B2B Wave

Ordering Portal

製品を使ってみた感想： Looking for the right software is daunting and making the wrong choice can be detrimental to your business. We spent over a year testing ordering portal software. B2B Wave was the right decision and has added tremendous value to our business and to our customers. We were looking for an ordering portal which could integrate with our stock management and accounting software. This was easily achieved due to B2B Wave having an outstanding API, support and a clear understanding of our business. The value B2B Wave has added to our business in the past 6 months is unbelievable and I highly recommend them. Thank you for making such great software and keep up the good work.

良いポイント:

Easy to use Good API Great Support Fast!

改善してほしい点:

Nothing to add here. Everything challenge we have put to B2B Wave has been resolved.

Would highly recommend B2Bwave!!!

製品を使ってみた感想： Quick replies and support from the team. Pretty platform. Easy to navigate. Overall we love the system and so do our retailers who use it from the front end.

良いポイント:

We have been working with B2Bwave now for 2-3 years and we wish we had it sooner! The platform has saved so much time in what was previously a very manual & tedious way of creating orders & invoices. As a very bespoke company with lots of very bespoke options in terms of how our customers order with us, B2B wave has managed to cater to all of these efficiently when other platforms were unable to and this was our biggest issue in finding a partner and platform to work with. The integration with Xero is an added touch. With the click of one button, the information is transferred across & the the reconciliation of payments is fed back to B2B wave quickly with copies of the payments and invoices, easily viewable from our retailers accounts meaning we get far less enquiries from them now so we can allocate this time elsewhere!! Im really pleased with how the platform works together and how easy it is to use. Our retailers have also commented that it is one of their favourite portals to use compared to other Brand they work with. It is pretty, easy to understand and navigate. I would recommend to anyone looking for a similar solution in streamlining their order & invoice processing, especially if you are looking for a system to also look pretty from the front end (a main thing we were struggling to find).

改善してほしい点:

No cons as such. In general when we ask for certain updates or provide feedback on things that are missing that would help us they are receptive to finding a solution. The main thing we are missing is the option of generating delivery notes. This is something we have fedback a few times and I would like to see this built quicker but they are actively open to looking into this and I do hope something they will implement soon.

B2B Wave review

良いポイント:

Customer service. quick and really helpful. It is the main reason why I would recommend this app. Your people.

改善してほしい点:

Not always user friendly. We have multiple customers with different discount per products and categories and it is hard to input the discounts. On customer pages, they see the MSRP but dont see their discount until they check their cart out. trying to figure the best way to work this with your team as I am writing this. again really helpful customer support.

Our experience with B2BWave

製品を使ってみた感想： Overall very positive. All those in our company that are currently using B2Bwave think its great.
We have had great feedback from our customers and even those whom didnt want to change how they ordered are now enjoying the ease of ordering.
Customers can now see pictures & desriptions, which they can use on their websites.

良いポイント:

Customer ordering more accurate and faster. Ease of use. Customer knows when products are out of stock. Orders can be saved for later and completed another day. Notification of products back in stock. Good support when I required help to change some things. Customer feedback has been really good. This is an example:- "The B2B site is as good as, if not better than the majority of B2B portals that we use & will probably get me round to taking in some new lines that I’ve meant to get round to for a while" We were manually inputting order data onto QuickBooks invoices prior to Using B2BWave and Quickbooks integration this removes 90% plus of the data inputting we were doing. Saving time and managing to fulfil more orders in the day.

改善してほしい点:

Only negative we had from a customer point of view would be “quick order” as it’s still slower than uploading a system generated CSV or Excel file. Some B2B site offer the option of uploading (correctly formatted granted) & accepting an order by CSV to avoid the manual input. Although admin can do this on behalf of customers- is it a possibility for customers to do this in the future? No real back order system, we have to manually remove a backorder product and then do another order for the customer and then use the status to put on hold or in our case we use it for pre-orders and status changes to awaiting pre-order delivery. it would be helpful if back orders get put into a back order system.

COO / Co-owner

製品を使ってみた感想： Our overall experience so far has been great. I appreciate the responsiveness of their customer service and their willingness to get on a call to help when needed.
[sensitive content hidden] is very helpful and really appreciate how much he has worked with our company.

良いポイント:

The learning curve of the platform is very low, allowing our company to get up to speed quickly and start selling products to our customers. Wave has been very open to making changes to their platform. I appreciate the person who helped onboard me ([sensitive content hidden]) and his willingness to listen and implement the changes we need to be as successful as possible using the platform. Additionally, Wave has made these changes at little to no cost. The cost of the system is very reasonable compared to competitors. Although we haven't used the API yet, it's great to know that the system has an open API, which will allow us to connect with various other systems in the future.

改善してほしい点:

We would like more options for creating pages and customizing the overall look and feel of the site. While we can edit the HTML, it’s more limited compared to other systems like Shopify. That said, since we're using the system for B2B sales and not B2C, the need for extensive customization is low and not a critical factor for a B2B platform. It would also be great to see more information displayed on the dashboard.

B2B Wave the best decision for our website

製品を使ってみた感想： Amazing the team at support are always willing to help. We spent a bit of time with them when we set our site up they were amazing. 6 years later they are still amazing adding the little extras to our site, answering our questions very promptly and friendly.

良いポイント:

It is such a great platform so easy to use. Website looks amazing. I like how we can set customer pricing add data sheets lots of photos.

改善してほしい点:

It does not work with MYOB. Understand it may be out of B2B Waves control. But it would be the icing on the cake for us.

great product with outstanding support for hearing aid company

良いポイント:

Their ability to provide a flexible and effective platform for managing customers and orders with outstanding support and custom features for our specific business needs.

改善してほしい点:

Nothing - great product with tremendous customer support

Best option available for b2b with Shopify

製品を使ってみた感想： Felt very supportive by onboarding & customer service. Overall the system is streamlined and clear once you learn it.

良いポイント:

An affordable option for a small, growing business who's not ready for Shopify Plus. Extremely user friendly, and customer service has been 100% supportive. The best option to separate out your D2C & B2B sales channels while keeping products & inventory synced on both ends.

改善してほしい点:

No video education for individual topics. The "help" button usually can answer anything, but sometimes would prefer video tutorials on the overall site function & specific categories.

Well put together system easily tailored to specific needs

製品を使ってみた感想： simple to use significant benefit is Improved stock and order visibility allowing our customers to tailor orders to what we have on hand increasing overall sales.

良いポイント:

Simple but effective easy to set up and implement. Although using API & integrations can add a layer of complexity I like how B2B has made its platform part of a modular solution to business management. In the past, we have tried to use one central system to handle stock, Trade, retail, admin, order management and all the rest of the business process but have found that these systems rarely work as intended. and you are left short when they fail. B2b wave slots in and with other low-cost platforms to allow you to switch out any part of the process if you find a better product or need to expand due to growth

改善してほしい点:

Updating order details and editing orders can be a manual and slow-going process without using ship station. The veeqo integration may solve this but improving the Excel order importer to update order info and QTY's etc would be a good way of updating order details on mass.

Using B2BWave website

製品を使ってみた感想： For many years, B2B Wave has been excellent support for our website and was able to make modifications for us. The website was so robust that we didn't have to contact them once for any other support in seven years of business.

良いポイント:

The website was very easy to set up and use. It was also very responsive, robust, and secure. You can easily add product options with various price breaks etc It is a great product for new start-ups, without the need to be too tech minded.

改善してほしい点:

We needed the product to be integrated with Sage 50 with the inventory date received displayed for out-of-stock items, and when next due plus other features such as managing pricing in sage and up loaded to the website automatically.

Highly Capable and Customizable Solution

製品を使ってみた感想： B2B Wave offers versatility and technical complexity to meet our unique business needs, combined with an immaculate user interface and unmatched out-of-the-box usability.

良いポイント:

B2B Wave is intuitive, with flexible features and well-documented processes. As a company with tens of thousands of unique products, we were blown away by the ability to easily (and accurately) bulk import customer catalogues without compromising attention to detail. We love that B2B Wave offers a clean, straight-forward experience for our customers.

改善してほしい点:

No cons. B2B Wave has been incredibly accommodating and supportive during our integration.

This has to be one of the best systems on the market and it's simple and easy to set up and use.

製品を使ってみた感想： Without B2B Wave I wouldnt have an online business. My customers can purchase my products 24/7 and pay instantly as well as having full control over how and when their products are dispatched. Set up an API to connect B2B Wave to warehousing and delivery to make one perfect ly connected system.

良いポイント:

Wholesale e-commerce sales are simple and easy to achieve and my customers love its accessibility and find it great to use. Multiple price lists in different currencies are easy to set up and each product can have as much or as little details as required. Attached payment gateway (WorldPay or PayPal) are perfect for growth of online sales. The system has loads of little addons that make this system perfect for any business looking to wholesale online from 1 to 1000+ products. Having used other more expensive systems like TradeGecko this is without a doubt the best system I have used in a long time. Customer support is great and it's the first time any company has acted on suggestions made by their customers. The system continues to grow and just gets better.

改善してほしい点:

Missing a few integrations like CRM, MailChimp & multiple warehouse options. Have yet to find anything wrong with the system.

B2B Wave Streamlines Order Entry Process

製品を使ってみた感想： The B2B wave team supported us well in our implementation and has provided great support for the very few issues we have had. B2B wave is a great product!

良いポイント:

B2B wave has streamlined the order entry process for our customers via customizable portals, integrated to our manufacturing/inventory system and has been easy to use and maintain.

改善してほしい点:

We really don’t have any issues with B2B wave. Its very configurable and all hurdles were dealt with in implementation.

Great platform!

製品を使ってみた感想： No issues! Customer service has always been great and helpful if I need to contact them.

良いポイント:

Easy to use, customers love it, very friendly and capable customer service.

改善してほしい点:

Could be more visually appealing---I still feel I need to have a geared-to-consumer website in addition to the B2B Wave site because I don't think it's as visually enticing as other platforms.

B2B Wave - Shot Scope

製品を使ってみた感想： Great - really enjoyed it. It has helped Shot Scope grow.

良いポイント:

Simplicity - easy to set up and easy to train on

改善してほしい点:

A few areas where there is a lack of functionality, but support does work on these.

Great overall B2B Platform

製品を使ってみた感想： Great experience with B2B Wave, they were very helpful with customizations, and this helped us streamline our sales process.

良いポイント:

Great Sales Rep app for easy order creation, option to generate PDF Catalogs for customers, Customer service that worked with us on custom integration with QuickBooks Desktop

改善してほしい点:

Sales Rep doesn't allow to edit orders, admin invoice portal doesn't go by box qty multiples.

Great Wholesale Portal

製品を使ってみた感想： Great system, easy for customers

良いポイント:

Easy to use for us and our customersEasy new products integration

改善してほしい点:

Nothing, all good, working like a charm.

Best B2B Order Management Platform

製品を使ってみた感想： Don't even look elsewhere for other platforms and use the trial period to make your decision. You won't regret it.

良いポイント:

It is incredible easy to use for non tech people.

改善してほしい点:

Everything has worked exactly like it is suppose to. No cons.

IPS South

製品を使ってみた感想： Overall our experience has been good. And the help we that we have received has been amazing.

良いポイント:

Customer support is very important for us

改善してほしい点:

For the site to more user-friendly and also have a custom App

Versatile B2B platform

製品を使ってみた感想： It has changed our wholesale process for the better.

良いポイント:

The versatility of the platform to work with our products; that we could set different group (or privacy groups) to allow different pricing, products, customers, which is important given the different tiers we have.

改善してほしい点:

Some implementations take time, but the B2B team is very open to exploring useful feature sets.

Want to scale your B2B online sales and impress your customers? B2B Wave is the answer.

製品を使ってみた感想： 9/10 So many positive factors about this solution including the team you interact with and product enhancements. Highly recommend, a great starting platform for wanting to boost B2B sales while giving your customers visibility to their past orders and account as well as outstanding dues for past orders.

良いポイント:

Product support is top notch. We have also been able to scale our sales three fold by implementing this solution and maintaining it on a daily basis. Was an easy implementation and has served us well in all areas we have needed, customer management, order management, integrations with ShipStation and QBO are a huge plus as well as ability to link merchant processor and freight shipping partner.

改善してほしい点:

Wish there was a portal for marketing materials as well as an easy way to process returns. In an ideal world there would be a more robust discount configuration for products as well as a bulk add option for quotes when creating those in the field.

B & V Chemicals

製品を使ってみた感想： Very good, the set up process has been very straightforward and user feedback positive.

良いポイント:

Very simple to work with, clear instructions and good guidance from support.

改善してほしい点:

Nothing of note, so far any queries I have had were dealt with quickly.

Good B2B Ecommerce for small business

製品を使ってみた感想： Very Positive, good value for money

良いポイント:

We were looking for an easy-to-use solution for both our customers and us. With B2B wave we have found both compromises. The price is very competitive and the use is very simple

改善してほしい点:

They should improve the layout part of the product web page and the mobile version. Furthermore, it would be advisable to customize the look of the site up to date

Our new Secret Sales weapon

製品を使ってみた感想： [sensitive content hidden] has been a pleasure to work with - also done some awesome videos to make adoption easy and speedy.

良いポイント:

This platform is super fast and easy to use.

改善してほしい点:

Some fine tuning still to be done and in progress.

Newbie but Very Impressed

製品を使ってみた感想： So far it has been exceptional!

良いポイント:

I'm relatively new to B2B Wave but so far my experience has been exceptional! The software itself is phenomenal and the support is prompt, helpful, and customized! I highly recommend them!

改善してほしい点:

I would love to see an added feature where inventory counts can take into account what is on purchase orders in Quickbooks Online so I can sell against those numbers.