iVend Retailの概要

iVend Retailは小売業を対象としたクラウドベースの小売管理アプリケーションで。これによりショッパー・ジャーニー全体で優れた顧客体験を実現できます。SaaSアプリケーションは、POS、mPOS、eコマース、デジタル・コマース、顧客ロイヤリティ、デジタル・クーポン、レポートや分析、在庫、企業資源計画 (ERP) との統合に対応しています。iVend Retailでは、情報に基づく迅速な意思決定、より良い管理、プロセスの合理化を実現して収益を上げるため、全部門が信頼できる唯一のデータ・ストリームを使用します。

iVend Retailの対象ユーザー

iVend Retailは10以上の店舗/POSを有する中~大規模の小売業向けに設計されており、専門店、眼鏡店、ホテルなど、あらゆる小売業で機能します。

iVend Retailソフトウェア - 1
iVend Retailソフトウェア - 2
iVend Retailソフトウェア - 3

iVend Retailをご存知でしょうか? 別の人気製品との比較

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iVend Retailのレビュー

評価ポイント

総合評価
3.9
使いやすさ
4.2
カスタマーサービス
4.1
機能
4.1
価格の妥当性
3.9

企業規模(従業員数)別レビュー数

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Ivan
アメリカ
ツール使用期間: 不明
投稿者のソース
ソース:SoftwareAdvice
5.0 10 年前

製品を使ってみた感想: We are a 119 store apparel and footwear retailer. We are using iVend Retail POS software and loyalty system for last 5-6 years. We started using this application when we were 25 stores and grew with it as our primary retail solution. I was the IT manager at the time we implemented iVend Retail. The primary reason for the change was better functionality compared to other systems we were evaluating. I have seen this product change its complete look in last 5 years. It was always a feature rich POS software, but they kept adding functionalities and modules in every release. The entire suite is module based. We started only with the POS system for first 2 years in 25 stores, 70 odd POS. Then we implemented iVend Loyalty. It was a painless implementation. Then we upgraded our financial system from Sage to SAP. iVend has certified SAP connectors so it was easy for us to select our financial system. As we kept growing our number of stores, adding iVend in new stores was a one click job from the head office. We recently upgraded to their latest version iVend 6.0. This gave us the new Mobile POS module. We are now reducing cash counters to increase shop floor size, while adding iVend Mobile POS to be used by sales associates. We will be implementing iVend Passes this fall to add digital coupons, gift cards, and loyalty cards. We have a mix of iPhone POS and iPad POS. Adding a new store/POS is very easy. The system is very advanced and well suited for fast growing retailers who need deep functionalities and integrated systems. As we grow, we keep adding advanced modules to suit our business. The integration between stores, head-office, and financial system is flawless. Whenever we have issues on integration failure, their support kicks in. We are very pleased with the level of customer service. Their knowledge portal has hundreds of training videos, how-to guides, etc. This helps new sales associates to get trained quickly.

Willy
インドネシアのManager
小売
ツール使用期間: 2年以上
投稿者のソース
ソース:SoftwareAdvice

Good POS software with a lot of features and reporting capabilities

4.0 7 年前

良いポイント:

1. This software is easy to use. The POS screen is uncluttered, clean and designed for touch screen operation as well as using keyboard and mouse. 2. Has a lot of ready to use reports such as sales report, till report, inventory report, collection report. 3. You can develop custom reports using built-in report designer or Crystal Report. 4. Has a lot of useful dashboard such as sales dashboard, loyalty dashboard, merchandise dashboard. 5. Has dashboard designer. 6. Support is very responsive. 7. Relatively inexpensive. 8. The product family is quite complete. Loyalty scheme, digital loyalty card (plus digital voucher and gift card), mobile POS, and e-commerce. 9. Support for OPOS devices. Therefor supports a lot of devices.

改善してほしい点:

1. Add-on development is still difficult. 2. New version sometimes buggy. And the 'bugs' are usually silly. 3. They increase the license price (Did I mention that before, it is relatively inexpensive?)

Andee
アメリカのVP of Finance
小売, 11~50の従業員数
ツール使用期間: 2年以上
投稿者のソース
ソース:SoftwareAdvice

VP of Finance

1.0 5 年前

製品を使ってみた感想: Never would have implemented this with the consultant hours that we had to pay to even get this going.

良いポイント:

The pro was that our partner hired one of their consultants and they assisted us directly without having contact with the vendor.

改善してほしい点:

We have problem after problem implementing this software. Up to losing functionality of changing tax codes by start date and end date... ridiciulous issues. It kept having code issues for our database. Latest SAP said their code was causing a problem with SAP basic functionality and they said they would charge us to fix it.

CitiXsysからの返信

5 年前

We are sorry to hear about your experience. We have initiated a detailed investigation into the problems you make mention of and in particular a review of your support related issues. We would like the opportunity to rectify the matter as quickly as possible. A member of our team will be in touch with you to discuss further with your implementation partner. We appreciate the opportunity to make sure iVend Retail is working for you and to restore our reputation with a trusted customer, like Vereens!

Catherine
カナダのStore Manager
小売, 1,001~5,000の従業員数
ツール使用期間: 2年以上
投稿者のソース
ソース:SoftwareAdvice

Overall a great POS for retail

4.0 4 年前

製品を使ってみた感想: over all i enjoyed this POS system

良いポイント:

I liked the functionality of being able to search by phone #, Email Address even by the dates the customer purchased their products. This pos was about 90% easy to use and dummy proof!

改善してほしい点:

The search feature didn't always work, i wish if you searched by phone # iVend retail would understand some people dont put the (902) or the - between the phone #'s which made it hard to find some receipts for customers.

Mary
ツール使用期間: 不明
投稿者のソース
ソース:SoftwareAdvice
5.0 10 年前

製品を使ってみた感想: We, the San Jose Sharks are a professional ice hockey team based in San Jose, California, United States. We are members of the Pacific Division of the Western Conference of the National Hockey League (NHL). We play our home games at the HP Pavilion at San Jose, known locally as the Shark Tank. iVend Retail was implemented across 22 stores in Sharks San Jose stadium in 2008. Our staff quickly learned to use the software. Implementation time was quick. Anyone who visits the stadium on a game night can see how fast the POS system works. Thousands of sales within a short break was possible only with iVend's robust architecture. Whenever we need them to increase stores/ POS etc, they respond very quickly. Support is superb. It will be nice to have the POS and store management available in an iPad or iPhone. We are waiting on this feature. I read on their roadmap magazine that this will be available by December 2012. This will help us increase point of sale without affecting real estate. Sales staff can carry these devices and assist customers. We are running SAP Business One as a backend ERP while iVend Retail serves as our retail management front. Entire inventory management, promotions, loyalty, gift cards etc are managed by iVend. I know they have an integrated retail business Intelligence and ecommerce module. We have not activated them as yet. Overall, we are very pleased with the entire experience.