--- description: Rezdyを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Rezdyとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [予約システム](/directory/20032/reservations/software) > [Rezdy](/software/122690/rezdy) # Rezdy Canonical: https://www.capterra.jp/software/122690/rezdy ページ：1 / 11\ 次へ: [次ページ](https://www.capterra.jp/software/122690/rezdy?page=2) > 世界中の通信事業者や再販業者が時間を節約し、接続を得て、最終的にビジネスを拡大できるよう設計されたオンライン予約プラットフォームです。 > > 評価：237人のユーザーによる評価は**4.5/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Rezdyの対象ユーザー ツアー・プロバイダー、アクティビティ・プロバイダー、アトラクション・プロバイダーのほか、シャトルバスやチャーター・サービスに適した設計の予約ソフトウェア。 オペレーターと再販業者／代理店を接続するために設計されたマーケットプレイス (チャネル・マネージャーを含む)。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.5/5** | 237 レビュー | | 使いやすさ | 4.3/5 | レビュー全体に基づく | | カスタマー・サポート | 4.3/5 | レビュー全体に基づく | | 価格の妥当性 | 4.1/5 | レビュー全体に基づく | | 機能 | 4.3/5 | レビュー全体に基づく | | おすすめ率 | 80% | (8/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Rezdy - **ロケーション**: Surry Hills, オーストラリア - **設立**: 2010 ## ビジネスコンテキスト - **価格プラン**: $49.00 - **価格モデル**: (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: 英語 - **利用可能な国**: アイルランド, アゼルバイジャン, アメリカ合衆国, アルバ, アルメニア, アンギラ, アンティグア・バーブーダ, イギリス, イタリア, ウォリス・フツナ, ウルグアイ, エストニア, エルサルバドル, オマーン, オランダ, オーストラリア, オーストリア, オーランド諸島, カザフスタン, カナダ さらに87件 ## 機能 - CRM - GDS／OTA統合 - オンライン予約 - カスタマー・サポート - カレンダー管理 - スケジューリング - ダッシュボード - パッケージ作成 - ベンダー管理 - リソース管理 - レポートと統計 - レポート／分析 - 中央予約システム - 予約メモ - 予約管理 - 予約管理 - 価格設定管理 - 団体予約 - 契約・ライセンス管理 - 旅程作成 - 決済処理 - 経理統合 - 評価管理 - 請求書管理 - 電子決済 - 顧客データベース - 顧客管理 ## 統合 (合計16件) - Apple Pay - Bookeasy - Fotaflo - Google Calendar - Google Pay - Google Sheets - Mailchimp - PayPal - Smartwaiver - Stripe - Wherewolf - WordPress - Xero - Zapier - authorize.net ... さらに1件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [予約システム](https://www.capterra.jp/directory/20032/reservations/software) ## 関連カテゴリー - [予約システム](https://www.capterra.jp/directory/20032/reservations/software) - [ツアーオペレーターソフト](https://www.capterra.jp/directory/20033/tour-operator/software) - [旅行代理店向けソフト](https://www.capterra.jp/directory/20034/travel-agency/software) - [レンタル管理システム](https://www.capterra.jp/directory/30116/rental/software) - [出張管理システム](https://www.capterra.jp/directory/31057/travel-management/software) ## 代替製品 1. [Bókun](https://www.capterra.jp/software/178518/bokun) — 4.7/5 (468 reviews) 2. [Ezus](https://www.capterra.jp/software/190113/esus) — 4.7/5 (61 reviews) 3. [FareHarbor](https://www.capterra.jp/software/135106/fareharbor) — 4.7/5 (1129 reviews) 4. [TrekkSoft](https://www.capterra.jp/software/126665/tour-activity-booking-system) — 4.5/5 (230 reviews) 5. [Checkfront](https://www.capterra.jp/software/99249/checkfront) — 4.5/5 (318 reviews) ## レビュー ### "Very Good Software bad support" — 5.0/5 > **LEO** | *2018年10月22日* | エンタテインメント | おすすめ評価：8.0/10 > > **良いポイント**: It is a very complete solution for tours and activities. Once you understand how it works, it is a very good way to prepare your company for growth. > > **改善点**: We warned Rezdy many times about a problem when Brazil should get into Daylight Saving Time. The Brazilian government stated that in 2019 the DST would be postponed in 2 weeks. Sessions had wrong times and iit would not be available in Expedia for the same reason. The support team used to be very attentive to our demands, but there has been a sudden change in behavior lately. We are a big company with more than 1,000 bookings/month, and Rezdy's lack of support is compromising the entire company. Activities and transfer are booked at a certain time, but the document sent to the passengers states a different time and sometimes a different day\! Clients are feeling suspicious about this change in times and dates, even if we explain that it is a system's problem. Pick up times in tours have been changed automatically and clients are getting impatient about that. We have been trying to receive and urgent answer from the support team, even calling them, but no answer. This is completely awkward, considering their previous behavior (answering promptly). Some of our suggestions are to create sessions 1 year long (not 6 months), create a way to make multiple language versions of the same product (not having to clone many times) and create subdivisions for the product description (ITINERARY, INCLUSIONS, EXCLUSIONS, KNOW BEFORE YOU BOOK ETC.) > > Overall: we have a serious situation going on, and it seems they couldn't care less. It is jeopardizing the entire company. We had to build a task force on a Sunday to try to organize things manually to minimize all the problems caused by the system. ----- ### "A very good softwork, but It needs some improvments." — 5.0/5 > **認証済みレビュアー** | *2024年1月19日* | イベント企画運営 | おすすめ評価：10.0/10 > > **良いポイント**: Payments Reminders Online booking Reports > > **改善点**: Some times I need to speak with a person online and share my screen to solve a problem. This is not possible, and on some occasions, it will save me a lot of time. > > It's an overall very good soft work, with very strong payment, remainder, and many more features. But it will be very nice to have an account manager in which I could inform in case of a problem. ----- ### "Bait and Switch Pricing. DO NOT USE" — 1.0/5 > **Brad** | *2026年1月24日* | 漁業 | おすすめ評価：0.0/10 > > **良いポイント**: The usability and interface is great. For a simple business operations it is clean and optimal. Not over complicated > > **改善点**: Bait-and-switch pricing once you’re locked in We signed up to Rezdy on the clear understanding that pricing was a monthly fee plus $1 per offline booking. That suited our fishing business perfectly — we are highly weather-dependent and primarily take bookings in person, while potentially moving to online bookings via a website in the future. Throughout the entire setup and onboarding process, there was no mention whatsoever that we would later be told our plan was unsuitable, that we would be required to change plans, or that offline bookings would ever be subject to percentage-based fees. We were never told there was any requirement to be online or to use Rezdy for payments. We invested months setting up the system, learning the software, and integrating it into our operations. Then, three to four months in — once we were comfortable and reliant on the platform — Rezdy abruptly informed us that we had to change plans because it was supposedly more suitable for our business. When we asked to compare plans, we were pushed toward a Marketplace plan that: Is not displayed anywhere on their website Charges 3% of all bookings, online or offline Applies even though we do not take payments through Rezdy Applies even though bookings are manually entered In other words, Rezdy is now seeking a percentage of our revenue for bookings they did not generate and payments they do not process. When we stated that we wished to remain on the Foundation plan we originally signed up for, we were given an ultimatum: switch to the new plan within three days or leave the platform entirely. This is not transparency or fair dealing. It is a classic bait-and-switch, timed precisely when a business is most embedded in the software and leaving is most disruptive. Rezdy may suit businesses that operate fully online and process payments through the platform. For weather-dependent or in-person operators, proceed with extreme caution — the pricing you sign up to may not be the pricing you’re allowed to keep. Extremely disappointing experience. > > Bait and switch pricing. We were completely misled be our Account Executive and never informed of the requirements of the plans before they forced us to switch plans to charge us about 10 fold as much. ----- ### "The Worst 3 Months of My Business Life" — 1.0/5 > **P Mathew** | *2025年7月19日* | レジャー、旅行、観光 | おすすめ評価：0.0/10 > > **良いポイント**: The sales team was quick to respond and very polished in their pitch. You get to speak with someone directly, which gives a good first impression, though it turned out to be just that, an impression. > > **改善点**: The support is terrible no phone line, no live chat, just slow, careless email responses with no sense of urgency or ownership. The platform is buggy and unreliable, often making changes or updates on its own. One serious glitch resulted in a major booking mishap, costing me a one-star review. The lack of accountability and support is beyond frustrating. > > I signed up in April and left within three months. It was a stressful and disappointing experience. I’ve since switched to Bokun and am much happier. ----- ### "Rezdy Mergers Take Priority Over Functionality and Customer Service" — 1.0/5 > **Daniel** | *2025年3月21日* | レジャー、旅行、観光 | おすすめ評価：0.0/10 > > **良いポイント**: Initially, the platform worked and met the needs that most other software could not. Now, the platform doesn't work and does nothing near what other platforms will do. > > **改善点**: The steady decline since signing up. No upgrades, no communication, a promised new platform that never comes. A merger that was a mess. Problems and glitches everywhere that don't get solved. The program now costs you thousands in lost bookings, and nobody cares. Only chat is available, the agents act as a wall to management who are probably hiding under their desks. It was a good program that has turned absolutely awful and I would not recommend to my worst enemy or competitor. Stay clear. > > At first good, then the problems arrived. They came from all angles, having to perform workarounds and learn how to apologize to customers in many languages. They merged with Regionado, Checkfront and others. This clearly was a mess, a mistake, and it ruined the company. It is my last year with them, and I will never return. There is supposedly an upgrade to the software program coming, but that has been the same old response for over a year now. I would never consider this company, and if you are... do yourself a favor and at least wait until the supposed new platform rolls out. I have lost so much money because clients cannot book online using the software due to glitches that Rezdy does not solve or simply sweeps under the rug. It is sad and terrible. I feel bad for the people in the customer service chat, which you can't talk to due to "protocol." I can't be the only one. This platform is like something Fred Flintstone would use: moving rocks and rubble. That's a good description of the platform, rubble. It is all that remains from what was once good. ----- ページ：1 / 11\ 次へ: [次ページ](https://www.capterra.jp/software/122690/rezdy?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/122690/rezdy) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## 構造化データ