--- description: innRoadを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: innRoadとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [予約システム](/directory/20032/reservations/software) > [innRoad](/software/135307/innroad) # innRoad Canonical: https://www.capterra.jp/software/135307/innroad ページ：1 / 10\ 次へ: [次ページ](https://www.capterra.jp/software/135307/innroad?page=2) > innRoadは、あらゆる規模のホスピタリティ・ビジネスのニーズを満たすよう設計されたSaaSのホテル管理システム (PMS) です。 > > 評価：217人のユーザーによる評価は**4.5/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### innRoadの対象ユーザー innRoadは、ホテル、モーテル、リゾート、BB、ロッジ、およびキャンプ場など、あらゆる規模の施設のニーズを満たすよう設計されたクラウドベースのPMSです。サービスは米国、カナダ、および英国で提供されています。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.5/5** | 217 レビュー | | 使いやすさ | 4.4/5 | レビュー全体に基づく | | カスタマー・サポート | 4.6/5 | レビュー全体に基づく | | 価格の妥当性 | 4.4/5 | レビュー全体に基づく | | 機能 | 4.4/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: innRoad - **ロケーション**: New York, アメリカ - **設立**: 2000 ## ビジネスコンテキスト - **価格モデル**: (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500 - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Chromebook（デスクトップ） - **サポートされる言語**: 英語 - **利用可能な国**: アイルランド, アメリカ合衆国, イギリス, カナダ ## 機能 - CRM - GDS／OTA統合 - Third-Party Integrations - アクティビティ・ダッシュボード - オンライン予約 - カスタマー・サポート - カレンダー管理 - ゲスト体験管理 - チャンネル管理 - ハウスキーピング管理 - プロモーション管理 - マーケティングの自動化 - メンテナンス管理 - レポートと統計 - レポート／分析 - 予約メモ - 予約管理 - 予約管理 - 収益管理 - 団体予約 - 従業員管理 - 決済処理 - 評価管理 - 請求、インボイス - 財産管理 - 販売時点情報管理 (POS) - 部屋インベントリ ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [予約システム](https://www.capterra.jp/directory/20032/reservations/software) ## 関連カテゴリー - [予約システム](https://www.capterra.jp/directory/20032/reservations/software) - [ホテル管理ソフト](https://www.capterra.jp/directory/20031/hospitality-property-management/software) - [貸し別荘システム](https://www.capterra.jp/directory/30616/vacation-rental/software) - [ホテルチャネル管理ソフト](https://www.capterra.jp/directory/31615/hotel-channel-management/software) - [モーテル](https://www.capterra.jp/directory/32584/motel/software) ## 代替製品 1. [WebRezPro](https://www.capterra.jp/software/113348/webrezpro) — 4.6/5 (217 reviews) 2. [Guesty](https://www.capterra.jp/software/159377/guesty) — 4.4/5 (473 reviews) 3. [Hotelogix](https://www.capterra.jp/software/76374/hotelogix) — 4.4/5 (251 reviews) 4. [Cloudbeds](https://www.capterra.jp/software/158839/cloudbeds) — 4.3/5 (342 reviews) 5. [Newbook](https://www.capterra.jp/software/144942/newbook) — 4.5/5 (46 reviews) ## レビュー ### "No contract and great customer support" — 5.0/5 > **認証済みレビュアー** | *2018年12月22日* | ホスピタリティ | おすすめ評価：10.0/10 > > **良いポイント**: Great company with very one on one personalized service. No contracts, great value. > > **改善点**: Very specialized to one industry- wish it was more applicable to other types of properties. ----- ### "Longtime Customer" — 5.0/5 > **Danny** | *2020年4月24日* | ホスピタリティ | おすすめ評価：9.0/10 > > **良いポイント**: I have been a customer of InnRoad for 5 years now, and find it very effective for my needs. I am a 45 unit hotel with 4 distinct properties. InnRoad is able to interface all 4 to act as one hotel, while at the same time keeping them distinct and separarate for accounting and configuring purposes. It is very easy to connect with Expedia.com and Booking.com - any rate changes or minimum stay changes I make, as well as availability pass thru to them in real time. I am able to easily add users to my account with varying degrees of access and restrictions, e.g. housekeepers can have their own account and logon to see the calendar to know what units need to be cleaned and when. Reservation input is easy and straightforward. The Tape Chart calendar is easy and straightforward to view with a 30 days out view - a "snapshot" window of any reservation is as simple as pointing to it which is helpful when flying thru your calendar. Customer service is always extremely polite and knowledgeable and utilize screen sharing to make support calls easier. There are many reports and variations of reports that are easy to create. Most importantly, InnRoad is constantly improving their functionality and updating the system. They listen to me as a client and have made changes to their system accordingly. As a long time customer, I can attest that InnRoad has made many upgrades over time - each one make the system better, and am encouraged that more upgrades are continually in the works. > > **改善点**: Sometimes the system is a little on the slow side when navigating thru the site or when making changes. Sometimes hold times for customer service is way too long. The ability to change any rate for any unit for any time period quickly and easily is not as easy as it should be. > > Positive business relationship with good product functionality together with good communication and customer service. ----- ### "Innroad" — 2.0/5 > **Daniel** | *2022年3月10日* | ホスピタリティ | おすすめ評価：5.0/10 > > **良いポイント**: I like the housekeeping intergration. I like that they can process our CC with ease. > > **改善点**: There are a lot of glitches. The software needs to be tested before it is put out there for the consumer to use. > > It has a lot of great benefits and also a lot of extras that make no sense. It would be sensible to have an actual IT person and a person who works in the industry to assist in the development. ----- ### "Quick and Responsive Support, Good Feature Enhancements but QA could improve a bit" — 4.0/5 > **Alexa** | *2022年4月12日* | ホスピタリティ | おすすめ評価：8.0/10 > > **良いポイント**: Support is very quick to answer and is very helpful\! I know most of the reps by now. I also feel like the team has been listening to my feedback. > > **改善点**: I'd like to be more active in UX studies. I feel like the QA of some of the products can be improved through better regression testing or just by conducting more UX studies to really see how the application moves together holistically. I feel like some enhancements are missing certain elements or requirements which is typical in the software industry so not totally surprised. ----- ### "Saves Time and Money" — 5.0/5 > **Michael** | *2016年10月19日* | ホスピタリティ | おすすめ評価：9.0/10 > > **良いポイント**: Employee Mistakes are easy to find and correct. Simple enough to remember the corrective action once experienced. For example, how to change a room using parking lot. It has a question mark in the upper right that allows you to search for tips and read up on the features. The customer service has never let me down. If I have a question I either call in or email, depending on my time constraints. They've been great with their help and responses to my staff and myself. If it is something that they are unable to manage or correct from their stand point, then it is passed to the IT department to investigate. Inn Road takes care of Credit Card processing during the Audit process. We just have to run the reports and post everything from the day officially. Other than that, it is a simple print of the reports. > > **改善点**: There are features I miss that an older software I used had; like having a DO NOT RENT LIST for trouble guests. The software is still learning and I consider it a Beta Phase until they've incorporated many features that people are requesting to see with the software. Lock night audit periods\!\! The system allows you to proceed without completing this feature, which is a blessing and a curse; not sure if it is a pro or a con at this point. > > Inn Road Software is simple to navigate and to learn. Although I did not start with Inn Road software integration from the beginning, it has proved to be useful in operations for the small 39 room hotel I operate. To make a long story short, I started as the GM last year in 2015; without training from my predecessor. I've not experienced such a cloud based software before, rather my strong suite was with another brand in a POS/Hospitality software. Being tossed into a new software, well. . . I only had my knowledge of computers and my wit to figure out applications being hindered and harbored in the technological era. After a month and a half, I've caught onto how the system operates. It wasn't too difficult to adapt to the generalities of how Inn Road Operates. In most areas I prefer the ease of Inn Road. Not only because I caught on fast in the areas needed to manage the hotel and all the reservation types that come wit it, but it allowed for me and others to correct ourselves prior to saving our mistakes. To explain, required information needs to be filled out prior to advancing and saving anything. It may seem archaic in regards to applications or forms have always required fields to be filled in before proceeding, but I've never had this luxury with the original operating system I've used. This has been beneficial and is a great regarding the software because it no longer requires many reports to be printed and trying to find the origin of the mistake to make corrections from the beginning. Overall, Inn Road has and continues to save time, which in return saves money, and sanity. I've always appreciated the cliché phrase "Work smarter, not harder." In my opinion, Inn Road's software allows me to accomplish this objective. ----- ページ：1 / 10\ 次へ: [次ページ](https://www.capterra.jp/software/135307/innroad?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/135307/innroad) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## 構造化データ