Yonyx

Providing Self-Service to our Dealer Network

製品を使ってみた感想： We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, etc, it works so well to let our people "choose" what they need help with. And without needing to flip pages back and forth in a manual as they progress (we all know how that is "go to page 9, and it says go to page 112, which may take you to another page, okay now where was I?", instead "BOOM" we take them directly to answers they want and quick back click, they continue onward. Yonyx has been more than just an external guide for my company, it is a training tool. Instead of doing lecture and powerpoints, I open up our Yonyx guides and use them as well, as they have more incorporated photos than my manuals do. And again, why flip back and forth through a technical manual, when a Yonyx page can provide "choices" for answers, and in one click, take you to it. When I first looked around for some type of Online Flowcharting, I was surprised at all the flowchart software, but so limited on something that I could use for our network to provide an easy interactive decision flowchart tool to create easy and quick hyperlink web pages. Yonyx is a great tool for providing easy Interactive Flow Charting. They have the best auto expanding decision map view that I have seen. No, trying to create a flow map on your own. Add more decisions, statements, and Yonyx adjusts the map for you. No clutter. Overall, I have been very happy with the ease of creating some lengthy guides.

良いポイント:

While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.

改善してほしい点:

Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.

Hybrid DSS capable of addressing complex or multifaceted decision problems.

製品を使ってみた感想： A great tool for facilitating organizational processes replacing traditional data access and retrieval functions.

良いポイント:

Yonyx organizes, stores, sorts and returns data relevant for a particular context of decision making process easily and smoothly. Has an easy dashboard to work with in data mining techniques which provides the objective information needed to make decisions about project management environment. Generally makes the goal to generating strong association in decision making possible at no extra cost.

改善してほしい点:

Troubleshooting was a major challenge for us. We worked our way through with the help of the support team. Things are going well now.

review

良いポイント:

That it works most of the time on a daily basis

改善してほしい点:

That it isn't consistently working well.

Effective tool for managing, sharing and utilizing knowledge

製品を使ってみた感想： Yonyx has facilitated real-time knowledge sharing. Has given the best experience in this sector.

良いポイント:

In a world where information is abundant and knowledge is power, having the best knowledge software is a huge step. Enhancing existing strategies is made possible with Yonyx in the bid to achieving professionalism. I have used it in identification, capturing, evaluation and sharing knowledge and information assets which are key to better decisions. It is easy to work with and acts as a multidisciplinary platform.

改善してほしい点:

With AI technology, accuracy is improved and every insights generated has yielded good results. I cannot complain.

Essential Platform for Business!

製品を使ってみた感想： Overall, I have had a super positive experience with Yonyx! I feel that a system like this is crucial and essential for all companies to utilize in their processes for the greater functionality and efficiency of their business operations!

良いポイント:

I love the navigation of the system, and how user-friendly the interface is! Yonyx allows simplistic access to the information required on the Sales Flow process of business, and is a major organizational tool for all pertinent information for our company. The display of information is also customizable, making this appearance of the information presented easy to read and navigate for each of our department work flows. It is by far the most manageable, adaptable, and easily operated system I have worked with for Call Flow purposes.

改善してほしい点:

The only thing I do wish that was available on Yonyx would be an outline or Table of Contents on the left side of the platform, which would allow easy and immediate access into different work flows without having to start over from the beginning and would allow access to direct links into the correct "step" of where one may need to be at any given time. I think that would make the interface incomparable in the market of systems alike.