--- description: Re:amazeを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Re:amazeとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [ヘルプデスクツール](/directory/30008/help-desk/software) > [Re:amaze](/software/132952/reamaze) # Re:amaze Canonical: https://www.capterra.jp/software/132952/reamaze ページ：1 / 3\ 次へ: [次ページ](https://www.capterra.jp/software/132952/reamaze?page=2) > 顧客サポート、顧客エンゲージメント、顧客コンバージョンを一元化する統合プラットフォームです。ビジネス向けに設計されたヘルプデスクおよび顧客コミュニケーション・ソフトウェア。 > > 評価：53人のユーザーによる評価は**4.8/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Re:amazeの対象ユーザー Re:amazeは、高成長アプリを提供するスタートアップ企業から複数のオンライン店舗を運営するEコマース企業まで、あらゆる企業向けに設計されています。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.8/5** | 53 レビュー | | 使いやすさ | 4.7/5 | レビュー全体に基づく | | カスタマー・サポート | 4.8/5 | レビュー全体に基づく | | 価格の妥当性 | 4.8/5 | レビュー全体に基づく | | 機能 | 4.8/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Reamaze - **ロケーション**: San Jose, アメリカ - **設立**: 2012 ## ビジネスコンテキスト - **価格プラン**: $29.00 - **価格モデル**: (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Linux（デスクトップ）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: 英語 - **利用可能な国**: アメリカ合衆国, イギリス, インド, オーストラリア, カナダ, ドイツ, 中国, 日本 ## 機能 - Alerts/Escalation - Autoresponders - CRM - Catalog Management - Third-Party Integrations - インタラクション追跡 - オフライン・フォーム - カスタマー・サポート - コンテンツ管理 - コールセンター運営 - サポートチケット管理 - ジオターゲティング - セルフサービスポータル - チャット、メッセージング - テンプレートのカスタマイズ - ナレッジベース管理 - ナレッジ管理 - フルテキスト検索 - ブランディングのカスタマイズ - プロアクティブ・チャット - マルチチャネル・コミュニケーション - モバイル・アクセス - リアルタイム顧客対応チャット - レポートと統計 - レポート／分析 - ワークフロー管理 - 受信箱管理 - 文字起こし／チャット履歴 - 自動ルーティング - 転送／ルーティング ## 統合 (合計16件) - Adobe Commerce - BigCommerce - Facebook Business Suite - GitHub - Google Analytics 360 - Instagram - Klaviyo - Mailchimp - ShipStation - Shopify - Slack - Stripe - Twilio - WooCommerce - WordPress ... さらに1件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - チャット対応有 ## Category - [ヘルプデスクツール](https://www.capterra.jp/directory/30008/help-desk/software) ## 関連カテゴリー - [ヘルプデスクツール](https://www.capterra.jp/directory/30008/help-desk/software) - [ライブチャットツール](https://www.capterra.jp/directory/30797/live-chat/software) - [サービスデスクツール](https://www.capterra.jp/directory/31027/service-desk/software) - [ナレッジマネジメントツール](https://www.capterra.jp/directory/30094/knowledge-management/software) - [問い合わせ管理システム](https://www.capterra.jp/directory/22/customer-service/software) ## 代替製品 1. [Salesforce Sales Cloud](https://www.capterra.jp/software/61368/salesforce) — 4.4/5 (18783 reviews) 2. [Zendesk Suite](https://www.capterra.jp/software/164283/zendesk) — 4.4/5 (4079 reviews) 3. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1783 reviews) 4. [LiveChat](https://www.capterra.jp/software/62194/livechat) — 4.6/5 (1723 reviews) 5. [Freshdesk](https://www.capterra.jp/software/124981/freshdesk) — 4.5/5 (3434 reviews) ## レビュー ### "A very modern take on customer support helpdesk, live chat, and customer engagement." — 5.0/5 > **Oliver** | *2018年2月3日* | おすすめ評価：10.0/10 > > **良いポイント**: Reamaze is one of those products that you wish you started using years ago. This product has definitely evolved over the years. I first used it back in 2015. I'm back on it now in 2018 and it has matured in many ways. It's much more than a customer service platform. It also helps businesses with conversion optimization and its definitely moving into intercom territory. Customer service is spectacular. Reach out and you'll always hear back from someone. > > **改善点**: Reamaze has a very unique design philosophy and it's not everyone's cup of tea. Everything is designed to be centralized and you do need to think a lot about what you want to do before doing it. There's not a lot of handholding which can make it a bit tough on newcomers. > > I manage all my customer service with this product. My marketing team also uses it to run promotional campaigns. Sales people use it to see who's on our website and can initiate sales quickly. ----- ### "A lot of features for a good price" — 5.0/5 > **Ian** | *2020年8月12日* | インターネット | おすすめ評価：10.0/10 > > **良いポイント**: Re:amaze had two key features that we needed: customer support case management across multiple channels (email, on-site chat) and a knowledge base. These two features were non-negotiable as they work in combination to solve customer pain points. We interact with customers directly via the chat/email channels and over time, we identify patterns and develop KB articles that handle a greater and greater percentage of cases so that users can get their problems solved on their own. Re:amaze seems like it's constantly getting new features without raising the modest prices. Our small team has just two seats and most small companies can probably get by with just a single seat. The mobile app is also useful if you want to handle some support cases on-the-go. > > **改善点**: The only thing I don't love about Re:amaze is the knowledge base system. The editor needs some love\! It does all the main things you need it to do: create categories, manage workflows (draft an article, make it unlisted, publish it) and it even has a few nifty features like letting you embed JS code or even forms created from the form builder feature. But the editor itself just feels like it's a few generation older than it should be. Switching between the editor and the code and the preview is clunky. A live preview pane or just better handling for styling/inline code would be much appreciated. Also, there's no built in code syntax highlighter which is essential for technical products where your customers are developers who need sample code as part of the knowledge base articles. I do expect that Re:amaze will improve this in the near future, though, so I still feel very confident recommending this product (especially over Zendesk and the old guard of support software solutions). > > Re:amaze allows me to do a lot with minimal time and money investment. I can create form letters with merge fields for a user's name, auto-responders, monitor our social media. It's a real Swiss Army Knife of customer engagement. The fact that they update the product so frequently and add new features makes me feel like I've chosen the right product for our company. ----- ### "Not quite there, but REALLY close to being a great support tool" — 3.0/5 > **Matt** | *2019年8月28日* | マーケティング、広告 | おすすめ評価：5.0/10 > > **良いポイント**: I loved how easy it was to setup and how the knowledge base integrated into the chat widget. everything from the customer end looks and feels great. > > **改善点**: The backed interface for the live chat is awful. Ultimately we decided to leave because the chat function wasn't meeting our needs. > > Overall, the onboarding and setup experience was excellent but the live chat was enough of a turn off that we had to bounce. We might be back though if they clean it up\! ----- ### "Great product\!" — 5.0/5 > **Christopher** | *2019年12月19日* | スポーツ用品 | おすすめ評価：10.0/10 > > **良いポイント**: Handling multi channel communication (including social channels) means only one place to log in to see all customer communications. Pulling in info from our Shopify store is a huge plus - you already have background on the customer yo are talking with. Love that I can see who else is actively in a message to a customer so we are not double dipping and wasting time. Plus so much more... > > **改善点**: The only con is that I wish it was a bit more sales focused. I know that Reamaze is going there, but while I like the embedded shoutbox, its not always the prettiest for sales. If the shoutbox could work in tandem with some pop-ups that can be creatively designed, I think it would be a great sales piece as well. > > I researched platforms and brought Reamaze on my last job. It was great to work with and extremely efficient at handling multi-channel communications. I liked the product so much, that when I moved into my current position, I immediately suggested bringing Reamaze on board. Prior to Reamaze, they were managing all e-mail channels separately as well as another system for live chat and customer management. Reamaze is a great platform for manging customer communication and live chat - the best hands down\! ----- ### "Powerful All-in-One business software" — 5.0/5 > **George** | *2019年12月18日* | 家電製品 | おすすめ評価：8.0/10 > > **良いポイント**: Multiple inboxes allows for 1 email client to be used for our whole business. It is business oriented in that it provide reports and statistics . Integrated live chat features can allow you to easily operate live chat support for your business. > > **改善点**: Larger reports take a while to download but its reasonable considering the amount of data in the reports. > > Wonderful all in one client software that we have been using for our company for 2+ years. ----- ページ：1 / 3\ 次へ: [次ページ](https://www.capterra.jp/software/132952/reamaze?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/132952/reamaze) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## 構造化データ