キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Lightspeed Retailの概要

このクラウド・ベースの電子POSは、在庫管理、従業員管理、販売レポート、および場所とチャネル全体の会計を一元化します。

Lightspeed Retailの対象ユーザー

Lightspeedの機能は小売業者やレストラン経営者の優先事項と整合しています。日々のタスクを簡素化しビジネス成長と顧客体験という要点に集中できます。

Lightspeed Retailソフトウェア - 1
Lightspeed Retailソフトウェア - 2
Lightspeed Retailソフトウェア - 3

Lightspeed Retailをご存知でしょうか? 別の人気製品との比較

Lightspeed Retail

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VS.
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価格オプション
機能
連携サービス
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価格の妥当性
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Lightspeed Retailのレビュー

評価ポイント

総合評価
4.1
使いやすさ
4.1
カスタマーサービス
4.0
機能
4.0
価格の妥当性
3.9

企業規模(従業員数)別レビュー数

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Chad
Owner
認証済みLinkedInユーザー
スポーツ用品, 11~50の従業員数
使用期間: 1年以上
投稿経路

Access to information at your fingertips

5.0 昨年
動画プレイヤーで日本語字幕を表示できます
Zondre
Zondre
アメリカのGeneral Manager
認証済みLinkedInユーザー
小売, 11~50の従業員数
使用期間: 1年以上
投稿経路

以前に検討した類似製品:

Great integrated system

5.0 4 年前

製品を使ってみた感想: Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.

良いポイント:

The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.

改善してほしい点:

There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.

認証済みレビュアー
認証済みLinkedInユーザー
通信, 501~1,000の従業員数
使用期間: 1年以上
投稿経路

以前に検討した類似製品:

The Point of Sale solution

4.0 3 年前

製品を使ってみた感想: Overall, the software does a great job in helping Accountants, managers and front liners in the Retail industry. What's great is that it integrates with ECommerce to be more efficient in selling your products out there, not just from the brick and mortar setup, but in the online as well.

良いポイント:

I tinkered with this software and got ot know this from the inside and out. I like the functionalities as it allows you to break free from the spreadsheet and manual entry. Gone are the days of tallying and doing adjustments on a piece of paper. It has filter functions for reporting, it auto calculates taxes by assigning it in the initial setup, browser printing integration, you can conveniently import inventory from a csv file to your POS system and export those reports in a csv format. The hardware associated to it works seamlessly like the tablets, scanners, and printers. Although , it endorses Apple products, it works perfectly fine with Windows operating systems. It also has a companion product which is called Lightspeed Accounting that is comparable to Quickbooks

改善してほしい点:

A few bugs are slowly being fixed as each maintenance and update is released, just like any other software. Although workarounds can be done to remedy it, but you'd have to seek assistance from Tech Support.

認証済みレビュアー
認証済みLinkedInユーザー
小売, 11~50の従業員数
使用期間: 1~5か月
投稿経路
ソース:GetApp

以前に検討した類似製品:

Not compatible with existing WooCommerce / Terrible Customer Service

1.0 2 か月前 新着

製品を使ってみた感想: A true business interruption costing us significant time and money!

良いポイント:

It was so dumbed down that anyone could use it, sadly this also makes it vulnerable to security breaches and theft

改善してほしい点:

Almost everything, from being totally mislead in the sales process, squeezed into their processing, ignored and dismissed on support tickets. Terrible service overall.

Lightspeedからの返信

2 か月前

Hi, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at [email protected].

Derrick
カナダのOwner
食品、飲料, 2~10の従業員数
使用期間: 2年以上
投稿経路
ソース:SoftwareAdvice

Bs money grab don't use this system.

4.0 4 か月前

製品を使ってみた感想: Terrible

良いポイント:

This was an amazing system until they showed their true colors by forcing me (and others) to pay them $400 more a month if you don't use their payment system. After comparing their prices to my current rates it is cheaper to pay them $400.

改善してほしい点:

This company has no ethics. They forced their user base to switch to them to do payment processing. They said it made it easier to do it that way. Complete lie. I pull my sales from them to quick ooms them pull my banking from eleven I to quick books. At no time.e does their system need me to use their payment system but they still are foing to charge an extra $400/month if I don't move to their higher rates. One way or another they decided that they needed more of money.

Andrew
アメリカのManging Partner
アパレル、ファッション, 11~50の従業員数
使用期間: 1年以上
投稿経路

以前に検討した類似製品:

Packs some punch among the punchless

4.0 3 年前

製品を使ってみた感想: We are a 40 year Brick and Mortar AND E-commerce company that carries 1000s of unique skus. Needing a software that is heavier than just the POS is essential. Inventory management and the ability to integrate with E-commerce was a non-negotiable for my next POS.
Lightspeed does have some frequent, mostly minor bugs, it is nice that they constantly update and enhance their program. There often seems to be a disconnect between software designers and the retail experience, but this program bridges the data management needed to go with the point of sale functionality.
Product management has been efficient. Customer service has been very helpful via telephone or chat and are always available which is nice. Even better, the amounts of time to need to contact customer service is minimal. After one year of use, I can say I use this program with confidence and I believe it packs the punch needed to handle scale.

良いポイント:

Customer Support is included and accessible Intuitive Useful for heavy amounts of inventory Cloud Based Accessible via multiple operating systems Integrated with Cayan for seamless transition from my previous POS Has extensions that enable enhanced reporting, loyalty and ecommerce integration Updates are included

改善してほしい点:

Frequently Buggy UX issues at times E-commerce integration is through third party Advanced Reporting is an additional cost and is still poorly designed and buggy Long waits for Customer Support Widespread Outages do Occur