--- description: Creatio CRMを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Creatio CRMとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [SFA（営業支援システム）](/directory/12/sales-force-automation/software) > [Creatio CRM](/software/130149/bpm-online-crm) # Creatio CRM Canonical: https://www.capterra.jp/software/130149/bpm-online-crm ページ：1 / 7\ 次へ: [次ページ](https://www.capterra.jp/software/130149/bpm-online-crm?page=2) > CRMの新時代 :AIを基盤に構築 。 すぐに行動することができます > > 評価：150人のユーザーによる評価は**4.7/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Creatio CRMの対象ユーザー ノーコードでAIを核にあらゆる顧客および運用ワークフローを管理する新時代のCRMです 。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.7/5** | 150 レビュー | | 使いやすさ | 4.6/5 | レビュー全体に基づく | | カスタマー・サポート | 4.7/5 | レビュー全体に基づく | | 価格の妥当性 | 4.6/5 | レビュー全体に基づく | | 機能 | 4.6/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Creatio - **ロケーション**: Boston, アメリカ - **設立**: 2014 ## ビジネスコンテキスト - **価格プラン**: $40.00 - **対象となる企業**: 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Windows（オンプレミス）, Linux（オンプレミス）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: アラビア語, イタリア語, インドネシア語, ウクライナ語, オランダ語, スペイン語, チェコ語, デンマーク語, トルコ語, ドイツ語, ハンガリー語, フランス語, ブルガリア語, ヘブライ語, ポルトガル語, ポーランド語, ロシア語, 英語 - **利用可能な国**: アイルランド, アゼルバイジャン, アメリカ合衆国, アラブ首長国連邦, アルゼンチン, アルメニア, イギリス, イスラエル, イタリア, インドネシア, ウクライナ, ウズベキスタン, ウルグアイ, エクアドル, エストニア, エルサルバドル, オマーン, オランダ, オーストラリア, オーストリア さらに70件 ## 機能 - AI／機械学習 - Bonds/Stocks - CRM - For Financial Institutions - NPSアンケート構造 - Task Automation - Third-Party Integrations - アポイントメント管理 - アンケートおよびフィードバック - アンケート／投票管理 - エージェント・インタフェース - キャンペーン管理 - キャンペーン計画 - コミュニケーション管理 - コラボレーションツール - コンテンツライブラリ - コンプライアンス管理 - サポートチケット管理 - チャットボット - チャンネル管理 - データ入力 - ナレッジ管理 - パフォーマンス管理 - フィードバック管理 - マルチキャンペーン - マルチチャネル・データ収集 - マーケティングの自動化 - リード生成 - レポート／分析 - ワークフロー管理 - 会話インテリジェンス - 作業発注管理 - 価格最適化 - 保険業界向け - 保険証書管理 - 受信箱管理 - 営業チーム／組織向け - 営業活動管理 - 投資家管理 - 投資追跡 - 政府向け - 検索／フィルター - 自動ダイヤル - 自動ルーティング - 苦情管理 - 財務分析 - 財務報告 - 連絡先管理 - 顧客履歴 - 顧客追跡 ... さらに160件の機能 ## 統合 (合計23件) - Apollo - Asterisk - Avaya Experience Platform - Brandwatch - DocFlow - Gmail - GoTo Meeting - Google Calendar - Google Contacts - Infobip - LDAP Manager - Mailchimp - Meta for Business - Microsoft Excel - Microsoft Outlook ... さらに8件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [SFA（営業支援システム）](https://www.capterra.jp/directory/12/sales-force-automation/software) ## 関連カテゴリー - [SFA（営業支援システム）](https://www.capterra.jp/directory/12/sales-force-automation/software) - [保険業務システム](https://www.capterra.jp/directory/20035/insurance-agency/software) - [貸付ローンシステム](https://www.capterra.jp/directory/20011/loan-origination/software) - [CRMツール](https://www.capterra.jp/directory/2/customer-relationship-management/software) - [リード管理ツール](https://www.capterra.jp/directory/30017/lead-management/software) ## 代替製品 1. [Bigin by Zoho CRM](https://www.capterra.jp/software/204998/bigin-by-zoho-crm) — 4.7/5 (742 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.jp/software/61368/salesforce) — 4.4/5 (18806 reviews) 3. [HubSpot CRM](https://www.capterra.jp/software/152373/hubspot-crm) — 4.5/5 (4482 reviews) 4. [Zoho CRM](https://www.capterra.jp/software/155928/zoho-crm) — 4.3/5 (6994 reviews) 5. [Dynamics 365](https://www.capterra.jp/software/157279/dynamics-365) — 4.4/5 (5846 reviews) ## レビュー ### "Great CRM running over a nice business process tool" — 5.0/5 > **Rommel** | *2016年10月31日* | 情報技術、情報サービス | おすすめ評価：10.0/10 > > **良いポイント**: Main advantages for BPMOnline: 1) Marketing, Sales and Services is fully integrated and normally don't require external or additional tools to work. 2) No hidden costs. The cost model and licenses are quite simple. Your contract normally provides all (and more) of what you need. It's really weird to find unexpected restrictions in the licenses you buy. 3) Learning curve for users, administrators and technicians is very short. With good guidance during implementation, you can take control very fast. > > **改善点**: Some areas that requires improvements: 1) Integration to third party tools. There are certain integrations that come with the tool like email and phone systems. But others like legacy system or very particular solutions, requires development that can be difficult (not impossible). The lack of existing solutions in the market (free or paid) force you to develop those integrations. 2) Changes are easy to do, but they normally requires compilation. This can take some time, and if it's executed incorrectly, you can affect your instance. 3) The security is very detailed and can be aligned to every model. But, some changes applies just to new records, not to historical information. This can require customizations to work properly. 4) Analytics tool is simple to use and powerful, but it still require some additional features, like calculated variables and export. > > BPMOnline, like most of the commercial tools out there, is a CRM build over a customizable framework. The main different with other tools, is what this framework offers, and the knowledge required to work on it. First, the business process tool is easy to use yet powerful and robust. It can be used to automate business tasks, implement rules and also, to develop integrations with third party tools. The framework was build in .NET, so certain customizations and scripts are build either in c\# (server side code) or javascript (client side code). If you know those languages, your learning curve in BPMOnline (which is normally shorter than others) will be even shorter than the rest of users. On the user side, the system is very friendly and intuitive, so you normally don't get lost in tons of options. Most of then are hidden and reserved for administrators. ----- ### "Completely satisfied and loyal to Creatio solutions" — 5.0/5 > **Mitch** | *2020年9月1日* | コンピュータ・ソフトウェア | おすすめ評価：10.0/10 > > **良いポイント**: The system has advanced tools to not only manage but also to constantly improve customer relationship. The system’s agility and scalability are some of the greatest benefits to us. Thanks to the platform’s tools, we are able to keep introducing new solutions to our customers, adding new communication channels, and improving customer-facing workflows regularly. The system also helped us reduce operational costs and grow customer satisfaction level significantly. Even though the system is powerful and feature-rich already, we are confident that the product has a huge potential. Creatio’s team of professionals keep enhancing the system’s functionality with advanced AI-powered solutions and other latest technologies. > > **改善点**: The learning curve might be steep at times, especially since there is a wide range of useful features that we can utilize for the greater benefit of our business. Having an abundance of solutions and tools to use, we never stop learning something more about the system and its capabilities. While it is definitely a good thing, it might sometimes feel overwhelming since we need to continuously catch up with the new features that Creatio keeps rolling out. Another great thing – they are ensuring all the features are user-friendly, which makes the adoption of new functionality easy. > > We opted for Creatio because it offered user-friendly low-code development tools which allowed us to adjust the processes regularly based on our changing business needs and strategies. Now we are fully satisfied with the system and its functionality. Creatio helps us serve our customers better daily. We utilize the platform actively to manage our customer-facing processes as well as improve our internal operations. ----- ### "A decent CRM software" — 3.0/5 > **Nicole** | *2025年6月2日* | 人材 | おすすめ評価：6.0/10 > > **良いポイント**: The new email marketing design section is a great improvement. The ease of design and ability to customize marketing emails has greatly increased. The tagging system also helps create email lists and follow clients in their specific pipelines. > > **改善点**: There is no undo in the email design section. This is one of my primary uses and I have wasted a lot of time after accidentally deleting a section and having no way to retrieve it. I also dislike that you cannot create landing pages to include in emails through Creatio. > > My overall experience is okay. For the price, Creatio does get the job done, however, my team relies on other programs to supplement features that Creatio does not offer. ----- ### "Creatio is really the best\!" — 5.0/5 > **Fernando** | *2026年6月12日* | 金融サービス | おすすめ評価：9.0/10 > > **良いポイント**: Definitely the easy of use. You can easily develop, adjust and create new pages from scratch super fast > > **改善点**: There is not really anything that stand out. If I could name something, it would be the lack of self paced training. > > Very positive. We enabled plenty of business users and they are capable of creating new elements and adding their new ideas to the platform ----- ### "An intuitive CRM tool" — 5.0/5 > **Heather** | *2020年8月25日* | 病院、ヘルスケア | おすすめ評価：8.0/10 > > **良いポイント**: I love the system's UI. It's very similar to salesforce without the heavy price and its easier to customize. We have had great user uptake since launch. Additionally, out outside sales team love the mobile application. > > **改善点**: The email integration has been tricky with outlook. > > I would recommend this tool to others struggling with user adaptation. We have built additional sections for each of our departments and they are getting on board as well. ----- ページ：1 / 7\ 次へ: [次ページ](https://www.capterra.jp/software/130149/bpm-online-crm?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/130149/bpm-online-crm) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## 構造化データ