--- description: AnswerHubを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: AnswerHubとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [ナレッジマネジメントツール](/directory/30094/knowledge-management/software) > [AnswerHub](/software/135634/answerhub) # AnswerHub Canonical: https://www.capterra.jp/software/135634/answerhub ページ：1 / 3\ 次へ: [次ページ](https://www.capterra.jp/software/135634/answerhub?page=2) > AnswerHubのプラットフォームは、チームの知識共有、専門家の特定、迅速な問題解決、オンボーディング時間の短縮を促進します。 > > 評価：34人のユーザーによる評価は**4.2/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### AnswerHubの対象ユーザー AnswerHubは、開発者エコシステムの構築を必要とする中堅組織およびエンタープライズ・テクノロジー対応の企業にサービスを提供しています。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.2/5** | 34 レビュー | | 使いやすさ | 4.1/5 | レビュー全体に基づく | | カスタマー・サポート | 4.3/5 | レビュー全体に基づく | | 価格の妥当性 | 4.0/5 | レビュー全体に基づく | | 機能 | 3.8/5 | レビュー全体に基づく | | おすすめ率 | 70% | (7/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Devada - **ロケーション**: Research Triangle Park, アメリカ - **設立**: 2005 ## ビジネスコンテキスト - **価格プラン**: $25,000.00 - **価格モデル**: (無料のトライアル) - **対象となる企業**: 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Windows（オンプレミス）, Linux（オンプレミス） - **サポートされる言語**: アラビア語, イタリア語, オランダ語, スペイン語, ドイツ語, フランス語, ポルトガル語, ロシア語, 中国語, 日本語, 英語, 韓国語 - **利用可能な国**: アメリカ合衆国, イギリス, インド, オーストラリア, カナダ, ドイツ, ブラジル, メキシコ, 中国, 日本 ## 機能 - @メンション - Catalog Management - Discussions/Forums - Ideation - Third-Party Integrations - アクセス制御・許可 - アクティビティ・ダッシュボード - アラート／通知 - アンケートおよびフィードバック - コメント、メモ - コラボレーションツール - コンテンツ管理 - セルフサービスポータル - チャット、メッセージング - テキスト編集 - ドキュメント管理 - ナレッジベース管理 - フルテキスト検索 - ブランディングのカスタマイズ - メンバー・ディレクトリ - モデレーション - モバイル・アクセス - ユーザー管理 - リッチテキスト・エディタ - 検索／フィルター ## 統合 (合計2件) - Jira - Slack ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - チャット対応有 ## Category - [ナレッジマネジメントツール](https://www.capterra.jp/directory/30094/knowledge-management/software) ## 関連カテゴリー - [ナレッジマネジメントツール](https://www.capterra.jp/directory/30094/knowledge-management/software) - [コミュニティ管理ツール](https://www.capterra.jp/directory/30800/community/software) - [グループウェア](https://www.capterra.jp/directory/15/collaboration/software) - [リモートワークツール](https://www.capterra.jp/directory/31855/remote-work/software) - [ナレッジベース](https://www.capterra.jp/directory/32454/knowledge-base/software) ## 代替製品 1. [MangoApps](https://www.capterra.jp/software/131314/mangoapps) — 4.4/5 (150 reviews) 2. [Connecteam](https://www.capterra.jp/software/153140/connecteam) — 4.6/5 (5059 reviews) 3. [Axero](https://www.capterra.jp/software/129326/axero) — 4.5/5 (87 reviews) 4. [Bitrix24](https://www.capterra.jp/software/113540/bitrix24) — 4.2/5 (984 reviews) 5. [monday.com](https://www.capterra.jp/software/147657/monday-com) — 4.6/5 (5726 reviews) ## レビュー ### "Excellent knowledge base" — 5.0/5 > **Jeff** | *2016年2月9日* | 保険 > > **良いポイント**: Easy to use ..... Ability to segregate content into "spaces" if necessary ..... Excellent help and support. I have never had to wait to talk to the vendor. They are knowledgeable, friendly, professional and simply excellent > > We are using the AnswerHub as a way of providing help to Associates and Agents online. The application makes generating articles very quick and easy. The immediate search function has proved very helpful. ----- ### "One of the best off-the-shelf Q\&A products in the market" — 4.0/5 > **認証済みレビュアー** | *2018年3月28日* | インターネット | おすすめ評価：8.0/10 > > **良いポイント**: Easy to configure and customize for most Q\&A needs. AnswerHub has very robust user and content management features out of the box (e.g. privileges, tagging, following questions, etc). The application can be easily extended through their API. Hosted and self-hosted options are priced competitively, and customer support is extremely responsive. > > **改善点**: The built-in analytics are lacking and somewhat rudimentary. The question and answer moderation functionality could be improved, especially to enable more complex workflows. Finally, the API could be more stable and get more active development to support more use cases. > > AnswerHub made it extremely to set up the infrastructure for a Q\&A community, and it was overall a great experience working with them. Looking to the future, I hope they can modernize some aspects of the platform, including analytics, moderation workflows, the templating language, and API. ----- ### "This powers the developer community site for MSFT Visual Studio" — 2.0/5 > **Andrew** | *2017年12月16日* | おすすめ評価：2.0/10 > > **良いポイント**: None. I've opened 2-3 dozen issues with microsoft about all the pains this software has. > > **改善点**: With the implementation at MSFT's dev community site, navigation is poor. It doesnt have "my issues", it has "Items I Follow" which is as useful for managing support issues as facebook's "Top Stories" is with keeping up with friends and family (this means it is not very useful). Wasted visual space everywhere on the pages. I took a stab at making my own client UI, but the site is serving chunks of HTML to the the users when displaying issues instead of passing JSON. Horrid and difficult to navigate alignment of posts, comments to those posts, and solutions. You cant see a full and concise list anywhere. You get 5 (now 10) issues at at time displayed "card style". If you need to see other issues, you must click "See more" a bunch of times. This is a real pain when trying to keep up with 100+ open issues. The list cant be sorted. Results appear twice. Issues can be closed and locked for comment by moderators. This is extremely frustrating to users when its clear the moderator does not understand the problem or simply makes a mistake. There is no place to see posts i have reported or the results of the report. The whole idea of requiring a paying customer to garner votes to get a company to fix bugs they have just created is malarkey, and perhaps that makes AnswerHub a victim of just being the wrong tool for the job. This isn't about friendships, so we don't need a social site. It needs to be a competent issue and request tracker, and that it is not. ----- ### "Works fairly well. We've used it for 6+ years." — 4.0/5 > **認証済みレビュアー** | *2018年3月9日* | おすすめ評価：8.0/10 > > **良いポイント**: Very few products do this well. I think stack overflow is based on this product. If you're support organization needs help to track issues and get help from user communities, or have user communities help themselves, this is the product for you. > > **改善点**: Its a Java app. If something goes wrong, it takes a while to figure out the problem. There have been times that other IPs have scraped our site and made it unusable. Managing spammers is not ideal. But same goes for many other similar products. > > It helps our support organization be more productive - customers can get their own answers, and support can post answers here too. ----- ### "Stable, flexible and community driven." — 4.0/5 > **認証済みレビュアー** | *2018年3月16日* | コンピュータ・ソフトウェア | おすすめ評価：8.0/10 > > **良いポイント**: The software is extremely stable, we've found great flexibility with add-ons and community-driven tools, and bringing it into our domain has been fairly simple. The team at AnswerHub is also extremely helpful when working on user issues together. > > **改善点**: At times I wish the moderation tools were more flexible on the front end. I often find myself wanting to do some simple account investigation or moderation, and it would be great if I didn't have to manually search the back end to do so. ----- ページ：1 / 3\ 次へ: [次ページ](https://www.capterra.jp/software/135634/answerhub?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/135634/answerhub) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## 構造化データ