---
description: Helpjuiceを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Helpjuiceとは？ | 機能や料金、導入事例をご紹介【キャプテラ】
---

現在地表示: [ホーム](/) > [ナレッジマネジメントツール](/directory/30094/knowledge-management/software) > [Helpjuice](/software/130533/helpjuice)

# Helpjuice

Canonical: https://www.capterra.jp/software/130533/helpjuice

ページ：1 / 5\
次へ: [次ページ](https://www.capterra.jp/software/130533/helpjuice?page=2)

> サポートを削減するためのナレッジベース・ソフトウェア。完全なブランディングが可能。Analytics、Instant Intelligent Search搭載、多元対応
> 
> 評価：104人のユーザーによる評価は**4.7/5**。**おすすめ度**で最高の評価。

-----

## 概要

### Helpjuiceの対象ユーザー

小規模のスタートアップ企業からFortune 500社まで、数千社もの顧客がHelpjuiceの支援でナレッジベースを強化

## 簡単な統計と評価

| 測定基準 | 評価 | 詳細 |
| **総合評価** | **4.7/5** | 104 レビュー |
| 使いやすさ | 4.6/5 | レビュー全体に基づく |
| カスタマー・サポート | 4.8/5 | レビュー全体に基づく |
| 価格の妥当性 | 4.7/5 | レビュー全体に基づく |
| 機能 | 4.4/5 | レビュー全体に基づく |
| おすすめ率 | 90% | (9/10 おすすめ度) |

## 企業情報

- **キャプテラについて**: Helpjuice
- **設立**: 2011

## ビジネスコンテキスト

- **価格プラン**: $120.00
- **価格モデル**:  (無料のトライアル)
- **対象となる企業**: 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+
- **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Linux（デスクトップ）, Windows（オンプレミス）, Linux（オンプレミス）, Chromebook（デスクトップ）
- **サポートされる言語**: 英語
- **利用可能な国**: アイスランド, アイルランド, アゼルバイジャン, アフガニスタン, アメリカ合衆国, アラブ首長国連邦, アルジェリア, アルゼンチン, アルバニア, アルメニア, アンゴラ, アンドラ, イエメン, イギリス, イスラエル, イタリア, イラク, イラン, インド, インドネシア さらに143件

## 機能

- Catalog Management
- Discussions/Forums
- SEO管理
- Third-Party Integrations
- アクセス制御・許可
- アラート／通知
- アンケートおよびフィードバック
- コラボレーションツール
- コンテンツ管理
- セルフサービスポータル
- テキスト編集
- テンプレートのカスタマイズ
- ドキュメント管理
- ナレッジベース管理
- ナレッジ管理
- フィードバック管理
- フルテキスト検索
- ブランディングのカスタマイズ
- ユーザー管理
- リッチテキスト・エディタ
- レポートと統計
- レポート／分析
- 多言語
- 検索／フィルター

## 統合 (合計16件)

- ASTRA
- AUDITWorks
- Contact Cloud
- Freshdesk
- Google Drive
- Intercom
- Microsoft SharePoint
- Microsoft Teams
- Olark
- Salesforce Platform
- Shopify
- Slack
- Squarespace
- WordPress
- Zapier

... さらに1件の統合

## サポートのオプション

- メール/ヘルプデスク
- FAQ/フォーラム
- ナレッジベース
- 電話サポート
- 24時間対応（オペレータ）
- チャット対応有

## Category

- [ナレッジマネジメントツール](https://www.capterra.jp/directory/30094/knowledge-management/software)

## 関連カテゴリー

- [ナレッジマネジメントツール](https://www.capterra.jp/directory/30094/knowledge-management/software)
- [ナレッジベース](https://www.capterra.jp/directory/32454/knowledge-base/software)
- [社内ポータル](https://www.capterra.jp/directory/31015/intranet/software)

## 代替製品

1. [Guru](https://www.capterra.jp/software/145390/guru) — 4.8/5 (639 reviews)
2. [Connecteam](https://www.capterra.jp/software/153140/connecteam) — 4.6/5 (5298 reviews)
3. [Confluence](https://www.capterra.jp/software/136446/confluence) — 4.5/5 (3697 reviews)
4. [Document360](https://www.capterra.jp/software/177031/document360) — 4.7/5 (292 reviews)
5. [Freshservice](https://www.capterra.jp/software/132997/freshservice) — 4.5/5 (753 reviews)

## レビュー

### "Helpjuice Provides Knowledge Management with Great Features at a Reasonable Price\!" — 5.0/5

> **Dan** | *2022年9月12日* | 卸売 | おすすめ評価：10.0/10
> 
> **良いポイント**: Helpjuice is very easy to setup. It provides enterprise features like SSO, excellent user management, and incredible import tools. Their support Team is amazing. They themed our site from our external website as part of our trial and have answered every question we've had with lightening fast response times.
> 
> **改善点**: There's not much that I would consider a con. Category management is easy once you understand how it works, but it has some counter intuitive elements.
> 
> The Helpjuice Team has been great to work with. The solution is easy to use, easy to maintain, and is extremely affordable.

-----

### "Easy to use and feature packed. All at a very Reasonable Price" — 5.0/5

> **Kevin** | *2026年6月4日* | バイオテクノロジー | おすすめ評価：9.0/10
> 
> **良いポイント**: The platform is very user-friendly and easy to use. The UX and article editor are very intuitive. The ability to add accordions, tabs, and decision trees without any coding knowledge is a big plus. The price is very reasonable for the amount of features available. The platform gives you access to the entire HTML, CSS, and Javascript which allows for endless customization.
> 
> **改善点**: The auto-save feature is a nice-to-have; however, I find it can be a bit slow to detect changes. Sometimes it does not detect minor changes. The visual editor function for website customization is a bit clunky.

-----

### "HelpJuice is the one solution the fits all sizes" — 3.0/5

> **Caine** | *2021年7月19日* | 家電製品 | おすすめ評価：9.0/10
> 
> **良いポイント**: So many features, some we did not even know were possible
> 
> **改善点**: It is kinda clunky on the admin side. They need some more front end engineers and designers to upgrade this part or large companies are not going to use it
> 
> So far so good, love our new help center and love the future I see using HelpJuice here at Pura

-----

### "The Basics Are Great" — 4.0/5

> **Megan** | *2026年6月16日* | 家具 | おすすめ評価：7.0/10
> 
> **良いポイント**: Helpjuice makes it fairly easy for new staff to get started making and publishing articles. The support is responsive.
> 
> **改善点**: Tools for managing and organizing the knowledge base are limited. As we use our knowledge base to manage internal resources for multiple groups, not being able to "view as" a user from those groups is also limiting. 
Options to customize seem unlimited, but you need to have a clear idea of what you want.

-----

### "Worth the squeeze" — 5.0/5

> **Tommy** | *2025年7月21日* | コンピュータ・ソフトウェア | おすすめ評価：10.0/10
> 
> **良いポイント**: I like the article editor the most, but I have to point out how helpful their support teams are. Helpjuice offers live support for their customers. It's wonderful to get a human response when necessary.
> 
> **改善点**: I don't have much to not like. Over my time with Helpjuice, they've improved or added my desired features.
> 
> Overall, our team has greatly benefited from switching to Helpjuice. They've made us feel like they're invested in our success.

-----

ページ：1 / 5\
次へ: [次ページ](https://www.capterra.jp/software/130533/helpjuice?page=2)

## リンク

- [Capterraで表示する](https://www.capterra.jp/software/130533/helpjuice)

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