キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年
Agile CRMとは?
Agile CRMは、単一のプラットフォームでの販売、マーケティング、サービスの自動化を実現するオールインワンのCRMです。販売追跡、連絡先管理、マーケティング自動化、ウェブ分析、双方向メール、テレフォニーの機能に加え、シンプルで明瞭な最新のインタフェースを備えたヘルプデスクを備えています。
Agile CRMの対象ユーザー
販売、マーケティング、およびサービスの自動化を必要とする中小企業。
Agile CRMをご存知でしょうか?
別の人気製品との比較
Agile CRM
Agile CRMの評判・レビュー
AgileCRM automates digital marketing for us
製品を使ってみた感想: Agile CRM is the most important program within our company. We use it for the purpose of preserving our customer and prospect databases, managing email rounds, tracking contracts, reporting and a bit of marketing automation. We will often bring people in for a short period of time to use the system, especially if they are in a project management position. The mobile app, which has just been released, is excellent and offers almost all the fundamental features of the web version.
良いポイント:
Agile CRM has some very remarkable Marketing Automation abilities that we are exploiting for now. It is possible to set up fundraising strategies, automated responses, and with Workato, it is possible to do even more. Agile CRM helps us get an accurate idea of where we are with respect to any possible deal. It monitors the replicas we enter freehand along with exhibits email correspondence and associated people, and handles things with the simple drive of a mouse. It is such an important portion of our company that you may not imagine an existence without it. If we didn't have it, it would mean missing important calls, not having up-to-date contact with many customers, suppliers and prospects, and losing track of them.
改善してほしい点:
At the negotiation table, I would like Agile to report the number of days the agreement has lasted in that position. This information can be found in different places, but owning it on the Kanban board would be wonderful. I would like Agile CRM to also exhibit a figure of how existing marketing campaigns and automations relate to each other, in order to avoid nasty or repeated emails and other actions. It would be significantly more optimal if it were possible to access more information on the screen so you wouldn't have to dig so far outside the program and make decisions before executing your projects.
検討した類似製品:
Great Customer Support and Features
良いポイント:
Their customer support is great as the hability to send personalized bulk emails.
改善してほしい点:
User interface and report customization.
Good CRM but with some major ongoing bugs that they will not resolve
製品を使ってみた感想: I have been using since 2008 - connecting JSON nodes to read data directly from Google sheets. I know more about Agile then most of their own staff. I have brought this exact issue many times.... and no change. So beware of this company, and the stupid bugs they refuse to fix.
良いポイント:
Emails are cheap to send -- JSON node is very powerful allowing high levels of integration and automation.
改善してほしい点:
Bug when trying to "copy" a campaign. It just gets stuck after adding the word "copy" to the start of the campaign name, and a pop up saving "saved" does not show. If you don't realise you did not see the popup, then you then think it has made the copy.... but you are still working in the old campaign. Many times this has lead us to overwrite our original campaign. Right now, I simply need to copy the campaign so send another our email for Black Friday. After 30min trying everything, including restarting my computer. I still have this bug and cannot complete a very simple task --- which now is proving very costly.
Agile CRMからの返信
4 年前
Hi Tom, We are really sad that you had a bad experience with Agile CRM. We have always been a customer focused company and constantly endeavor to deliver the best services. Our product team also focuses on regularly rolling out more advanced and robust features. However, in this process, there remains certain features which are more complex to operate or have a bigger learning path. I recommend you to contact our customer success team for a personalized training so that you can get a better understanding on how to use them more efficiently. Thank you
Fantastic CRM system
製品を使ってみた感想: I had integrated the agile CRM with facebook and since we had ads running to capture leads, it was spectacular, because the automation was ready, there was a lot of engagement with customers and they felt special.
良いポイント:
Agile CRM was one of the most important tools for managing my business, excellent for capturing leads, automating and controlling all activities. What I loved most was email automation.
改善してほしい点:
Recently they launched another tool and they stopped paying so much attention to this tool, also over the years I tirelessly requested the addition of more currencies which was not done.
Easy and clear
製品を使ってみた感想: Very easy. The support has been very patient and been very informative with some great ideas about how I can get the best out of the software. Huge thanks
良いポイント:
After using several other CRMs I have found that Agile offers the perfect balance of flexibility and structure I am also REALLy impressed by the marketing and tracking side too.
改善してほしい点:
Dunno. I haven't found it yet. I had trouble accessing my Gmail but [SENSITIVE CONTENT HIDDEN] very helpfully suggested that I set it up through Imap. Seems fine and no bother