Front

A must for businesses with delivery drivers!

製品を使ってみた感想： The experience is positive. It's easy to set up and use. We use it on a daily basis to allocate and track orders

良いポイント:

Being able to auto-import our orders and then allocate them to a delivery driver is really simple and easy within Front.

改善してほしい点:

I haven't seen any downsides to using Front at this time.

Front App easy to communicate without all the emails

良いポイント:

The ability to chat in realtime on an email thread. Invite non-emailed teammates to an email thread. have less emails Shared email Boxes

改善してほしい点:

Its a little tricky to set up but there is a lot of support to help you out.

Poor customer support. Phone support non existent.

製品を使ってみた感想： Frustrating and time-wasting. It breaks my workflow when I need to waste time finding emails.

良いポイント:

internal comment and sharing between teams

改善してほしい点:

Emails simply disappear from the inbox, from the archive box, from the sent box, the search function is useless, can't find the emails.Can not organize and archive emails in folders. everything is a huge pile of emails. if the search function does not work and gives you a result, you have to waste huge amounts of time scrolling through the huge pile of emails in the archived box. No undo function!!!!

Help your company see what's in "Front" of you

製品を使ってみた感想： Fantastic! I didn't use it before coming to Zonos, and we haven't used any other email platform to communicate with our clients since.

良いポイント:

Front makes it easy to organize, prioritize, and manage emails. Front makes internal collaboration seamless and efficient.

改善してほしい点:

Nothing really. I just don't like how they took away the Star feature

My experience with Front

製品を使ってみた感想： My overall experience with Front has been satisfactory, it has fulfilled all my expectations and has been crucial when it comes to keeping in contact with my coworkers.

良いポイント:

I like how Front has helped me improve my workflow, allowing me to effectively communicate with my team members is a vital aspect of my day-to-day.

改善してほしい点:

I have not encountered any issues when using Front, it is usually bug-free, and the customer service they provide is top-notch.

Great for email management

良いポイント:

I love that Front gives you a single dashboard for all your emails. And also creates a collaboration space for you and your colleagues.We dealt with a lot of customers. And sometimes, I just didn’t know how to respond to emails. Tagging my colleagues in the emails and asking them to check my drafts was a game changer.Really great for communication and collaboration.

改善してほしい点:

There’s quite a bit of a learning curve with Front. In the end, I was able to organize my inbox the way I like it, but it took a bit.

Great email software

製品を使ってみた感想： My overall experience has been positive. The software is very good and fulfills basically all our company's expectations.

良いポイント:

I like it a lot how we can keep our inbox organized. We also have the feature of tagging and asking for team members to check the email or send it to new inboxes within the same company. We can also snooze the email. We like the platform a lot!

改善してほしい点:

One thing that is bad in Front is that when you move a conversation to a different inbox, everyone who is not assigned to the 2nd inbox loses access to the conversation.

The best email software out there!

良いポイント:

I just can't imagine working without Front. I love the features of tagging, sharing, and assigning conversations. Also, it is extremely user-friendly and handy. Their analytics is also great!

改善してほしい点:

I really do not have anything against Front!

Front Review

良いポイント:

My company did a trial of Front because we were in the market for a ticketing/email tool. I found it to be very user friendly and intuitive. It had a lot of good features and felt very similar to use as Outlook, but with much better reporting features.

改善してほしい点:

There wasn't anything I disliked. Ultimately, the company didn't move forward with it. But I really liked it and was pushing to use it for my team.

My experience with Front

製品を使ってみた感想： My overall experience with Front has been more than I expected, the live comments, tagging features, and mail management has really grown in me.

良いポイント:

I like the most about Front the live chat feature it provides as comments in any email thread we have, it really allows our team members to have a adequate communication.

改善してほしい点:

I did not find points I do not like about Front.

I love Front

製品を使ってみた感想： I love Front and I never want to stop using it.

良いポイント:

I love being able to tag coworkers on emails instead of forwarding it to them.

改善してほしい点:

I wish threads were more customizable... merging certain ones together that wouldn't necessary give you the option to merge normally.

Shared Email Tracking without the need for tickets

製品を使ってみた感想： We had extremely too much email for an Outlook mailbox to handle, no SMS integration nor chat functionality. We solved all of that with Front. Now all of our communications are in one place for ease of use and management.

良いポイント:

Front allows multiple teams within my company to manage massive amounts of email in shared mailboxes, meet or exceed customer SLAs and seamlessly integrate our communications with our management systems. We also like that we get all of the same functionality of email ticket tracking, but without the need for communicating the standard ticket responses and ids to our customers. It allows for a more personal engagement with our clients.

改善してほしい点:

Our teams took sometime to get used to the new interface as it was difficult to pry Outlook out of their hands. However, once they got the hang of Front they loved the integration and tracking abilities that Outlook does not have.

front review

良いポイント:

Categories, archiving, tags, assigning, commenting that recipients can't see, shareable drafts

改善してほしい点:

i mostly liked everything, no much cons, for now it's all functioning great

Front is a lifesaver

良いポイント:

For several years, our administrative team used Front and it improved our internal workflow and customer communications significantly. Now our entire office is using Front and the combination of client and internal emails with internal comments and discussions is indispensable. We have never been so efficient, and I can't imagine work life without Front.

改善してほしい点:

When we have an issue, the support team is very responsive. Bugs are addressed quickly and our ideas for improvement are often implemented.

Email overflow management

製品を使ってみた感想： Positive experience overall.

良いポイント:

I loved the Inbox -> Channels system. We were able to organize the mess that several shared Exchange mailboxes brought us over time.We now have a bird eye view of everything. Assignments and comments made it easy to reroute conversations as needed.

改善してほしい点:

It lacks an Italian translation. Most of us don't know English, but the tool was valuable enough that we made the necessary steps to abilitate non-english collegues to use Front.

The Best Team Collaboration Tool!

製品を使ってみた感想： My team is able to be more efficient and we all can see past comments and such so it makes our team more cohesive. Many times the client doesn't even know which team member they're speaking to because we are so united...because of Front. We are able to create Asana tasks directly from our Front inbox which saves some time. I am able to stay more organized and keep the cleanest inbox that I've ever had in my entire 20+ years of work experience. I can't believe that I could even live without Front before. I don't see how I can ever go back to the old way of just sending e-mails and losing the collaboration function that Front provides. One problem that many people have is tagging an e-mail as backup for a task or the like. With the permalink feature, we're now able to attach an e-mail string to any Asana task so that the we can quickly refer back to the e-mail without screenshots and the like. It's so much easier now to keep all of our information together without an overload of e-mail messages.

良いポイント:

I love being able to comment to teammates and to create a client-specific e-mail for our clients to respond to in order for collaboration to be smoother and for communication to be shared. I like being able to share drafts with my team so that they can review and even send if needed. If my direct reports want an e-mail to come from me but want to be sure I say exactly what they want to be heard then they just type up the e-mail, share the draft and @mention me, I edit it, my signature automatically attaches and then I send the e-mail as if I had written it. It's actually quite brilliant instead of sending an e-mail to one person to review, you can share it and everyone can see the edits. I like how you can immediately see at the top the tags of whose folder you're in so that you don't have to search through the e-mail to realize where you may be or which client you're working with. I also like the feature that lets you know if one of your colleagues archive the message that you're currently looking at. It helps to know this so that you know whether or not you need to reply to the message or assume that they're still going to respond. I also love how we can snooze an e-mail until later so they don't junk up the inbox. I am usually terrible at just leaving my inbox full with unnecessary messages that I forget to get back to until it's too late. With Snooze, I now say goodbye for now and get it out of my mind completely and then am reminded of it at the appointed time.

改善してほしい点:

I haven't really found anything that I don't like yet. One thing that may improve but is not a big deal is that tagging folders at the top right does not always work but if I drag the message to that folder then it does work. It would be nice if you could add an Asana task from Front without adding it to a project. For example, if it's a private task that I don't want shared with anyone else then I should either be able to make it private or not add it to a shared project. I was going to say that I would love to make reactions to the comments placed in Front but it appears that that option was added 18 hours ago so someone else beat me to the punch. It might be nice to have the option to add a follower to an e-mail thread but make it so that they cannot see any previous comments to when they were added. This would just make it so that you can share current information going forward but not include any past information that you may not have wanted to get into their hands. I'm sure Hillary would have loved that feature. One thing that I would love to add is an @mention to say something like @all or @everyone that tags everyone that is assigned or a follower to a particular e-mail comment thread.

Great for collab, not so great for the budget

良いポイント:

We love using this for syncing with Pipedrive - the implementation was easy. The powerful autoresponders are helpful as well. On any given day, we can have a different auto responder, which is great because we're always in a dedicated project on Wednesdays and out of office on Fridays. It's also a bonus that send later is active right out of the box - so when I'm working on emails after my kids are in bed they show up to my clients as sent at 7am the next morning. Set up wasn't too bad since I had already used Support Bee previously. The mobile app is solid as well, though my Android phone tells me it takes a lot of battery power. I wish it was listed as a native email provider on Andoid phones - so right now if I click on a email link in my Pipedrive App, I can't have it open in Front. Front is better than Pipedrive for sending emails since I can drop screenshots inline in emails in Front - something we do on a daily basis. I recommended this to a client who initially liked the idea that it connected with Shopify, showing order information beside each email (see cons for rest of the story). It's normal email stuff works just fine as well - removing formatting, adding bullets, bold, etc all work as expected. As an admin, I like having the ability to make sure my team is keeping on top of shared emails. Additionally, when a teammate needs some help on a message, they can share it with me to help advise them.

改善してほしい点:

Buyer beware on the TOS regarding refunds. I set this up for a client and got them paid up as an annual client with several users. However, it wasn't a good fit for them. I was not pleased to find out Front does not offer pro-rated refunds, which is costing my client a lot of money and jeopardizing my relationship with them. Customer services was unsympathetic. For this reason I can't recommend Front anymore. If a user signs up with an annual plan, they will at some point be losing money, not saving it - unless they cancel on the anniversary of when they started. Just because it's in the TOS doesn't mean it's the right thing to do: Front is one of the companies that needs to learn this.

Front's Daily Usage

製品を使ってみた感想： Overall I'm satisfied with the product, it helps us a lot

良いポイント:

I can write comments and tag colleagues under specific mails

改善してほしい点:

In a conversation, when I click on a mail I will see the preview of the first mail I haven't read in that conversation. This may mislead if I am in a hurry

Front is the best customer service management & email integration tool I have ever used!

製品を使ってみた感想： I love Front! It breaks my heart that Convoy is terminating our contact soon. We have started to development our own (very basic) email platform but it is a long way away from the standard my team is now accustomed to, based on our positive experience using Front the last two years.

良いポイント:

I love Front's ability to display who on an email chain has read our last response (revolutionary!) & the ease at which my team can comment back and forth and converse with each other, all while hidden from our customers in the email thread. Email tagging, inbox splitting, & the infinite number of archiving and email redirection rules we can put in place keeps my team organized (& myself sane!)-- as a company that receives tens of thousands of emails a day, Front allows my operations team to truly battle the "Front lines" of customer communication.

改善してほしい点:

The biggest issue we deal with is Front's occasional latency. In an industry where fast is better than perfect, the last thing my team needs is Front to be lagging or down. We have a huge backlog of archived emails (Front also acts as customer documentation platform for us) so searching information can be super tedious if the platform doesn't load or crashes. My team works to urgently solve problems and every second counts, so we cannot risk even a minute of latency.

Front Review

製品を使ってみた感想： Overall I've had a nice experience with Front. Previously I used Zedesk to manage incoming emails with my team and the functionalities are very similar. Perhaps Front design is more appealing and seems more like a gmail/outlook email inbox.

良いポイント:

- Assigning emails to coworkers- Dividing work between colleagues- Delegating tasks- Organising work in a cross-functional team

改善してほしい点:

- As an admin user, tracking the performance of the team is not practical and we still need to do it outside the platform. It would be good to apply more filters and functionalities for the tracking part. For instance, I'm trying to understand the SLA of the team when replying to messages, but the data is inaccurate because it also calculates when there's a reply again to the message

Best app if you work as a team

製品を使ってみた感想： It's very good app

良いポイント:

I simply love this app, even though I don't like it at first, now I love it. You can assign the email to relevant team members. So no ball drops between two players.

改善してほしい点:

It's a little confusing to start but soon you will love it.

The absolute worst customer support I have ever experienced

製品を使ってみた感想： The only reason we haven't left already is that we've invested too much time building a system in Front.

良いポイント:

Pretty accessible to learn up front, but they are not communicative at all about the updates they release.

改善してほしい点:

Front pays very little attention to user experience, as evidenced by the fact that they did not give users the option to opt of their Front 2.0 release. Our company's workflow was based heavily on the layout of Front's original version, and they gave zero warning about the enormous changes that were coming with 2.0. Additionally, their customer support team is an absolute joke. They consistently refuse to look into reported issues with even minor effort, and will often straight up tell members of my team that they are wrong about reported bugs rather than offer assistance. When one of my team members gave a front representative a poor review with detailed feedback in response to how he handled a bug report, the front rep actually gave my colleague a 1 star review in reply. Not a great way to run a company at all, especially considering that we are paying customers.

Front has allowed our company to save about a 5 to 1 ROI in time savings

製品を使ってみた感想： Major time savings and better organization is the key benefit we get as well as being able to build our own custom plugins.

良いポイント:

Front allows teams to work in a more organized flow with incoming emails. One of the ways we have been able to utilize Front has been to group all emails for specific teams into Team inboxes and then team members can take emails out of the queue and work to bring the box to zero. This has saved us a lot of time from trying to organize emails in outlook. The main selling feature for us however was the ability to create a custom plugin in the panel on the right as well as pull data from the current conversation from the Front API that is well built. This allows us to customize our flow. Front also has several default integrations some more useful than others. They seem to be growing at a large pace so you can expect to see major enhancements with the product in the future.

改善してほしい点:

The price can be a little high per user and the Enterprise version doesn't seem to offer the kinds of benefits you would want to see for such a large price jump. There also seem to be some features on enterprise that feel like they should be one tier down like user roles and authorization.

Front App - Reading, Writing and Assigning emails in a team oriented way.

製品を使ってみた感想： I am extremely satisfied of this app. It's super easy to use and perfect when working in team. It's basically impossible to miss any email with this software and super nice the way it looks like when using it on a daily basis. Plus it takes all the rules and marks of your main inbox provider (gmail, outlook etc.). Highly recommended even for all its features and possibility to integrate it with the main useful app: Aircall, Google Cal etc.

良いポイント:

What I definitely like the most is the way you can assign emails to your team mates - especially when reviewing the same inbox. Generally with other provider is always difficult to organize your workflow and dividing email by forwarding them all. In this way, by using a super simple and well designed app, you can simple go through the object of the email, even read it if needed and then directly assign it to your colleagues. Moreover, you can even assign the email to more than one people - keeping everyone posted about important issue. Last but not least, you can use this app even to comment and share plus information about email or work to do with that email/costumer directly using the chat below the main inbox (this is something that can be shown just between team mates - avoiding the possibly of sending personal information to the direct costumer while forwarding the email to your colleagues).

改善してほしい点:

I think that the app version could be improved, especially in the way it shows notifications. Each time I open it - I can see the amount of my entire inbox and it always seems you still have work to do even if you are up to date with all your daily emails.

Front is the best tool we ever added to our team!

良いポイント:

Front is an amazingly powerful tool backed by a team of professionals who provide us with the ability to manage our email as a team. We work together to help our customers succeed and share an email account — with Front we're able to assign out emails, have thread-specific chats by mentioning team members and use the Sequences feature to send personalized messages to our customers. Using Front has increased our communication internally and has dramatically improved our efficiency when addressing customer requests. Sequences allow us to stay personal and deliver proactive outreach without sacrificing time.

改善してほしい点:

Front is a growing company which means they roll out updates from time-to-time — anytime there are bugs they are quick to address the concerns. The CSM team and technical support have been super helpful anytime we've run into issues.