キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Rezdyとは?

Rezdyは、ツアー、アクティビティ、およびアトラクション向けの独立系B2B SaaS予約および配布プラットフォームです。この強力な予約ソフトウェアは、100カ国以上の数千人に及ぶツアー・オペレーターやアクティビティ・オペレーターの時間を節約でき、ビジネスの成長にダイレクトに役立ちます。あらゆる規模のオペレーターが、選択した予約ソフトウェアに関係なく、優れたB2B配信プラットフォームであるRezdy Marketplaceを使用して、現地および海外エージェントと大規模に接続および取引をすることができます。

Rezdyの対象ユーザー

ツアー・プロバイダー、アクティビティ・プロバイダー、アトラクション・プロバイダーのほか、シャトルバスやチャーター・サービスに適した設計の予約ソフトウェア。 オペレーターと再販業者/代理店を接続するために設計されたマーケットプレイス (チャネル・マネージャーを含む)。

Rezdyソフトウェア - 1
Rezdyソフトウェア - 2
Rezdyソフトウェア - 3
Rezdyソフトウェア - 4
Rezdyソフトウェア - 5

Rezdyをご存知でしょうか? 別の人気製品との比較

Rezdy

Rezdy

4.6 (228)
$49.00
無料バージョン
無料トライアル
65
18
4.4 (228)
4.2 (228)
4.4 (228)
VS.
価格プラン
価格オプション
機能
連携サービス
使いやすさ
価格の妥当性
カスタマーサービス
価格情報が見つかりません
無料バージョン
無料トライアル
73
16
4.2 (52)
4.2 (52)
4.6 (52)
緑色の評価バーは、平均評価とレビュー数に基づいて高評価の製品を表しています。

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Rezdyの評判・レビュー

評価ポイント

総合評価
4.6
使いやすさ
4.4
カスタマーサービス
4.4
機能
4.3
価格の妥当性
4.2

企業規模(従業員数)別レビュー数

  • <50
  • 51-200
  • 201-1,000
  • >1,001
LEO
LEO
ブラジルのChief Commercial Officer - Co-Founder
認証済みLinkedInユーザー
エンタテインメント, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Very Good Software bad support

5.0 6 年前

製品を使ってみた感想: Overall: we have a serious situation going on, and it seems they couldn't care less. It is jeopardizing the entire company. We had to build a task force on a Sunday to try to organize things manually to minimize all the problems caused by the system.

良いポイント:

It is a very complete solution for tours and activities. Once you understand how it works, it is a very good way to prepare your company for growth.

改善してほしい点:

We warned Rezdy many times about a problem when Brazil should get into Daylight Saving Time. The Brazilian government stated that in 2019 the DST would be postponed in 2 weeks. Sessions had wrong times and iit would not be available in Expedia for the same reason. The support team used to be very attentive to our demands, but there has been a sudden change in behavior lately. We are a big company with more than 1,000 bookings/month, and Rezdy's lack of support is compromising the entire company. Activities and transfer are booked at a certain time, but the document sent to the passengers states a different time and sometimes a different day! Clients are feeling suspicious about this change in times and dates, even if we explain that it is a system's problem. Pick up times in tours have been changed automatically and clients are getting impatient about that. We have been trying to receive and urgent answer from the support team, even calling them, but no answer. This is completely awkward, considering their previous behavior (answering promptly). Some of our suggestions are to create sessions 1 year long (not 6 months), create a way to make multiple language versions of the same product (not having to clone many times) and create subdivisions for the product description (ITINERARY, INCLUSIONS, EXCLUSIONS, KNOW BEFORE YOU BOOK ETC.)

Rezdyからの返信

6 年前

Hello there Leo, Thank you so much for your feedback. I am sorry you had such a difficult with your daylight savings time changes. I'm sure that has been a challenge. Unfortunately, most of this was something that was out of our hands and was due to your government making those changes to their process. We had bubbled your urgent request up to our dev team but much of the issue was due to the fluctuation from the Brazilian government and we weren't able to make the adjustments to your sessions as quickly as you had requested. I do apologize for any frustration this may have caused. As far as your other suggestions/requests, rest assured we are continuing to make changes to our system and do roll out updates often. Many of these updates are based on the suggestions of our suppliers/customers so please know your requests have been heard. Please stay tuned for continued roll out's of new and exciting features coming soon!

認証済みレビュアー
認証済みLinkedInユーザー
イベント企画運営, 11~50人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

A very good softwork, but It needs some improvments.

5.0 6 か月前

製品を使ってみた感想: It's an overall very good soft work, with very strong payment, remainder, and many more features. But it will be very nice to have an account manager in which I could inform in case of a problem.

良いポイント:

Payments Reminders Online booking Reports

改善してほしい点:

Some times I need to speak with a person online and share my screen to solve a problem. This is not possible, and on some occasions, it will save me a lot of time.

Rezdyからの返信

6 か月前

Thank you for taking the time to share your feedback with us. We are thrilled to hear that you find our software and features to be beneficial for your business. Unfortunately, we don't currently offer screen sharing options, however, please note that our live chat support allows you to upload screen shots and files within the chat so you can better display the issue you're facing. In the meantime, if you encounter any challenges or have specific issues, please do not hesitate to reach out to our customer support team. Regards, Team Rezdy

BLOSSOM
アメリカのOWNER
海運, 2~10人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Disaster for a busy business

1.0 4 年前

製品を使ってみた感想: Terrible! Overbooking, Calendar function not working, Birth dates customers entered were showing as born in 1800, online booking was kicking customers out after they entered all their info, there are so many issues you can not list them all. This is all something that began in May 2020 after using the system since 2018 without too many issues but when they started it was a complete malfunction on all fronts.

良いポイント:

It was good for a while but it started malfunctioning in ever aspect of the software. Nothing could be done by customer service. I have tried for months with them not being able to fix the multiple problems within their system

改善してほしい点:

Lack of customer service. Malfunctioning software.

Rezdyからの返信

4 年前

Dear Blossom, I am really sorry to hear about your recent experience with Rezdy regarding an ongoing issue with the set-up. I believe our customer service has already been in touch with you and we have been able to resolve some of the issues, while others are still in the process. Your feedback on the features that are currently not available on Rezdy is really valuable to us and we will make sure this is addressed to the right teams, based on the support ticket raised by you. If you do need any further assistance, please feel free to reach out to our customer service team directly. Kind Regards Hemant Malhotra Customer Services Manager

Alfredo
スペインのManager
エンタテインメント, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

A good solution for small-mid companies

5.0 2 年前

製品を使ってみた感想: In general, the experience is good: the only thing is that I cannot change some words in the Spanish interface, and the product descriptions could have more fields, but in general, it fulfills its purpose well.
Its integration with Stripe is very good, which does not make it necessary to enter to the platform for the issue of refunds.

良いポイント:

I come form Bókun: Rezdy is more flexible customizing reservation options. We are a Travel Agency creating our own products with very local providers, and sometimes we have events tickets, train tickets, hotels, and we mix it together... at the moment, Rezdy solve each of my issues.

改善してほしい点:

As I said, we come from Bókun... I miss a lot the online site creator (wich is a Duda white label integration). Rezdy with this will be unbeateable for me!

Rezdyからの返信

2 年前

Hi Alfredo, We're delighted to see that our software has been able to assist your business in achieving flexible customizable reservation options. Thank you for taking the time to leave your valuable review. Kind regards, Customer Care team

Kenneth
アメリカのChief Swagman
レジャー、旅行、観光, 2~10人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Implementing Rezdy is the best decision we ever made

5.0 2 年前

製品を使ってみた感想: Massive reduction in time spent on bookings management, I would say upward of 90%. This results in massive savings in money of course. By automating our booking process we have also (almost) completely eliminated mistakes with bookings. No more double-bookings, incorrect names etc. In over 7 years of using Rezdy we haven't had a single booking mistake.

良いポイント:

Ability to automate bookings and payment. Once set up to our needs, it is almost completely hands-off. Things like payment reminders make management of bookings so much simpler.

改善してほしい点:

It really needs multi-currency support, ie. that tour operators can price tours in different countries in local currency.

Rezdyからの返信

2 年前

Hi Kenneth, we're thrilled to see that our booking system has been able to reduce your booking management by upwards of 90% - saving you time and money! Thank you for taking the time to provide us with your valuable feedback, we really appreciate this. Kind regards, Customer care team