--- description: Creatio CRMを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Creatio CRMとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [SFA（営業支援システム）](/directory/12/sales-force-automation/software) > [Creatio CRM](/software/130149/bpm-online-crm) # Creatio CRM Canonical: https://www.capterra.jp/software/130149/bpm-online-crm ページ：1 / 7\ 次へ: [次ページ](https://www.capterra.jp/software/130149/bpm-online-crm?page=2) > CRMの新時代 :AIを基盤に構築 。 すぐに行動することができます > > 評価：149人のユーザーによる評価は**4.7/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Creatio CRMの対象ユーザー ノーコードでAIを核にあらゆる顧客および運用ワークフローを管理する新時代のCRMです 。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.7/5** | 149 レビュー | | 使いやすさ | 4.7/5 | レビュー全体に基づく | | カスタマー・サポート | 4.7/5 | レビュー全体に基づく | | 価格の妥当性 | 4.7/5 | レビュー全体に基づく | | 機能 | 4.7/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Creatio - **ロケーション**: Boston, アメリカ - **設立**: 2014 ## ビジネスコンテキスト - **価格プラン**: $40.00 - **対象となる企業**: 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Windows（オンプレミス）, Linux（オンプレミス）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: アラビア語, イタリア語, インドネシア語, ウクライナ語, オランダ語, スペイン語, チェコ語, デンマーク語, トルコ語, ドイツ語, ハンガリー語, フランス語, ブルガリア語, ヘブライ語, ポルトガル語, ポーランド語, ロシア語, 英語 - **利用可能な国**: アイルランド, アゼルバイジャン, アメリカ合衆国, アラブ首長国連邦, アルゼンチン, アルメニア, イギリス, イスラエル, イタリア, インドネシア, ウクライナ, ウズベキスタン, ウルグアイ, エクアドル, エストニア, エルサルバドル, オマーン, オランダ, オーストラリア, オーストリア さらに70件 ## 機能 - AI／機械学習 - CRM - Catalog Management - For Financial Institutions - Third-Party Integrations - アポイントメント管理 - アンケートおよびフィードバック - アンケート／投票管理 - キャンペーン管理 - キャンペーン計画 - コミュニケーション管理 - コラボレーションツール - コンバージョン追跡 - コンプライアンス管理 - コンプライアンス追跡 - サポートチケット管理 - スケジューリング - チャットボット - チャンネル管理 - ドキュメント管理 - ナレッジ管理 - パイプライン管理 - ビジュアル分析 - ポートフォリオ管理 - マルチキャンペーン - マーケティングの自動化 - ユーザー管理 - ランディングページ、Webフォーム - リード生成 - レポート／分析 - ワークフロー管理 - 事業予測 - 会話インテリジェンス - 価格最適化 - 保険業界向け - 借り手管理 - 受信箱管理 - 営業チーム／組織向け - 営業活動管理 - 手数料管理 - 検索／フィルター - 財務報告 - 財務管理 - 連絡先データベース - 連絡先管理 - 顧客データベース - 顧客データベース - 顧客体験の管理 - 顧客履歴 - 顧客追跡 ... さらに71件の機能 ## 統合 (合計23件) - Apollo - Asterisk - Avaya Experience Platform - Brandwatch - DocFlow - Gmail - GoTo Meeting - Google Calendar - Google Contacts - Infobip - LDAP Manager - Mailchimp - Meta for Business - Microsoft Excel - Microsoft Outlook ... さらに8件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [SFA（営業支援システム）](https://www.capterra.jp/directory/12/sales-force-automation/software) ## 関連カテゴリー - [SFA（営業支援システム）](https://www.capterra.jp/directory/12/sales-force-automation/software) - [保険業務システム](https://www.capterra.jp/directory/20035/insurance-agency/software) - [貸付ローンシステム](https://www.capterra.jp/directory/20011/loan-origination/software) - [CRMツール](https://www.capterra.jp/directory/2/customer-relationship-management/software) - [リード管理ツール](https://www.capterra.jp/directory/30017/lead-management/software) ## 代替製品 1. [Bigin by Zoho CRM](https://www.capterra.jp/software/204998/bigin-by-zoho-crm) — 4.7/5 (738 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.jp/software/61368/salesforce) — 4.4/5 (18790 reviews) 3. [HubSpot CRM](https://www.capterra.jp/software/152373/hubspot-crm) — 4.5/5 (4470 reviews) 4. [Zoho CRM](https://www.capterra.jp/software/155928/zoho-crm) — 4.3/5 (6982 reviews) 5. [Dynamics 365](https://www.capterra.jp/software/157279/dynamics-365) — 4.4/5 (5834 reviews) ## レビュー ### "Great CRM running over a nice business process tool" — 5.0/5 > **Rommel** | *2016年10月31日* | 情報技術、情報サービス | おすすめ評価：10.0/10 > > **良いポイント**: Main advantages for BPMOnline: 1) Marketing, Sales and Services is fully integrated and normally don't require external or additional tools to work. 2) No hidden costs. The cost model and licenses are quite simple. Your contract normally provides all (and more) of what you need. It's really weird to find unexpected restrictions in the licenses you buy. 3) Learning curve for users, administrators and technicians is very short. With good guidance during implementation, you can take control very fast. > > **改善点**: Some areas that requires improvements: 1) Integration to third party tools. There are certain integrations that come with the tool like email and phone systems. But others like legacy system or very particular solutions, requires development that can be difficult (not impossible). The lack of existing solutions in the market (free or paid) force you to develop those integrations. 2) Changes are easy to do, but they normally requires compilation. This can take some time, and if it's executed incorrectly, you can affect your instance. 3) The security is very detailed and can be aligned to every model. But, some changes applies just to new records, not to historical information. This can require customizations to work properly. 4) Analytics tool is simple to use and powerful, but it still require some additional features, like calculated variables and export. > > BPMOnline, like most of the commercial tools out there, is a CRM build over a customizable framework. The main different with other tools, is what this framework offers, and the knowledge required to work on it. First, the business process tool is easy to use yet powerful and robust. It can be used to automate business tasks, implement rules and also, to develop integrations with third party tools. The framework was build in .NET, so certain customizations and scripts are build either in c\# (server side code) or javascript (client side code). If you know those languages, your learning curve in BPMOnline (which is normally shorter than others) will be even shorter than the rest of users. On the user side, the system is very friendly and intuitive, so you normally don't get lost in tons of options. Most of then are hidden and reserved for administrators. ----- ### "Creatio CRM for Powerful Customer Support" — 5.0/5 > **Anna** | *2024年12月2日* | 人材派遣、人材紹介 | おすすめ評価：9.0/10 > > **良いポイント**: Creatio CRM is executive and reliable in controlling all the procurement processes. > > **改善点**: Creatio CRM is practical and offers decency in service delivery. > > Creatio CRM has dynamic measure for managing every customer concern. ----- ### "Excellent technological execution of the buggy product" — 2.0/5 > **認証済みレビュアー** | *2019年5月16日* | 弁護士業界 | おすすめ評価：4.0/10 > > **良いポイント**: Easily customizable. Excellent support from technical side. > > **改善点**: lots of bugs. new updates would override the fixes and render software useless until new patches would be applied. > > Customer service was great and the team dedication to find suitable solution was beyond reproach. Having said that, I felt that I joined their QA team and kept running into bugs that made use of the product impossible until the bug was fixed. Ultimately, I never truly got to use the product and just gave in. ----- ### "Cutting-edge agile software solution, designed to optimize your conversion rates and drive business" — 5.0/5 > **Alexander** | *2023年4月13日* | 石油、エネルギー | おすすめ評価：9.0/10 > > **良いポイント**: Sales Creatio stands out as an exceptional product for automating sales and distribution workflows. As a midsize player in the competitive manufacturing industry, our ability to compete with larger players has been significantly enhanced through our transformational approach and unwavering commitment to continuous innovation. Incorporating no-code tools into our sales/business analytics toolkit has proven to be a valuable addition. These tools have empowered our team to streamline processes and achieve greater efficiency, ultimately contributing to our success in the market. Notably, our conversion rates have experienced a significant increase, and our sales team is thrilled with the results. > > **改善点**: While we have overall been highly satisfied with the platform, we have encountered occasional technical issues. Nevertheless, the support provided by Creatio has been instrumental in swiftly resolving these minor issues, ensuring that our overall experience with the platform has remained uninterrupted. > > We recognize that implementing Studio Creatio earlier would have been a strategic move. The platform has proven to be a game-changer for our operations, significantly improving our business processes and increasing our overall resilience, which is paramount in today's rapidly evolving business landscape. ----- ### "Completely satisfied and loyal to Creatio solutions" — 5.0/5 > **Mitch** | *2020年9月1日* | コンピュータ・ソフトウェア | おすすめ評価：10.0/10 > > **良いポイント**: The system has advanced tools to not only manage but also to constantly improve customer relationship. The system’s agility and scalability are some of the greatest benefits to us. Thanks to the platform’s tools, we are able to keep introducing new solutions to our customers, adding new communication channels, and improving customer-facing workflows regularly. The system also helped us reduce operational costs and grow customer satisfaction level significantly. Even though the system is powerful and feature-rich already, we are confident that the product has a huge potential. Creatio’s team of professionals keep enhancing the system’s functionality with advanced AI-powered solutions and other latest technologies. > > **改善点**: The learning curve might be steep at times, especially since there is a wide range of useful features that we can utilize for the greater benefit of our business. Having an abundance of solutions and tools to use, we never stop learning something more about the system and its capabilities. While it is definitely a good thing, it might sometimes feel overwhelming since we need to continuously catch up with the new features that Creatio keeps rolling out. Another great thing – they are ensuring all the features are user-friendly, which makes the adoption of new functionality easy. > > We opted for Creatio because it offered user-friendly low-code development tools which allowed us to adjust the processes regularly based on our changing business needs and strategies. Now we are fully satisfied with the system and its functionality. Creatio helps us serve our customers better daily. We utilize the platform actively to manage our customer-facing processes as well as improve our internal operations. ----- ページ：1 / 7\ 次へ: [次ページ](https://www.capterra.jp/software/130149/bpm-online-crm?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/130149/bpm-online-crm) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## 構造化データ