キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年
Lodgifyとは?
Lodgifyは、バケーション・レンタル・ビジネスのオールインワン・ソリューションです。美しいWebサイトの構築、クレジットカードでのオンライン予約の受け付け、1か所での予約の管理に必要なツールを提供します。Channel Managerでは、Airbnb、Booking.com、Vrbo/Homeaway、Expediaなどとの施設データと同期することが可能です。
このソフトウェアは、チャネル・マネージャー、PMS、Webサイト・ビルダー、支払い処理、および予約システムなどの機能を提供します。
Lodgifyの対象ユーザー
このプラットフォームは、世界中のバケーション・レンタル所有者および不動産管理者向けに設計されています。1件でも100件以上でも、物件を管理できます。
Lodgifyをご存知でしょうか?
別の人気製品との比較
Lodgify
Lodgifyの評判・レビュー
Lodgify - perfect tool to go through the crisis
Lodgify - because life's too short
製品を使ってみた感想: Great experience. Very quick and helpful support.
良いポイント:
Very easy to setup and get started. Compared to hosting your own website and administering the software. Lodgify is a great time and effort saver. I really don't know how I managed before!
改善してほしい点:
Reports are very limited. The price for the premium version is too high
Lodgifyからの返信
3 年前
Hi Steve, thank you for the kind words about our software and our team. We're glad to hear you've had a great overall experience not only building your website, but with organizing your bookings, too. All the best, The Lodgify Team
So far a good start
製品を使ってみた感想:
So far so good. Any change is a big effort.
I do hope the too is further developing staying at the edge of technolog
良いポイント:
- Pipeline - very complete - good price-value ratio - customer service normally quite reactive
改善してほしい点:
- on boarding was so-so - limited integration to other channels and other tools (e.g. Nuki)
Lodgifyからの返信
7 か月前
Hi Marc, Thank you for taking the time to share your experience with Lodgify! We're pleased to hear that you find our offering comprehensive and that you see good value in our pricing. Additionally, we appreciate your positive feedback about our customer service. We understand your concerns about the limited integration with other channels and tools. Rest assured, we're continuously working on enhancing our platform and expanding our integrations to provide a seamless experience for our users. We're glad to have you on board, and we're committed to staying at the forefront of technology to meet your evolving needs. If you have any further feedback or suggestions, please feel free to reach out to us. Best regards, The Lodgify team
Customer Service
製品を使ってみた感想: We have been with Lodgify since the summer of 2023. Their first-tier customer service reps on the phone are great, they get 5 stars. They solve most issues/questions. However, if they cannot solve the issue and it is sent to their "tech team" (located is some other place, far, far away) service drops to a zero. We have been waiting over 5 weeks on one open ticket (messages to guests were not being sent) and over a week on another (VRBO attachments were no longer being sent). We are in the process of looking at other providers, likely to switch to Hostaway. It's too bad because in many ways they are great, but in the guest services business we can't afford to have them cost us thousands in lost bookings due to poor service.
良いポイント:
When it works. Theis ability to solve basic issues is good.
改善してほしい点:
We have been with Lodgify since the summer of 2023. Their first-tier customer service reps on the phone are great, they get 5 stars. They solve most issues/questions. However, if they cannot solve the issue and it is sent to their "tech team" (located is some other place, far, far away) service drops to a zero. We have been waiting over 5 weeks on one open ticket (messages to guests were not being sent) and over a week on another (VRBO attachments were no longer being sent). We are in the process of looking at other providers, likely to switch to Hostaway. It's too bad because in many ways they are great, but in the guest services business we can't afford to have them cost us thousands in lost bookings due to poor service.
Lodgifyからの返信
10 か月前
Hi Jerry, We apologize for any confusion or inconvenience caused by the delay in resolving your inquiries. If there are any issues or concerns you'd like us to address, please don't hesitate to reach out to us directly. Best regards, The Lodgify Team
Highly recommend Lodgify
製品を使ってみた感想: They are very professional and give help when needed. They continually improve the capabilities of the system and add new features and integrations with other apps. Somebody always answers an email and sticks with it until the issue is resolved.
良いポイント:
It was fairly simple to get my website up and running. I am not tech savvy but format is very user friendly.
改善してほしい点:
The fact that they are not headquartered in USA some times slows response time a bit...hasn't been a problem though.
Lodgifyからの返信
2 か月前
Hi Nancy! Thank you for your positive review and recommendation! We’re so glad to hear that you found the platform user-friendly, even without a tech background. It’s great to know that our team has been responsive and professional in providing the support you need. We’re always working to improve our system and add new features to make your experience even better. If you ever need further assistance, we’re here to help! Best wishes, The Lodgify Team
Looks like I made the right choice choosing this channel manager
製品を使ってみた感想: Very positve experience so far thanks to the extensive onboarding sessions. This really made the difference in getting me quickly setup and running.
良いポイント:
Really nice platform that can synchronize all the data from the top vacation rental sites. The onboarding is quite involved but luckily they provide you with an expert that sets all the backend rules and default settings for you while showing you around. I spent a very productive 2 hours online with this agent and came out feeling very confident. I had spent some time playing around with a demo account before deciding to jump in, and that did not give me an overview of all the depth and flexibility that Lodgify offers. I'm really glad that I went with them.
改善してほしい点:
The single calendar view can use some optimizations (the multi calendar view is perfect). But they already told me they were looking into this and that there will be an update soon. In general it seems like they are constantly developing the platform further and so there are constant improvements.
Lodgifyからの返信
10 か月前
Hi Christian! Thank you for sharing your experience with us! Your feedback on the calendar view is duly noted. If you have any further suggestions or feedback, please don't hesitate to let us know. We're here to support you every step of the way. Best wishes, The Lodgify Team
Lodgify is terrible
製品を使ってみた感想: It has been frustrating from the start but now that we have 4 rentals and are invested in it, it is difficult to switch to another one but I would do it in a heartbeat. Do not waste your time with Lodgify!!!
良いポイント:
In theory I love the features they have but too bad they all do not function properly and have caused us to lose money on resos because of Lodgify's continued errors
改善してほしい点:
Everything. Their customer support is terrible. all of their features are really buggy.
Lodgifyからの返信
9 か月前
Hi Jess, We're sorry to hear about your disappointing experience with Lodgify. Your feedback is crucial to us, and we genuinely apologize for any inconvenience caused by the platform's functionality issues and our customer support. We understand the frustration caused by errors, especially when they impact your business and bookings. Ensuring a smooth experience for our users is our top priority, and we're committed to addressing any issues you've encountered. If there's anything specific you'd like us to address or if you're considering exploring other options, please reach out to us directly. We're here to listen and assist you in any way we can. We value your business and are dedicated to regaining your trust. Thank you for sharing your concerns, and we hope to have the opportunity to improve your experience with Lodgify. Best wishes, The Lodgify Team
Easy to use intuitive user experience
製品を使ってみた感想: Oboarding was great, [sensitive content hidden] was very helpful and having a call with her was very important as it helped me understand things much better
良いポイント:
Ability to easily create my own direct website with a reservation and payment system
改善してほしい点:
This may not be specific to Lodgify but to the channels themselves and what they allow for integrations, but having to figure out if promotions or payments sync with Lodgify and Airbnb and Booking or VRBO is a challenge for me.
Lodgifyからの返信
10 か月前
Hi Sophie, Thank you for choosing Lodgify! We really appreciate your positive review. We're thrilled that your onboarding experience was helpful. Our team is dedicated to providing excellent support, and we're here to assist you every step of the way. We're excited to have you as part of our community. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, The Lodgify Team
Business Manager
製品を使ってみた感想: So far so good. Again I don’t like this question. It is too early to say
良いポイント:
So far the support has been good. I hope it stay that way.
改善してほしい点:
It’s expensive. It is too early to say. I don’t like this question. Let talk in 6 months and then we have enough data and user experience to answer
Lodgifyからの返信
6 か月前
Hi Joe, Thank you for your feedback and for choosing Lodgify! We're glad to hear that the support has been good so far, and we aim to maintain that level of service for you. We're committed to supporting you over the next few months and beyond, ensuring you have the best experience possible. If you have any questions or need assistance as you continue to use Lodgify, please don't hesitate to reach out. We're here to help. Best regards, The Lodgify team
Lodgfy its a bad bussiness
良いポイント:
Have a nice telefone support, but they can't do nothing, everything go to Connection Team, and they answer development team will do something in the future
改善してほしい点:
Everything, very stupid system, to see the price, you need go to the Chanel, ex Airbnb, enter like a guest, look for your property, and look for diferents date to see what lodgfy are doing with your prices and promotions I Have 6 property and 4 channels, how a will know what are happen? Lodgfy dont charge for guest after 2 people, i lose a lot of money with this
Lodgifyからの返信
7 か月前
Hi Gabriel, Thank you for sharing your feedback about your experience with Lodgify. We're sorry to hear that you've encountered difficulties and frustrations with our platform. Your feedback regarding the issues you mention is valuable, and we'll make sure to take it into account as we continue to improve our platform. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to help. Best regards, The Lodgify Team
Poor customer support and a lot of bugs
良いポイント:
Channel manager, pricing.
改善してほしい点:
Onboarding is a waste of time. Synchronization problems. No Ukrainian language but Russian. You cannot see a clients photos when they send it to you and more
Lodgifyからの返信
11 か月前
Hi Vitalii, We're genuinely sorry to hear about the challenges you've encountered. Your feedback is incredibly important, and we're committed to improving your experience. We'll work diligently to address the issues you've raised, especially with onboarding and language support. If you need immediate assistance or have further insights, please connect with us directly so we can assist you promptly. Best wishes, The Lodgify Team
Quick & Thorough Customer Service
製品を使ってみた感想: Excellent product, and customer service. Easy to navigate site.
良いポイント:
Great value & service. Great options for website setup.
改善してほしい点:
Would prefer other more cost effective payment options for client payments. 6 1/2 % is higher than other booking platforms.
Lodgifyからの返信
11 か月前
Hi Rick, Thank you for sharing your experience with Lodgify! We're delighted to hear that you appreciate our quick and thorough customer service, as well as the value and options for website setup. Your feedback about payment options is noted, and we're continually evaluating ways to enhance our offerings. If you have specific suggestions or preferences, feel free to let us know. We're glad to have you on board, and if you ever need assistance or have further insights to share, don't hesitate to reach out. Best wishes, The Lodgify Team
Love Lodgify
製品を使ってみた感想: Great! Easy to onboard and the best customer service!!
良いポイント:
Easy to use and great customer service! And so easy to integrate all sites!
改善してほしい点:
I prefer monthly calendar view, not weekly view
Lodgifyからの返信
9 か月前
Hi Andrea, We're thrilled to hear that you love using Lodgify! Making your experience easy and seamless is our top priority. We appreciate your positive feedback! Thank you for choosing Lodgify, and we're glad we could provide you with a smooth transition from Wix. If you have any further suggestions or questions, please don't hesitate to let us know. Best wishes, The Lodgify Team
Above my expectations
良いポイント:
- The onboarding process. I needed to have two sessions with [sensitive content hidden] in order to setup my website, connected external platforms like Airbnb and Booking.com, understand and setup the payments and nightly prices. [sensitive content hidden] is a fantastic onboarding specialist and helped me a lot to setup everything I needed without rushing things up because our meetings were usually running overtime. - The option to have my own website, connect my own domain and the freedom to add pretty much everything that I need to add there. - Sync between my website and the external platforms (Airbnb, Booking.com, etc) - Comms, I really like the auto-replies and the emails go out to my customers. - Season rates is a good concept. - Lodgify Roadmap: brilliant idea! Listen to your customers and get driven by them shows the character of a company with future! - Accepting reviews is another nice feature in place. - I like the blog that includes article to help you regarding setup your account, website, etc, it also helps you understanding how you can promote your website (webinars) and finally to show you success stories and some brilliant examples of rentals. - Support is also really good, helpful, descriptive and quick.
改善してほしい点:
- The fact that I have to calculate the weekly or monthly offer that I need to add in a flat amount because it does not accept percentage. For instance, €10 per night, €70 per week, desired weekly offer (10%), I need to add €63. I would prefer to be able to add the percentage (10%) - I would prefer to have the option to update the prices in the other platforms (Airbnb, Booking.com, etc) and get updated back to my website and vice versa. - It would be nice if Lodgify was proving services for promoting and advertising your website.
Lodgifyからの返信
9 か月前
Hi Nikolaos, Thank you for taking the time to share your detailed feedback with us! We appreciate your suggestions for improvements, and we'll definitely take them into consideration as we continue to enhance Lodgify. It's fantastic to know that our roadmap, blog, and support resources have been valuable to you. We're committed to providing a seamless experience for our users and are thrilled that you're finding value in these features. If you ever need further assistance or have additional feedback to share, please don't hesitate to reach out to us. We're here to help! Best wishes, The Lodgify Team
unfair behavior
製品を使ってみた感想:
I purchased the professional package because it was advertised that no commissions were paid on bookings, but then I realized that 4% commissions were applied on transactions via stripe payments. You don't read it in the terms and conditions but on the pricing page you see this commission which is called by a different name, just by hovering over the payment processing item. This is truly incorrect commercial behavior. I asked for a refund of these fees and was denied, replying that their fees are "transparent".
Furthermore, I activated Lodgify the first year at an affordable price, but on the first renewal the increase was exorbitant.
I would add that Google Vacation rentals would also be included in the professional package, but in reality this service does not work.
Ultimately the price plus the fees on each credit card transaction do not justify the usefulness for someone who has only one property like me.
But the worst thing is that the company does not demonstrate honesty in advertising zero booking commissions and then applying them using another name and without this other commission being able to be read on the prices page if not by passing over another item with the mouse.
良いポイント:
building your own website is the only reason lodgify would be useful
改善してほしい点:
every channel has different way to manage rates. Preview rates doesn't shows the final rate you will get, because they don't consider the adjustment field you can use for every different channel. The app and the website on the cellphone has many glitches is almost impossible to use to modify when you need it because you are away from home.
Lodgifyからの返信
10 か月前
Hi Riccardo, Thank you for sharing your feedback with us. We appreciate your detailed insights into your experience, and we take your concerns seriously. We will review the points you've raised to ensure that our services meet your expectations. If there's anything specific you'd like to discuss or if you have additional questions, please feel free to reach out to our support team. We're here to assist you. Best wishes, The Lodgify Team
Control Vacation Rentals Across Multiple Channels with Lodgify
製品を使ってみた感想: On-boarding was made easy by their great customer service people. The software is intuitive and easy to use.
良いポイント:
Lodgify allowed us to set up our own website where guests can book our vacation rental easily. It also allowed us to expand the channels that we are listed on and gave us a central location where we can manage pricing and communicate with guests from all those channels.
改善してほしい点:
Our only negative is that Lodgify does not integrate with (RMS) the reservation system that our rental management company uses.
Lodgifyからの返信
11 か月前
Hi Phyllis, Thank you for sharing your experience. We're thrilled to hear that our platform helped expand your reach and simplify guest communication and pricing management. We understand the importance of integrations and the need for compatibility with various reservation systems. While we currently don't integrate with RMS, we're continuously evaluating opportunities to enhance our offerings. We're grateful for your positive feedback regarding onboarding and ease of use. Should you have further suggestions or questions, our team is always here to assist you. Best wishes, The Lodgify Team
Lodgify is not what it seems
製品を使ってみた感想: Worst experience ever!!! And I am not getting my money back. I just wanted to rent my dads home so I can afford the mortgage and keep it in the family. I didn’t meet to make a profit. Just wanted to break even and this has been a difficult experience on top of worrying about loosing the house. Now I am loading almost $500 to a company that is crap and is making enough money to refund me but won’t. Thanks for nothing.
良いポイント:
Nothing. Nothing worked. It took forever to set up and I am sure I lost renters due to the syncing errors and conflicting policies.
改善してほしい点:
Nothing syncs correctly and when it did it took one month. The policies don’t sync correctly so it shows different policies in different places. When I call customer support it takes them 10 min to answer a simple direct question. They are also not open on the weekends for customer support when most of the business for a vacation rental happens over long weekends. The send you a ridiculous number of emails asking if you need help which are clearly automated. But when you ask for help it is a nightmare to get straight answers. Not to mention it is almost $500 for their best plan which looked great. But now I realize how horrible it is. If I cancel my plan I won’t get a refund for the 10 months that I will not use it. I would suggest not giving them any money because you won’t get it back.
Lodgifyからの返信
昨年
Hi Cheryl, We appreciate your feedback and want to address your concerns and clarify some points regarding your experience. We understand that you faced syncing issues and confusion about cancellation policies on different OTAs. The behavior of these policies can vary depending on the platform. For Airbnb, the cancellation policies need to be managed directly on their platform, while for VRBO, the policies are set up in Lodgify following their specific rules. We're actively working to provide clearer guidance on managing these policies. Your feedback about customer support response times and availability over the weekends is noted, and we are working to improve our service. Regarding pricing, we value your feedback and are committed to delivering a service that meets your expectations. Thank you for sharing your insights with us, and we sincerely apologize for any inconvenience caused. Best regards, The Lodgify Team
A Hands On approach
製品を使ってみた感想: So far, we are happy with the performance of the program. The people are patient and happy to help with issues that need to be solved. They are quick to answer and knowledgable.
良いポイント:
I wanted to see more of what was happening with my rentals. My previous channel manager did a good job too, but was unable to set the price structure I wanted. Lodgify gives us a lot of options.
改善してほしい点:
Because Lodgify gives so many options, decisions need to be made that can sometimes be difficult. Also, after looking over our initial setup, there were a few things that I missed and didn't realize it by our onboard help also. It was fixed, but there are a lot of details that need care.
Lodgifyからの返信
10 か月前
Hi Jolyne, Thank you for sharing your experience with Lodgify. We're glad to hear that you appreciate the flexibility and options our platform offers for managing your rentals. We apologize for any initial setup oversights, but we're pleased that our onboarding team was able to assist and resolve the issues promptly. Your feedback is valuable to us as we continuously strive to improve our platform and ensure a smooth experience for our users. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, The Lodgify Team
Wish they would help when you call.in instead of give answers that do not work
製品を使ってみた感想: Great if you have a few properties that all function the same. Poor if there are any variances.
良いポイント:
One place to look. Worked well until we added additional properties and could not get them to fix it or get a call back from someone that could help.
改善してほしい点:
Handling of issues and problems. Not being able to speak woth someone that could resolve issues as well.
Lodgifyからの返信
7 か月前
Hi Justine, Thank you for sharing your feedback with us. We apologize for any inconvenience you've experienced with our support services. If you have any unresolved issues or if there's anything else we can assist you with, please feel free to reach out to us directly. We're committed to ensuring that your experience with Lodgify meets your expectations. Best regards, The Lodgify Team
Excellent Product and Easy set up
製品を使ってみた感想: Really positive. Great product and support throughout all process
良いポイント:
Really easy to set up. Excellent support through trial call with [sensitive content hidden]. Does everything I need it to.
改善してほしい点:
Took a few days for VRBO to sync so still didnt trust the linked calendars at the start but all good after initial set up. The derived rates and mark up % are a bit confusing to use.
Lodgifyからの返信
8 か月前
Hi Cai, Thank you for the review! We are thrilled that you like our product and really appreciate the feedback you have given us. If you have any further questions or need help, please reach out! We're always happy to help. Best regards, the Lodgify Team
Easy set up with multiple onboarding calls to ensure everything is set up correctly
製品を使ってみた感想: Easy to use and self explanatory once you get used to it. The support team responds quickly, Our onboarding specialist, [sensitive content hidden] explained everything very clearly with screen sharing and made sure that we got everything correctly to link our rental platform to the Lodgify account. Ever since we started using our booking account, our sells have gone up and we have received positive customer reviews for the past year.
良いポイント:
This is an easy to use website that has helped multiply our bookings. We receive payments instantly from the very first day and it integrates numerous payments including paypal and stripe and in all currencies.
改善してほしい点:
Lodgify has been of great help tou our company and there is nothing to dislike about it. Kudos to the administrators!
Lodgifyからの返信
昨年
Dear Debora, We're thrilled to hear that Lodgify has been instrumental for your business, providing easy integration of payment methods and contributing to increased bookings and customer satisfaction. Your positive experience is invaluable to us, and we appreciate your kind words. Our team is dedicated to providing top-notch support and ensuring a seamless setup process, so it's fantastic to know that your onboarding specialist was able to assist you effectively. If you ever need assistance or have further suggestions, please don't hesitate to reach out. Thank you for choosing Lodgify, and we look forward to continuing to support your success. Warm regards, The Lodgify Team
Best value for the Money.
製品を使ってみた感想: So far, Excellent. Looking forward to getting into it.
良いポイント:
Makes it super easy to manage multiple properties
改善してほしい点:
As with any, steep learning curve but their customer support was excellent at helping us set it up.
Lodgifyからの返信
9 か月前
Hi Mark, Thank you for your review! Managing multiple properties can indeed be challenging, but we're glad our platform makes it easier for you. Our team is dedicated to providing excellent customer support, and we're thrilled to hear that you found our assistance helpful during setup. We're here to support you as you continue to explore and utilize Lodgify. If you have any questions or need further assistance, please don't hesitate to reach out. Best wishes, The Lodgify Team
confused at first but onboarding team help to set it right
製品を使ってみた感想: confused at first but onboarding team help to set it right. i recommend you dont set up yourself, get help from onboarding team and understand the platform first to avoid double book, or mistake that people can book for unwanted price
良いポイント:
when you actually understand the platform, its quite easy to use. onboarding team is helpful
改善してほしい点:
platform was confusing at first, my intergration was not smooth
Lodgifyからの返信
10 か月前
Hi Duong, We appreciate your feedback and are glad to hear that our onboarding team was able to assist you in understanding and setting up the platform correctly. We apologize for any initial confusion you encountered and any challenges with the integration process. If you have any further questions or need assistance in the future, please feel free to reach out! Best wishes, The Lodgify Team
So far so good!
製品を使ってみた感想: Great experience so far
良いポイント:
I’ve recently signed up my B&B with Lodgify to help create a website and for the channel management. Still in the process of finalising the end product, although everything has been seem less so far. Very happy!
改善してほしい点:
Nothing so far, still in the setting up process
Lodgifyからの返信
昨年
Hi Kylie, Thank you for taking the time to share your thoughts with us. We're thrilled to hear that your experience with Lodgify has been positive thus far, and we appreciate your feedback. We understand that creating a website and managing various channels for your B&B can be a complex task, and we're delighted to be a part of this journey with you. We're committed to making the process as seamless as possible, and it's wonderful to hear that you've found it to be so. As you continue to set up and finalize your end product, please know that our support team is here to assist you every step of the way. If you ever have questions or need assistance, please don't hesitate to reach out. Once again, thank you for choosing Lodgify, and we look forward to continuing to support your B&B in the future. If you have any further feedback or suggestions, please feel free to share them with us. Best wishes, The Lodgify Team
Fantastic Product!
製品を使ってみた感想: So far, everything has been great. And the customer service reps are the best. They are friendly, helpful, knowledgeable, quick to respond, easy to understand, and efficient in their assistance. I wish ALL customer service agents were the same!
良いポイント:
We haven't opened to the public yet, but setting up Lodgify has been a breeze and all the features are amazing! I am sure we will be even more pleased once we're able to integrate channel management as well.
改善してほしい点:
The only thing is switching from the general features to the rental specific features. I know why they are separate, it would just be nice to be able to access all features from "each" rental.
Lodgifyからの返信
7 か月前
Hi Deidre, Thank you for sharing your experience with Lodgify! We're thrilled to hear that setting up Lodgify has been a breeze for you and that you're impressed with all the features it offers. It's fantastic to hear that you've had a positive experience with our customer service representatives. Providing top-notch support is a priority for us, and we're delighted to hear that our team has done so for you. We'll be sure to pass along your kind words to them! Thank you for choosing Lodgify, and we look forward to continuing to support you on your journey. If you ever have any further feedback or questions, please don't hesitate to reach out to us. Best regards, The Lodgify team
Onboarding
製品を使ってみた感想: Good so far. Have not had any bookings yet but look forward to receiving some.
良いポイント:
Took a bit to figure out. On boarding call was paramount. Once I had that I was good to go.
改善してほしい点:
Some features were not easy to find initially
Lodgifyからの返信
10 か月前
Hi Jim, Thank you for sharing your experience with us regarding the onboarding process. We understand that some features may not have been easy to find initially, and we appreciate your patience as you familiarized yourself with our system. If you have any questions or need further assistance along the way, please feel free to reach out to our support team. We're here to help ensure your success with Lodgify. Best regards, The Lodgify Team