キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年
Kommoとは？
amoCRMは、世界初のメッセージ駆動型顧客関係管理 (CRM) です。マルチチャネル通信により、単一のアプリからメッセンジャー、メール、および電話を通じた会話を可能にします。クライアントとの個々のやり取りを、パーソナライズされた1対1の対話にすることができます。さらに、マネージャーは強力な分析、レポート、自動化ツールを活用できます。これは、起業家や中小企業向けのメッセンジャーベースの販売ソリューションに適しています。
Kommoの対象ユーザー
amoCRMは、リード、タスク、およびセールス・チームの管理を支援することを目的に設計されています。マネージャーは、豊富な分析およびモニタリング・ツールを使用してチームとパイプラインを完全に管理できます。
Kommoをご存知でしょうか？
別の人気製品との比較
Kommo
Kommoの他のおすすめ代替製品
Kommoの評判・レビュー
検討した類似製品：
Great features and nice customer service at a fair price
製品を使ってみた感想： Price is reasonable for all feature in get and customer service is exceptional.
良いポイント:
They have integrations with the major social networks like Instagram, Facebook, Gmail and the most important Whatsapp via Twilio, which allow you to integrate in a legal way. They also have a live chat with chatbot that works fine. Of course they are not a chat company, so it's simples, but it works fine to most activities.
改善してほしい点:
The filter features are limited and sometimes things like select a empty field, depending on field type, it's impossible.
Cost-effective yet powerful CRM alternative
製品を使ってみた感想： This is a good company. They are new enough to not be tied to old technology, but old enough to know what they are doing. Their live chat support has been excellent for us as well.
良いポイント:
This is the only CRM we found that integrated with Social Media messaging, which is the preferred communication medium for many of our customers. We used to have our team using Facebook messenger within our FB Business Manager page directly, but now we can have these Messenger interactions INSIDE our CRM and then bridge those conversations into texts and phone calls. The software is intuitive and its user interface is excellent. There are many Automotive-specific CRM tools out there, but they are all old and clunky compared to amoCRM.
改善してほしい点:
The integration with FB is treated as a "bot" on the FB side, even though we have real humans in our call center replying to customers via amoCRM. This means that a stricter set of rules is applied to our conversations from FB, and we've had the link shut down a couple times. It's still a great integration to have--especially considering that no other CRMs can do this. Also, the integration with Twilio is quite limited when it comes to outbound and inbound calls. I love the automatic call recording features, but we are not able to assign agent-specific numbers that customers can call back. It would be wonderful if we could have a mini-IVR inside amoCRM so that when customers call us back the routing could be more efficient. The smartphone app could be better too.
Customer service is EXTREMELY POOR
製品を使ってみた感想： The website's Customer service is extremely slow. Yesterday, I spent three hours trying to solve a bot problem, only to end up without a solution. This demonstrates a lack of consideration for customers who rely on the system to function properly. The standard of service is very limited. Firstly, when opening a ticket, the agent, who lacks access to the system for a detailed analysis, requests screenshots and then attempts to solve the problem through trial and error. This can take two hours or more between sending the screenshots and attempting reconfiguration. Subsequently, the case is forwarded to technical support, which may add another 40 minutes just to request your ID before effectively starting to work on resolving the issue. Thus, any inconvenience means facing hours of attempting to resolve it. The customer service system is poor. If I had known, I would have chosen another platform.
良いポイント:
The system's proposal is good, as it offers a bot as a way to contact all clients across various platforms simultaneously. However, the bot never works for me, which is the feature I needed the most.
改善してほしい点:
The website's Customer service is extremely slow. Yesterday, I spent three hours trying to solve a bot problem, only to end up without a solution. This demonstrates a lack of consideration for customers who rely on the system to function properly.
検討した類似製品：
amoCRM the CRM of the networks and whatsapps
製品を使ってみた感想：
The integration in a platform, with the applications that in my area, are the most used when I do a MKT campaign
If the MKT campaign is in the Facebook marketplace, 80% of the communication is through messenger, and amoCRM channels them, and even more so with Botsales, to pre-attend them.
If the campaigns are through Facebookmeta, less traffic but more effective, I channel them to the pipe perfectly. The same if the campaign was with Google or Instagram.
良いポイント:
With amoCRM you can have multichannel communication. Whatsapp .with the integration with Facebook, and Messenger. etc Incorporation of the SaleBot, it is a very good tool, so as not to lose leads.
改善してほしい点:
Best technical support and assistance . I do not have the same feeling as in other applications, the care and online support.
Kommo has no secrets!
製品を使ってみた感想： I consider my experience to have been satisfactory overall so far. I would like to have the option to send voice messages in the future to feel more satisfied.
良いポイント:
I like that Kommo has everything in one tool, for instance: CRM, leads, sales, contacts, and so on.That's an advantage because I can manage all my tasks with it, and it also records all the information when serving clients so we can check it whenever we need it.
改善してほしい点:
One thing that I like least about Kommo is that I can't send voice messages through it, and that's a little annoying.
