キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Paycomの概要

Paycomは、ユーザーフレンドリーな人事および従業員主導の給与支払いテクノロジーを提供し、従業員のライフサイクル全体を一つのソフトウェアで強化します。Paycomは、効率化をもたらし、データの完全性を高め、セルフサービスのアプリを通じて、従業員に自身の人事情報に対する権限を与えます。従業員は、すでにタイムカード、有給休暇 (PTO)、福利厚生などを管理しています。しかし今では給与を管理できるため、正確性の向上、雇用者の法的責任の軽減、プロセス監視の強化、および給与に対する優れたインサイトが得られます。

Paycomの対象ユーザー

Paycomの単一アプリケーション・ソフトウェアは、厳格なデータ・セキュリティ標準を犠牲にすることなく、企業が給与計算と人事プロセスを自動化し、合理化するのに役立ちます。

Paycomソフトウェア - 1
Paycomソフトウェア - 2
Paycomソフトウェア - 3

Paycomをご存知でしょうか? 別の人気製品との比較

Paycom

Paycom

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4.2 (876)
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VS.
価格プラン
価格オプション
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緑色の評価バーは、平均評価とレビュー数に基づいて高評価の製品を表しています。

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Paycomの評判・レビュー

評価ポイント

総合評価
4.4
使いやすさ
4.3
カスタマーサービス
4.3
機能
4.4
価格の妥当性
4.2

企業規模(従業員数)別レビュー数

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Josh
Biomedical Equipment Technician
認証済みLinkedInユーザー
病院、ヘルスケア, 501~1,000人規模の会社
使用期間: 6~12か月
投稿経路

Employee who loves Paycom

5.0 2 年前
動画プレイヤーで日本語字幕を表示できます
Joe
Joe
アメリカのDirector of HR, Payroll, Accounting
認証済みLinkedInユーザー
飲食店, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Paycom Review

5.0 2 か月前

良いポイント:

I like the quick responses from the Account Manager and Dedicated Specialist most.

改善してほしい点:

A lot of custom reports for data need to be purchased separately from what is included in the costs.

Paycomからの返信

2 か月前

Joe, thank you for sharing your positive experience with us! Our team is dedicated to providing exceptional service and we are happy to hear that we have met your expectations.

Caroline
アメリカのHR Director
ホスピタリティ, 1,001~5,000人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Good Software , Bad customer service

4.0 3 週間前 新着

良いポイント:

The platform itself is very good and easy to navigate. I have worked with every platform out there and Paycom is one of the easiest to use. It's intelligent and compliant with ACA and taxes. The user side is also very easy to navigate for our employees

改善してほしい点:

There is never anyone to help me when I need help. our representative would change all the time and were never available when I needed real help

Paycomからの返信

3 週間前

We're happy to hear you're enjoying our product, Caroline! Paycom's goal is to provide excellent customer support and we'd like to help. Please contact us at [email protected], and a team member will reach out.

Natalie
アメリカのAdmin
ファシリティサービス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

STAY AWAY!! Lies, lies, lies: Potentially powerful product lacks support to resolve issues or run as promised

2.0 2 か月前 新着

製品を使ってみた感想: I have never experienced a worse, more unsatisfying service experience in my personal or professional life than I have with Paycom. If it was easier to switch away from Paycom, we would have been with a competitor once I realized that Paycom's business is selling lies. Paycom operates with no integrity. A review of our account would show thousands of written and verbal communications regarding an array of issues that spans nearly everything Paycom is supposed to do for us, but it's staff is either too busy or too unfamiliar with the Paycom software to fix most of the issues. Lack of movement on these issues has been communicated to varying levels of management on multiple arms of Paycom's hierarchy. Our issues started during implementation with a backend setup person who encouraged our company to break laws because he did not know how to properly calibrate settings to match legal guidelines. It seems like nothing he did was correct. Here we are 2 years later with many of the issues still unsettled and we as customers still voicing our concerns whenever we have time to follow up on the trail of unresponded to communications. Despite all this, Paycom has never offered credits for any of these issues nor solutions for many that are still outstanding. I am repulsed every time I see an ad for Paycom knowing that they are spending money to scam new, unsuspecting customers into signing on rather than using those funds to properly train staff. If Paycom's poor organizational design and policies weren't bad enough, they also seem to be hampered by inadequate infrastructure. Both winters that we have been with Paycom, they have not been able to to operate with full functionality because the staff (which they claimed was local) is unable to get to work due to the seasonal freezes and bad weather that has been increasingly frequent in Texas. During these times, it seems as if much of the staff works from home since they cannot make it to the office. In our case, our assigned representative did not have the ability to work from home and became unreachable during the crucial end of the year period when we needed assistance with tasks such as correcting W2s, setting up special funding arrangements to accommodate the holidays, and updating the many new minimum wages in all of our different jurisdictions. I feel for those who are personally impacted in these situations, but payroll is the type of function that you have to be able to depend on all of the time. This company is such a joke.

良いポイント:

Bi-lingual (English / Spanish) Potential to be accommodating of most anything you need it to do in the payroll arena

改善してほしい点:

Horrible customer service - Paycom is so customizable that representatives are unfamiliar with how their own software works or how changing one setting will impact other settings They sell it like your assigned representative will assist you with things, but in reality, it is hard to get a hold of your actual rep and when you do get a hold of someone, they usually just try to make you do everything yourself. It seems like they do this so that they can later say that the customer made the change and is responsible for any of the ramifications even if you did what you were told to do.

Paycomからの返信

2 か月前

Natalie, we’re disappointed to read your review. Paycom service teams are dedicated to providing outstanding product support, and we take all feedback seriously. The experience you describe does not match our service standards. We'd like to connect with you in order to resolve your concerns. Please email us at [email protected], and a member of our team will be in touch.

erin
アメリカのVP, HR
病院、ヘルスケア, 201~500人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

Happy Paycom User

5.0 2 か月前

製品を使ってみた感想: Overall a great experience and am really happy we made the transition to Paycom last year.

良いポイント:

The support we've received from the Paycom team has been incredible - from implementation through benefit enrollment and now day to day support, the team has always been reactive, pleasant and truly helpful.

改善してほしい点:

Reporting. I would love to see more dynamic, easier to navigate reporting functions. I find the analytics dashboard is not as intuitive as I thought it would be and it's harder to pull data that I fill confident in (turnover is an example). Would love the ability to see executive dashboard reporting that is easy to use and manage.

Paycomからの返信

2 か月前

We're happy to know you're having such a great experience with our team and service, Erin! It's also great to hear how Paycom has positively impacted you and your organization. We appreciate your feedback and review. Thank you!

Ayla
アメリカのHuman Resources Manager
非営利団体運営, 201~500人規模の会社
使用期間: 2年以上
投稿経路

One Stop Shop

4.0 3 か月前

製品を使ってみた感想: Overall, it's been good. There were some hiccups with our work week setup which cost us a lot of money, but it has all functionality built in for everything needed for HR. It's a one-stop shop.

良いポイント:

User-friendly interface, and has all components of HR that are needed for a business. Onboarding, background checks, performance management, benefits, payroll and much more. There are dedicated specialists available to answer questions when you need assistance.

改善してほしい点:

Messaging system to employees needs updating, the format is very archaic and limited use of links and photos. Needs to be revamped. Also, specialist reply time can take sometimes 1-2 business days. Turnover for Paycom specialists seems to be high, as we get a new specialist assigned to our account about every 6 months or so. New feature you want to add cost more and more money instead of one bundled price for everything.

Paycomからの返信

2 か月前

Ayla, we're pleased to know our user-friendly software is giving you the ability to streamline your HR and payroll tasks all in one place! We appreciate your feedback and for letting us serve your organization!