Our mission at FareHarbor is to make experiences better for everyone.
FareHarbor's clients come in all shapes and sizes, from boat rentals to museums, food tours to events, and more! Some love our robust and intuitive software, while others enjoy the world-class 24/7 support they receive.
Every day we have the privilege of empowering over 18,000 clients (across 90+ countries) to operate and grow their businesses. We’re the largest in our industry and shaping the future of travel, together.
We worked directly with operators to build our software. Reservationists find the ease of booking and rebooking to be our best feature while owners love our unlimited custom reports and cost savings.
- 販売時点情報管理 (POS)
Excellent service and product
製品を使ってみた感想： Overall, I really like Fareharbor - I like the way it looks when people book.
The customer service is amazing and fast On a day to day basis, it is easy to use and you can add all the information you need to for all your guides.
I sometimes struggle with set up and amending items. We usually have to get Fareharbor to do some or all of the set up as we get some things wrong. Saying that, all you need to do is reach out to their service team and they usually sort it out in minutes.
Hello Emma - Thank you for posting this review! We are happy to hear that you've found our software easy to use and that you have had positive experiences working with our amazing Support Team. With that, we are always available and can help set up and amending your items or can schedule a team member to help train you on that specific function. Thanks!
製品を使ってみた感想： Over all, for what I need from FareHarbor, it's a great fit!
I like the look of it, functionality, helpful instructions if need, and the increase in direct bookings, without customers contacting me first, to make a decision.
The FareHarbor Distribution Network could be improved upon. I didn't find value in that department, so do not offer my services for a commission. However, I did allow FH to set up a website for page for Other Activities, partnering with other local tour operators. I have yet to see the value in that for referring business. multiple times.
Terrible Support- Has cost my business money
製品を使ってみた感想： The first year was great. The second season I only needed a copy of the calendar I previously had, but after working with support- for months, or trying to because you never get the same support person, they still have not fixed my availability and it’s costing my business money every day. We are a small seasonal operation and only have a few months of operations that are crucial for the entire year. The fact they cannot get my calendar off availability accurate is unacceptable for a booking platform of this magnitude. I foresee a dark future for this company, they have horrible customer service, confused support agents, even after they give you a dedicated agent, what’s the point if they don’t care to understand the problems or follow through with fixing them? I would never recommend Fareharbor to anyone if you care about your business- because Fareharbor doesn’t!! Highly disappointed in the lack of service.
The look of the interface. That’s the only good thing about the software, but if it’s not functional, it’s not worth it.
super can’t seem to complete a request, even when it’s costing my business.
Very Unprofessional and Uncaring
製品を使ってみた感想： I have $3000 frozen in their system since 28 April. They have still not paid me out. They just say they are working on it.
Fine when up and running, but no loyalty to longtime customers.
Service cancelled and funds frozen in my account because I am not a US company, which they knew for 6+ years.
Easy To Use Booking System With Great Customer Support
製品を使ってみた感想： Because it costs the company nothing and their customer service is top-notch I have nothing but great experiences with FareHarbor and the customers do not seem to mind the added fee for online booking as the booking numbers have gone up since implementing FareHarbor!
The team at FareHarbor made the transition to their product super easy. They listened to our requirements and configured the product to accommodate everything required. Both the frontend and backend of the product is easy to navigate and use for both customers and administrators. It integrated with the website with no problems.
Their fee is pretty steep in my opinion. It's charged to the customer booking, but I don't like the amount of the fee no matter who it is passed on to!
Hello - Thank you for taking the time to share your review with us! We are thrilled to hear you had a great experience working with our Customer Support teams and you've found our Dashboard easy to use. We aim to make your life easier! We understand your feedback regarding the fee, however our experience shows that this fee does not affect your conversions! Once again, thank you for sharing this review with us. If you have any additional questions, please do not hesitate to reach out!