キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

PagerDutyとは?

PagerDuty, Inc. (NYSE:PD) は、デジタル・オペレーション管理分野の主要企業です。常時オンの世界では、あらゆる規模の組織が、PagerDutyを信頼し、常に完璧なデジタル・エクスペリエンスを顧客に提供しています。チームは、PagerDutyを使用して、問題や機会をリアルタイムで特定し、適切な人材を集めて問題を迅速に解消し、発生を防止することができます。

PagerDutyの対象ユーザー

スタートアップ企業からFortune 500の企業までのあらゆる規模のエンジニア・リングチーム、サポート・チーム、システム管理者、ネットワーク・オペレーションズ・センター (NOC) チーム。

PagerDutyソフトウェア - 1
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PagerDutyソフトウェア - 4
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PagerDutyをご存知でしょうか? 別の人気製品との比較

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緑色の評価バーは、平均評価とレビュー数に基づいて高評価の製品を表しています。

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PagerDutyの評判・レビュー

評価ポイント

総合評価
4.6
使いやすさ
4.3
カスタマーサービス
4.3
機能
4.4
価格の妥当性
4.2

企業規模(従業員数)別レビュー数

  • <50
  • 51-200
  • 201-1,000
  • >1,001

評価別レビュー

5
65%
4
30%
3
4%
1
0%
Corey
Corey
カナダのManager, Incident Management
認証済みLinkedInユーザー
情報技術、情報サービス, 501~1,000人規模の会社
使用期間: 6~12か月
投稿経路

Bye Bye to old school on-call practices

5.0 5 年前

製品を使ってみた感想: Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.

良いポイント:

PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach. The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.

改善してほしい点:

The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.

Boyang
カナダのJunior Data Integration Developer
情報技術、情報サービス, 51~200人規模の会社
使用期間: 1年以上
投稿経路

A Modern and Reliable Incident Management Platform - PagerDuty

5.0 昨年

製品を使ってみた感想: We have been using PagerDuty for a few months now and have been really pleased with the experience. The incident response capabilities have been invaluable in helping us quickly address any operational issues. The user interface is easy to use and the integration capabilities have been especially helpful. We have experienced a few hiccups with customer support, but otherwise our experience has been positive.

良いポイント:

PagerDuty is a modern and reliable incident management platform that has simplified the way our team deals with operational issues. It has an intuitive user interface that makes it easy to navigate and manage all aspects of incident response. It also provides detailed insights on incidents and their root causes, allowing us to quickly identify and address any issues. The integration capabilities have been especially helpful in allowing us to quickly integrate into our existing systems and processes.

改善してほしい点:

The only downside we have encountered with PagerDuty is that the pricing can be somewhat expensive for smaller businesses. Additionally, the customer support could use some improvement, as responses are sometimes slow.

M. Serhat
ドイツのSenior Software Engineer
Eラーニング, 501~1,000人規模の会社
使用期間: 6~12か月
投稿経路

On-call software with rich features

3.0 4 年前

製品を使ってみた感想: I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.

良いポイント:

PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.

改善してほしい点:

PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.

Brian
Brian
アメリカのSenior Network Engineer
認証済みLinkedInユーザー
金融サービス, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

Top tier alerting system

5.0 3 か月前

良いポイント:

It allowed me to setup any kind of complicated 24/7 scheduling across the team with backups and escalations.

改善してほしい点:

Some parts of the interface were a bit hard to navigate, but this was minor and not that bad.

Kenneth
アメリカのDevops Engineer
金融サービス, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

PagerDuty : A solution to almost every problem you didn't know you had yet

5.0 5 年前

製品を使ってみた感想: The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be. Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler. Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves. No one noticed. Thanks to PagerDuty. And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.

良いポイント:

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it. Handles real issues in real time with everything you need Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.

改善してほしい点:

It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point. PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone. Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.