--- description: Talkdeskを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Talkdeskとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [コールセンターシステム](/directory/30007/call-center/software) > [Talkdesk](/software/132852/talkdesk) # Talkdesk Canonical: https://www.capterra.jp/software/132852/talkdesk ページ：1 / 31\ 次へ: [次ページ](https://www.capterra.jp/software/132852/talkdesk?page=2) > Talkdeskは、高度な機能、包括的なレポート機能、シームレスな統合機能を備えた、直感的に使用できるクラウドベースのコンタクトセンター・ソフトウェアです。 > > 評価：733人のユーザーによる評価は**4.5/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Talkdeskの対象ユーザー ターゲット市場は、少なくとも5人のエージェントを有し、よりパーソナライズされたデータ主導型のカスタマーインタラクションを通じて、カスタマーエクスペリエンスの向上を目指している顧客中心の企業です。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.5/5** | 733 レビュー | | 使いやすさ | 4.7/5 | レビュー全体に基づく | | カスタマー・サポート | 4.6/5 | レビュー全体に基づく | | 価格の妥当性 | 4.5/5 | レビュー全体に基づく | | 機能 | 4.4/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Talkdesk - **ロケーション**: San Francisco, アメリカ - **設立**: 2011 ## ビジネスコンテキスト - **価格プラン**: $85.00 - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Linux（デスクトップ）, Windows（オンプレミス）, Linux（オンプレミス）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: イタリア語, スペイン語, ドイツ語, フランス語, ポルトガル語, ロシア語, 英語 - **利用可能な国**: アイルランド, アメリカ合衆国, イギリス, イタリア, インド, オランダ, オーストラリア, カナダ, スペイン, ドイツ, ニュージーランド, フランス, ブラジル, メキシコ ## 機能 - Alerts/Escalation - CRM - CTI (コンピューター電話統合) - Employee Coaching Tools - IVR - SIPトランキング - Third-Party Integrations - VoIP - アクティビティ・ダッシュボード - イベントによるアクション - インタラクション追跡 - エージェント・インタフェース - キャンペーン管理 - キュー管理 - コールスクリプト - コールセンター向け - コールセンター運営 - コールバックのスケジューリング - ダッシュボード - テキスト音声変換 - ナレッジベース管理 - パフォーマンス測定基準 - プロセス／ワークフロー自動化 - ボイスメール - マルチチャネル・コミュニケーション - リスト管理 - レコーディング - レポートと統計 - レポート／分析 - 予測ダイヤラー - 労働力市場予測 - 労務管理 - 品質マネジメント - 従業員スケジューリング - 自動ダイヤル - 自動ルーティング - 自動着信分配 - 複数スクリプト - 通話スクリーニング - 通話モニタリング - 通話ルーティング - 通話記録 - 通話転送 - 通話追跡 - 通話録音 - 連絡先管理 - 電話キー入力 - 音声カスタマイズ - 顧客体験の管理 - 顧客調査 ## 統合 (合計46件) - Acquire - Airkit - Avochato - BigCommerce - Brand Embassy - Contactually - CrankWheel - Dasceq - Freshdesk - Google Contacts - Groove - Help Scout - Highrise - Hoopla - Intercom ... さらに31件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [コールセンターシステム](https://www.capterra.jp/directory/30007/call-center/software) ## 関連カテゴリー - [コールセンターシステム](https://www.capterra.jp/directory/30007/call-center/software) - [テレフォニーソリューション](https://www.capterra.jp/directory/30084/telephony/software) - [自動音声応答システム](https://www.capterra.jp/directory/30231/ivr/software) - [通話録音システム](https://www.capterra.jp/directory/30533/call-recording/software) - [IP電話アプリ](https://www.capterra.jp/directory/30940/voip/software) ## 代替製品 1. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1777 reviews) 2. [Nextiva](https://www.capterra.jp/software/175788/nextiva) — 4.6/5 (916 reviews) 3. [Zendesk Suite](https://www.capterra.jp/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [Genesys Cloud CX](https://www.capterra.jp/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 5. [NiCE CXone](https://www.capterra.jp/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) ## レビュー ### "It's easy to get in touch with Talkdesk's helpful staff" — 5.0/5 > **Saskia** | *2023年9月11日* | 飲食店 | おすすめ評価：8.0/10 > > **良いポイント**: To function properly , Talkdesk needs access to a stable internet connection; when agents do, the app has shown to be dependable. It's easy to use and fits perfectly with Salesforce's current workflow thanks to the buttons. There have been a few hiccups with the integration, but they were all rather easy to fix. I give the registrar a perfect score of 10 since it is the most user-friendly and representative example of its sort that I have seen. The contact center's necessary tab for updates is nothing special, though. It's not well defined, the agents don't seem to care about the voicemail part, and it may be the best option. > > **改善点**: When an adviser receives an error response in a video conversation, the reason the number was ineffective may not be immediately apparent. Even while the number of tales has expanded, the capacity to produce stories by telephone is sluggish, clunky, and complicated. In order to view voicemails and missed calls, the identification needs an accessible tab. Although I understand that the minimalistic nature of a GPS display was intentional, having this information shown would be quite helpful. > > The marketing, sales , and financial industries all make use of the name "Talkdesk." In an effort to improve sales response time and activity transparency, it has been deployed extensively, with extremely varied results. The dialogue with a prospect may be timed and measured correctly, and CRM automation can begin immediately. Our marketing team now has much more time on their hands, and we have no plans to return to our previous, ineffective VOIP for business campaign. ----- ### "Why Talkdesk" — 5.0/5 > **Leslie** | *2025年3月25日* | 消費者サービス | おすすめ評価：8.0/10 > > **良いポイント**: all the different features you can add or take away. > > **改善点**: that it doesn't have a feature for noise cancellation. so that you can control the level of background noise that gets heard by the customer. > > Talkdesk for the most part is pretty handy and useful. like being about to filter out thing when looking for a specific call or timeframe. ----- ### "Talkdesk is very useful for Reports and Stats" — 4.0/5 > **認証済みレビュアー** | *2026年4月22日* | 不動産 | おすすめ評価：2.0/10 > > **良いポイント**: One thing I like about Talkdesk is the massive option of reports it is giving as it can be useful for generating statistics for the team. I also like how it is very easy to use as an admin. > > **改善点**: There are issues getting delayed from time to time when integraring with another software we use which is ServiceNow. This cause delays in processing requests we are receiving. > > Overall, Talkdesk is very useful and they have a quick customer service support who will assist when downtimes arise. ----- ### "Worst experience we had" — 1.0/5 > **認証済みレビュアー** | *2015年11月6日* | インターネット > > **良いポイント**: Nice app, nice design, easy to use, good quality of sound. > > **改善点**: Support and Billing needs to much time to reply. The billing system is not transparent at all. You cannot see the cost of each call in your dashboard. You never know when you will be overcharged. Nobody cares about you after you have signed the contract. They are interested only in your money. > > I was really happy that i found a cloud sollution for our company with lots of integrations. The contract was made in just couple of days and we started to use the solution from day 1. The sale agent was really great. Now, the problems started when we opened the first ticket to support which was handled in 3 or 4 days (for a call-center sollution this is extremely high). There are tickets which was never handled. Later on if you wanted a ticket to be resolved you needed to go on their facebook page and write the ticket number along with a small complain. Take a look on their facebook page, and you will see lots of complaints there along with tickets number. After couple of months we have seen a really high raise in our cost and we knew that something is not normal. After a small investigation we discovered that we have been overcharged with over 3000$ in 4-5 months. After an intern audit which was done in over 6 weeks by Talkdesk, we have recieved the money back to our talkdesk account. The fun part is that we cannot use the money which was taken illegaly for paying the monthly services, they need additional money. This is totally unacceptable\! Anyway, it was a lot of friction between us. We even try to contact the CEO of TalkdDesk on Linkedin which by the way didnt't even reply to our problem. Talkdesk was the worst experience in 8 years since i have started the company. Think twice before you will use their services. ----- ### "Review from daily user" — 4.0/5 > **Olga** | *2026年1月9日* | 病院、ヘルスケア | おすすめ評価：7.0/10 > > **良いポイント**: I like that it works most of the time and integrates well with Salesforce. It's fairly straightforward and efficient. > > **改善点**: It lacks some features that would be helpful for multiple leads dialing, namely no predictive dialer, which would increase efficiency. > > It works most of the time, however, it glitches often enough and doesn't dial certain leads, which otherwise are dialable in other systems or even in Talkdesk at a different time. ----- ページ：1 / 31\ 次へ: [次ページ](https://www.capterra.jp/software/132852/talkdesk?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/132852/talkdesk) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## 構造化データ