キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Gustoとは?

起業したばかりでも、急成長中の企業でも、Gustoは、チームを成長させ育てるために必要なパートナーです。Gustoでは、給与計算、福利厚生、採用、経営資源など、あらゆる最新の人事機能を1か所で利用できます。

Gustoは、全米20万以上の企業に利用されています。信頼できる単一のシステム、競争力のある報酬ツール、専門家のガイダンスにより、企業の人材に力を与えています。人材が成長すれば、ビジネスも成長するからです。

Gustoの対象ユーザー

Gustoは、成長企業のためのオールインワンの人事プラットフォームです。Gustoなら、会社の規模やステージに関係なく、チームの雇用、給与、管理に必要なツールを簡単に使うことができます。

Gustoソフトウェア - 1
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Gustoをご存知でしょうか? 別の人気製品との比較

Gusto

Gusto

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VS.
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価格オプション
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連携サービス
使いやすさ
価格の妥当性
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4.0 (2,888)
緑色の評価バーは、平均評価とレビュー数に基づいて高評価の製品を表しています。

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Gustoの評判・レビュー

評価ポイント

総合評価
4.6
使いやすさ
4.6
カスタマーサービス
4.4
機能
4.5
価格の妥当性
4.5

企業規模(従業員数)別レビュー数

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Stephen
Stephen
Founder
認証済みLinkedInユーザー
マーケティング、広告, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Gusto is the iPhone of Payroll

5.0 2 年前
動画プレイヤーで日本語字幕を表示できます
Rakesk
Rakesk
アメリカのData Entry Specialist
認証済みLinkedInユーザー
マーケティング、広告, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Highly Powerful Project Payroll Easy Management Solution.

5.0 3 週間前 新着

製品を使ってみた感想: Extremely helpful budgeting and project payment and expense management package and the interface is very easy to access.

良いポイント:

Capabilities like time management and the multiple projects employee database management on this system are profitable. Creating financial data reports and the analytics production in real time via this platform is excellent and easy to coordinate.

改善してほしい点:

The learning is easy and reliable technical service and for me i got nothing against the product.

Kristina
アメリカのMarketing Specialist
マーケティング、広告, 201~500人規模の会社
使用期間: 6~12か月
投稿経路

The Gusto onboarding process is really simple

4.0 2 週間前 新着

製品を使ってみた感想: The ease of use is unrivaled, regardless of whether I'm using my phone or my PC. The degree of protection that Gusto offers is truly remarkable. I can log in with confidence every time because my information is protected.

良いポイント:

The onboarding process has been very easy and clear, and I love it. As an added bonus, they offered us the first three months free of charge as a promotional offer. This is a huge advantage, especially when testing new software.

改善してほしい点:

I see myself depending to a certain extent on the platform, which will limit my future possibilities, because that is the only drawback of any type of platform: that they are usually proprietary.

Patricia
アメリカのChief Financial Officer
小売, 11~50人規模の会社
使用期間: 1年以上
投稿経路
ソース:SoftwareAdvice

Extremely Unreliable Payroll Service

1.0 先月 新着

製品を使ってみた感想: It has been extremely stressful. Starting a new business, especially on a smaller scale is already a stressful experience daily. The last thing you want to stress about is your staff being paid in a timely manner. I literally log into Gusto daily to make sure my access to run payroll isn't blocked for some crazy reason. It's unreal! This is by far the most stressful experience. I am honestly leaving this review to avoid potential customers the headache, not because Gusto will take any of this into consideration.

良いポイント:

Onboarding process is easy and easy interface for employees.

改善してほしい点:

Customer service is absolutely horrible. There's no problem-solving solutions in place. There are many times that I call and hang up to call back once I hear Someone that I know will not be any help to me. I keep calling until I hit the lottery and actually get someone who is invested in helping me resolve issues. There's no care for the actual business owner. This company only cares about their monthly fee and could care less about your issues with their company. They take forever to resolve issues, like a whole week. SO, make sure you don't have any payroll issues during the pay week because your staff will not get paid through this platform.

Juli
アメリカのChief Accountant
バイオテクノロジー, 11~50人規模の会社
使用期間: 1年以上
投稿経路
ソース:SoftwareAdvice

Support Severely Lacking

4.0 4 か月前

製品を使ってみた感想: If you don't run into any problems, it's fine. However, I'd give their support a failing grade. I'll give them that it's better than Quickbooks Online payroll but that bar is underground it's so low. I was assured by the salesperson that sold me on Gusto that I would speak to a US-based real person if ever I should need support - that was a false assertion. I rarely, if ever, speak to a US-based person. Getting a hold of a person at all is not easy. There's no number to call. I don't have a contact person at the company. There's often no response on support tickets that I submit. It's inexcusable. Payroll affects people's lives and livelihoods. For a payroll company to expect their software to just work bug-free 100% of the time and thus never put resources into customer support is arrogant and short-sighted.

良いポイント:

In general, the payroll features are easy to set-up and use.

改善してほしい点:

I don't like that their payroll journal entries can only map to main accounts and not sub-accounts. I don't like that they don't seem to understand that Group Term Life Insurance premiums paid by the employer are taxable benefits to the employee, but no cash is exchanged between employer and employee. They set up the journal entries to reflect a cash payment to the employee and I haven't found a way to disable that. Finally, I have had repeated support issues, most notably, all of my employees that were employed during 2022 were notified of a "Draft" W-2c for the 2022 tax year uploaded to their employee accounts on 12/4/2023. Those "Draft" W-2cs for the prior year were erroneous. After spending hours upon hours reviewing each employee's payroll totals for the 2022 tax year and ensuring there was no such error that needed correcting, I reached out to Gusto through the only feature possible when you need to provide attachments which is an online form. I submitted one for every, single employee. I received a single reply email saying "not to worry" they would address it. I never received a follow-up until I insisted that they call me back. On follow-up, I was told that it was a "company-wide internal error." Furthermore, they couldn't remove the erroneous "Draft" 2022 W-2cs from my employees' accounts and they couldn't provide any official documentation to provide to my employees that the error was theirs and theirs alone. I demanded some sort of compensation at the very least to which they offered a 25% discount for 2 months which amounts to roughly $130 which barely covers 2 hours of my time spent dealing with the mess that they created. Furthermore, when my January bill came, they had not provided the discount. I'm assured that it will appear on my "next" bill but I'm not holding my breath. They should have reached out to their clients pre-emptively about this problem. They should have been responsive to my 16 support tickets about this problem. They should have offered multiple months of free service to compensate for this problem. They offered nothing voluntarily. Nothing. This is absolutely unacceptable handling of a "company-wide error." Oh, and I ran into a different tax compliance issue with city-wide occupational tax with which they should be intimately familiar since their headquarters are located in an adjacent city with an identical occupational tax and yet their own employees didn't seem to understand the nuance of this tax to which their own employees are subject. What kind of payroll company doesn't understand the payroll taxes in their own jurisdiction?

Amanda
アメリカのDeveloper and Admin
Eラーニング, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Excellent, user-friendly payroll app

5.0 2 か月前

製品を使ってみた感想: It's an excellent app with no issues whatsoever that we have encountered so far.

良いポイント:

It is very user friendly and easy for the contractors to set up. The tracking is very clear and it issues 1099s at the end of the year electronically.

改善してほしい点:

The initial stage of payroll delays the payroll for a longer period of time but after a few months, you have the option then of next day.