--- description: Freshserviceを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshserviceとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [IT資産管理ツール](/directory/30077/it-asset-management/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.jp/software/132997/freshservice ページ：1 / 33\ 次へ: [次ページ](https://www.capterra.jp/software/132997/freshservice?page=2) > インシデント管理、問題管理、変更管理、リリース管理、アセット管理、強力なチケット発行および自動化機能を備えた、オンラインITSMサービスデスク。 > > 評価：792人のユーザーによる評価は**4.6/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Freshserviceの対象ユーザー MSP、金融機関、教育機関、複数の政府機関などがFreshserviceを利用しています。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.6/5** | 792 レビュー | | 使いやすさ | 4.6/5 | レビュー全体に基づく | | カスタマー・サポート | 4.5/5 | レビュー全体に基づく | | 価格の妥当性 | 4.4/5 | レビュー全体に基づく | | 機能 | 4.3/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Freshworks - **ロケーション**: San Mateo, アメリカ - **設立**: 2011 ## ビジネスコンテキスト - **価格プラン**: $19.00 - **価格モデル**: (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: イタリア語, オランダ語, スウェーデン語, スペイン語, タイ語, トルコ語, ドイツ語, フランス語, ベトナム語, ポルトガル語, ポーランド語, ロシア語, 中国語, 日本語, 繁体中国語, 英語 - **利用可能な国**: アイスランド, アイルランド, アメリカ合衆国, アラブ首長国連邦, イギリス, イスラエル, イタリア, インド, インドネシア, エクアドル, オマーン, オランダ, オーストラリア, オーストリア, カタール, カナダ, カンボジア, ギリシャ, クウェート, コスタリカ さらに41件 ## 機能 - Catalog Management - ITレポート - Real-Time Monitoring - Workflow Automation - アクセス制御・許可 - アラート／通知 - アンケート／投票管理 - インシデント・レポート - インシデント管理 - カレンダー管理 - コラボレーションツール - コンテンツ管理 - サービス水準合意 (SLA) 管理 - ステータス追跡 - セキュア・データストレージ - セルフサービスポータル - タスク管理 - チケット管理 - チャット、メッセージング - チーム・コラボレーション - テンプレートのカスタマイズ - ナレッジベース管理 - ナレッジ管理 - パッチ管理 - ビルド済みテンプレート - フォームのカスタマイズ - フルテキスト検索 - プロジェクト追跡 - マルチチャネル・コミュニケーション - ライセンス・インベントリ - ライセンス管理 - ライセンス追跡 - リアルタイム・チャット - リモートでのモニタリングと管理 - リモートアクセス／コントロール - リリース管理 - ワークフロー管理 - 割り当て管理 - 問題追跡 - 変更管理 - 変更計画 - 承認プロセス管理 - 承認ワークフロー - 文書化管理 - 是正措置・予防措置 (CAPA) - 災害復興 - 監査管理 - 設定の管理 - 資産追跡 - 電子署名 ... さらに56件の機能 ## 統合 (合計54件) - Amazon Redshift - Azure DevOps Server - BambooHR - BigQuery - Box - ClickUp - Copper - Docusign - Dropbox - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 ... さらに39件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [IT資産管理ツール](https://www.capterra.jp/directory/30077/it-asset-management/software) ## 関連カテゴリー - [IT資産管理ツール](https://www.capterra.jp/directory/30077/it-asset-management/software) - [IT管理ツール](https://www.capterra.jp/directory/10001/it-management/software) - [ヘルプデスクツール](https://www.capterra.jp/directory/30008/help-desk/software) - [ナレッジマネジメントツール](https://www.capterra.jp/directory/30094/knowledge-management/software) - [ITサービス ソフトウェア](https://www.capterra.jp/directory/30672/it-service/software) ## 代替製品 1. [Freshdesk](https://www.capterra.jp/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Zendesk Suite](https://www.capterra.jp/software/164283/zendesk) — 4.4/5 (4090 reviews) 3. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [JIRA Service Management](https://www.capterra.jp/software/138769/jira-service-management) — 4.5/5 (775 reviews) 5. [Zoho Desk](https://www.capterra.jp/software/169505/zoho-desk) — 4.5/5 (2214 reviews) ## レビュー ### "Efficient, User-Friendly ITSM Tool with Strong Automation Capabilities" — 5.0/5 > **Praphul Kumar** | *2026年3月17日* | 保険 | おすすめ評価：8.0/10 > > **良いポイント**: Freshservice offers great value for money considering the wide range of features it provides, especially for ITSM operations. As a Senior System Admin managing the tool independently, I’ve found it very easy to use and highly customizable. The interface is intuitive, which makes onboarding new users simple. Workflow automation, SLA management, and service catalog setup have significantly improved efficiency and reduced manual effort. Task and workflow management are strong, allowing me to streamline processes across different teams effectively. It also supports decent collaboration by keeping all ticket communication and updates centralized. > > **改善点**: There are occasional bugs and glitches, especially when dealing with complex automations or API integrations. Reporting and advanced customization could be improved further, as some use cases require workarounds. Customer support is helpful but can sometimes take time to resolve more technical or edge-case issues, which can be challenging when you’re the only one managing the system. > > Overall, my experience has been very positive. Handling the entire platform alone as a Tech Lead has been manageable due to its ease of use and automation capabilities. It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there are areas for improvement, especially around advanced features and stability, it remains a reliable and powerful ITSM solution. ----- ### "Good support easy to use and highly automation" — 4.0/5 > **Farheen** | *2026年8月7日* | コンピュータ・ソフトウェア | おすすめ評価：9.0/10 > > **良いポイント**: I found customer support is very good and very easy and user friendly to me and our employees. Also, the reports are very usefull > > **改善点**: honestly it is very costly we wanted to move to higher plan where we can user AI but it is costly to afford > > Overall experience is good with lower plan also we manage so many things specially ticket management is very powerful and creating workflow also very easy ----- ### "Thought out layout but too expensive" — 3.0/5 > **Jaylen** | *2025年2月20日* | 小売 | おすすめ評価：0.0/10 > > **良いポイント**: Our business enjoyed the organization of the setup and how easy it was to find everything we needed. We used the Purchase Order system the most. > > **改善点**: The one thing that turned us away was its priceThe main reason we decided not to continue using their service was the price. As a small business, the cost they were asking for was higher than we could fit into our budget, especially for purchase orders. Once the trial period ended, we stopped using their service.. As a small business, they were asking for a price higher than we could add to the budget to use it, mainly for purchase orders. As soon as the trial ended, we no longer used them. > > It was significant other than the overall price. It made us completely take it off of the possible software uses for us. ----- ### "My honest review for Fresh service" — 4.0/5 > **Marika** | *2026年5月15日* | 海運 | おすすめ評価：8.0/10 > > **良いポイント**: One of the features I really love in Freshservice is the execution scenarios that can be manually configured to help automate tasks and make ticket handling much faster and more efficient. I also appreciate the new AI capabilities, especially the AI-generated email responses, which help improve response time, consistency, and overall productivity for Service Desk operations. > > **改善点**: One area I would like to see improved in Freshservice is the Knowledge Base functionality. It would be beneficial to have more category and classification options to better organize KB articles, especially for larger environments with multiple support groups and services. Additionally, adding more customization and formatting features would help make KB articles more visually appealing, engaging, and easier for end users to follow. > > My overall experience with Freshservice has been very positive, although there are still areas that could be improved. One enhancement that would be very helpful is more flexible and user-friendly reporting, especially for tracking updated or worked-on tickets. For example, having an easier way to generate reports showing all tickets an agent has touched within a weekly or monthly period would greatly improve operational visibility and performance tracking. Currently, this option seems limited or not easily accessible within Analytics. ----- ### "I stopped chasing customers over calls." — 5.0/5 > **Ishvar** | *2026年8月3日* | 情報技術、情報サービス | おすすめ評価：10.0/10 > > **良いポイント**: I've been using this tool since 2022, so I've had enough time with it to really trust what I'm saying. Before we had this in place, things were a mess honestly. Bug reports, new requirements, error issues, all coming through calls and emails, and half the time customers wouldn't give any proper approval. I'd try calling back and their number would be busy, or I'd send an email and just hear nothing back for days. Once we started using this, that whole headache went away. Now it's simple, raise a ticket first, we check it, and everything gets mentioned clearly right there. Been working this way for a few years now and it's made things a lot smoother. > > **改善点**: Getting some of our older customers to actually raise a ticket instead of just calling took some convincing in the beginning, that took a bit of time. The generative AI suggestions are still not great for technical stuff either, I usually end up rewriting the reply myself unless it's something really routine > > Using something since 2022 kind of tells you if it's actually good or not, and this one has held up. What I like most is that it ended all the confusion we used to have with customers about what was approved and what wasn't. Earlier someone could just say they approved it on a call, but there was never any proof of that. Now everything's on the ticket, dated and written down clearly. My work days are a lot less stressful now, I always know where a request stands instead of running after people for answers. ----- ページ：1 / 33\ 次へ: [次ページ](https://www.capterra.jp/software/132997/freshservice?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/132997/freshservice) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## 構造化データ