--- description: Veeva CRMを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Veeva CRMとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [CRMツール](/directory/2/customer-relationship-management/software) > [Veeva CRM](/software/129924/veeva-crm) # Veeva CRM Canonical: https://www.capterra.jp/software/129924/veeva-crm ページ：1 / 2\ 次へ: [次ページ](https://www.capterra.jp/software/129924/veeva-crm?page=2) > 発注管理、Chatterのコラボレーション機能、Concurとの統合、モバイル対応を搭載したライフ・サイエンス業界向けのオンライン (CRM)。 > > 評価：18人のユーザーによる評価は**4.5/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Veeva CRMの対象ユーザー Veeva Systems Inc.は、世界のライフ・サイエンス業界向けにクラウドベースのソフトウェアを提供するリーディング・カンパニーです。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.5/5** | 18 レビュー | | 使いやすさ | 4.3/5 | レビュー全体に基づく | | カスタマー・サポート | 4.2/5 | レビュー全体に基づく | | 価格の妥当性 | 4.0/5 | レビュー全体に基づく | | 機能 | 4.7/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Veeva Industries - **ロケーション**: Pleasanton, アメリカ - **設立**: 2007 ## ビジネスコンテキスト - **価格モデル**: (無料版が利用可能) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: トルコ語, 日本語, 英語 - **利用可能な国**: アメリカ合衆国, イギリス, オーストラリア, カナダ, 日本 ## 機能 - アクティビティ・ダッシュボード - インタラクション追跡 - ドキュメント・ストレージ - リード管理 - レポート／分析 - ワークフロー管理 - 連絡先管理 ## 統合 (合計1件) - Salesforce Platform ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） ## Category - [CRMツール](https://www.capterra.jp/directory/2/customer-relationship-management/software) ## 代替製品 1. [Bigin by Zoho CRM](https://www.capterra.jp/software/204998/bigin-by-zoho-crm) — 4.7/5 (727 reviews) 2. [HubSpot CRM](https://www.capterra.jp/software/152373/hubspot-crm) — 4.5/5 (4455 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.jp/software/61368/salesforce) — 4.4/5 (18771 reviews) 4. [Zoho CRM](https://www.capterra.jp/software/155928/zoho-crm) — 4.3/5 (6969 reviews) 5. [Dynamics 365](https://www.capterra.jp/software/157279/dynamics-365) — 4.4/5 (5817 reviews) ## レビュー ### "Veeva, a SaaS CRM for Pharmaceutical Laboratories" — 4.0/5 > **Laurent** | *2015年6月23日* | 薬品 > > **良いポイント**: I like the easy and fast customization (forms, fields) for an internal Veeva admin (for example) What if very useful too, is the import tool, allowing you to import / update and export data of your database. And of course, as a SaaS, the possibility to access your application and data on any device. I sometimes use my android phone (and somes reps their iphones) to quickly look at what I need (instead of open my laptop, ...) when of course I have a connexion (see below). > > **改善点**: Offline app... As for many companies, I have reps on the road all week long, and depending where they are, no 3G/4G connexion. And sometimes, no Wifi in hotel. So an offline version is very important and usefull. Currently, only 2 offline versions : one for Windows, but no more maintained, and one for iPad, with an unknown future (and you have to buy iPad for all your fieldforce) ... So a good way to improve this app should be to provide good offline version on various platforms. Reports are to be improved too, as the reporting tools and reporting capabilities are very limited. > > Veeva is an on-line (SaaS) CRM dedicated for pharmaceutical companies. It is based on Salesforce. So you get most of Salesforce's out-of-the-box capabilities with new fields/forms/workflow. Before choosing this CRM, we looked at the most dynamic tools available on the market, and if possible close to our business. After many tests and analysis of the specifications, we selected Veeva. Working for a Animal Health laboratorie, we had to customize it, as our business is not exactly the same as Human Health. It was a good test to verify how easy to customize Veeva is. As usual, the main thing is to define precisely what you want, but once it's done, Veeva is highly customizable. And quickly. (New) field and/or (new) forms can be on production very quickly (you have a sandbox to play and test), including an high level of security allowing to define what can be done by who, or what is visible or editable, etc. Workflow, specific rules, and triggers are (a bit) more difficult to develop. My advice is to train internally one person as administrator in order to be very reactive when an update (of your needs, sales and marketing teams have so many ideas \!) is necessary. About the support, the Veeva support is very good (or I was very lucky) : we got a good local support (France) for the launch, and then the Veeva support (one Veeva guy) was very efficient. But when we moved to a global support, made by one of the "Big 4", it was a nightmare to manage. Where I was disappointed it is about reporting. The reports that you can create are quite limited. ----- ### "Veeva CRM Review: Empowering Pharmaceutical Companies for Success" — 5.0/5 > **Angelica** | *2023年6月23日* | 薬品 | おすすめ評価：10.0/10 > > **良いポイント**: Veeva CRM provides pharmaceutical companies with a number of benefits. First of all, its pharmaceutical industry-specific features and adaptable workflows especially address the needs of the business, enabling effective management of sales, customer relations, and compliance. The software's powerful analytics and reporting features offer insightful data on sales success, allowing for more targeted decision-making and data-driven decision-making. Veeva CRM's seamless interaction with other Veeva solutions, such Veeva Vault, guarantees efficient data transfer throughout the company. Additionally, the mobile compatibility of the software enables sales people to access crucial data and update records while on the go, boosting productivity and responsiveness. > > **改善点**: Veeva CRM has many advantages, but there are also certain drawbacks to be aware of. First off, the initial setup and configuration of the software can be difficult and time-consuming, necessitating professional help. The advanced capabilities of the system entail a steep learning curve, according to some users. Although they are a possibility, customization choices may necessitate more development work, which may limit flexibility for some firms. Last but not least, Veeva CRM's implementation and upkeep costs could be prohibitive for smaller pharmaceutical firms with tight resources. However, the expense is frequently justifiable given the software's full capabilities and specialized features. > > I had the chance to use Veeva CRM while interning at the university's pharmaceutical product development and research division. The program has proven to be a priceless tool for growing revenue and maintaining client interactions. Our team's productivity was greatly increased by its industry-specific functionality, such as tracking interactions with healthcare specialists and adhering to regulatory regulations. We were able to discover areas for improvement and acquire insightful information about our sales success thanks to the rich reporting tools. The software's interface with Veeva Vault allowed for simple departmental data sharing and collaboration. Overall, Veeva CRM was extremely important in helping us to empower our team and streamline our sales operations. ----- ### "I currently train our sales force on Veeva CRM, and observe field personnel using this software." — 4.0/5 > **Adam** | *2017年12月14日* > > **良いポイント**: Veeva CRM Is an extremely simple, intuitive software that helps users with pre-call planning, capturing and recording transactions, and analyzing their daily sales activity. I also appreciate the customer support and involvement by our Veeva solutions consultants. They are extremely invested in our success and work to eliminate barriers and problem areas our users face. Because this is a shared platform, they're not able to fix everything. However, as appropriate, they work really hard to find solutions to our needs. > > **改善点**: As mentioned earlier, this is a shared platform. So, there are times where we need a solution. However, that solution would negatively impact other Veeva customers and cannot be implemented to our exact specifications. That is why it is so important to have a solution specialist who can help guide, recommend, and advise on the best way is to fix the issue. In some cases, instead of changing the software, we have changed our internal process(es) for the better. In terms of the online version of the software, the user interface is outdated. Both off-line and online interfaces are scheduled for an overhaul and facelift in 2018. This will help improve the user experience and bring a fresher, more modern feel in the way the software presents. ----- ### "Flexible CRM with Veeva for clinical trials" — 5.0/5 > **認証済みレビュアー** | *2023年12月20日* | 慈善活動 | おすすめ評価：10.0/10 > > **良いポイント**: -Integration with various data sources to demonstrate single source of truth -Strong reporting and analytical capabilities for informed decision making > > **改善点**: Cost is high as compared to competition The tool can be further customized ----- ### "CRM for business" — 5.0/5 > **Bogdan** | *2020年11月10日* | 薬品 | おすすめ評価：8.0/10 > > **良いポイント**: I like software that follow business and Veeva CRM this is. Every 4 mounts Veeva delivered new features. > > **改善点**: Windows environment is not supported as they say it is. It is developing but in last years since we use is development was slow. > > Great software for specific business with lot of features. ----- ページ：1 / 2\ 次へ: [次ページ](https://www.capterra.jp/software/129924/veeva-crm?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/129924/veeva-crm) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | ----- ## 構造化データ