FareHarborの概要

Our mission at FareHarbor is to make experiences better for everyone.

FareHarbor's clients come in all shapes and sizes, from boat rentals to museums, food tours to events, and more! Some love our robust and intuitive software, while others enjoy the world-class 24/7 support they receive.

Every day we have the privilege of empowering over 18,000 clients (across 90+ countries) to operate and grow their businesses. We’re the largest in our industry and shaping the future of travel, together.

FareHarborの対象ユーザー

We worked directly with operators to build our software. Reservationists find the ease of booking and rebooking to be our best feature while owners love our unlimited custom reports and cost savings.

動作環境

クラウド・ベース
オンプレミス

企業情報

  • FareHarbor Holdings
  • 2013年設立

FareHarbor のサポート

  • 電話サポート
  • 24時間対応(オペレータ)
  • チャット対応有

利用可能な国

アメリカ合衆国, イギリス, オランダ, オーストラリア, カナダ 他2つ

言語

アイルランド語, イタリア語, オランダ語, スウェーデン語, スペイン語 他8つ

企業情報

  • FareHarbor Holdings
  • 2013年設立

FareHarbor のサポート

  • 電話サポート
  • 24時間対応(オペレータ)
  • チャット対応有

利用可能な国

アメリカ合衆国, イギリス, オランダ, オーストラリア, カナダ 他2つ

言語

アイルランド語, イタリア語, オランダ語, スウェーデン語, スペイン語 他8つ

FareHarborの動画と画像

FareHarborソフトウェア - 1
もう2件表示する
FareHarborの動画
FareHarborソフトウェア - 1

FareHarborを類似製品と比較する

FareHarbor

FareHarbor

価格不詳
無料プラン
無料トライアル
価格不詳
無料プラン
無料トライアル
価格不詳
無料プラン
無料トライアル
価格不詳
無料プラン
無料トライアル

FareHarborの機能・特徴

  • CRM
  • Webサイト管理
  • アクティビティの予約
  • アラート/通知
  • オンライン予約
  • オンライン決済
  • カスタマー・サポート
  • カレンダー同期
  • チケット予約
  • バーコード・チケットのスキャニング
  • パッケージ作成
  • プロモーション管理
  • モバイル・アクセス
  • リソース管理
  • レポート/分析
  • 予約メモ
  • 予約席
  • 予約管理
  • 価格設定管理
  • 団体予約
  • 座席マップ
  • 決済処理
  • 確認、リマインダー
  • 自動スケジューリング
  • 販売時点情報管理 (POS)
  • 顧客データ管理

FareHarborの競合SaaS製品

ツアーおよびアクティビティ・プロバイダー向けのオールインワン予約システムです。
予約に関するコミッションや手数料は不要です。月額$39.95からの固定プラン。簡単に収益を増やすことができます。
Squarespaceは、魅力的なWebサイト、オンライン・ストア、ポートフォリオを構築するためのオールインワン・プラットフォームです。
Drive growth with Sales Cloud 360, the best-in-class sales solution that drives rep productivity on the world's #1 CRM platform.
オンラインでの在庫管理、予約の一元化、支払い処理、主要な流通チャネルへの統一されたアクセスの提供が可能になります。 Checkfrontの詳細
Advanced online ticketing systems for festivals, concerts, events, sports, travel, visitor attractions and more.
ProSpaceはシンガポールを拠点とする企業です。企業がこれまで以上にスマートで安全かつシームレスな職場に変革できるよう支援しています。 ProSpaceの詳細
Omnichannel ticketing solution that helps businesses manage bookings, issue invoices, generate reports, automate pricing, and more.
RezExpertは、多くの機能を備えた予約およびプロパティ管理システムで、幅広い業種に適しています。
The All-in-One Cloud Ticketing System for Tours & Attractions. Ticketing | Operations | Revenue Management | Marketing | Retail
Flexible and scalable cloud-based reservation management system for campgrounds, National Parks, RV parks, RV resorts, and marinas.
The Flybook was founded in 2006 and manages reservations and operations for adventure parks, ziplines, tour, and rental providers.
Tour & Rental (the USA only) reservation solution that allows companies to automate reservations, resource & e-waiver mgt. all in one.

FareHarborのレビュー

評価ポイント

総合評価
4.8
使いやすさ
4.6
カスタマーサービス
4.9
機能
4.6
価格の妥当性
4.7

企業規模(従業員数)別レビュー数

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Emma
Emma
英国のOwner
認証済みLinkedInユーザー
レジャー、旅行、観光, 自営業
ツール使用期間: 1年以上
投稿者のソース

Excellent service and product

5.0 3 年前

製品を使ってみた感想: Overall, I really like Fareharbor - I like the way it looks when people book.

良いポイント:

The customer service is amazing and fast On a day to day basis, it is easy to use and you can add all the information you need to for all your guides.

改善してほしい点:

I sometimes struggle with set up and amending items. We usually have to get Fareharbor to do some or all of the set up as we get some things wrong. Saying that, all you need to do is reach out to their service team and they usually sort it out in minutes.

FareHarbor Holdingsからの返信

3 年前

Hello Emma - Thank you for posting this review! We are happy to hear that you've found our software easy to use and that you have had positive experiences working with our amazing Support Team. With that, we are always available and can help set up and amending your items or can schedule a team member to help train you on that specific function. Thanks!

Demian
アメリカのOwner/Operator
レジャー、旅行、観光, 2-10の従業員数
ツール使用期間: 1年以上
投稿者のソース

検討した類似製品:

Highly Recommend!

5.0 5 か月前

製品を使ってみた感想: Over all, for what I need from FareHarbor, it's a great fit!

良いポイント:

I like the look of it, functionality, helpful instructions if need, and the increase in direct bookings, without customers contacting me first, to make a decision.

改善してほしい点:

The FareHarbor Distribution Network could be improved upon. I didn't find value in that department, so do not offer my services for a commission. However, I did allow FH to set up a website for page for Other Activities, partnering with other local tour operators. I have yet to see the value in that for referring business. multiple times.

Melissa
アメリカのOwner /Operator
スポーツ, 2-10の従業員数
ツール使用期間: 1年以上
投稿者のソース

検討した類似製品:

Terrible Support- Has cost my business money

1.0 4 か月前

製品を使ってみた感想: The first year was great. The second season I only needed a copy of the calendar I previously had, but after working with support- for months, or trying to because you never get the same support person, they still have not fixed my availability and it’s costing my business money every day. We are a small seasonal operation and only have a few months of operations that are crucial for the entire year. The fact they cannot get my calendar off availability accurate is unacceptable for a booking platform of this magnitude. I foresee a dark future for this company, they have horrible customer service, confused support agents, even after they give you a dedicated agent, what’s the point if they don’t care to understand the problems or follow through with fixing them? I would never recommend Fareharbor to anyone if you care about your business- because Fareharbor doesn’t!! Highly disappointed in the lack of service.

良いポイント:

The look of the interface. That’s the only good thing about the software, but if it’s not functional, it’s not worth it.

改善してほしい点:

super can’t seem to complete a request, even when it’s costing my business.

Bryan
アンティグア・バーブーダのDirector
スポーツ用品, 2-10の従業員数
ツール使用期間: 2年以上
投稿者のソース

Very Unprofessional and Uncaring

4.0 4 か月前

製品を使ってみた感想: I have $3000 frozen in their system since 28 April. They have still not paid me out. They just say they are working on it.

良いポイント:

Fine when up and running, but no loyalty to longtime customers.

改善してほしい点:

Service cancelled and funds frozen in my account because I am not a US company, which they knew for 6+ years.

認証済みレビュアー
アメリカのOwner
認証済みLinkedInユーザー
レクリエーション施設・サービス, 11-50の従業員数
ツール使用期間: 2年以上
投稿者のソース

検討した類似製品:

Easy To Use Booking System With Great Customer Support

5.0 昨年

製品を使ってみた感想: Because it costs the company nothing and their customer service is top-notch I have nothing but great experiences with FareHarbor and the customers do not seem to mind the added fee for online booking as the booking numbers have gone up since implementing FareHarbor!

良いポイント:

The team at FareHarbor made the transition to their product super easy. They listened to our requirements and configured the product to accommodate everything required. Both the frontend and backend of the product is easy to navigate and use for both customers and administrators. It integrated with the website with no problems.

改善してほしい点:

Their fee is pretty steep in my opinion. It's charged to the customer booking, but I don't like the amount of the fee no matter who it is passed on to!

FareHarbor Holdingsからの返信

昨年

Hello - Thank you for taking the time to share your review with us! We are thrilled to hear you had a great experience working with our Customer Support teams and you've found our Dashboard easy to use. We aim to make your life easier! We understand your feedback regarding the fee, however our experience shows that this fee does not affect your conversions! Once again, thank you for sharing this review with us. If you have any additional questions, please do not hesitate to reach out!