キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Lightspeed Retailとは?

Lightspeed POSが備える非接触型決済、オムニチャネルのロイヤルティ、高度なEコマース・ソリューションなどの機能で小売ビジネスの将来性を保証します。Lightspeed Retailは顧客サービス提供方法を簡素化し、すべての店舗ロケーションを管理します。在庫管理、売上把握、従業員管理、支払処理、リピートを促すショッピング顧客体験の創出など、すべてiPadで行うことが可能です。

Lightspeed Retailの対象ユーザー

Lightspeedの機能は小売業者やレストラン経営者の優先事項と整合しています。日々のタスクを簡素化しビジネス成長と顧客体験という要点に集中できます。

Lightspeed Retailソフトウェア - 1
Lightspeed Retailソフトウェア - 2
Lightspeed Retailソフトウェア - 3

Lightspeed Retailをご存知でしょうか? 別の人気製品との比較

Lightspeed Retail

Lightspeed Retail

4.1 (967)
$109.00
無料バージョン
無料トライアル
110
58
4.1 (967)
3.9 (967)
4.0 (967)
VS.
価格プラン
価格オプション
機能
連携サービス
使いやすさ
価格の妥当性
カスタマーサービス
価格情報が見つかりません
無料バージョン
無料トライアル
63
9
4.0 (483)
3.5 (483)
3.3 (483)
緑色の評価バーは、平均評価とレビュー数に基づいて高評価の製品を表しています。

Lightspeed Retailの他のおすすめ代替製品

Clover
高評価の機能
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高評価の機能
デビットカード/クレジットカード処理
リアルタイムデータ
販売レポート
Shopify
高評価の機能
ショッピングカート
モバイル・アクセス
注文管理
TouchBistro
高評価の機能
個別チェック
販売レポート
飲食店向け
Rain POS
高評価の機能
Webサイト管理
ショッピングカート
モバイル・アクセス
GoDaddy Website Builder
高評価の機能
Webサイト管理
ランディングページ、Webフォーム
リアルタイム編集
Shopify POS
高評価の機能
在庫管理
決済処理
販売時点情報管理 (POS)
Square Point of Sale
高評価の機能
オンライン決済
データセキュリティ
決済処理
Revel Systems
高評価の機能
個別チェック
販売レポート
販売時点情報管理 (POS)

Lightspeed Retailの評判・レビュー

評価ポイント

総合評価
4.1
使いやすさ
4.1
カスタマーサービス
4.0
機能
4.0
価格の妥当性
3.9

企業規模(従業員数)別レビュー数

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Chad
Partner
認証済みLinkedInユーザー
スポーツ用品, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Access to information at your fingertips

5.0 2 年前
動画プレイヤーで日本語字幕を表示できます
Zondre
Zondre
アメリカのGeneral Manager
認証済みLinkedInユーザー
小売, 11~50人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Great integrated system

5.0 5 年前

製品を使ってみた感想: Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.

良いポイント:

The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.

改善してほしい点:

There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.

anna
アメリカのCEO
小売, 11~50人規模の会社
使用期間: 2年以上
投稿経路
ソース:SoftwareAdvice

Over promise, under deliver

4.0 3 か月前

製品を使ってみた感想: Overall, I have had a really negative experience with Lightspeed. Their account managers are not helpful and rarely answer. The company is focused on sales and add ons and not improving the product or ensuring the system does what retailers want / need

良いポイント:

Lightspeed has the basics complete. Matrixes, easy sku set up and fairly intuitive POS.

改善してほしい点:

The customer service is terrible. The team is constantly selling new add ons that don't work and then no one every responds. Overall, I have felt the system does not do what they say it does. For example, we were sold on a shopify integration, which is not true. We were also sold that their reporting is great. It is not only terrible, but you have to pay a lot more for any reports that give you actual information (like inventory valuations).

Lightspeedからの返信

3 か月前

Hi Anna, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at <[email protected]>. Thank you,

Sean
アメリカのCEO
小売, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Not The Same Company It Once Was

3.0 4 週間前 新着

製品を使ってみた感想: We loved Lightspeed and advocated for them in the beginning. The disappointment in their customer service and the system breakages and downtime was devastating to our business. The customer service we received when their system was crashing was the worst customers service I have experienced in any industry. They denied system crashes or feature breakages, for days before acknowledging them. We tolerated alot from them because they used to be so good! But, it started to cost us a lot of lost sales, and when they couldn't process credit cards for days, that was the end...

良いポイント:

Good foundation. Simple to use POS with valuable connected integrations.

改善してほしい点:

Customer service used to be outstanding. In a few short years, it provided some of the worst customers service I have experience in any industry. I can confidently saw even our basic employees/user understood the system better than ANY of the customer service reps from Lightspeed.

Lightspeedからの返信

3 週間前

Hi Sean, We would like to sincerely apologize for your recent experience with Lightspeed. We understand how crucial it is to provide timely and effective support, and we deeply regret hearing that we have fallen short of your expectations. Your feedback is invaluable to us, and we're committed to addressing these issues to improve our services moving forward. We are unfortunately unable to locate your account within our records. If you wish to discuss your concerns in more detail, we kindly ask you to contact your Account Manager for further assistance. If you require immediate technical support, please don't hesitate to reach out to our Support Team. Thank you for your time and patience. The Lightspeed Team

Steve
Steve
アメリカのOwner
認証済みLinkedInユーザー
小売, 2~10人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

A great all-inclusive system

5.0 3 年前

製品を使ってみた感想: Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively.

良いポイント:

Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two.

改善してほしい点:

There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders.

認証済みレビュアー
認証済みLinkedInユーザー
通信, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

The Point of Sale solution

4.0 3 年前

製品を使ってみた感想: Overall, the software does a great job in helping Accountants, managers and front liners in the Retail industry. What's great is that it integrates with ECommerce to be more efficient in selling your products out there, not just from the brick and mortar setup, but in the online as well.

良いポイント:

I tinkered with this software and got ot know this from the inside and out. I like the functionalities as it allows you to break free from the spreadsheet and manual entry. Gone are the days of tallying and doing adjustments on a piece of paper. It has filter functions for reporting, it auto calculates taxes by assigning it in the initial setup, browser printing integration, you can conveniently import inventory from a csv file to your POS system and export those reports in a csv format. The hardware associated to it works seamlessly like the tablets, scanners, and printers. Although , it endorses Apple products, it works perfectly fine with Windows operating systems. It also has a companion product which is called Lightspeed Accounting that is comparable to Quickbooks

改善してほしい点:

A few bugs are slowly being fixed as each maintenance and update is released, just like any other software. Although workarounds can be done to remedy it, but you'd have to seek assistance from Tech Support.