キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年
Lightspeed Retailとは？
Lightspeed POSが備える非接触型決済、オムニチャネルのロイヤルティ、高度なEコマース・ソリューションなどの機能で小売ビジネスの将来性を保証します。Lightspeed Retailは顧客サービス提供方法を簡素化し、すべての店舗ロケーションを管理します。在庫管理、売上把握、従業員管理、支払処理、リピートを促すショッピング顧客体験の創出など、すべてiPadで行うことが可能です。
Lightspeed Retailの対象ユーザー
Lightspeedの機能は小売業者やレストラン経営者の優先事項と整合しています。日々のタスクを簡素化しビジネス成長と顧客体験という要点に集中できます。
Lightspeed Retailをご存知でしょうか？
別の人気製品との比較
Lightspeed Retail
Lightspeed Retailの他のおすすめ代替製品
Lightspeed Retailの評判・レビュー
Access to information at your fingertips
A great all-inclusive system
製品を使ってみた感想： Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively.
良いポイント:
Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two.
改善してほしい点:
There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders.
Over promise, under deliver
製品を使ってみた感想： Overall, I have had a really negative experience with Lightspeed. Their account managers are not helpful and rarely answer. The company is focused on sales and add ons and not improving the product or ensuring the system does what retailers want / need
良いポイント:
Lightspeed has the basics complete. Matrixes, easy sku set up and fairly intuitive POS.
改善してほしい点:
The customer service is terrible. The team is constantly selling new add ons that don't work and then no one every responds. Overall, I have felt the system does not do what they say it does. For example, we were sold on a shopify integration, which is not true. We were also sold that their reporting is great. It is not only terrible, but you have to pay a lot more for any reports that give you actual information (like inventory valuations).
Lightspeedからの返信
6 か月前
Hi Anna, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at <[email protected]>. Thank you,
Lightspeed Retail for Gift Shop
製品を使ってみた感想： I use Lightspeed every day in the shop I run. It has a great back office feature and connects to the POS system very well. I like how all your reports are in one place and you can easily find the information you need by filtering the reports. Inventory is very easy with Lightspeed.
良いポイント:
I like how easy it is to pull data on Lightspeed Back office and how easy it is to have it communicate to your POS device.
改善してほしい点:
Connection to the card reader goes in and out frequently and it Lightspeed only works with certain processing companies.
Lightspeedからの返信
先月
Hi Taryn, Thank you for your feedback! We're glad you enjoy the ease of using Lightspeed’s back office and POS features. We’re sorry to hear about the card reader issue and compatibility concerns. Your feedback is invaluable, as it helps us improve our product and services. All the best, The Lightspeed Team
Customer Review
製品を使ってみた感想： Overall I have spend way more time on the help desk waiting the 24-48 hours for technical support and I have had to invest more money and time into additional products I didnt expect. Overall the experience has been a mixed bag, but the latest integrations issues has left a really bad taste in my mouth.
良いポイント:
The fact it could do the basics well. i.e. take payment of an order.
改善してほしい点:
The integration issues, added costs of including so many additional applications and the delayed payment over the weekend, where lightspeed invoices did not match bank account inputs due to when the eftpos fee is attributed. This adds a lot of manual effort when reconciling.
Lightspeed Retail - User Friendly & Great Customer Service
製品を使ってみた感想：
The cost is a bit high in comparison to other retail POS systems. I may have considered an alternate provider based on the cost alone, but we wanted to get our store opened right away, and Lightspeed came very highly rated.
Over and above customer service is so very important, and this alone keeps us on-line. I would recommend Lightspeed to any new user considering them.
良いポイント:
I enjoy using Lightspeed. The features are easy to navigate, learn and train. There is a newsletter that alerts us to new features and interests. We were offered a significant start up discount for the first year, and the terminal was free. Once we set up the system, it has been clear sailing. Any time we have had a question, on-line customer service has been wonderful! We have never not had an issue unresolved. Lightspeed offers capital advances after a certain period of time, based on sales. This could be useful to help with additional expenses as they come along.
改善してほしい点:
I do not love the monthly fees now that our yearly discounted rate has come to an end. That is really the only thing I dislike about the entire system. I do wish that Lightspeed would partner up with Faire, the wholesale platform we often use, to integrate the inventory and invoicing.
