キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし18年
Verizon Connectとは?
Verizon Connectなら、業務を最適化し、成長を促進するために必要な知見とインテリジェンスを企業の顧客に提供することができます。クラウドベースのエンドツーエンド・ソリューションを通じて、Verizon Connectならユーザーのフリートパフォーマンスを正確に測定し、隠れたコストや効率改善の機会を明らかにすることができます。また、リアルタイムのアラートやレポートにより、企業はより適切にサービスを管理できるようになります。
Verizon Connectの対象ユーザー
ベンダーからの情報提供なし
Verizon Connectをご存知でしょうか?
別の人気製品との比較

Verizon Connect
Verizon Connectの評判・レビュー

Good tool for scheduling and prospecting
製品を使ってみた感想: Overall I’m happy with what I’m getting just wish it were cheaper but they do have good customer support
良いポイント:
The prospecting is unlike any I’ve seen out there
改善してほしい点:
It is very spendy relative to the features and tools I use
Pro Verizon Connect
製品を使ってみた感想: We use it to manage our fleets. It has helped us know where employees and equipment are and how long they spend at each job site.
良いポイント:
It has helped us manage our fleet locations as well as employee time tracking
改善してほしい点:
Nothing. It has been great and easy to work with
Terrible company, customer service & overall awful company
製品を使ってみた感想: Overall, just so terrible. Their customer service is awful. they don't listen to customer's needs and will keep renewing contracts without consent.
良いポイント:
I literally have nothing good to say about this company. Everything is a challenge with them and we've had them for years.
改善してほしい点:
Everything is terrible about this company. Customer service has no idea what they're doing and constantly have to transfer phone calls back & forth because they don't know what they're doing. I'm trying to update a credit card on file and their website doesn't work. I've been transferred 4 times already in 10 mins. It's a simple request. This is just a minor issue. We've had so many major issues as well!
20 year old technology with no option to cancel
製品を使ってみた感想: Buyer beware! Don't buy unless you want to be locked into a contract with a product that will receive zero enhancements.
良いポイント:
There really isn't anything good about verizon connect / reveal.
改善してほしい点:
Terrible experience. You're locked into a 3 year agreement with no option for cancellation, other than buyout of the entire contract. The website for office login is horrendous and hasn't been updated since 2014. The mobile app is even worse.
quick and reliable
製品を使ってみた感想: overall my experience with Verizon Connect has been great!
良いポイント:
verizon connect is quick and reliable whenever we need to communicate as a team in our company.
改善してほしい点:
there is not many things I do not like about verizon connect. Its great
Swindled and Hood Winked
製品を使ってみた感想: In a word: miserable. I feel lied to, cheated, hoodwinked, etc. Verizon Connect seems like it has half the capability of competitors and twice the problems. I cannot stress enough the cheap factor, and overall lack of confidence I have in this system. On top of that, they operate with 100% foreign customer service agents who often have strong accents that make communication difficult. Their customer service system is byzantine, I currently have half a dozen "issues," open with little or no resolve. I often get 2-3 different agents calling in a 24 hour period about the same issue, and none has a firm grip on the situation. Nightmarish is not too strong a word to describe the Verizon experience. Avoid it all costs!
良いポイント:
Very little. I feel the agent that sold us our system outright lied about the features. The GPS/Vehicle tracking seems to work fine most of the time, but you must have the vehicle on and running, it relies on an SD card mounted in the camera. Translation: if the camera gets stolen, there goes your data and video. Verizon seems decidedly low tech and low feature when compared against competitors.
改善してほしい点:
Where do I start? First, they made a mess of the initial shipping and order. I'm fighting a frustrating battle to even complete my system, and they tell me they're on back order for all units. Second, it lacks real-time communication with the drivers. I cannot even look at the driver camera in real-time, I must request a clip, which takes some time to download/deliver. Third, I cannot access video unless the truck remains on and running due to the SD card and camera needing power to operate. Fourth, the devices seem to cause electronic malfunctions in all of our vehicles, including battery drain.

DO NOT BUY VERIZON CONNECT
製品を使ってみた感想: Do not buy Verizon Connect. Stay away from this at all costs. We made the change to Verizon Connect due to the customer service and reliability of the service that was sold to us. Unfortunately, it was a complete lie in what they offer and you will be stuck in a contract no matter what service you have. From the start, we did not have all devices working properly or set up in the system. It took hours on the phone and over a couple months to finally get all the devices working properly. If you request to have them email you to respond to a support case, they will not. They will consistently call you and leave you messages throughout the day at random, even if you request them to schedule a call. They would even call us and leave messages about issues that were not what we had. After 6 months, we still have not been able to set up users on the account. We attempted to end the contract due to these issues and they said it would cost us $4000 to get out of it because they had resolved all the concerns. Yet after 6 months of a request, I still do not have a user set up and have received no response to that request. They do not know what is going on in their customer service because I would receive multiple messages from different people that did not all have the same information. Overall, I would stay clear of Verizon for any business if possible. They have never shown they can offer quality customer service and they will charge you for every month regardless if the service you are getting is what is in the contract. I will be leaving this contact once it is complete. I would recommend “Track your Truck” if you want another possible option for your fleet gps needs.
良いポイント:
Nothing. Do not waste your time on buying this service.
改善してほしい点:
It is a horrible service and company to work with. See further details in the next question.
Horrific Customer Service
製品を使ってみた感想: Great from the start and awful once we purchased it. If I didn't already have their phone service for the business and another fleet software it speaks to I would never use them. It's like pulling teeth to even get someone to call you. Like 2 weeks minimum.
良いポイント:
The sales process was great of course, they want your money. They're quick to respond, call you everyday following up, but once you've purchased the service the customer service is the worst I've ever experienced.
改善してほしい点:
No one will email you back or return your calls. The customer service number is just a call center of people who don't seem to understand the software enough to even help you. They have to transfer you to multiple people to get you to someone who understands it enough to help. Truly the worst service I've dealt with.
Life saver
製品を使ってみた感想: Has been a great app to have on the phone to see what is happening
良いポイント:
Being able to see day to day operations with ease
改善してほしい点:
Some times it has a delay but could be from poor signal
Number One in the Business, Verizon Connect
製品を使ってみた感想: Nothing but the best , I would recommend Verizon Connect to anyone running a business.
良いポイント:
The ability to track in real time my entire fleet including ETA's and required maintenance.
改善してほしい点:
Not using Verizon sooner, I waisted a lot of time and money trying to generate this information manually
Save your money!
製品を使ってみた感想: Horrible, absolutely horrible!!!
良いポイント:
I would have liked the free month, if they would have sent us the correct equipment, but it took nearly the whole month for them the figure out that they had sent us the wrong boxes.
改善してほしい点:
The Customer Support is a joke. Out of the 100s of phone calls that my brother & myself made to them, I found 1 that actually took the time to look over the account & he was the one that figured out that we were sent the wrong equipment. Then once we got the right stuff installed, they worked for about a week & then started dropping the signals & not keeping track of out trucks. When we called to complain about it, we were told that they just wanted to fix 1 piece at a time, instead of fixing all 4 boxes that were having issues.
Losing all faith with Verizon
製品を使ってみた感想: Ok to setup and mostly works once complete, but support and making changes or alterations after the fact are not pleasant experiences.
良いポイント:
It was fairly easy to use and get things set up.
改善してほしい点:
Dealing with their support in chat and phone format is very unpleasant. Reaching the right and knowledgable people is either difficult, or a gamble.
Great Product
良いポイント:
Ease of set up and use. We have a small fleet that Verizon helps us track
改善してほしい点:
Cost of initial set up was high. We had to wait to get an installer to our location
Verizon has a better app than most
製品を使ってみた感想: Pretty good! As far as other carriers systems, this one is easy, modern and nice.
良いポイント:
The ease of use and the ability to administer my personal cell used for business as well, for on call weekends.
改善してほしい点:
The limits on dates for payments and the speed that payments get taken when I set them up, like let the check hit first, jeeze.
Verizon Connect Report
良いポイント:
Nothing really it always lagged on info.
改善してほしい点:
Realtime information was never reliable.
Worst Service I Have Ever Had/Used in My 58 Years on This Planet
製品を使ってみた感想: I think I covered that.
良いポイント:
Not using their service any longer.
改善してほしい点:
The service they offered but could never get to work properly and their non-existent customer care.DO YOURSELF A FAVOR AND REVIEW THE BBB COMPLAINTS AGAINST VERIZON CONNECT BEFORE YOU CONSIDER USING THEIR SERVICE. WORST SERVICE I HAVE EVER EXPERIENCED FOR ANYTHING IN MY 58 YEARS ON THIS PLANET... SERIOUSLY.
Avoid this company.
製品を使ってみた感想: Extremely poor. Communication is lacking and no one knows what is actually happening.
良いポイント:
Initially had great service until an account was signed up.
改善してほしい点:
Customer service is appalling. Devices don’t work, I’ve been waiting for a month to have support and nothing. They also break privacy by continuing to issue invoices and emails to an incorrect email address after repeated advice to update.
Reveal for Trucks, Equipment, and Assets - GPS is serviceable, HW is spotty, Customer Support is bad
製品を使ってみた感想: Day-to-day functionality is mostly reliable and gives us what we need. However, when issues come up, there is the known quantity of headaches that come with addressing them.
良いポイント:
The UI is decent, and easy enough to use. There are reporting features that we'll likely not implement but are nice to know are available. There is an extensive library of info for troubleshooting & installation. Tier 2 techs are helpful, some product specialists are good as well. Vehicle trackers seem to work fine, low failure rate.
改善してほしい点:
By far it is customer service. Tier 1 techs are based overseas, and while there are some competent agents in the call center, most are not. Getting to Tier 2 techs as fast as possible is the only way to be efficient. We've had 3 "Customer Success Managers" in the last year and none have been easy to contact and seem highly overloaded with accounts. We also weren't billed for 9 months, and gave multiple reminders - then with only an automated payment warning email, were charged for all at once. The asset tracking hardware is also flaky, we've replaced numerous units that stop working.
All you need
製品を使ってみた感想: My experience is great this helps so much works as intended
良いポイント:
App works great never have a problem with it
改善してほしい点:
I do not have any negative to say about it
One call away
良いポイント:
The service is perfect… signal is always strong
改善してほしい点:
Actually there’s not a thing I dislike about Verizon
Poor customer support
製品を使ってみた感想: Poor customer service is a bigger con than resourceful features.
良いポイント:
We no longer use Verizon Connect however they did have features that we found resourceful (customizable alerts and gps tracking)
改善してほしい点:
Customer Support. We went through several representatives assigned to our account, and each one was very difficult to get ahold of. They were not responding to our requests to get devices for new trucks, etc.
do not sign up with Verizon connect / reveal
製品を使ってみた感想: this is the worst business transaction I have ever had and I have been in business for 27 years . I can't believe Verizon has there name associated with this . im ready to even switch my cell phones to t mobil . and I've been with them for 29 years
良いポイント:
there is nothing I liked about the tracking . they will steal your money . give you the run around . they will not send you new equipment and still bill you . I have been out of contract and they still bill me and take money out of my account .
改善してほしい点:
they are thieves . the Service sucks . they will steal your money .
Poor Customer Service
製品を使ってみた感想: We've had lots of problems reconciling our account. We were charged for services not provided and not given any decent options on fixing the issue. The company is top heavy with siloed departments that fail to communicate effectively.
良いポイント:
Vehicle tracking and alerts are great, camera systems are decent.
改善してほしい点:
3-year contracts every time you add a new piece of equipment and poor customer service.
Completely let down by this company
製品を使ってみた感想: None
良いポイント:
Ability to see where vehicles were. Ability for AUX alerts
改善してほしい点:
Nearly everything, but mostly management.Billed for callouts in the beginning by technicians even when they were seen on CCTV not knocking on our entry.Billed for cameras before they arrived in Australia for 5 months. Only offered credit. When credits where up they cancelled my account for non payment. Advised someone hadn't noted I was thousands in credit, but when that was exhausted. Let Direct Debit off. Never received invoices.Vehicles had accidents, no vision triggered even though tracker came up as harsh event. Asked to cancel as its a waste of money. Was given a 20000.00 pay out invoice.Had more incidents not recorded. Threated legal action. Advised they would cancel. 3 months later and subscription canceled still getting direct debited now have $5000 cancelation bill.
Easy to use
製品を使ってみた感想: Verizon Connect is easy to use, operate, and access on multiple platforms. Patients find it easy to use, and see appointment availability.
良いポイント:
Verizon connect is extremely user friendly. Set up and access on multiple devices make it helpful to see schedules and availability.
改善してほしい点:
In the short time we've used it, I dont believe to me many cons.