles all the variables we've thrown at it, with aplomb. Using the group and user management, it's easy to ring fence and manage campaigns. Help is right there; alongside just about every setting is a link directly to the help section of that setting. > > **改善点**: The user interface could do with a bit of work, could really be a bit more customisable, specifically the agent portal. The campaign management section could be broken down into labeled sections to make the vast array of settings easier to find. > > We achieved cost savings, system stability and better efficiency. These aspect obviously led to better profits. Better profits allowed us to hire a developer that helped us build a BI system (directly from the Vicidial database) that helps us analyze performance and identify trends. ----- ### "ViciDial" — 3.0/5 > **認証済みレビュアー** | *2019年4月4日* | 薬品 | おすすめ評価：5.0/10 > > **良いポイント**: Vici is easy to use and contains a significant amount of reporting to track agent efficiency. > > **改善点**: The interface is outdated and could use a cosmetic overhaul. some of the reporting is inconsistent. The way abandonment is calculated in the real time main report is by taking dropped calls and dividing it into calls answered. Under inbound daily report it calculates the abandonment correctly by taking dropped calls and dividing it into calls offered. Lacks some of the modern features available in other phone software: After Call Survey, Track short abandoned calls, Forced call backs, Scheduled reporting. In the IVR we can only offer our customers to leave a voicemail with a window prompt instead of allowing them to press a number at any time to leave a vm. > > We are answering the calls efficiently and effectively. I am able to track agent performance at a high level to monitor performance and efficiency. I have great hope to read the manuals and learn what else I can do with Vici. ----- ### "It's Great for a Starter Dialer, if you are making only outbound autodial calls" — 4.0/5 > **Shilleah** | *2019年12月5日* | 消費者サービス | おすすめ評価：3.0/10 > > **良いポイント**: I've used this software with a few different businesses that I have worked for, it is great for a starter dialer, cheap to set up, and very basic. It gets the job done for an outbound autodialer. Loading lead lists was easy as well. > > **改善点**: It can get expensive, as you pay for minutes. Customer support is pretty much non-existent. Overall, great for a start-up but not something you would want to use long term. > > It did just what it was supposed to do, and not too much over that. Not much customization, very, very basic dialer platform. But it was okay for just starting out. You can spend as much or as little as you want on the budget, as you pay per minutes. ----- ### "Amazing software for outbound calling" — 5.0/5 > **Juan Carlos** | *2018年4月25日* | エンタテインメント | おすすめ評価：10.0/10 > > **良いポイント**: I was looking for an inexpensive solution for a 400 seat call center and I ran into vicidial, it's very easy to use and you can tailor it to your company needs, it's also open source which allows you to add really helpful features. It has all you need for outbound, reporting, tools, dialer, user management, just the best. > > **改善点**: I would say the installation, was a bit hard mainly on the telco side but that would be its only flaw. > > It's an inexpensive solution which allows complete management of any outbound campaign. It's fully customizable which makes it really appealing, you can have different campaigns and different strategies to call. If you don't have too much money to invest, this is your best choice. ----- ページ：1 / 12\ 次へ: [次ページ](https://www.capterra.jp/software/135842/vicidial?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/135842/vicidial) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## 構造化データ