Recurly

Incredible Support

製品を使ってみた感想： We've used Recurly to power our billing for over 5 years now and it's fully integrated into our systems and processes. We're big fans of the ease of use and bigger fans of the phenomenal support.

良いポイント:

While the features and ease of use are great, I'm most impressed with their customer service and ability to answer each question my team or I have quickly and thoroughly.

改善してほしい点:

No major cons I can think of. We're trying to integrate GoCardless and it's been a little clunky, but I don't think that's at the fault of Recurly.

A must for emerging subscription-based business model

製品を使ってみた感想： Recurly is packed with features. It's not the cheapest one in the market but it fulfills our need. There are some features we wish would be an add-on which will save us some dollars because we don't use it. The customer support is important to us and they are responsive and knowledgeable. There is a little learning curve when rolling this out to new hires.

良いポイント:

Besides integrating well with our existing tools. We are fond of Recurly because we can accommodate a wider reach of customers beyond month-to-month plans. The subscriptions can be customized the way we like it (think annual plans, prepaid plans, every other month, every three month-type of billing.) The invoicing feature allows our sales team to close deals without asking for upfront credit card information. Once accounts have been set up, we can always provide a specific link so customers can pay by themselves reducing the amount of people seeing their cards thus building trust.

改善してほしい点:

When processing a refund, it generates another invoice with a different invoice number. I think it would be better if the actual invoice will be updated to say "fully refunded/partially refunded" instead of creating another one. For security reasons, the software times out over a period of inactivity. When 2-step verification is enabled, it will always ask for it when you re-login...just a minor annoyance.

Disappointing customer support

良いポイント:

decent interface. good integration functionality although this breaks every so often.

改善してほしい点:

Customer service was disappointing at best. Charged us thousands of dollars for collecting on a single bill. We flagged this to them multiple times but got passed around 5 different customer support people and eventually told us that they wouldn't entertain our request. We have been a customer of theirs for over three years and its so disappointing to feel ripped off this way.

Recurly Is Effective and Accurate to use

製品を使ってみた感想： The experience I have with Recurly is incredible.

良いポイント:

Recurly is the most reliable solution for managing our recurring bills. The reliability of Recurly makes it a top solution.

改善してほしい点:

I am impressed by the powerful features of Recurly. Recurly is flawless.

Recurly Covers all your billing needs

製品を使ってみた感想： Recurly has the best subscription billing service that I have worked with (I have used several). Their costs are fair and as mentioned previously, the freedom I have to set up everything the way I want to based on my needs is the reason why we will continue to use this service.

良いポイント:

What I like the most about Recurly is the versatility, I have many options to send customized discounts, codes, create plans, edit renewals dates, process manual payments, send invoices, set up alerts, customize invoices and provide credits.

改善してほしい点:

If I can say anything that I don't like is that sometimes a pop-up comes up for support and gets in the way of me working when I'm not looking to contact support. I understand the platform is just letting me know I can contact support for any issues and how but for experience users that know how to do this already, it can just be a little annoying.