Freshserviceの概要

Freshserviceは、インテリジェントで適切な規模のITSMソリューションです。直感的に操作できるスケーラブルなノーコード・ソリューションで、優れた従業員エクスペリエンスを実現することができます。最先端のAIと機械学習機能を備えたFreshserviceでは、ありきたりのタスクを自動化することで、ITエージェントのワークロードを軽減し、生産性を向上させることができます。AI機能に加えて、Freshserviceはレガシー・システムを使用している企業と、最新のシステムを使用している企業のどちらが利用するにも十分な柔軟性と拡張性を備えています。

Freshserviceの対象ユーザー

MSP、金融機関、教育機関、複数の政府機関などがFreshserviceを利用しています。

Freshserviceソフトウェア - 1
Freshserviceソフトウェア - 2
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Freshserviceソフトウェア - 4
Freshserviceソフトウェア - 5

Freshserviceをご存知でしょうか? 別の人気製品との比較

Freshservice

Freshservice

4.5 (533)
$29.00
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無料のトライアル
137
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4.5 (533)
4.4 (533)
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VS.
価格プラン
価格オプション
機能
統合
使いやすさ
価格の妥当性
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無料のトライアル
162
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4.4 (2,059)
4.5 (2,059)
4.3 (2,059)

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Freshserviceのレビュー

評価ポイント

総合評価
4.5
使いやすさ
4.5
カスタマーサービス
4.6
機能
4.3
価格の妥当性
4.4

企業規模(従業員数)別レビュー数

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Brad
Brad
Application Support Manager
認証済みLinkedInユーザー
高等教育, 501~1,000の従業員数
ツール使用期間: 6~12か月
投稿者のソース

Great Overall SASS for IT

4.0 3 年前
動画プレイヤーで日本語字幕を表示できます
Erick
Erick
アメリカのClient Technologies Manager
認証済みLinkedInユーザー
自動車, 1,001~5,000の従業員数
ツール使用期間: 1年以上
投稿者のソース

Probably the best tool for Help Desk Management

5.0 2 年前

製品を使ってみた感想: This is probably the best I used for ticketing. The support is really good, the only bad thing is that you have to contact mostly via chat.

良いポイント:

The features it provides are really good. The ticketing flow is easy to follow, we can handle our Service Catalog, integrate with Active Directory, manage Asset Inventory and now we started using the Project management tool.

改善してほしい点:

The configuration (Initial Setup) is kind of complex. Design the flows is friendly, but complex if you have many rules, but the good thing is that support guides all the way during this process.

Sarah
Sarah
アメリカのSystem Administrator
認証済みLinkedInユーザー
情報技術、情報サービス, 10,000+の従業員数
ツール使用期間: 2年以上
投稿者のソース

You can do a lot of great things with Freshservice

4.0 12 か月前

製品を使ってみた感想: Complete platform for IT service management and reporting on client needs. It gives me the ability to develop material that can be provided as assistance to customers, as well as report back internally to the team and to top board management.

良いポイント:

I appreciate that it is not only affordable, but also demonstrates a lot of value due to the fact that it comes with a lot of features considering how much it costs. FreshService is capable of competing with ServiceNow in terms of IT service management, and I am accustomed to utilizing ServiceNow.

改善してほしい点:

The constraints placed on portal design, in addition to the requirement of having HTML coding skills. I have not been able to determine whether or not it is possible for us to have parent portal sites that include kid pages, and the process of developing these pages will require experience in coding.

認証済みレビュアー
認証済みLinkedInユーザー
運輸、トラック、鉄道, 201~500の従業員数
ツール使用期間: 2年以上
投稿者のソース

検討した類似製品:

Efficient and Reliable Support Ticket Management with Freshservice

5.0 2 か月前 新着

製品を使ってみた感想: My overall experience with Freshservice has been positive, with the platform is easy to use, comprehensive, and efficient. The platform offers a range of features which can be customized to meet an organization's specific needs.

良いポイント:

Ease of use is the thing i liked most about it. It is very intuitive and easy to use, even for non-technical users.And the ability to include a range of features, including incident management, problem management, change management, and more.

改善してほしい点:

Sometimes we haveeienced slow loading times with the Freshservice platform, which can be frustrating when trying to manage tickets quickly

認証済みレビュアー
認証済みLinkedInユーザー
経営コンサルティング, 201~500の従業員数
ツール使用期間: 6~12か月
投稿者のソース
ソース:GetApp

No bang for the buck, an overpriced form submission tool that disappoints in reporting and integration

2.0 6 年前

良いポイント:

Friendly user interface. Copy screenshots directly into the form (although there's a bug for the last 3 months that screenshots are displayed double in edit mode.) Plenty of fields to configure for more complex workflows.

改善してほしい点:

Default categories and labels with awkward naming (synonymous use of "Tickets" and "Incidents" for "Issues", "Change" for "Change Request", "Problem" for "Bugs") No possibility to convert issues to change requests. Agent needs to recreate the entire case in the back resulting in significant adminstrative overhead. Reporting is practically inexistent. REST API not covering many functions and object attributes. (You cannot substitute reporting externally.) HTML editor limited and bugged. (CSS code in support articles not supported, Bootstrap not supported, code gets changed or reformatted upon saving articles) No access to the file and image repository. Frankly, with every new cosmetic change and "functionality no can do" message from the Team, I am growing more and more wary of this application. At this point, I am thinking of it as an overpriced form tool with practically no reporting, a gimped Knowledge Management base, and an asset list functionality that quickly drains your wallet. I am spending significant time rewriting issues as change requests in order to subsequently manually attach them to the original issue ticket and explain to the user why I would want to close his ticket after all. Writing knowledge articles is best done in a separate HTML editor. The Text Editor lacks basic functionality, removes formatting and images in unpredictable ways with undoing, and stores images and files in a central repository you have no access to. You might as well do that with a forms tool readily available on the internet.

Shayla
Shayla
アメリカのHuman Resources Specialist
認証済みLinkedInユーザー
インターネット, 1,001~5,000の従業員数
ツール使用期間: 1年以上
投稿者のソース

An excellent customer service tool, Freshservice

4.0 4 か月前

製品を使ってみた感想: We primarily use this system as our IT support ticketing system. The process of getting set up was manageable, and their customer service has been fantastic. Even though we'd like to see more individualization in the HR/IT onboarding requests we've developed, we've already done a lot of the groundwork. We had previously invested in Asset Management but have now abandoned it. You get out of the knowledge base what you put into it in terms of content updates and documentation.

良いポイント:

Super simple for both IT managers and regular employees to learn and utilize. According on your membership plan, you have access to a wide variety of optional add-ons for your control panel. Extremely flexible, albeit occasionally annoying limitations surface.

改善してほしい点:

In comparison to the things it provides, Freshservice's price tag is a touch steep, and the company's support team has occasionally experienced technical difficulties that have slowed its response times.