キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年
SaaSquatchとは？
SaaSquatchは、SaaS、金融、メディア、通信や、その他のオンライン・ビジネス業界のB2C企業やB2B企業が、アドボカシー・マーケティングで成長するためのロイヤルティ、リファラル、リワードのためのプラットフォームです。世界の中でも革新的な有名ブランドが、アドボケイトを報奨し、忠誠心の強いコミュニティを形成し、増収を迅速化するために、SaaSquatchを利用しています。
SaaSquatchの対象ユーザー
顧客中心主義で急成長していて、忠誠心が強いアドボケイト・コミュニティの形成と、紹介活動による増収を目指している、B2B企業とB2C企業のブランド。
SaaSquatchの他のおすすめ代替製品
SaaSquatchの評判・レビュー
Makes it simple to create a network effect
製品を使ってみた感想： I wanted to create a referral program from day one at Ruckify because of the effect it can have on the business economics but needed to wait until the company was properly positioned and could support one. The SQ was extremely helpful in advising us to tweak the program and how to get the most value. I felt that the sales process was all about how they can meet our unique maretkplace platform needs and how they will scale with us. Implementation was easy because the SQ support team would answer any questions/blockers in real-time to get us live ASAP. I highly recommend them.
良いポイント:
- Ability to add/create multiple programs and run them simultaneously - Ability to create and configure a program to meet your needs - Well supported API docs - Helpful and knowledgeable support staff - Great tracking and analytics/reporting - Easy to use admin UI - Company listens to feedback and values it
改善してほしい点:
- Integration was straightforward and easy with SQ's documentation - The specialize in Referral Programs and have all the necessary features to create and scale it
Since some recent features/updates, it's better now
良いポイント:
locating participants is relatively easy (although i find there are still improvements to be made). we're now able to flag or block referrals based on a couple different fields that screen for fraud. integrated ability to add/ake away rewards in your own native backend/admin system.
改善してほしい点:
there's just a lot of unnecessary clicks in here. good example is when trying to identify *why* a referee has not received their reward, you gotta approach from a specific route. language in the platform is often confusing - "manage participant" is vague.
Excellent customer service
製品を使ってみた感想： Impressed by quick responses and realizations of our wishes. One of the best experiences I've had with a 3rd party provider, which is extremely important. However, we do miss a chance to be able to change the photos and texts of referred content ourselves. This would enable us to be more egile and flexible.
良いポイント:
It's flexible so that it can fit your needs perfectly. Also, the customer service is awesome!
改善してほしい点:
That we have to contact Saasquatch everytime we want to change the text or photo of the shared content.
SaaSquatchからの返信
8 年前
Thanks Nika! We've love working with you and your team at Chipolo. This partnership has helped us establish our presence in the E-Commerce vertical.
Overall, it has felt a bit limiting at times, but for the price, we are getting what we need.
良いポイント:
Being able to pull my own reports when I need them. (New feature that is definitely appreciated). Also, the customer service has been unmatched. Having a Slack channel setup has made it very easy and the team is extremely responsive.
改善してほしい点:
Not having enough reporting abilities. Having more flexibility in creating custom reports would be extremely helpful. E.g., easily sortable/exportable lists of who referred who.
SaaSquatchからの返信
7 年前
Thanks for the feedback Scott! We're investing in more platform flexibility so you and our customer base can get more value from our solution.
Very good referral platform
製品を使ってみた感想： We replaced the existing tool with Saasquatch. Customer service is great
良いポイント:
Great customer support. Dry quick turn around times. Platform is well laid out and can integrate to a variety of platforms
改善してほしい点:
Some email actions are the best. May need additional email marketing tools to send communication to users
