---
description: ClickDeskを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ClickDeskとは？ | 機能や料金、導入事例をご紹介【キャプテラ】
---

現在地表示: [ホーム](/) > [ヘルプデスクツール](/directory/30008/help-desk/software) > [ClickDesk](/software/125631/clickdesk)

# ClickDesk

Canonical: https://www.capterra.jp/software/125631/clickdesk

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> ヘルプデスク、ソーシャル・メディア統合、モバイル・アクセス、レポートなどを通じてライブ・チャットを提供するWebベースのソリューション。
> 
> 評価：21人のユーザーによる評価は**3.4/5**。**おすすめ度**で最高の評価。

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## 概要

### ClickDeskの対象ユーザー

レポーティング、モバイル・アプリケーション、ソーシャル・メディア統合、ビデオ・チャット、ライブ・チャットなどの機能を使用することができる企業向けの顧客満足度ツールです。

## 簡単な統計と評価

| 測定基準 | 評価 | 詳細 |
| **総合評価** | **3.4/5** | 21 レビュー |
| 使いやすさ | 3.5/5 | レビュー全体に基づく |
| カスタマー・サポート | 3.1/5 | レビュー全体に基づく |
| 価格の妥当性 | 3.1/5 | レビュー全体に基づく |
| 機能 | 3.6/5 | レビュー全体に基づく |
| おすすめ率 | 50% | (5/10 おすすめ度) |

## 企業情報

- **キャプテラについて**: ClickDesk
- **設立**: 2011

## ビジネスコンテキスト

- **価格プラン**: $14.99
- **価格モデル**:  (無料版が利用可能)
- **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+
- **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Android（モバイル）
- **サポートされる言語**: 英語
- **利用可能な国**: アメリカ合衆国, イギリス, インド, オーストラリア, カナダ, ドイツ, ブラジル, メキシコ, 中国, 日本

## 機能

- Autoresponders
- CTI (コンピューター電話統合)
- Third-Party Integrations
- アンケートおよびフィードバック
- コラボレーションツール
- ジオターゲティング
- チャット、メッセージング
- テンプレートのカスタマイズ
- ナレッジベース管理
- フォームのカスタマイズ
- プロアクティブ・チャット
- マクロ／テンプレート応答
- メール管理
- モバイル・アクセス
- ライブチャット
- レポート／分析
- 優先順位付け
- 転送／ルーティング
- 顧客体験の管理

## 統合 (合計35件)

- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Basecamp
- BigCommerce
- Capsule
- Constant Contact
- FreshBooks
- GetResponse
- Gmail
- Google Analytics 360
- Help Scout
- Highrise
- Hootsuite
- Joomla

... さらに20件の統合

## サポートのオプション

- メール/ヘルプデスク
- FAQ/フォーラム
- 電話サポート
- 24時間対応（オペレータ）
- チャット対応有

## Category

- [ヘルプデスクツール](https://www.capterra.jp/directory/30008/help-desk/software)

## 関連カテゴリー

- [ヘルプデスクツール](https://www.capterra.jp/directory/30008/help-desk/software)
- [問い合わせ管理システム](https://www.capterra.jp/directory/22/customer-service/software)
- [顧客満足度ツール](https://www.capterra.jp/directory/30541/customer-satisfaction/software)
- [ライブチャットツール](https://www.capterra.jp/directory/30797/live-chat/software)
- [カスタマーサポートツール](https://www.capterra.jp/directory/32315/customer-support/software)

## 代替製品

1. [Freshdesk](https://www.capterra.jp/software/124981/freshdesk) — 4.5/5 (3434 reviews)
2. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1783 reviews)
3. [TeamSupport](https://www.capterra.jp/software/87908/teamsupport) — 4.5/5 (848 reviews)
4. [Zendesk Suite](https://www.capterra.jp/software/164283/zendesk) — 4.4/5 (4079 reviews)
5. [Intercom](https://www.capterra.jp/software/134347/intercom) — 4.5/5 (1133 reviews)

## レビュー

### "Cost Effective Chat Service" — 4.0/5

> **Elizabeth** | *2019年1月15日* | 小売 | おすすめ評価：7.0/10
> 
> **良いポイント**: Easy to use and cost effective live chat that we use for our ecommerce store. Allows us to respond promptly to customer issues, answer questions and increase sales.
> 
> **改善点**: Would benefit from a screen-sharing or file-sharing feature.

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### "Cloud internet help" — 5.0/5

> **認証済みレビュアー** | *2018年4月7日* | おすすめ評価：10.0/10
> 
> **良いポイント**: What I like most about this software is that is an ally of customer service and sales areas, is a platform that works securely in a cloud service environment and does not require special facilities, in addition to offering the buttons of already integrated social networks, to help people with their doubts about the place they are visiting on internet.
> 
> **改善点**: What I like least about this software is that I need internet connection to use it, so if I don´t have wifi it can´t be used.
> 
> This software have many benefits, because it could answer any doubt I have with any page on internet, and on an easy way.

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### "Completely avoid this solution - they will rip you off" — 1.0/5

> **Lee** | *2023年10月16日* | レジャー、旅行、観光 | おすすめ評価：0.0/10
> 
> **良いポイント**: There is nothing I like about the Clickdesk solution
> 
> **改善点**: They took a large payment of above €1,000 when we were inactive, not using the solution

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### "Great way for social connections and messaging" — 5.0/5

> **Aaron** | *2018年7月25日* | おすすめ評価：10.0/10
> 
> **良いポイント**: Clickdesk comprehenses all social options that small/medium-size companies require in one location. As complex as this sounds, it does not take excessive time, and it does not need any specialist coding understanding. Messaging goes all the method for catering prospective clients to supporting 3rd parties
> 
> **改善点**: A couple of inaccurate statuses that were revealed to consumers while I was offline. Other than of that, there is absolutely nothing I can keep in mind.

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### "Useful" — 4.0/5

> **Luciano** | *2015年9月18日* | Eラーニング
> 
> **良いポイント**: Easy-to-use and deploy. Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
> 
> **改善点**: Probably there could me more features for the free package but it is fair. The user configuration could be a little more intuitive (I took a little time to understand how to make it).
> 
> I have been using ClickDesk for a long time (more than 2 years) to offer on-line chat support from my web site. It is easy to deploy and easy-to-use. In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.

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## リンク

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