--- description: 1CRMを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: 1CRMとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [CRMツール](/directory/2/customer-relationship-management/software) > [1CRM](/software/131566/1crm) # 1CRM Canonical: https://www.capterra.jp/software/131566/1crm ページ：1 / 4\ 次へ: [次ページ](https://www.capterra.jp/software/131566/1crm?page=2) > 非常に直感的でカスタマイズ可能なコスト効率の高いCRMソリューション。 > > 評価：57人のユーザーによる評価は**4.3/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### 1CRMの対象ユーザー ビジネス固有のニーズに合わせてカスタマイズできる完全でコスト効率の高いCRMソリューションを必要とする中小企業のオーナー。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.3/5** | 57 レビュー | | 使いやすさ | 4.2/5 | レビュー全体に基づく | | カスタマー・サポート | 3.9/5 | レビュー全体に基づく | | 価格の妥当性 | 4.3/5 | レビュー全体に基づく | | 機能 | 4.0/5 | レビュー全体に基づく | | おすすめ率 | 80% | (8/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: 1CRM - **設立**: 1997 ## ビジネスコンテキスト - **価格プラン**: $15.00 - **価格モデル**: (無料版が利用可能) (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Windows（オンプレミス）, Linux（オンプレミス）, Android（モバイル）, iPhone（モバイル） - **サポートされる言語**: イタリア語, スペイン語, ドイツ語, フランス語, 英語 - **利用可能な国**: アメリカ合衆国, イギリス, インド, オーストラリア, カナダ, ドイツ, ブラジル, メキシコ, 中国, 日本 ## 機能 - CRM - アクセス制御・許可 - アクティビティ・ダッシュボード - アラート／通知 - インタラクション追跡 - カレンダー／リマインダー・システム - コラボレーションツール - セグメンテーション - セルフサービスポータル - ソーシャル・メディア統合 - タスク管理 - テンプレートのカスタマイズ - ドキュメント・ストレージ - ナレッジベース管理 - パフォーマンス測定基準 - フィールドのカスタマイズ - ブランディングのカスタマイズ - プロジェクト管理 - マーケティングの自動化 - メール管理 - モバイル・アクセス - リマインダー - リード・キャプチャ - リード管理 - レポートと統計 - レポートのカスタマイズ - レポート／分析 - ワークフロー管理 - 割引管理 - 営業パイプライン管理 - 多言語 - 契約・ライセンス管理 - 時間・支出追跡 - 検索／フィルター - 経理 - 見積もり、概算 - 請求、インボイス - 販売予測 - 連絡先管理 ## 統合 (合計32件) - Adobe Commerce - Dropbox Business - Evernote Teams - Gmail - GoTo Meeting - Google Calendar - Google Maps - Google Workspace - HubSpot Marketing Hub - Joomla - Lead Guerrilla - LinkedIn for Business - LiveChat - Meta for Business - Microsoft Excel ... さらに17件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - チャット対応有 ## Category - [CRMツール](https://www.capterra.jp/directory/2/customer-relationship-management/software) ## 関連カテゴリー - [CRMツール](https://www.capterra.jp/directory/2/customer-relationship-management/software) - [中小企業CRMソフトウェア](https://www.capterra.jp/directory/31583/small-business-crm/software) - [経営管理システム](https://www.capterra.jp/directory/30532/business-management/software) - [見積ソフト](https://www.capterra.jp/directory/30201/quoting/software) - [連絡先管理ツール](https://www.capterra.jp/directory/30016/contact-management/software) ## 代替製品 1. [Bitrix24](https://www.capterra.jp/software/113540/bitrix24) — 4.2/5 (991 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.jp/software/61368/salesforce) — 4.4/5 (18783 reviews) 3. [Odoo](https://www.capterra.jp/software/135618/odoo) — 4.2/5 (1307 reviews) 4. [Dynamics 365](https://www.capterra.jp/software/157279/dynamics-365) — 4.4/5 (5823 reviews) 5. [Zoho CRM](https://www.capterra.jp/software/155928/zoho-crm) — 4.3/5 (6974 reviews) ## レビュー ### "The best CRM solution we've found" — 5.0/5 > **Marcus** | *2015年8月25日* | 情報技術、情報サービス > > **良いポイント**: Everything's included - we've not needed to buy anything else Self-hosting (we provide hosting for customers, so we prefer this route) Fast Reliable Mobile sync Joomla portal integration Great support > > **改善点**: Email marketing setup is quite complicated (though we are biased\!) More documentation needed More integrations would be good > > We are a small company selling our email marketing service, smartmessages.net, and we are also the UK 1CRM partner. We started out using SalesForce, but quickly realised it was very limited and very expensive if we wanted to add the features we needed. We then turned to SugarCRM which solved most of the cost issue, but found it similarly restrictive, and also proved extremely unreliable. 1CRM was just what we wanted, providing all the features for a great price and without the unreliability, so we now use it for all our CRM needs. It worked so well for us that we became the UK partner for 1CRM in 2006, and so we use it to manage our 1CRM customers too\! We are especially keen on the invoicing and lead/opportunity pipeline, and make extensive use of the google apps integrations (we're all Mac \& Linux based). The features introduced in the 1CRM Enterprise Edition have made it much more powerful and adaptable for our customers' needs. It's shown itself to be scalable too - we have installations ranging from 2 users to 80 without any performance problems. We have written a 1CRM extension to link it to Xero (an online accounting service), so we have an effective accounting integration too. ----- ### "Excellent business management app for the SMB segment" — 5.0/5 > **Jacques** | *2015年8月26日* | 通信 > > **良いポイント**: - 360° view of our business - easy yet powerful customization - possibilities to integrate with third party applications (telephony, accounting, portal, billing...) - good support > > **改善点**: - portal uses Joomla which we find quite old-fashion (would prefer Drupal) > > We, at ALLOcloud.com, have been using 1CRM (was Info@hand when we started) for the last 8 years. We thoroughly benchmarked several web-based solutions (incl Sugar and SalesForce) and finally chose 1CRM. The main decision criteria were: - 360° view of our business - easy yet powerful customization - possibilities to integrate with third party applications (telephony, accounting, portal, billing...) - good support We've been happy customers since. Just for reference, we host the product on our own servers ----- ### "The transformation into 1CRM was really bad, support even worse." — 1.0/5 > **Julian** | *2017年10月13日* | コンピュータ・ソフトウェア > > **良いポイント**: The OpenSource concept is obviously wonderful, but needs to be transformed into a usable product with proper support, which is where 1CRM fails. > > **改善点**: The leverage of SugarCRM into 1CRM fails in simple things like country lists that you can't add to, yet not all countries are included in the list (for example, there is no United Kingdom, UK, Britain, Great Britain, or England\!), and the security certificate had expired. If you're ok to override the big red "insecure site" warnings to store your critical business data, go ahead. Me not. Whereupon "support" tells you it's your fault and you're stupid and anyway commercially useless to them. Reports are childishly implemented, can not be used by a business - but you can re-do them yourself using a clunky and functionally limited interface for an additional fee. Professional-looking offers, order confirmations, and invoices have been around for decades, should be included in the most basic version of any product, and should not need end-user re-programming at any cost. > > The culture of the 1CRM implementation of SugarCRM featuring incomplete, inflexible and user-unfriendly software reinforced by unhelpful and disdainful "support' is propagated throughout their network, for example by their German distributor Visual4 GmbH, who auto-renewed a subscription even though it had been cancelled (as just one example of their total administrative failure - they didn't know if you're a cloud or own-server customer, as another of many) and refusal to support a fully paid-up customer because s/he identified real and tangible problems rendering the software near-unusable. ----- ### "Over-complex product, terrible customer support" — 1.0/5 > **Julian** | *2017年4月14日* | コンピュータ・ソフトウェア > > **良いポイント**: There is an attempt to integrate all aspects of CRM, EM, DM, etc into a single product, which is great - if it worked. It doesn't. > > **改善点**: Unserious functionality that you are forced to include (can't suppress, or even edit out), that you simply can't present to a prospect or customer, very clunky functionality, sometimes excessively complex. "Support" is a scam whereby they just try to upsell you to a higher package (which doesn't solve the problems, btw - we tried) or expensive consulting hours. If you object, they cut you off completely, stonewalled. > > This is an amateurish product cobbled together and presented under false pretenses about what it can do, and what you should expect. You cannot use this product if you have real customers, except perhaps some B2C who don't care. For B2B, don't waste your time even looking at it. ----- ### "Beyond pure CRM\!" — 5.0/5 > **Larry** | *2015年9月17日* > > **良いポイント**: Comprehensive solution for virtually all aspects of a small/medium business Ability to tailor modules without programming (Studio features) Workflow \& notifications capabilities provides excellent process control > > I have used the cloud offering of 1CRM personally in my management consulting business. It is a great way of managing all the usual CRM kind of activities. Of greater testimony to this solution is its rollout at one of my clients. Initially implemented in Sales \& Marketing for CRM functions it has proven so effective they have adopted 1CRM as their primary corporate information management system and are in the process rolling out most of its other functionality - it truly is a complete "small business management" system. ----- ページ：1 / 4\ 次へ: [次ページ](https://www.capterra.jp/software/131566/1crm?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/131566/1crm) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## 構造化データ