123FormBuilder

123FormBuilder Overall Is Great

良いポイント:

I like the many variety of designs that are offered with this software. It's easy to create forms, surveys, and the like. This software additionally has a lot of great templates.

改善してほしい点:

I don't like that the fact that with all the great designs you have to pay the upgraded price; some of these should be made available. Although it's easy to create surveys, forms, etc., I've found another software that's easier.

More than a form platform

製品を使ってみた感想： Overall it is a reliable and easy-to-use service.Change is progressive without major changes often, making adoption and adaptation easy.I can see that many new features are added, but it's not in your face.

良いポイント:

The API support for popular web tools works well.Testing before release to live is straightforward, with instant form duplication and publication.Embedded code works well in basic iframes and loads quickly.Token-based security for API integration is robust; I don't remember having an issue on that side of the tool.I like the price; you can do a lot on the basic bundle.Help pages are beneficial and well-written.A low incident rate over the years, maybe twice a year, is acceptable for us.Non-technical staff find it easy to build forms, with the much better options list and visual tweaking than the basic Microsoft Forms tool.

改善してほしい点:

Support is only via chat/email, which is a big waste of time when you need to discuss complex issues.I know that the support is Romanian-based, but don't they speak English in Romania?Slow to fix problems with a slow escalation process; you can never speak beyond the first support tier, which is frustrating. The inability to back up API configuration is a strong business risk, considering how complex some API mapping can be.

After over 4 years of daily use, they held my data "hostage" when I tried to downgrade

製品を使ってみた感想： After several years of using the forms almost on a daily basis on the Gold Plan, last year I went through personal tragedies, closed my business, lost my job and no longer needed nor could afford to continue the paid plan. This year as I am recovering, I will be creating possibly 3-5 forms in a year compared to 30+ forms per year in the past. When I tried to create a free form, I realized 123formbuilder had put security blocks so I couldn't access my old forms, data or even create new forms. They wouldn't even let me delete old forms without upgrading and paying for a Gold plan. I could log in, but then any activity I tried, I would be directed to a page to upgrade with no other option. I have been going back and forth the past week with customer service. They released the block at first when I first contacted them, and since their email had gone to spam, I never saw that they gave me a 3 days window to delete all forms. I just proceeded with creating one form, uploaded to my website, started getting applications, and went back to the "upgrade or else" page. I explained my situation to the customer service rep and pleaded to use the free service, said I wouldn't use more than 5 forms as per the free agreement, asked as a long term client if I could keep the current form with 10+ fields (I was willing to edit and remove excess fields if that wouldn't be allowed). But she just blocked me from even being able to access the form submissions and kept pushing me to pay!

良いポイント:

Only workable on upgraded paid services.

改善してほしい点:

Even with the upgraded paid plan, it is very tedious to customize each new form even though they are duplicated. I was creating new sign up forms (duplicates of past week's form) every 1-2 weeks throughout the year, and had to customize every detail on the notification emails and thank you messages every single time. When you try to delete multiple fields, you have to do it one by one, can't select multiple fields. Customer service is terrible!!!

Basic registration App for simple needs

製品を使ってみた感想： Average middle of the road experience. We moved away from this app for our program application because we needed for functions than what 123FB could offer. However, we still use this for basic program registrations that do not require a large build out or sophisticated automations.

良いポイント:

Easy to use, integrates with Wix website, very customizable.

改善してほしい点:

Customer support is lacking. Some features are easy to implement and other are confusing. Payment gateway options are limited. Automation set up is clunky.

123FormBuilder has become a powerful tool for my company!

製品を使ってみた感想： I have been using 123FormBuilder for 1 year in my company and its forms solve 99% of the problems I have.

良いポイント:

The number of fields for forms is countless! In addition, 123FormBuilder has several security mechanisms that allow the form to be used for any use. Even for contests! The ease of creation and finding what you need, and if you don't find what you are looking for, the service always answers you in 1 day! Our company will not stop using 123FormBuilder anytime soon!

改善してほしい点:

There are very few weaknesses of 123FormBuilder, the only thing I could think of was having a chat so I could have my questions answered, but by email, I always get the answer by the end of the day.