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PagerDutyとは？
PagerDuty, Inc. (NYSE:PD) は、デジタル・オペレーション管理分野の主要企業です。常時オンの世界では、あらゆる規模の組織が、PagerDutyを信頼し、常に完璧なデジタル・エクスペリエンスを顧客に提供しています。チームは、PagerDutyを使用して、問題や機会をリアルタイムで特定し、適切な人材を集めて問題を迅速に解消し、発生を防止することができます。
PagerDutyの対象ユーザー
スタートアップ企業からFortune 500の企業までのあらゆる規模のエンジニア・リングチーム、サポート・チーム、システム管理者、ネットワーク・オペレーションズ・センター (NOC) チーム。
PagerDutyをご存知でしょうか？
別の人気製品との比較
PagerDuty
PagerDutyの他のおすすめ代替製品
PagerDutyの評判・レビュー
Ensure High availability of your product to the end user by integrating it with PagerDuty
製品を使ってみた感想： PagerDuty helped our product to become highly stable and it ensured high availability to the end user, overall had a great experience with it.
良いポイント:
PagerDuty is used to send alert notifications to developer, We can use it in a way that when ever failure occurs notify the developer who is scheduled to be on-call, Even a customer escalation to a email can trigger a pagerDuty notification alert, when the receiver email ID is subscribed with PagerDuty, PagerDuty has escalation policies , in which multiple users can be in different level, if level 1 failed to resolve the issue, the level 2 dev gets a alert etc .. and the dev's can be scheduled to rotate there levels in fixed time intervals, like weekly bases, It Dose a good job of maintaining the issue states & the alerted issue has different lifecycle such as triggered, acknowledged , resolved, snoozed, It maintains analytical dashboards on dev's which shows the responsiveness of the developer , like how many issues they have resolved and what is the average resolution time or have they escalated it etc .. it maintains history of alerts, it has good customer support, the resolution note's can also be added against the alert, We can configure the alerts as Low and High Urgency , based on which we can have different type of notifications, types of notifications are phone call, message, email, push notification in pd app etc ... pagerDuty deduplicates the alerts with same message, if a incident is in open state and if same incident occurs again and again , it will not be raised.
改善してほしい点:
Sometimes when i resolve the alert on web, i still get a call on phone, If the incident was resigned by the developer to a other user who is not in the escalation policy and if he did not answer the alert the escalation chain stops, instead it should be thrown back to older escalation policy from ware it begun
Great product, helps us a lot
製品を使ってみた感想：
As much as i hate to see a call from pagerduty, i know its doing its job. Its served the purpose well, its rare that we have to login and change settings since you can ack and resolve from phone, or slack.
You could add snooze option to the slackbot, that would be awesome!
良いポイント:
- The flow of events, mainly. How it goes from Triggered, to ACK, to resolved with snooze options, it feels natural. - Notification flow: How I can set up to notify my phone, wait two minutes before texting me, and wait five minutes before calling me. - Slack integration
改善してほしい点:
- Configuration can use some redesign. Its hard to find some settings sometimes. I told a coworker about updating notifications, and it took them a while to figure out where they can do that. - Some important features are hidden behind a higher tier plan, eg: analytics.
On-call software with rich features
製品を使ってみた感想： I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.
良いポイント:
PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.
改善してほしい点:
PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.
検討した類似製品：
The best option if you need to be alerted for when things go down
製品を使ってみた感想： We were tired of paging everyone all the time on things going down or coming back up. Now it pages one person during business hours only. Also if the server comes back up it'll close the ticket for us and resolve the call. Our admins can now sleep at nights and not have to respond to every page with people trying to figure out who is handling the situation.
良いポイント:
Most? There are so many features with pagerduty. I like it only alerts one person on call instead of the old way we use to page people. We use to page everyone on everything. Now it's just the person on call and he doesn't respond it goes to the next person. Very nice setup.
改善してほしい点:
Scheduling times is a bit difficult for me to grasp, but once you figure it out you only have to set it up once.
The standard in on-call notification
製品を使ってみた感想： I have used pagerduty for years, and I have to say I use it as the gold standard for other notification services. So far, competitors either don't have nearly the same level of features, or cost a fortune.
良いポイント:
Easy to set up. Inexpensive. Reliable. It has a number of integration options for various monitoring systems, and they are always adding more. They also have generic versioned APIs for any custom software you might bring to the table.
改善してほしい点:
The Mobile app sometimes has issues refreshing when there is a lot of activity.
