--- description: Brightpearlを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Brightpearlとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [ECシステム](/directory/3/ecommerce/software) > [Brightpearl](/software/124180/brightpearl) # Brightpearl Canonical: https://www.capterra.jp/software/124180/brightpearl ページ：1 / 9\ 次へ: [次ページ](https://www.capterra.jp/software/124180/brightpearl?page=2) > Brightpearlは、小売向けにカスタマイズされたデジタル・オペレーション・プラットフォームであり、すべての販売チャネルに緊密に統合されます。 > > 評価：194人のユーザーによる評価は**4.4/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Brightpearlの対象ユーザー Brightpearlは、100万ドル以上の商品取引をするか、今後12カ月以内に達成が期待されるマルチチャネルの小売業者に最適です。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.4/5** | 194 レビュー | | 使いやすさ | 4.4/5 | レビュー全体に基づく | | カスタマー・サポート | 4.3/5 | レビュー全体に基づく | | 価格の妥当性 | 4.2/5 | レビュー全体に基づく | | 機能 | 4.3/5 | レビュー全体に基づく | | おすすめ率 | 80% | (8/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Sage - **設立**: 1981 ## ビジネスコンテキスト - **対象となる企業**: 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, iPad（モバイル） - **サポートされる言語**: 英語 - **利用可能な国**: アイルランド, アメリカ合衆国, イギリス, オーストラリア, カナダ, スウェーデン, デンマーク, ドイツ, ニュージーランド, ノルウェー ## 機能 - Barcode/Ticket Scanning - CRM - Catalog Management - Real-Time Data - Third-Party Integrations - eコマース管理 - アクセス制御・許可 - コラボレーションツール - サプライチェーン管理 - サプライヤー管理 - ショッピングカート - チャンネル管理 - データセキュリティ - バーコード処理、RFID - パフォーマンス測定基準 - プロジェクト管理 - プロセスのモデリング・設計 - マーケットプレース統合 - メール・マーケティング - レポートと統計 - レポート／分析 - ワークフロー管理 - 事業予測 - 再注文管理 - 割引管理 - 原価追跡 - 取り寄せ管理 - 取引管理 - 在庫管理 - 在庫管理 - 在庫追跡 - 小売在庫管理 - 従業員管理 - 注文履行 - 注文追跡 - 発送管理 - 監査証跡 - 経理 - 経費精算 - 統合型ビジネス運営 - 総勘定元帳 - 見積もり、概算 - 請求、インボイス - 請求書管理 - 財務報告 - 財務管理 - 銀行勘定調整 - 電子決済 - 需要予測 - 顧客履歴 ... さらに14件の機能 ## 統合 (合計41件) - Adobe Commerce - Authorize.Net Connector - Avalara - BILL Accounts Payable & Receivable - Backbone - BigCommerce - Dotdigital - EKM - EasyPost - FedEx Ship Manager - FreightPOP - Glew - InfoPlus - Klaviyo - Lightspeed Retail ... さらに26件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [ECシステム](https://www.capterra.jp/directory/3/ecommerce/software) ## 関連カテゴリー - [ECシステム](https://www.capterra.jp/directory/3/ecommerce/software) - [ERP（基幹システム）](https://www.capterra.jp/directory/9/enterprise-resource-planning/software) - [小売業向けシステム](https://www.capterra.jp/directory/20053/retail-management-systems/software) - [倉庫管理システム(WMS)](https://www.capterra.jp/directory/30005/warehouse-management/software) - [在庫管理システム](https://www.capterra.jp/directory/30006/inventory-management/software) ## 代替製品 1. [Fishbowl](https://www.capterra.jp/software/123794/fishbowl) — 4.2/5 (1113 reviews) 2. [NetSuite](https://www.capterra.jp/software/135757/netsuite) — 4.2/5 (2019 reviews) 3. [Odoo](https://www.capterra.jp/software/135618/odoo) — 4.2/5 (1301 reviews) 4. [QuickBooks Enterprise](https://www.capterra.jp/software/46497/quickbooks-enterprise) — 4.5/5 (20634 reviews) 5. [Xero](https://www.capterra.jp/software/169561/xero) — 4.4/5 (3287 reviews) ## レビュー ### "I cannot recommend Brightpearl enough\!" — 5.0/5 > **James** | *2020年10月30日* | 小売 | おすすめ評価：10.0/10 > > **良いポイント**: I cannot recommend Brightpearl enough\! The software has transformed the way we run our organisation. It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements. We currently use the system to manage our sales channels of 4 separate B2C Bigcommerce websites, 2 eBay stores, 10 Amazon stores (2 subsidiary businesses with 5 EU Amazon stores each) and manual telephone sales. We have 4 channels brands, which is where Brightpearl brands paperwork and emails differently for each company. It all works as one would expect, orders download and are aggregated ready for picking and shipping, inventory is updated across all sales channels, as sales occur and purchase orders are received, and accounting is updated at each point providing a real-time picture in a myriad of dashboards and reports that can be as detailed as needed. Brightpearl support is also excellent with most cases being resolved in less than 4 hours. > > **改善点**: I find very little to dislike about the software. It serves all the needs we currently have and know that there are elements such as automation that will prove to be useful at some point in the future. ----- ### "Reliable Operations Platform with Great Implementation Support" — 4.0/5 > **Frank** | *2026年3月5日* | 事務用品、事務機器 | おすすめ評価：8.0/10 > > **良いポイント**: Brightpearl’s onboarding process is exceptionally thorough. Their team invests real effort into understanding a customer’s operational needs, and the implementation support is strong across the board—from structured training sessions to well‑coordinated customization work involving third‑party partners when needed. The Automations feature is another major advantage. It allows us to build powerful workflows using order data such as SKUs, sales channels, shipping methods, and customer history. This has enabled us to automate tasks like reviewing customer notes before fulfilment, adding promotional items with logic-based limits, and routing orders to the appropriate warehouse. I also appreciate that Brightpearl provides predictable annual software costs. In an industry where surprise renewal price hikes are common, the transparency and year‑to‑year consistency are genuinely refreshing. > > **改善点**: The session timeout is one of the most frustrating aspects of using Brightpearl. It logs users out after a relatively short period of inactivity, which is disruptive for anyone who needs to keep the tab open throughout the day but isn’t working inside it continuously. Compounding this, the interface doesn’t automatically refresh to indicate that the session has expired, so you only discover you’ve been logged out after clicking something—a daily friction point for our entire team. The built‑in search functionality also feels quite limited, especially for users who rely heavily on quick data retrieval. Additionally, permissions could be more granular; for example, offering read‑only access to inventory location data would be extremely useful, but currently it’s an all‑or‑nothing permission. > > Our Brightpearl Implementation Consultant delivered excellent training that helped our company align with industry best practices from day one. As we learned more about the platform’s advanced configuration options, our internal workflows became significantly faster and more consistent. The automation engine now handles the majority of our fulfilment processes, with only a small portion requiring manual review. The WMS module has improved warehouse efficiency and reliably synchronizes customer notes and packed-dimensions data with ShipStation—something that many competing systems struggle with. Brightpearl has also enabled us to regain full control of our inventory and activate accurate real‑time stock sync to all our sales channels. Having purchase orders managed directly within Brightpearl makes inbound shipment tracking straightforward as well. Finally, the Inventory Planner (Demand Planner) add‑on has proven valuable in preventing stockouts; it can support complex forecasting and replenishment needs as long as you commit the time to configure it properly. ----- ### "Easy to Use, but Room for Improvement" — 3.0/5 > **Taylor** | *2025年12月16日* | アパレル、ファッション | おすすめ評価：4.0/10 > > **良いポイント**: It's pretty easy to use, overall. It's easy to figure out for a new user, with relatively easy navigation. > > **改善点**: Reporting is hands down the \#1 downfall. Some extremely critical reports are missing that I imagine EVERY single company would need. There should be a way to build your own report, based on all fields available within BP. That HAS to be a possibility, especially with AI these days - should mimic the Shopify reporting tool at baseline. BP is also not great for a company where data management has to be extremely streamlined and uniform. Not conducive to a company growing in size where every single detail matters and accuracy is important. It'd also be helpful to have a customer service/support chat, instead of having to submit a ticket for every small question (which then gets lost in my emails). To have access to a chat, I'd get my answers a lot quicker when I need them answered quickly. Automation rules are also complicated and difficult to figure out a lot of times - requires a lot of trial and error, which can cause problems. > > Again, easy to use so has been an easy transition to using this as our ERP platform. With a lean time with no IT team, it's been a relatively low lift. Working with \[sensitive content hidden\] has been great, and my experience with Arafatul at BSITC has been great as well. ----- ### "Powerful Tool with Powerful Support" — 4.0/5 > **Livi** | *2026年2月10日* | 小売 | おすすめ評価：8.0/10 > > **良いポイント**: The ease of use, it may have a lot of features but how everything works together to manage our orders provides a level of fine tuned control that is absolutely requited for the scale and complexity of our operations. > > **改善点**: It can be inconsistent. Automations running off-book, status filters not consistently displaying their contents as prescribed, the many layers of BP means that points of failure can be difficult to address. > > \[sensitive content hidden\] has been especially helpful in aiding us better understand BP's capabilities and how the automations can best work for us. \[sensitive content hidden\] aided us in understanding and solving an ongoing gap in our processes. Professional and a pleasure to work with, both. ----- ### "Satisfied Customer since 2021" — 5.0/5 > **Rachel** | *2025年12月18日* | ホスピタリティ | おすすめ評価：8.0/10 > > **良いポイント**: Brightpearl has been our accounting and source of truth since 2021. We moved to the system from a larger ERP system due to its versatility, accounting capabilities and its ability to connect easily to other systems. We have found that those capabilities are still very useful today and as we change and grow as a company, we find that Brightpearl is able to accommodate those changes fluidly. In addition, Brightpearl allows the user to modify its system to accommodate its own needs through automation and system configuration. Moreover, we have been lucky to have been paired with a really great Account Manager and Technical Support manager who keep our partnership with Brightpearl running smoothly. A bonus is that the same team members have been with us basically since our start\! Lastly, there is an ease to customer support as we you can enter a ticket, which is generally answered the same day if not within hours of receipt or you are able to call the service team and get a response immediately. > > **改善点**: We have a few cons but one of them is that as a B2B and B2C seller, we have found that our reporting needs are not always met. A more robust reporting system found within the native integration and without having to connect with another system would be preferable - specifically, low stock reporting and year over year reporting could be more robust\! > > We have an overall very positive experience with Brightpearl, our Brightpearl Account Staff, Support Staff and integration partners\! ----- ページ：1 / 9\ 次へ: [次ページ](https://www.capterra.jp/software/124180/brightpearl?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/124180/brightpearl) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## 構造化データ