Graduway

Great Product -

良いポイント:

I like the opportunity to have a specific portal for alumni to connect with the school specifically with the opportunity to connect with younger alumni and offer help and mentoring.

改善してほしい点:

I like the overall product, but would like new fatures and options to be offered quicker.

Graduway for Alumni Management

製品を使ってみた感想： We are really really happy using the Graduway solution. They are a true solution ‘partner’ for our alumni engagement & fundraising needs. They really make it a focus to help us take full advantage of their feature rich solution. Graduways software has enabled us to boost our Alumni Services to a place we are proud of, and with all the tools available to us, integrated into our CRM and critical base platform

良いポイント:

Graduway offers a comprehensive integrated solution to make most of alumni management & engagement. Their platform is feature rich and they are always working to add new features. They have outstanding customer service.

改善してほしい点:

I cannot really think of things I do not like about this software. It’s a league above the other platforms in this space.

Good tool to boost alumni projects and engagement

製品を使ってみた感想： Very good. It's clear that Graduway really seeks to provide value for money and never stops optimization. The migration to the new platform is quite delayed but looks promising. When problems with the previous customer success manager arose, Graduway reacted quickly and provided a new, very supportive and experienced customer success manager. The tries to sell additional tools was quite persistent at some stages, especially given that we're already a client. But overall Graduway does a great job and the strategic input by the CEO was also very helpful. The Global Leaders Summit is a great opportunity of further education, especially for small alumni teams. We've learned a lot about alumni engagement thanks to Graduway!

良いポイント:

It makes it easy for alumni to find each other and reconnect. An alumni newsletter can easily be set up and customized. Statistics are very helpful for benchmarking and ROI checks.

改善してほしい点:

Customization options are still quite reduced at some tools. If the platform isn't synched to school's database (in our case not possible as the database is tailormade), managing access and updates is quite time consuming.

Super User Friendly, Needs Work on Admin Side

製品を使ってみた感想： An attractive and easy to use product.

良いポイント:

I love how user friendly this product is. I rarely have questions on how to access and use the system and I feel users from a variety of generations are able to understand and effectively use the Graduway system.

改善してほしい点:

There a real lack of control over profiles on the admin side, and the mentorship features need a lot of work (though I hear there's an update that will improve this.) I wish there were more options in reporting. It's tedious to have to pull one huge file and then whittle it down to find the info you're looking for.

One of the alternatives considered as my Alumni platform

製品を使ってみた感想： When we went to implement the new platform of our Alumni, this was one of the 4 main alternatives considered, along with AlumnForce, AlmaShines and Hivebrite. However, it was not chosen, because although it is a good platform, it has less functionality than the competitors and has a relatively high cost.

良いポイント:

It has a very beautiful aesthetic, it is quite easy to use, for both administrators and users. Very low usage learning curve. Its use is pleasant. Excellent technical assistance. Good deployment cost. The [SENSITIVE CONTENT HIDDEN] of the company that owns the product has a great vision on Alumni, and his book is the basis for the implementation of a successful Alumni.

改善してほしい点:

In the short term, the company provides a low cost of implementation, but in the long term, the platform's annual fee is high. It is a well-built product, but it lacks many features that already exist in competitors. The cost-effectiveness of competitors is much better.