Re:amazeの概要
Re:amazeは、Webベースのヘルプデスクおよび顧客コミュニケーション・プラットフォームです。企業の顧客サポート、顧客エンゲージメント拡大、顧客コンバージョン強化を支援します。高いスケーラビリティを備えたRe:amazeは、ユーザー顧客のことを考慮して開発されています。ソーシャル・メディア、モバイル、メールなどの各種チャネルの統合機能を備えているだけでなく、チャットや自動顧客エンゲージメントなどの重要な機能をサポートします。また、Re:amazeは、チームのワークフロー、受信ボックスの共有、FAQ、レポート作成、満足度調査のための管理ソリューションとしても機能します。
Re:amazeの対象ユーザー
Re:amazeは、高成長アプリを提供するスタートアップ企業から複数のオンライン店舗を運営するEコマース企業まで、あらゆる企業向けに設計されています。
Re:amazeをご存知でしょうか？ 別の人気製品との比較
Re:amaze
Re:amazeの他のおすすめ代替製品
Re:amazeのレビュー
Oliver
A very modern take on customer support helpdesk, live chat, and customer engagement.
製品を使ってみた感想： I manage all my customer service with this product. My marketing team also uses it to run promotional campaigns. Sales people use it to see who's on our website and can initiate sales quickly.
良いポイント:
Reamaze is one of those products that you wish you started using years ago. This product has definitely evolved over the years. I first used it back in 2015. I'm back on it now in 2018 and it has matured in many ways. It's much more than a customer service platform. It also helps businesses with conversion optimization and its definitely moving into intercom territory. Customer service is spectacular. Reach out and you'll always hear back from someone.
改善してほしい点:
Reamaze has a very unique design philosophy and it's not everyone's cup of tea. Everything is designed to be centralized and you do need to think a lot about what you want to do before doing it. There's not a lot of handholding which can make it a bit tough on newcomers.
Reamazeからの返信
5 年前
Thanks for the feedback Oliver! We'll be sure to make onboarding and learning new Re:amaze features easier in the future.
A lot of features for a good price
製品を使ってみた感想： Re:amaze allows me to do a lot with minimal time and money investment. I can create form letters with merge fields for a user's name, auto-responders, monitor our social media. It's a real Swiss Army Knife of customer engagement. The fact that they update the product so frequently and add new features makes me feel like I've chosen the right product for our company.
良いポイント:
Re:amaze had two key features that we needed: customer support case management across multiple channels (email, on-site chat) and a knowledge base. These two features were non-negotiable as they work in combination to solve customer pain points. We interact with customers directly via the chat/email channels and over time, we identify patterns and develop KB articles that handle a greater and greater percentage of cases so that users can get their problems solved on their own. Re:amaze seems like it's constantly getting new features without raising the modest prices. Our small team has just two seats and most small companies can probably get by with just a single seat. The mobile app is also useful if you want to handle some support cases on-the-go.
改善してほしい点:
The only thing I don't love about Re:amaze is the knowledge base system. The editor needs some love! It does all the main things you need it to do: create categories, manage workflows (draft an article, make it unlisted, publish it) and it even has a few nifty features like letting you embed JS code or even forms created from the form builder feature. But the editor itself just feels like it's a few generation older than it should be. Switching between the editor and the code and the preview is clunky. A live preview pane or just better handling for styling/inline code would be much appreciated. Also, there's no built in code syntax highlighter which is essential for technical products where your customers are developers who need sample code as part of the knowledge base articles. I do expect that Re:amaze will improve this in the near future, though, so I still feel very confident recommending this product (especially over Zendesk and the old guard of support software solutions).
Matt
検討した類似製品：
Not quite there, but REALLY close to being a great support tool
製品を使ってみた感想： Overall, the onboarding and setup experience was excellent but the live chat was enough of a turn off that we had to bounce. We might be back though if they clean it up!
良いポイント:
I loved how easy it was to setup and how the knowledge base integrated into the chat widget. everything from the customer end looks and feels great.
改善してほしい点:
The backed interface for the live chat is awful. Ultimately we decided to leave because the chat function wasn't meeting our needs.
Reamazeからの返信
4 年前
Hi Matt, Thanks for leaving a candid and honest review for Re:amaze. We do remember speaking to you about the experience and what we're looking to improve about it in the future. Re:amaze does offer two chat modes, the first being Real Time Messaging (like iMessage or Facebook Messenger), the other being Classic Chat. The Classic Chat mode probably would have suited you better because there are features like missed chat, delays, chat transcripts, and much more. There are things we're looking to improve though so your feedback is always welcome. Thanks for giving us a try and we're sorry we didn't quite get to "amaze" you this time around.
Christopher
Great product!
製品を使ってみた感想： I researched platforms and brought Reamaze on my last job. It was great to work with and extremely efficient at handling multi-channel communications. I liked the product so much, that when I moved into my current position, I immediately suggested bringing Reamaze on board. Prior to Reamaze, they were managing all e-mail channels separately as well as another system for live chat and customer management. Reamaze is a great platform for manging customer communication and live chat - the best hands down!
良いポイント:
Handling multi channel communication (including social channels) means only one place to log in to see all customer communications. Pulling in info from our Shopify store is a huge plus - you already have background on the customer yo are talking with. Love that I can see who else is actively in a message to a customer so we are not double dipping and wasting time. Plus so much more...
改善してほしい点:
The only con is that I wish it was a bit more sales focused. I know that Reamaze is going there, but while I like the embedded shoutbox, its not always the prettiest for sales. If the shoutbox could work in tandem with some pop-ups that can be creatively designed, I think it would be a great sales piece as well.
George
Powerful All-in-One business software
製品を使ってみた感想： Wonderful all in one client software that we have been using for our company for 2+ years.
良いポイント:
Multiple inboxes allows for 1 email client to be used for our whole business. It is business oriented in that it provide reports and statistics . Integrated live chat features can allow you to easily operate live chat support for your business.
改善してほしい点:
Larger reports take a while to download but its reasonable considering the amount of data in the reports.
