キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年
Kountとは？
KountのIdentity Trust Global Networkは、詐欺行為を検知および防止し、大手ブランドや決済プロバイダー向けにパーソナライズされた顧客体験を実現することができます。Kountの受賞歴のある人工知能 (AI) とリンクしたIdentity Trust Global Networkは、320億の年間インタラクションから派生したシグナルを分析し、ユーザー・エクスペリエンスをカスタマイズすることができます。迅速で正確な身元保証の決定により、安全な支払い、アカウント作成、ログイン・イベントを実現すると同時に、デジタル詐欺、チャージバック、誤検知、手動レビューを削減することができます。
Kountの対象ユーザー
デジタル環境でサービスまたは製品を提供している企業。Kountは、アカウント作成からログイン、支払い、紛争まで、カスタマー・ジャーニーを保護します。
Kountの他のおすすめ代替製品
Kountの評判・レビュー
Highly Recommended
製品を使ってみた感想： A lot of fraud and unauthorized transactions were captured. And helps minimized the losses of our company due to fraud transactions. Big thanks to Kount
良いポイント:
Kount gives us the details and options to identify fraud, specially in online purchases. It's very risky for us merchant to approve all transactions. When I was a fraud agent way back 2014 we did manual fraud check that's very tragic and difficult. When Kount was introduced to us it makes our work a lot better and easier. All information was already given all we have to do is to study how Kount works and I was really impress about the details and features.
改善してほしい点:
So far working with kount is easy. I hope someday Kount will upgrade into more specific details specially under card name matching with bank record. I know it's really hard to do that because of the wide coverage of all the bank systems all over the world, but someday Kount will and can. :-)
Great tool for fraud risk management
製品を使ってみた感想： Kount has help us to reduce the fraud rate and the amount of manual work of agents do analyzing transactions
良いポイント:
This tool was presented to us by one of customers as they were using it already for a while and wanted to continue. At the beginning I was a bit skeptical as many fraud management tools are slow, or difficult to read. As soon as we started using the program, it became one of favorites: it was very easy to learn to use it and it showed the right amount of information on the dashboard. Kount not only gives you the usual information (location, attempts, score) but you also see all the linked transactions by different parameters (email, address, ip and device layers) which are great to catch the transactions from the bad guys. Agents can easily blacklist the information regarding suspected transactions without leaving the dashboard. The rule set creations options are very flexible and you can split them according to merchant, markets and they can be modify or deactivated in just a few clicks. Customer services are very helpful and quick to answer the enquirers.
改善してほしい点:
The only thing I would improve is the reporting part as I find it a it basic, I would like to have more options that will help me to segment the data or get more information about the orders that pass through Kount
Kount Pros & Cons
製品を使ってみた感想： We found that Kount was not as relevant in our industry as other fraud tools that are more geared toward the travel industry. I'm sure it works well for industries selling goods, however it didn't work well for us. Overall, our agents were at times confused, and most often not able to use Kount in their decision making process.
良いポイント:
The ease of integration of the API was good. I also like that you can read where the device is, versus what IP they're using
改善してほしい点:
There's a lot of conflicting information in the results, thus not helping us in our decision for fraud. I've not been able to turn in on live onto the front end of our website, because it has falsely identified bookings as highly suspect of fraud, when they are past customers. We were being advised a credit card was issued on a U.S. bank when we knew the BIN number was a Canadian Bank issued card. We also had difficulty making a decision when the Persona was high and the safety rating was high as well. Our agents (end users) really struggled with using it to help make a decision about a fraudulent purchase. Sorry, not likely what you wanted to hear.
Kountからの返信
6 年前
Hi Robyn, We are sorry to hear that you are struggling with scores and ratings - Rudy M. from our client success team will be reaching out to help. Rudy and everyone at Kount are committed to making this a great success story for you! Thank you for reviewing Kount!
Great fraud control software
製品を使ってみた感想： Kount's support team has been great as have anyone I've spoken to there. Very professional. Well written Magento extension.
良いポイント:
Kount has a highly customizable fraud rule set that includes things like credit card number (For blacklisting people who chargeback), geographic information (I.E. address attributes), email addresses, among others. Kount worked pretty much out of the box with our platform with limited modification to work with our payment gateway and limited modifications to our workflow. The web portal is also very easy to use, it creates few if any questions addressed to our tech team.
改善してほしい点:
I didn't have any problems with the software. So no real cons.
Easy to Integrate and Maintain!
製品を使ってみた感想： With KOUNT, we finally have visibility over our approval rate, which nears 80% each month on average, with less than 1% of orders going into auto decline status. KOUNT allows for cross-departmental collaboration and communication in order to prevent fraud. The business rules management feature is critical to our business in order to control what transactions we want to review or approve, and it allows our business to react quickly to changes that are required throughout the process. KOUNT has proven itself to be an invaluable business partner for our organization.
良いポイント:
KOUNT has a rigorous production readiness certification for the initial implementation to ensure that the environment is setup and working as expected. Once the solution is live, it is very easy to configure and maintain. It allows the IT department to focus on technical implementation specifics while the finance department can focus on implementing appropriate business rules for managing transactions. Our support contact seems to always be available, and watches over our account for ways to improve and save costs.
改善してほしい点:
The khash implementation is a bit complicated, but we managed to figure it out. Creating business rules can be intimidating for someone who is not used to a very detailed interface. Additionally, creating reports takes a bit of practice, but once you get the hang of it, it becomes easier.
