Sprinklrの概要
大企業、中企業、非営利組織、政府機関など、世界で人気のブランドが顧客満足度を高められるように支援をすることです。そのために、Twitter、Facebook、Instagramなど、25以上のコミュニケーション・チャネルで、1対1の人のつながりを大規模に実現できる、世界初のカスタマー・エクスペリエンス・マネジメント (CXM) プラットフォームを使用しています。ニューヨーク市に本社を置き、22か所のオフィスに1,400人の従業員を擁するSprinklrは、McDonalds、Nike、Microsoftなど、世界で価値の高い1,200社以上のブランドと提携しています。
Sprinklrの対象ユーザー
あらゆる規模の企業が、コンテンツ・マーケティング、ソーシャル・メディア、有料広告、Webサイトなどを自動で管理できる、クラウド・ベースのCXMソリューション。
Sprinklrの他のおすすめ代替製品
Sprinklrのレビュー
Ksenia
My experience with Sprinklr
製品を使ってみた感想： We're able to promptly and effectively respond to all social media inquiries across all of the social media websites we utilize for our business. Along with this, we can quickly pull analytical insights to determine what it and is not working for us.
良いポイント:
How it combines all social media sites. Rather than having to search through each social media platform, potentially missing key comments by users, Sprinklr brings all of those comments into one, easy to use platform. Additionally, Sprinklr allows you to use tagging, which makes for easy analytical reviews with specific campaigns being currently run as well as comparison to previous campaigns.
改善してほしい点:
Still working out some glitches. Instagram direct messages do not currently pull through and that would be very helpful if that was resolved.
認証済みレビュアー
the world's best enterprise customer experience management solutions.
製品を使ってみた感想： Sprinklr allows me to create and manage my advertisements in my company, and to finally generate the turnover.
良いポイント:
With the Sprinklr app, we can manage our social, marketing, advertising, research, commerce, and healthcare functions right from your phone. in addition it is easy to use
改善してほしい点:
Sometimes the app bugs and does not support all carousel images. the integration process with the application was easy
Rui
Great Platform - Would Recommend If You Are Looking For A Unified-CXM Platform.
良いポイント:
Everything in one place - that is great for cost reduction, but also in terms of training and user-friendliness. The cSocial Engagement tool is outstanding, allowing for great detail and reporting. The Social listening tool is also top-notch, to keep track of brand performance on Social platforms, mainly Organic activity.
改善してほしい点:
Personally, I would more training on the Platform. There's a significant number of tools, and these get update quite often - it is easy to get out-of-date when these happen every now and then, even if just small tweaks. Customer journey is something I would like to be added, it's one of the biggest pain points in our marketing, and having a tool that could help us would be great - Sprinklr seems to have the data and capabilities for it.
認証済みレビュアー
Sprinklr
製品を使ってみた感想： When used for social listening purposes, it's a good tool. Social media management, not the ideal one.
良いポイント:
I like the research and insight features. It helps me understand my audience and come up easily with solutions.
改善してほしい点:
Don't really like the social media manager interface, it's not intuitive. Customer service is also veeeery slow.
認証済みレビュアー
Sprinklr is game - All in one social media platform
製品を使ってみた感想： It was an amazing experience using Sprinklr and i personally recommend it to have it if not yet in 2022
良いポイント:
It is fast, accurate & effcient. It understands the current marketing needs
改善してほしい点:
Granular permissions level. You have to go through a lot of process if you want to turn on a small option/feature
