Lodgify

Lodgify - because life's too short

製品を使ってみた感想： Great experience. Very quick and helpful support.

良いポイント:

Very easy to setup and get started. Compared to hosting your own website and administering the software. Lodgify is a great time and effort saver. I really don't know how I managed before!

改善してほしい点:

Reports are very limited. The price for the premium version is too high

So far a good start

製品を使ってみた感想： So far so good. Any change is a big effort.
I do hope the too is further developing staying at the edge of technolog

良いポイント:

- Pipeline - very complete - good price-value ratio - customer service normally quite reactive

改善してほしい点:

- on boarding was so-so - limited integration to other channels and other tools (e.g. Nuki)

Customer Service

製品を使ってみた感想： We have been with Lodgify since the summer of 2023. Their first-tier customer service reps on the phone are great, they get 5 stars. They solve most issues/questions. However, if they cannot solve the issue and it is sent to their "tech team" (located is some other place, far, far away) service drops to a zero. We have been waiting over 5 weeks on one open ticket (messages to guests were not being sent) and over a week on another (VRBO attachments were no longer being sent). We are in the process of looking at other providers, likely to switch to Hostaway. It's too bad because in many ways they are great, but in the guest services business we can't afford to have them cost us thousands in lost bookings due to poor service.

良いポイント:

When it works. Theis ability to solve basic issues is good.

改善してほしい点:

We have been with Lodgify since the summer of 2023. Their first-tier customer service reps on the phone are great, they get 5 stars. They solve most issues/questions. However, if they cannot solve the issue and it is sent to their "tech team" (located is some other place, far, far away) service drops to a zero. We have been waiting over 5 weeks on one open ticket (messages to guests were not being sent) and over a week on another (VRBO attachments were no longer being sent). We are in the process of looking at other providers, likely to switch to Hostaway. It's too bad because in many ways they are great, but in the guest services business we can't afford to have them cost us thousands in lost bookings due to poor service.

Highly recommend Lodgify

製品を使ってみた感想： They are very professional and give help when needed. They continually improve the capabilities of the system and add new features and integrations with other apps. Somebody always answers an email and sticks with it until the issue is resolved.

良いポイント:

It was fairly simple to get my website up and running. I am not tech savvy but format is very user friendly.

改善してほしい点:

The fact that they are not headquartered in USA some times slows response time a bit...hasn't been a problem though.

Looks like I made the right choice choosing this channel manager

製品を使ってみた感想： Very positve experience so far thanks to the extensive onboarding sessions. This really made the difference in getting me quickly setup and running.

良いポイント:

Really nice platform that can synchronize all the data from the top vacation rental sites. The onboarding is quite involved but luckily they provide you with an expert that sets all the backend rules and default settings for you while showing you around. I spent a very productive 2 hours online with this agent and came out feeling very confident. I had spent some time playing around with a demo account before deciding to jump in, and that did not give me an overview of all the depth and flexibility that Lodgify offers. I'm really glad that I went with them.

改善してほしい点:

The single calendar view can use some optimizations (the multi calendar view is perfect). But they already told me they were looking into this and that there will be an update soon. In general it seems like they are constantly developing the platform further and so there are constant improvements.

Lodgify is terrible

製品を使ってみた感想： It has been frustrating from the start but now that we have 4 rentals and are invested in it, it is difficult to switch to another one but I would do it in a heartbeat. Do not waste your time with Lodgify!!!

良いポイント:

In theory I love the features they have but too bad they all do not function properly and have caused us to lose money on resos because of Lodgify's continued errors

改善してほしい点:

Everything. Their customer support is terrible. all of their features are really buggy.

Easy to use intuitive user experience

製品を使ってみた感想： Oboarding was great, [sensitive content hidden] was very helpful and having a call with her was very important as it helped me understand things much better

良いポイント:

Ability to easily create my own direct website with a reservation and payment system

改善してほしい点:

This may not be specific to Lodgify but to the channels themselves and what they allow for integrations, but having to figure out if promotions or payments sync with Lodgify and Airbnb and Booking or VRBO is a challenge for me.

Business Manager

製品を使ってみた感想： So far so good. Again I don’t like this question. It is too early to say

良いポイント:

So far the support has been good. I hope it stay that way.

改善してほしい点:

It’s expensive. It is too early to say. I don’t like this question. Let talk in 6 months and then we have enough data and user experience to answer

Lodgfy its a bad bussiness

良いポイント:

Have a nice telefone support, but they can't do nothing, everything go to Connection Team, and they answer development team will do something in the future

改善してほしい点:

Everything, very stupid system, to see the price, you need go to the Chanel, ex Airbnb, enter like a guest, look for your property, and look for diferents date to see what lodgfy are doing with your prices and promotions I Have 6 property and 4 channels, how a will know what are happen? Lodgfy dont charge for guest after 2 people, i lose a lot of money with this

Poor customer support and a lot of bugs

良いポイント:

Channel manager, pricing.

改善してほしい点:

Onboarding is a waste of time. Synchronization problems. No Ukrainian language but Russian. You cannot see a clients photos when they send it to you and more

Quick & Thorough Customer Service

製品を使ってみた感想： Excellent product, and customer service. Easy to navigate site.

良いポイント:

Great value & service. Great options for website setup.

改善してほしい点:

Would prefer other more cost effective payment options for client payments. 6 1/2 % is higher than other booking platforms.

Love Lodgify

製品を使ってみた感想： Great! Easy to onboard and the best customer service!!

良いポイント:

Easy to use and great customer service! And so easy to integrate all sites!

改善してほしい点:

I prefer monthly calendar view, not weekly view

Above my expectations

良いポイント:

- The onboarding process. I needed to have two sessions with [sensitive content hidden] in order to setup my website, connected external platforms like Airbnb and Booking.com, understand and setup the payments and nightly prices. [sensitive content hidden] is a fantastic onboarding specialist and helped me a lot to setup everything I needed without rushing things up because our meetings were usually running overtime. - The option to have my own website, connect my own domain and the freedom to add pretty much everything that I need to add there. - Sync between my website and the external platforms (Airbnb, Booking.com, etc) - Comms, I really like the auto-replies and the emails go out to my customers. - Season rates is a good concept. - Lodgify Roadmap: brilliant idea! Listen to your customers and get driven by them shows the character of a company with future! - Accepting reviews is another nice feature in place. - I like the blog that includes article to help you regarding setup your account, website, etc, it also helps you understanding how you can promote your website (webinars) and finally to show you success stories and some brilliant examples of rentals. - Support is also really good, helpful, descriptive and quick.

改善してほしい点:

- The fact that I have to calculate the weekly or monthly offer that I need to add in a flat amount because it does not accept percentage. For instance, €10 per night, €70 per week, desired weekly offer (10%), I need to add €63. I would prefer to be able to add the percentage (10%) - I would prefer to have the option to update the prices in the other platforms (Airbnb, Booking.com, etc) and get updated back to my website and vice versa. - It would be nice if Lodgify was proving services for promoting and advertising your website.

unfair behavior

製品を使ってみた感想： I purchased the professional package because it was advertised that no commissions were paid on bookings, but then I realized that 4% commissions were applied on transactions via stripe payments. You don't read it in the terms and conditions but on the pricing page you see this commission which is called by a different name, just by hovering over the payment processing item. This is truly incorrect commercial behavior. I asked for a refund of these fees and was denied, replying that their fees are "transparent".
Furthermore, I activated Lodgify the first year at an affordable price, but on the first renewal the increase was exorbitant.
I would add that Google Vacation rentals would also be included in the professional package, but in reality this service does not work.
Ultimately the price plus the fees on each credit card transaction do not justify the usefulness for someone who has only one property like me.
But the worst thing is that the company does not demonstrate honesty in advertising zero booking commissions and then applying them using another name and without this other commission being able to be read on the prices page if not by passing over another item with the mouse.

良いポイント:

building your own website is the only reason lodgify would be useful

改善してほしい点:

every channel has different way to manage rates. Preview rates doesn't shows the final rate you will get, because they don't consider the adjustment field you can use for every different channel. The app and the website on the cellphone has many glitches is almost impossible to use to modify when you need it because you are away from home.

Control Vacation Rentals Across Multiple Channels with Lodgify

製品を使ってみた感想： On-boarding was made easy by their great customer service people. The software is intuitive and easy to use.

良いポイント:

Lodgify allowed us to set up our own website where guests can book our vacation rental easily. It also allowed us to expand the channels that we are listed on and gave us a central location where we can manage pricing and communicate with guests from all those channels.

改善してほしい点:

Our only negative is that Lodgify does not integrate with (RMS) the reservation system that our rental management company uses.

Lodgify is not what it seems

製品を使ってみた感想： Worst experience ever!!! And I am not getting my money back. I just wanted to rent my dads home so I can afford the mortgage and keep it in the family. I didn’t meet to make a profit. Just wanted to break even and this has been a difficult experience on top of worrying about loosing the house. Now I am loading almost $500 to a company that is crap and is making enough money to refund me but won’t. Thanks for nothing.

良いポイント:

Nothing. Nothing worked. It took forever to set up and I am sure I lost renters due to the syncing errors and conflicting policies.

改善してほしい点:

Nothing syncs correctly and when it did it took one month. The policies don’t sync correctly so it shows different policies in different places. When I call customer support it takes them 10 min to answer a simple direct question. They are also not open on the weekends for customer support when most of the business for a vacation rental happens over long weekends. The send you a ridiculous number of emails asking if you need help which are clearly automated. But when you ask for help it is a nightmare to get straight answers. Not to mention it is almost $500 for their best plan which looked great. But now I realize how horrible it is. If I cancel my plan I won’t get a refund for the 10 months that I will not use it. I would suggest not giving them any money because you won’t get it back.

A Hands On approach

製品を使ってみた感想： So far, we are happy with the performance of the program. The people are patient and happy to help with issues that need to be solved. They are quick to answer and knowledgable.

良いポイント:

I wanted to see more of what was happening with my rentals. My previous channel manager did a good job too, but was unable to set the price structure I wanted. Lodgify gives us a lot of options.

改善してほしい点:

Because Lodgify gives so many options, decisions need to be made that can sometimes be difficult. Also, after looking over our initial setup, there were a few things that I missed and didn't realize it by our onboard help also. It was fixed, but there are a lot of details that need care.

Wish they would help when you call.in instead of give answers that do not work

製品を使ってみた感想： Great if you have a few properties that all function the same. Poor if there are any variances.

良いポイント:

One place to look. Worked well until we added additional properties and could not get them to fix it or get a call back from someone that could help.

改善してほしい点:

Handling of issues and problems. Not being able to speak woth someone that could resolve issues as well.

Excellent Product and Easy set up

製品を使ってみた感想： Really positive. Great product and support throughout all process

良いポイント:

Really easy to set up. Excellent support through trial call with [sensitive content hidden]. Does everything I need it to.

改善してほしい点:

Took a few days for VRBO to sync so still didnt trust the linked calendars at the start but all good after initial set up. The derived rates and mark up % are a bit confusing to use.

Easy set up with multiple onboarding calls to ensure everything is set up correctly

製品を使ってみた感想： Easy to use and self explanatory once you get used to it. The support team responds quickly, Our onboarding specialist, [sensitive content hidden] explained everything very clearly with screen sharing and made sure that we got everything correctly to link our rental platform to the Lodgify account. Ever since we started using our booking account, our sells have gone up and we have received positive customer reviews for the past year.

良いポイント:

This is an easy to use website that has helped multiply our bookings. We receive payments instantly from the very first day and it integrates numerous payments including paypal and stripe and in all currencies.

改善してほしい点:

Lodgify has been of great help tou our company and there is nothing to dislike about it. Kudos to the administrators!

Best value for the Money.

製品を使ってみた感想： So far, Excellent. Looking forward to getting into it.

良いポイント:

Makes it super easy to manage multiple properties

改善してほしい点:

As with any, steep learning curve but their customer support was excellent at helping us set it up.

confused at first but onboarding team help to set it right

製品を使ってみた感想： confused at first but onboarding team help to set it right. i recommend you dont set up yourself, get help from onboarding team and understand the platform first to avoid double book, or mistake that people can book for unwanted price

良いポイント:

when you actually understand the platform, its quite easy to use. onboarding team is helpful

改善してほしい点:

platform was confusing at first, my intergration was not smooth

So far so good!

製品を使ってみた感想： Great experience so far

良いポイント:

I’ve recently signed up my B&B with Lodgify to help create a website and for the channel management. Still in the process of finalising the end product, although everything has been seem less so far. Very happy!

改善してほしい点:

Nothing so far, still in the setting up process

Fantastic Product!

製品を使ってみた感想： So far, everything has been great. And the customer service reps are the best. They are friendly, helpful, knowledgeable, quick to respond, easy to understand, and efficient in their assistance. I wish ALL customer service agents were the same!

良いポイント:

We haven't opened to the public yet, but setting up Lodgify has been a breeze and all the features are amazing! I am sure we will be even more pleased once we're able to integrate channel management as well.

改善してほしい点:

The only thing is switching from the general features to the rental specific features. I know why they are separate, it would just be nice to be able to access all features from "each" rental.

Onboarding

製品を使ってみた感想： Good so far. Have not had any bookings yet but look forward to receiving some.

良いポイント:

Took a bit to figure out. On boarding call was paramount. Once I had that I was good to go.

改善してほしい点:

Some features were not easy to find initially