AIM

Its really easy to make reports which is good for this type of software

良いポイント:

I really like how you can easily generate reports, that's important for my business and I believe this software can do the best job of it.

改善してほしい点:

I don't like that's a little clunky to use, but that should go without saying because this is super complex software we're dealing with here.

Small shop with multiple needs

製品を使ってみた感想： Overall the POS has helped us make large improvements to how we do bussines. In many small ways the software is inflexable and since we have an owner with a CPA he has noted that the accounting side of the software is not as intuitive as others like quickbooks. As we get more familiar with it things are making more sense but the learning curve for the accounting reports is steeper than expected.

良いポイント:

Customizing the menu system makes it easy to help new users get familiar.

改善してほしい点:

The bugs that we do have often leave issues that take time to find or resolve after the initial issue is corrected.

It's a shame - good ideas, bad execution.

製品を使ってみた感想： There are a lot of good ideas in this software, but things like a staff that's not on the same page, and a long-awaited refresh of their base tech keep AIMsi a frustrating software package. We stay because our lesson program is to big to be handled by any other solutions we looked at, but I would advise others to hold off until their promised rebuild is released.

良いポイント:

Lesson management is good. Inventory management and sales are serviceable.

改善してほしい点:

Built on outdated technology, which means the system will get slower and more bloated as your business grows. Simple ancillaries (like date lookup) require Googling to find outdated Microsoft files when you replace computers, and support won't have those files available. E-commerce is excruciatingly complex to execute; why must it be this complicated when options like Squarespace and Shopify exist? They don't require the user to learn XML to take full advantage of their features. The PO system is convoluted, the workflow makes no sense. Inventory management could stand to lose some processes to speed things up and make it more understandable. Reporting doesn't make much sense, either. But the most frustrating part for us has been the staff. Calling support is rarely a good experience; it often sounded like someone was paging through a manual to find a solution. Recently, I found out why: support is tiered, and we are on the lowest tier. I've been using this software for 5 years, and no one at TriTech offered us an upgrade. Online help files don't offer much more in the way of assistance. Navigation is clunky, and entries are often incomplete or outdated. We've also experienced the classic "sales promises features that developers say can't be done" routine. The most recent involved running their product on a Windows tablet - sales said it could be done, but later, support said it was only possible using Remote Desktop Protocol (a thing I wish I knew before I purchased the Windows tablet & an additional license). More than once, I've been scolded by sales for "not understanding how [their] software works." They require you to buy gift cards & hardware through them, at a substantial markup. I'm getting frustrated just thinking about this stuff...

The BEST option for almost any industry.

良いポイント:

It is very customizable. Along with automating some processes, you can have everything completed with a click or a touch

改善してほしい点:

Be prepared to watch a lot of videos to learn how to set up and use AIM. You will also need to build your specific training documentation for your company.

Product Review

製品を使ってみた感想： My overall experience has been great. From the beginning the help to set this program up for our needs was challenging but very successful. Josh, our salesman has been nothing but helpful and informative and always replys quickly and is always checking in. That is very important to us, someone who takes the time to email every so often to check in and make sure everything is going well. If we have a question he always responds quickly.

良いポイント:

The more we use the software the more we learn and love the product. We use this software everyday runnig reports, for our POS, inventory, and much more. We love the button feature to make everyday use easy.

改善してほしい点:

I find that it is hard to find a credit card company that is compliant with AIM.