--- description: Totangoを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Totangoとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [カスタマーサクセスツール](/directory/30961/customer-success/software) > [Totango](/software/123781/totango) # Totango Canonical: https://www.capterra.jp/software/123781/totango ページ：1 / 3\ 次へ: [次ページ](https://www.capterra.jp/software/123781/totango?page=2) > Totangoは、チームをアクションと焦点に集中させる一方で、経営陣には予測可能な結果を提供するカスタマー・サクセス・プラットフォームです。 > > 評価：33人のユーザーによる評価は**3.7/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Totangoの対象ユーザー 高い経常収益があり、複雑な顧客オペレーションの簡素化、既存顧客からの収益予測可能性の向上、または高付加価値アカウントの解約削減を行う必要がある企業。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **3.7/5** | 33 レビュー | | 使いやすさ | 3.6/5 | レビュー全体に基づく | | カスタマー・サポート | 3.7/5 | レビュー全体に基づく | | 価格の妥当性 | 3.6/5 | レビュー全体に基づく | | 機能 | 3.6/5 | レビュー全体に基づく | | おすすめ率 | 60% | (6/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Totango - **ロケーション**: Redwood City, アメリカ - **設立**: 2011 ## ビジネスコンテキスト - **対象となる企業**: 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: 英語 - **利用可能な国**: アメリカ合衆国, イギリス, インド, オーストラリア, カナダ, ドイツ, 中国, 日本 ## 機能 - アカウント・アラート - アカウント管理 - アラート／通知 - アンケート／投票管理 - オンボーディング - キャンペーン管理 - クレームのモニタリング - コホート分析 - コミュニケーション管理 - コンバージョン追跡 - ダッシュボード - データの可視化 - ネガティブ・フィードバック管理 - フィードバック管理 - マルチチャネル・データ収集 - リード管理 - レポート／分析 - 健康スコア - 利用率の追跡／分析 - 収益管理 - 感情分析 - 顧客エンゲージメント - 顧客セグメンテーション ## 統合 (合計12件) - Dropbox Business - GoodData.AI - Google Docs - Jira - Microsoft Teams - NetSuite - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - Skilljar Customer Education - Slack - Zendesk Suite ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - チャット対応有 ## Category - [カスタマーサクセスツール](https://www.capterra.jp/directory/30961/customer-success/software) ## 関連カテゴリー - [カスタマーサクセスツール](https://www.capterra.jp/directory/30961/customer-success/software) - [顧客支援システム](https://www.capterra.jp/directory/31435/customer-advocacy/software) - [カスタマーデータ・プラットフォームソフト](https://www.capterra.jp/directory/31334/customer-data-platform/software) - [アプリ分析ツール](https://www.capterra.jp/directory/32915/product-analytics/software) - [キャンペーン管理システム](https://www.capterra.jp/directory/30012/campaign-management/software) ## 代替製品 1. [Customerscore.io](https://www.capterra.jp/software/1072389/Customerscore-io) — 4.8/5 (17 reviews) 2. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1783 reviews) 3. [Custify](https://www.capterra.jp/software/190125/custify) — 4.9/5 (122 reviews) 4. [monday CRM](https://www.capterra.jp/software/1024614/monday-crm) — 4.7/5 (462 reviews) 5. [Zendesk Suite](https://www.capterra.jp/software/164283/zendesk) — 4.4/5 (4079 reviews) ## レビュー ### "Totango - scalable and user friendly customer success solution" — 4.0/5 > **Ranula** | *2025年1月16日* | 情報技術、情報サービス | おすすめ評価：8.0/10 > > **良いポイント**: Totango is a powerful customer success platform that help companies to drive growth. It has nice real time health recording feature and give some good features for integration and user friendly interfaces > > **改善点**: pricing tiers make confusions and Limited advance analytics > > It was a smooth experience with Totango, really user friendly ----- ### "Cheap and good CS platform" — 4.0/5 > **Monika** | *2022年7月25日* | 医療機器 | おすすめ評価：7.0/10 > > **良いポイント**: The biggest pro is definitely a price. For little money we get a lot of functionalities and useful features i.e. inapp NPS, successplays, possibility to integrate with a lot of tools etc. I'm sure it's a great platform to start with to make your daily CS work easier. Also, their support is super responsive and helpful. So far I had no issues. They were also very helpful with the onboarding and implementation. > > **改善点**: I've already noticed that there are some funcionalities missing. I'm not sure if other platform have it but for example it's not possible to export some reports/dashboards with widgets, or to send reports monthly. > > We were implementing Totango for quite some time. We have a lot of customized metrics and we required integration with BigQuery. We just started using it recently. I see a lot of good sides and useful features but I also see some missing unfortunately. However, it's a good value for money so far. ----- ### "Frustrating UX, slow support, and clunky workflows" — 2.0/5 > **Olivia** | *2026年3月16日* | Eラーニング | おすすめ評価：3.0/10 > > **良いポイント**: Totango has a broad set of customer success features in theory, including account timelines, segmentation, and SuccessBlocs for structuring workflows. The overall concept of organising customer success processes within the platform is good, even if the execution falls short. > > **改善点**: The platform is difficult to use and often feels slow and buggy. The UX is unintuitive and outdated, which makes basic workflows more time-consuming than they should be. SuccessBlocs are particularly frustrating - they are rigid and confusing to set up, and segments must be saved in very specific ways just to reuse them, which makes the system unnecessarily restrictive. The timeline view is also limited - believe it or not, in 2026 you can only search subject lines rather than the full content of activities or notes, which makes it difficult to find important information quickly. Integrations are clunky and harder to configure than they should be. Customer support has been one of the most disappointing aspects. We’ve had tickets open for months with little to no follow-up, often requiring repeated chasing to get updates. > > Overall, the experience has been frustrating. While Totango aims to provide a comprehensive customer success platform, the product feels poorly designed and difficult to work with day to day. The combination of a confusing setup, limited functionality in key areas, slow performance, and extremely slow support responses makes it difficult to rely on the platform. ----- ### "A good CRM solution" — 4.0/5 > **Julio** | *2025年5月2日* | 金融サービス | おすすめ評価：7.0/10 > > **良いポイント**: It´s possible to integrate other platforms with it and use it as input data > > **改善点**: The support is not always as effective as it should be > > I had a good experience all around with this CRM. It's very helpful to create different layouts and use them to send various emails. ----- ### "A bit clunky to use" — 4.0/5 > **認証済みレビュアー** | *2022年10月21日* | 医療機器 | おすすめ評価：6.0/10 > > **良いポイント**: Totango is flexible in the context of integration with already existing solutions, ie. Hubspot - we transfer customer data two-ways between HS and Totango.It allows to set up of custom Health score, custom alerts and has a broad range of functionalities that can help with customer engagement and activities overall. > > **改善点**: It is still a bit clunky in context of UI - some functionalities are hidden, buttons are not intuitively placed, timeline of interactions is not so easy to navigate and you can't pin information or notes like in Hubspot. The "touchpoint" is a bit tricky because one miss-click can make it so that the internal note will be sent to the people tagged in it\! You also can't save a touchpoint card if you opened up a task in it, and didn't save the task first...Also the hierarchy between Company and Product is not intuitive and causes some problems during the integration. > > The integration with the tool took a long time (almost a year) and required a lot of workarounds. I think it still hasn't won me over fully, and I struggle to come back to it every day to log each touchpoint. ----- ページ：1 / 3\ 次へ: [次ページ](https://www.capterra.jp/software/123781/totango?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/123781/totango) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | ----- ## 構造化データ