キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Frontの概要

Frontは、企業がオーダーメイドのサービスを大規模に提供できる顧客コミュニケーション・ハブです。メール受信トレイのシンプルさにCRMの自動化とインサイトを組み合わせたプラットフォームです。あらゆる部署のチームメートが協力し合い、最適な返信を迅速に送り、チャネル全体でメッセージを整理して、心のこもった対応を維持することができます。5人のチームでも5,000人のチームでも、Frontを使うことで質や効率を犠牲にすることなく、コミュニケーションを拡大することができます。

Frontの対象ユーザー

社内外の業務をメールに依存しているチーム。

Frontソフトウェア - 1
Frontソフトウェア - 2
Frontソフトウェア - 3
Frontソフトウェア - 4
Frontソフトウェア - 5

Frontをご存知でしょうか? 別の人気製品との比較

Front

Front

4.5 (260)
$19.00
無料バージョン
無料トライアル
200
72
4.5 (260)
4.1 (260)
4.4 (260)
VS.
価格プラン
価格オプション
機能
連携サービス
使いやすさ
価格の妥当性
カスタマーサービス
$16.00
無料バージョン
無料トライアル
118
49
4.6 (5,590)
4.7 (5,590)
4.7 (5,590)
緑色の評価バーは、平均評価とレビュー数に基づいて高評価の製品を表しています。

Frontの他のおすすめ代替製品

Acuity Scheduling
高評価の機能
オンライン予約
ソーシャル・メディア統合
モバイル・アクセス
HubSpot CRM
高評価の機能
リード管理
連絡先データベース
連絡先管理
Salesforce Sales Cloud
高評価の機能
アドレス帳共有
営業チーム/組織向け
顧客追跡
Crisp
高評価の機能
チャット、メッセージング
モバイル・アクセス
リアルタイム顧客対応チャット
Help Scout
高評価の機能
サポートチケット管理
チケット管理
メール管理
Calendly
高評価の機能
オンライン予約
カレンダー同期
確認、リマインダー
Microsoft Outlook
高評価の機能
メールのモニタリング
受信箱管理
達成、リテンション
Zendesk Suite
高評価の機能
サポートチケット管理
チケット管理
リアルタイム顧客対応チャット
Freshdesk
高評価の機能
サポートチケット管理
チケット管理
リアルタイム顧客対応チャット

Frontの評判・レビュー

評価ポイント

総合評価
4.5
使いやすさ
4.5
カスタマーサービス
4.4
機能
4.4
価格の妥当性
4.1

企業規模(従業員数)別レビュー数

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Anthony
Anthony
System Engineer
認証済みLinkedInユーザー
コンピュータ・ソフトウェア, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Front has allowed our company to save about a 5 to 1 ROI in time savings

5.0 4 年前
動画プレイヤーで日本語字幕を表示できます
Arjun
Arjun
アメリカのCo-founder
認証済みLinkedInユーザー
コンピュータ・ソフトウェア, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Never bcc internally again

5.0 4 か月前

製品を使ってみた感想: Couldn't imagine living without it. Treating email collaboratively has probably reduced the number of internal emails by a factor of 10. The integrations with every platform via API let us manage tons of internal workflows in a completely automated way. Overall, we're happy to pay for it - every dollar in Front probably saves us an hour in FTE time.

良いポイント:

The ability to treat email as a collaborative effort is groundbreaking. It's easy to create visibility and work asynchronously on emails that would otherwise take multiple forwards and slack conversations. Integrations and automations are great too.

改善してほしい点:

Fairly expensive if you don't use it for a large number of folks, AI features are pretty limited right now.

Frontからの返信

2 か月前

Thanks so much for taking time to provide feedback!

John
アメリカのFounder/President/CEO
通信, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Great Software, Terrible Billing and Support Policies

4.0 4 年前

良いポイント:

It has a number of very good features for helping teams work together for sales and support. The abilities to share, assign, comment on, snooze and resurface issues makes zero inbox possible. Keeps clutter down and focus on what is most important at the moment. We really like the 'product'.

改善してほしい点:

-Front's Billing policies are absurd. If one signs up for an annual plan adding a user even if only temporarily for a day or a month while transitioning employees results in a charge for as much as a full year for that seat. -During the sales process, you will experience significant personal, real-time communications. Once the sales process is over, don't hope to EVER be able to have a real-time conversation with anybody. Regardless of the severity or complexity of the issue, the only option is email that often takes days to get a response which can be a real problem when the platform is down since it is the only way to contact them. They had a chat ability for a while but turned it off apparently because customer expectations for a timely response were too high. -Don't bother making suggestions. Although they have what appears to be a strong attitude towards involving customers, suggestions get a pat on the head and swept into a 'we'll pass that on' basket. No methods or interest to surface ideas and suggestions in a way that other end-users can expand upon or upvote/prioritize.

認証済みレビュアー
認証済みLinkedInユーザー
マーケティング、広告, 51~200人規模の会社
使用期間: 6~12か月
投稿経路
ソース:GetApp

One of the worst email applications I've ever used

1.0 6 年前

良いポイント:

The overall look of Front is simple, which is nice. The snooze function on emails. The support staff were friendly and quick to answer.

改善してほしい点:

My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes. There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. 1. No calendar. Cannot make appointments, set up meetings, etc. 2. Unable to edit messages in a previous thread. Say someone sends you a list of questions. You cannot just answer next to their list in the previous email and say "see below." 3. Archiving messages... when we first switched to Front, the management team used it for a few weeks to test it. When the team was instructed to switch within the next couple weeks, and BOOM thousands of emails that Front could not autoarchive. I had about 10 emails in Outlook during the switch. The front inbox had accumulated thousands over the course of the management test period. Front could only auto archive shared inboxes, not personal. I had to spend 20 minutes selecting 3000 emails to auto archive since it didn't sync correctly with Outlook. 4. Saving emails... you can't. You only have the option to send a link of the email which only works for those that also used front. 5. You cannot edit pasted tables in front, as far as formatting goes. No deletion of columns or making rows smaller. 6. No red flags or categorizing. Often I'd keep emails in Outlook and red flag them to remind myself to check on it before I leave. No flagging in Outlook. This is replaced by snoozing in Front to make it reappear later, but I do miss the flag option. 7. You archive something in someone else's inbox that they share with you... it archives in their inbox, too. 8. No options to make folders. You want to move emails to a folder to refer to later? You cannot. I could go on and on and ended up emailing a list of 18 problems after using Front for the first 3 months to management who sent to Front support. The responses were basically they hope to rollout that feature one day. Which obviously doesn't help now.

Tim
アメリカのCOO
運輸、トラック、鉄道, 51~200人規模の会社
使用期間: 2年以上
投稿経路

If you have multiple teams managing emails daily, Front is for you.

5.0 5 か月前

製品を使ってみた感想: Overall it was easy enough to set up and configure rules without much technical help. The difference from other systems we used to manage our email was instantly significant and improved efficiency and response times.

良いポイント:

The internal team chat enhances communication and collaboration. The clarity of who is responding or seeing quickly that someone has responded so you do not waste time on emails that someone has already sent or is working on sending.

改善してほしい点:

The integration with WhatsApp that we use to communicate with drivers is really more geared toward communicating with customers and is a bit quirky but we made it work.

認証済みレビュアー
認証済みLinkedInユーザー
情報技術、情報サービス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Front is the best Shared Inbox for collaborative customer support

5.0 4 年前

製品を使ってみた感想: Front truly is a dynamic tool for teams looking to improve their internal workflows for external-facing communications. There is some fantastic automation that is built into the platform that has helped streamline and build in consistency for external client-facing communication.

良いポイント:

My favorite functionality would be the collaborative chat tools amongst team members for email threads. Its an amazing tool.

改善してほしい点:

The thing I struggled the most to adapt to was the Tags functionality. It is not something we use daily but had a slight learning curve for me and my team.