--- description: Bright Patternを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Bright Patternとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [コールセンターシステム](/directory/30007/call-center/software) > [Bright Pattern](/software/130369/bright-pattern) # Bright Pattern Canonical: https://www.capterra.jp/software/130369/bright-pattern ページ：1 / 5\ 次へ: [次ページ](https://www.capterra.jp/software/130369/bright-pattern?page=2) > AI駆動型のオムニチャネル・クラウド・コンタクトセンター・ソフトウェアの大手グローバル・プロバイダー。 > > 評価：104人のユーザーによる評価は**4.8/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Bright Patternの対象ユーザー 大企業 (最大20,000名のエージェント) および中規模の企業 (30名のエージェント) ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.8/5** | 104 レビュー | | 使いやすさ | 4.7/5 | レビュー全体に基づく | | カスタマー・サポート | 4.8/5 | レビュー全体に基づく | | 価格の妥当性 | 4.8/5 | レビュー全体に基づく | | 機能 | 4.6/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Bright Pattern - **ロケーション**: San Bruno, アメリカ - **設立**: 2010 ## ビジネスコンテキスト - **価格プラン**: $0.00 - **価格モデル**: (無料版が利用可能) (無料のトライアル) - **対象となる企業**: 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Linux（デスクトップ）, Windows（オンプレミス）, Linux（オンプレミス）, Chromebook（デスクトップ）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: 英語 - **利用可能な国**: アメリカ合衆国, イギリス, インド, オーストラリア, カナダ, ドイツ, ブラジル, メキシコ, 中国, 日本 ## 機能 - Alerts/Escalation - CRM - CTI (コンピューター電話統合) - IVR - NPSアンケート構造 - Real-Time Monitoring - SIPトランキング - VoIP - アンケートおよびフィードバック - アンケート／投票管理 - インタラクション追跡 - エージェント・インタフェース - キャンペーン管理 - キュー管理 - コールスクリプト - コールセンター運営 - コールバックのスケジューリング - ダッシュボード - チャットボット - テキスト分析 - テキスト音声変換 - テンプレートのカスタマイズ - ナレッジベース管理 - ネガティブ・フィードバック管理 - パワー・ダイヤラー - フィードバック管理 - ボイスメール - マルチチャネル・データ収集 - リスト管理 - レポートと統計 - レポート／分析 - 予測ダイヤラー - 事前録音メッセージ - 受信箱管理 - 品質マネジメント - 自動ダイヤル - 自動ルーティング - 自動着信分配 - 複数スクリプト - 通話スクリーニング - 通話モニタリング - 通話ルーティング - 通話レポート - 通話記録 - 通話転送 - 通話追跡 - 通話録音 - 連絡先管理 - 電話キー入力 - 音声カスタマイズ ## 統合 (合計18件) - Amazon EC2 - Aspect Workforce - Dynamics 365 - Gmail - Google Analytics 360 - Google Calendar - Meta for Business - Oracle B2C Service - Oracle Service - PaySimple - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - Twitter/X - Verint Workforce Management ... さらに3件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [コールセンターシステム](https://www.capterra.jp/directory/30007/call-center/software) ## 関連カテゴリー - [コールセンターシステム](https://www.capterra.jp/directory/30007/call-center/software) - [IP電話アプリ](https://www.capterra.jp/directory/30940/voip/software) - [プレディクティブダイヤラーシステム](https://www.capterra.jp/directory/30597/predictive-dialer/software) - [自動ダイヤルソフト](https://www.capterra.jp/directory/30999/auto-dialer/software) - [テレフォニーソリューション](https://www.capterra.jp/directory/30084/telephony/software) ## 代替製品 1. [Bitrix24](https://www.capterra.jp/software/113540/bitrix24) — 4.2/5 (990 reviews) 2. [Talkdesk](https://www.capterra.jp/software/132852/talkdesk) — 4.5/5 (733 reviews) 3. [Genesys Cloud CX](https://www.capterra.jp/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 4. [NiCE CXone](https://www.capterra.jp/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [UJET](https://www.capterra.jp/software/164070/ujet) — 4.6/5 (140 reviews) ## レビュー ### "flexible approach to a flexible world" — 5.0/5 > **Marc** | *2020年7月24日* | レジャー、旅行、観光 | おすすめ評価：10.0/10 > > **良いポイント**: As per the title, it is the flexibility of the system and how easy it is to use\! What takes BP to the next level is the service I receive from them. They want to learn and they want to get even better and to do that they actually engage with their customers. I was impressed by their original RFP presentation/demo\! We were using an outdated version of their system which was supplied by Aspect so I was skeptical as the version we had was not good, but we found out Aspect were selling us a version which was 2 years old and everything was simply hard and had to be done their way. It turned out that feedback we had given aspect, BP had taken and improved their system and actually commented on a few of my employees by names that they were grateful for that and it helped them. so flexibility simplicity and their engagement is second to none and I would always recommend BP > > **改善点**: I haven't had any downsides as of yet and I am sure there will be some from time to time, but I am confident that whatever happens, they will go the extra mile to get it sorted > > its the personal touch that matters and the pride they have for their system. I am the sort of person who always asks "what if " or "could we" and they help me get those questions answered. and if its not there to be added or done i know it will be at some point. nothing is to hard for them to do and the relationship i have developed with the team is like nothing i experienced with Aspect, Genesys or not so NICE. The so called better are really just bigger companies who have lost sight of the personal touch and truly working with clients ----- ### "Huge automation potential\!" — 5.0/5 > **Jennifer** | *2023年2月22日* | 自動車 | おすすめ評価：10.0/10 > > **良いポイント**: Integration and implementation was smooth, it's easy to use, and we love the level of control and flexibility we have when building voice and chat scenarios. > > **改善点**: Email routing does not currently have the same level of flexibility and features available. > > We've reduced contacts and improved our level of reporting. Agents have quickly adopted the platform and appreciate the improved experience. ----- ### "Great for the Start-up and MidSize Company" — 3.0/5 > **認証済みレビュアー** | *2018年2月6日* | おすすめ評価：7.0/10 > > **良いポイント**: Remote Cloud based system, requires an online download for the compatibility of the software to your desktop. Allows for call outcome and dispositions to be added, edited. Has user directory, can take notes on the caller. Can while on the call stop recording, saves the users daily call log. Allows for users calling inbound to be placed on a callback list which the system will generate a callback when the call volume decreases in the queue. The system is easy to use has mute functions on the screen if you do not have capabilities on your headset. Has caller ID for those callers in the system. Allows for transfers and holds. Employees get their own designated extensions for each campagin. Allows for campaigns to be set-up. > > **改善点**: The call log would be more effective if users could independently run stat comparisons or if it tallied for the user key information such as average call time, average hold time, average daily calls taken, and percentages of which disposition is used. Because call centers are so competitive and this information is monitored for employee performance. allowing employees to be accountable on their own for improvement wiill benefit the agent and company for better productivity due to agent awareness. Having the ability to pull up a call and see what you dispositioned it as would be useful as this is a function of FIVE9 that was very useful for agents to recall the call outcomes. It would be nice to hear a warning beep a minute before the next phone call comes in and 2 beeps 30 seconds before your next call comes in so agents are not still typing notes in the CRM and a call comes. Customers would complain that they would leave a number for a callback to be called back and placed on hold again, or not be called back at all. Need a feature for automatic call recording to be optional and when a user accepts an inter-office call it asks both users do you want the call recorded if both users do not say yes it does not record. I would get kicked out the system and it shows me as not ready but I would be on an active call but with no ability to disposition the call nor was it showing I was on a call which hurt my agent performance for calls not being dispositioned. Calls that are not dispositioned due to software failure, data connection etc. or being lost should somehow indicate rather than not dispositioned something like "network failure" so administrators do not think agents are simply not dispositioning call outcomes. Maybe possibly creating an integration with CRM software which when caller ID has identified the caller it can pull the account up in the CRM and calls which have not been dispositioned when a new call is taken the softphone will copy the major account changes to the call and for disposition it says OTHER-and action in the CRM such as refund, cancellation, no changes. If a user fails to log out of BrightPattern the next day when the system opens that user wiill have calls routed to them. Maybe having a feature which specifies times a user gets phone calls. to end or begin or both. This was a challenge when a user has a password on their keyboard and mgmt is not there and you can not sign in to the computer to log them out from taking phone calls. Or having a feature after 8 hours of no phone calls the phone will automatically go into sleep mode and not accept phone calls. Needs the ability to tell you which campaign a person is calling into, showing the phone number the person actually dialed. ----- ### "Bright Pattern Omnichannel CCaaS Review - Great enterprise omnichannel solutions" — 5.0/5 > **Darren** | *2020年11月13日* | 通信 | おすすめ評価：10.0/10 > > **良いポイント**: Bright Pattern has some of the most innovative omnichannel features including omnichannel quality management for monitoring 100% of interactions on all channels Bright Pattern has a mature offering and experienced executive team of contact center veterans One key thing that sets Bright Pattern apart from other vendors is their speed of deployment. They also have great and quick ROI. They are a great all-in-one solution but also have out-of-the-box integrations to fulfill the needs of any size of contact center both SMB and Enterprise. > > **改善点**: None that come to mind. There are no cons to BP. Can't go wrong with this software > > Exceptional. Amazing platform that is a tremendous value ----- ### "Great Product" — 5.0/5 > **Heidi** | *2019年12月3日* | 小売 | おすすめ評価：9.0/10 > > **良いポイント**: I love that all of our customer interactions are on one platform. Very user friendly and simple to program. I was part of implementing this software, it was easy to train and easy for agents to learn. The software has great documentation if you need assistance, otherwise their support team has been great\! They respond quickly and are easy to work with. > > **改善点**: When there are changes made or updates I am not notified of the changes that are made. > > I love Bright Pattern, from the beginning the demo was great, explained things in great detail. As we moved our services over to them they have been super easy to work with. ----- ページ：1 / 5\ 次へ: [次ページ](https://www.capterra.jp/software/130369/bright-pattern?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/130369/bright-pattern) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## 構造化データ