PhoneBurnerの概要
何千もの企業が、毎月数百万もの電話をかける支援をしています。PhoneBurnerのパワー・ダイヤラーは、追加のソフトウェアなしで、1時間あたり60～80件の架電が可能です。ボイスメールを残したり、通話結果に応じてワンクリックでメールやSMSを送信したり、通話ログやワークフローを自動化したりすることができます。メールの開封状況や添付ファイルの閲覧状況を追跡できます。重要業績評価指標 (KPI) レポート作成機能や通話記録を備えています。国内の番号から発信するので、電話に出てもらいやすくなります。リードを自動的に振り分けます。備え付けの顧客関係管理 (CRM) を使用するか、Salesforce、Zoho、Hubspot、Zapierなどと統合できます。
PhoneBurnerの対象ユーザー
電話を販売ツールとして使用していて、連絡先管理、フォローアップ、営業ワークフローを簡素化したいと考えている営業担当者、中小企業やそのチーム。
PhoneBurnerの他のおすすめ代替製品
PhoneBurnerのレビュー
Mike
PhoneBurner An Amazing Product For Business
製品を使ってみた感想： The voicemail drop feature is unparalleled for time saving. One click and you're done and on to the next call. We are able to go through our calling list quickly and easily. Time saved on calling is essential with a small business like ours where we are handling more than one task with clients. Each call stays registered, follow up calling is done with ease. Customer Service was friendly and easy to work with. Highly recommended.
良いポイント:
PhoneBurner makes calling and record keeping easy. We were able to see increase in productivity immediately. You can go from one call to the next immediately or there is the option to pause between calls to make notes.
改善してほしい点:
We haven't found anything we didn't like with PhoneBurner, there are constant improvements to the platform.
Alexandre
Best customer service of all 7 call software I used. Outstanding.
製品を使ってみた感想： You pay for problems NOT happening. You pay for not having to fix issues. You pay for outstanding service. Phoneburner is my peace of mind.
良いポイント:
I used 7 differents call softwares. I used : Five9, Vocalcom, Fenero, 3Clogic, AAvaz. Nothing compare to the service phoneburner gave me. With all other software, it oscillated between bad service, to outright fraud (Fenero was the worst). Not only everything work perfectly fine but when you got questions, a dedicated staff fix everything with you in a matters of seconds. With Five9, I spent up to 20 hours a weeks, trying to fix all the problems for 6 weeks until they just gave up and refunded me (I do give them credit for that).
改善してほしい点:
I would like to see a feature to listen, whisper and bargin. Especially to train my home based agents.
PhoneBurnerからの返信
3 年前
Thanks so much Alexandre! We appreciate your business and look forward to continuing to support you and your team :)
認証済みレビュアー
The Worst Support and Billing Team - Horrible Service
製品を使ってみた感想： By far the worst service in any business vertical that we have ever received. Customer Support/Tech Support departments are not the brightest individuals and have horrible people skills. The billing department is unable to create invoices that are required for tax purposes.
良いポイント:
Nothing. Horrific software and service top to bottom.
改善してほしい点:
Entire new customer support and billing team.
PhoneBurnerからの返信
8 か月前
We take a lot of pride in how we support our clients and their success. Our customer service team works hard to help every customer, but repeated disparaging and disrespectful treatment of our team is not tolerated or acceptable. Detailed invoices are always available for all of our customers in their back office. We wish this user every success on another platform.
Eric
A must have
製品を使ってみた感想： Great customer service.
良いポイント:
Ease of use. Features are excellent Simple to get up and running quickly. Onboarding is well organized.
改善してほしい点:
All of features are well laid out and easy to use. No cons.
John
Making 400 calls per shift has never been easier
良いポイント:
This software is feature-rich and powerful. Employees save time by having their call queue preloaded for them. They can also choose who and how many people they want to call. The uses for PhoneBurner really are endless. They can be used for outbound sales as well as following up with customers. The onboarding help they give you is fantastic. Another huge plus is no minimum seats. The UI is fantastic.
改善してほしい点:
The menu could be organized a little better. I would really love if the report section had a link on the top so I could quickly track how my team is doing instead of the current configuration where it is buried a bit. Also, I would like it if they would add one more folder level. I have a tendency to segment my lists intensively so on the top level it gets a bit crowded.
