キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし18年

Bright Patternとは?

高価なプロフェッショナル・サービスなしで迅速かつ機敏に導入することができるBright Patternは、AI搭載の非常にシンプルで強力なオムニチャネル・コンタクトセンター・ソフトウェアです。Bright Patternでは、音声、テキスト、チャット、メール、ビデオ、メッセンジャー、ボットで簡単かつ個別に顧客体験を提供することができます。また、内蔵されたAIオムニチャネルの品質管理機能を通して、あらゆるチャネルのあらゆるやり取りを測定し、アクションを取ることができます。

Bright Patternの対象ユーザー

大企業 (最大20,000名のエージェント) および中規模の企業 (30名のエージェント)

Bright Patternソフトウェア - 1
Bright Patternソフトウェア - 2
Bright Patternソフトウェア - 3

Bright Patternをご存知でしょうか? 別の人気製品との比較

Bright Pattern

Bright Pattern

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4.2 (584)
4.0 (584)
4.0 (584)
緑色の評価バーは、平均評価とレビュー数に基づいて高評価の製品を表しています。

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Bright Patternの評判・レビュー

評価ポイント

総合評価
4.8
使いやすさ
4.7
カスタマーサービス
4.8
機能
4.6
価格の妥当性
4.8

企業規模(従業員数)別レビュー数

  • <50
  • 51-200
  • 201-1,000
  • >1,001

評価別レビュー

5
80%
4
15%
3
5%
Darren
Darren
アメリカのSenior Director of Customer Experience
認証済みLinkedInユーザー
非営利団体運営, 1,001~5,000人規模の会社
使用期間: 6~12か月
投稿経路

We hit a homerun by switching to BrightPattern

4.0 4 年前

良いポイント:

The fact that out of the box it cover such a wide range of needs and very simply can have customizations built/created to further enhance what the software delivers. The sales and build team are SO EASY to work with and with minimal back and forth, they created exactly what we we wanted and expected plus trained us and a staff of 100 without any issue

改善してほしい点:

There is nothin to like least - everything was a positive experience from start to finish and we are certainly not an easy client (lots of needs and demands around HIPAA and PCI compliancy.

Julie
アメリカのRetail Support Representative
人材, 501~1,000人規模の会社
使用期間: 1~5か月
投稿経路

Review of Bright Pattern from my perspective

4.0 5 年前

製品を使ってみた感想: I answer all my calls from clients on retail with softphone and I can work at home effectively too. It is a way for me to judge my productivity and see how many emails I am answering with the dashboard that is displayed. It helps to see if I am getting my bonus prodcutivity stats too. I would refer it to other vendors even though I only used it for less than 6 months.

良いポイント:

It is easy to use especially when the emails get pushed out to me. I use a jabra mic and I the calls can go right through me at office or at home with soft phone. I like the chat option too. To out case notes is very helpful too. It is user friendly when it works good.

改善してほしい点:

I do not hear a beep when an email comes in so I have to keep watching my screen on the laptop when a request comes in to my que. Also If I do not repsond in a minute or less I get a red in my phone # calls. Lately the chat option was not sending an alert either. There are some issue for me the pros of it are so maych better then incontact was.

Cheyenne
アメリカのSupport Team Rep
小売, 1,001~5,000人規模の会社
使用期間: 6~12か月
投稿経路

Bright Pattern Review

3.0 5 年前

良いポイント:

I can honestly say I do not really like anything about the software. It functions ok for what we need it to do, but it has more problems than anything.

改善してほしい点:

There is a lot that can be improved about this software. The order an email thread shows is confusing. There is no option to set different signatures as we can in outlook. It automatically kicks me out daily. If I am on a phone call when it kicks me out I cannot get the phone number back to call the person back so they just assume they were hung up on. There is no way to easily search for a previously sent email. It would be nice if I could go to a place where the previous emails I worked on would be listed in case I needed to add to it or needed some kind of information from it. It is just a very frustrating platform to use.

Mike
アメリカのDirector, Strategic Accounts
コンピュータ・ソフトウェア, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

CCaaS best option

5.0 4 年前

製品を使ってみた感想: Very supportive and responsive; easy to work with, and always there when help was needed

良いポイント:

Ease of implementation and low cost of entry

改善してほしい点:

Cannot think of anything. Would buy again.

Jim
アメリカのManager, Technology
人材派遣、人材紹介, 5,001~10,000人規模の会社
使用期間: 1~5か月
投稿経路

Great Product and Great Partner

4.0 5 年前

製品を使ってみた感想: Bright Pattern has been a great partner in helping us use the product to meet our needs.

良いポイント:

This software has been really easy for our users to adopt, and easy for our team to manage. We have seen a significant reduction in issues submitted from the field and when we do have issues the Bright Pattern team is fantastic in helping us get to a resolution quickly

改善してほしい点:

I wish they had a cleaner integration with Salesforce

Daniel
コロンビアのManager B2B Technology
通信, 5,001~10,000人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Simple to Use

5.0 5 年前

製品を使ってみた感想: We have found a powerful tool easy to setup and to configured. Same as the main features we need for a modern customer contact center.

良いポイント:

Having access to all functionalities via web based is great for remote over the top agents supervisor and administrators.

改善してほしい点:

Consuming software from the Cloud is challenge when we need to integrate our on promises applications like reporting and compliance (Bulk export) storage for recordings

Loris
Loris
アメリカ
認証済みLinkedInユーザー
使用期間: 1年以上
投稿経路
ソース:GetApp

Bright Pattern Flexibility

5.0 8 年前

製品を使ってみた感想: As an IT consultant, I recommend contact center solutions to my clients. There are a number of excellent contact center software solution providers, all with high reliability and ease of use. I highly recommend Bright Pattern because as a company I know when they make a commitment they won’t let my clients down. The Bright Pattern team I work with is very sharp and creative. It is refreshing to work with professionals.

良いポイント:

Excellent multi-channel applications

改善してほしい点:

They need to continue to build out their offering.

Briana
Briana
アメリカのOffice Manager
認証済みLinkedInユーザー
消費者サービス, 51~200人規模の会社
使用期間: 1~5か月
投稿経路

Great Autodialer Tool

5.0 3 年前

良いポイント:

I like mostly the single sign option of this software through my office email.

改善してほしい点:

The toggle buttons sort of blend it with the color scheme of the software and you have to be careful not to click the wrong button the log out button is also too close to the check mark button

Branden
Branden
アメリカのProject Manager
認証済みLinkedInユーザー
人材派遣、人材紹介, 5,001~10,000人規模の会社
使用期間: 6~12か月
投稿経路

Bright Pattern

5.0 5 年前

良いポイント:

As a project manager scope, milestones and priorities change in the middle of a project due to unforeseen reasons. Bright Pattern's implementation team acted flawless in beating our demanding deadlines and still capturing 100% quality. One of the best implementation I've experienced in my career. Their a great partner, keep up the flawless execution.

改善してほしい点:

Bright Pattern is currently looking to explore additional SMS capabilities.

Omondi
Omondi
ケニアのAssociate Programs Coordinator
認証済みLinkedInユーザー
研究, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Best for managing calling centers

5.0 6 年前

製品を使ってみた感想: Good for call center management.

良いポイント:

Integrates both voice call and email systems such that call centers can simultaneously deploy these tools promptly. It has an easy documentation process for future references and client follow-ups.

改善してほしい点:

The app has a tendency of logging off the user when it goes in idle mode, which leads to missed calls and inconveniences for the user and the client.

Jessica
アメリカのManager, IT Support Automation
人材, 5,001~10,000人規模の会社
使用期間: 2年以上
投稿経路
ソース:SoftwareAdvice

Bright Pattern cares about their customers

5.0 2 年前

良いポイント:

Bright Pattern, from the level one support to the CEO, cares about their customer. They are always driving customer satisfaction. The product is able to grow with your organization.

改善してほしい点:

There is not something I like least of the product.

Jay
南アフリカのCTO
通信, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Excellent Cloud Contact Centre Platform with Enterprise Abilities

5.0 5 年前

製品を使ってみた感想: The platform is easy to use, easily deployable and simple to maintain. The platform is able to adapt according to demand and is constantly being developed with new features.

良いポイント:

Bright Pattern is a fully functional contact centre platform in the cloud with the capabilities of an Enterprise Grade contact centre platform. The platform also offers many additional features that aren't as readily available on an Enterprise Grade contact centre without the use of third party applications.

改善してほしい点:

There isn't much to dislike about the platform.

DJ
DJ
アメリカのFounder
マーケティング、広告
使用期間: 2年以上
投稿経路

An excellent VOIP solution for SMBs

5.0 8 年前

製品を使ってみた感想: As the founder of a B2B Sales startup, it was important to acquire the VOIP technology we needed for our team to be successful. Bright Pattern offered us the enterprise-grade multichannel solution we needed at a price that made scaling affordable. Bright Pattern's team treated us as valued partners every step of the way. Support was excellent after implementation - I would rate their support as best in class.

良いポイント:

Support, Multichannel, Cloud Based, Price

Marianella
チリのGerente de Marketing
情報技術、情報サービス, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Bright Pattern is an excellent partner with a very attractive quality v/s price.

5.0 4 年前

製品を使ってみた感想: A very positive experience, because it has allowed us to grow in our business and to remain a benchmark in the market. We have the peace of mind and support of Bright Pattern in our operations.

良いポイント:

Quick and easy implementation. Very plug & play software, 100% omnichannel. Very powerful and simple to use. Great stability.

改善してほしい点:

Everything is positive about Bright Pattern in relation to the other alternatives on the market.

Vasko
Project Manager
コンピュータ・ソフトウェア, 2~10人規模の会社
使用期間: 1年以上
投稿経路
ソース:SoftwareAdvice

Robust Platform

5.0 8 年前

製品を使ってみた感想: Bright Pattern multi-channel platform was an ideal solution to all of the needs of the contact center. We were able to apply chat solutions to improve resolution times and meet client SLA agreements by distributing the workload according to quick troubleshooting and channel distribution, allowing for email, phone follow-ups and first time resolution through the integrated chat sessions, Bright Pattern's multi-channel solution was all we needed to improve our solutions and provide expedited customer service and technical support. The integration and admin setup went smoothly and the implementation team was supportive along the way. All around good service with a competitive pricing plan.

良いポイント:

Smooth integration and setup with multi-channel options and easy to use system administration.

改善してほしい点:

No cons

Brian
Technology Director Cloud Architecture
コンピュータ・ソフトウェア, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路
ソース:SoftwareAdvice

Powerful, Flexible, and True SaaS

5.0 8 年前

製品を使ってみた感想: First, the Brightpattern team is extremely customer focused and always willing to support customizations, or modifications to the product to address feature requirements in a quickly changing market. The service pattern product is forward looking, and built for the cloud. I view this as a very safe investment in the critical customer care market that has become one of the key ways in which businesses can differentiate themselves

良いポイント:

True Omni-Channel routing agent interface. Simplified administration, from 0 to live and routing interactions in minutes High reliability 99.999% and better.

改善してほしい点:

Quality Management in need of improvement, control for ensuring TCPA compliance in outbound campaigns.

Christina
SVP
, 201~500人規模の会社
使用期間: 2年以上
投稿経路
ソース:SoftwareAdvice

Excellent software, service and support...!!

5.0 8 年前

製品を使ってみた感想: Bright Pattern is the most effective cloud contact center software compared to those we have used for several years. It offers one of the best multichannel services. We currently utilize all channels and our customers are extremely satisfied. Bright Patterns solution has definitely offered non-disruptive maintenance and is very easy to scale from 5-1000+ concurrent agents. They have a great support team who has always responded immediately to our questions/concerns. Highly recommended!

認証済みレビュアー
認証済みLinkedInユーザー
インターネット, 10,000+人規模の会社
使用期間: 2年以上
投稿経路
ソース:GetApp

High value CC apps

5.0 8 年前

良いポイント:

Service pattern provide a easy setup and full-featured CC by cloud. No need special code and easy integration with CRM using Scenario builder!

改善してほしい点:

Service pattern covered basic feature for not only voice but also digital channel. so I request modern user interface :-)

Gerald
アイルランドのGlobal Head of Customer Service
情報技術、情報サービス, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Enterprise grade omni-channel cloud based customer engagement solution

5.0 6 年前

製品を使ってみた感想: Business continuity, single unified global platform seamlessly access by agents in 3 sites in 3 different countries, omni-channel

良いポイント:

Intuitive UI/UX and functionality for users at all levels from agent through to department head with an awesome team at BrightPattern to compliment.

改善してほしい点:

Quality management functionality for assessing interactions is limited

Tripp
アメリカのCEO
経営コンサルティング, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

A very easy deployment and great capabilities

5.0 8 年前

製品を使ってみた感想: I recently deployed this software for an outsourcing firm. They were able to deploy it in service of over a dozen customers. Bright Pattern was easy to deploy. Someone with basic technical understanding could deploy a fully-featured solution easily. From signature to the phone ringing was under three weeks for a complex application. We have been well supported by Bright Pattern both during the implementation and beyond. The company is well organized and has a solid plan for future enhancements, including reporting. I would not hesitate to recommend Bright Pattern to other clients of mine.

良いポイント:

Ease of Implementation, Built-in, robust features, support during implementation. The cloud-based service has eliminated the need for in-house support of legacy hardware, giving us more agility and ability to scale.

改善してほしい点:

The email handling capability is not one-size fits all. We had very specialized needs and it did not make sense to migrate that into Bright Pattern. Reporting is good but is being improved

Sonny
アメリカのCOO
経営コンサルティング
使用期間: 2年以上
投稿経路
ソース:SoftwareAdvice

Bright Pattern User Review

5.0 10 年前

良いポイント:

On the performance side, Bright Pattern is easy to start, highly customizable, fully featured, and very scalable. In minutes, you can have a campaigns set up and running. On the reporting side, data is easily retrieved for analysis. Call recordings is a welcome feature as it is very useful for training purposes. Customer service is very good. The staff is very knowledgeable, and is very responsive to questions and requests.

改善してほしい点:

List management is good overall, but can be more robust. For example, it would be nice to be able to make changes to lists during live campaigns.

Brett
アメリカのTechnical Support Specialist
通信, 11~50人規模の会社
使用期間: 1年以上
投稿経路

A decent virtual IVR for making and receiving customer support calls

4.0 7 年前

良いポイント:

You can use it as a softphone, route to a deskphone, or connect with an external number like a cellphone. This makes it versatile and great for work-from-home implementations. Integrates with ticketing software like Zendesk well.

改善してほしい点:

Not the most reliable system and frequently encounters SIP errors or logs itself out without clear notification to the user. Seems to happen more often when opening new tabs. This may be due to using it as an app within another system, but it means you have to be vigilant about your current status. I also use this in a low-volume environment, so not sure how the experience would be if I was using it for a true call center.

Regie
アメリカのCall Center Director
金融サービス, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Amazing Product

5.0 8 年前

製品を使ってみた感想: I have worked in the call center industry for 20 years, and the Bright Pattern team bring a level of excellence and service that above the standard. We could not be more pleased with their product, and I absolutely recommend them to anyone in a call center environment.

良いポイント:

You can customize almost everything, but has the standard features so you only have to customize the areas that you need. Easy to use from rep level all the way up to the super user.

Eric
アメリカのCEO
情報技術、情報サービス, 自営業
使用期間: 1年以上
投稿経路

Bright pattern is ready to compete

5.0 4 年前

製品を使ってみた感想: Exceptional

良いポイント:

The features and functionality are industry best practice, but the people and support are amazing.

改善してほしい点:

Pricing could always be better with any vendor a company looks at

Erika
アメリカのTeam Lead
消費者サービス, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

Friendly

4.0 6 年前

製品を使ってみた感想: My overall experience is a very good one. There is no headache here

良いポイント:

The software is very friendly and it helps me to give the homer's all the information that they are requesting

改善してほしい点:

Sometimes my answer button does not comes up to answer an phone call