--- description: Cyaraを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Cyaraとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [自動音声応答システム](/directory/30231/ivr/software) > [Cyara](/software/119554/cruncher) # Cyara Canonical: https://www.capterra.jp/software/119554/cruncher ページ：1 / 2\ 次へ: [次ページ](https://www.capterra.jp/software/119554/cruncher?page=2) > Cyaraなら、不備のリスクを軽減しながら、デジタルおよび音声チャネル全体で優れたカスタマー・ジャーニーの提供を加速させることができます。 > > 評価：14人のユーザーによる評価は**4.5/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Cyaraの対象ユーザー 世界の有名ブランドがCyaraを信頼し、音声およびデジタル・チャネル全体で、少ない労力、コスト、リスクで優れた顧客体験をより迅速に構築するためにCyaraを日々活用しています。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.5/5** | 14 レビュー | | 使いやすさ | 4.5/5 | レビュー全体に基づく | | カスタマー・サポート | 4.8/5 | レビュー全体に基づく | | 価格の妥当性 | 4.3/5 | レビュー全体に基づく | | 機能 | 4.1/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Cyara - **設立**: 2006 ## ビジネスコンテキスト - **価格プラン**: $0.01 - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Windows（デスクトップ）, Windows（オンプレミス） - **サポートされる言語**: 英語 - **利用可能な国**: アイスランド, アイルランド, アメリカ合衆国, アルバニア, アンドラ, イギリス, ウクライナ, エストニア, オーストラリア, オーストリア, ガーンジー, キプロス, ギリシャ, クロアチア, グリーンランド, サンマリノ, ジブラルタル, ジャージー, スイス, スウェーデン さらに33件 ## 機能 - CTI (コンピューター電話統合) - IVR - Third-Party Integrations - コラボレーションツール - ダッシュボード - チャットボット - テストスクリプト・レビュー - データの可視化 - マルチチャネル・データ収集 - 階層ビュー ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 24時間対応（オペレータ） - チャット対応有 ## Category - [自動音声応答システム](https://www.capterra.jp/directory/30231/ivr/software) ## 関連カテゴリー - [自動音声応答システム](https://www.capterra.jp/directory/30231/ivr/software) - [カスタマーエクスペリエンス ソフト](https://www.capterra.jp/directory/30671/customer-experience/software) - [テスト自動化ツール](https://www.capterra.jp/directory/30609/automated-testing/software) - [コンタクトセンターシステム](https://www.capterra.jp/directory/32035/contact-center/software) - [コールセンターシステム](https://www.capterra.jp/directory/30007/call-center/software) ## 代替製品 1. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1789 reviews) 2. [Genesys Cloud CX](https://www.capterra.jp/software/21409/genesys-cloud) — 4.3/5 (269 reviews) 3. [Gladly](https://www.capterra.jp/software/156723/gladly) — 4.8/5 (140 reviews) 4. [Freshdesk](https://www.capterra.jp/software/124981/freshdesk) — 4.5/5 (3487 reviews) 5. [Zendesk Suite](https://www.capterra.jp/software/164283/zendesk) — 4.4/5 (4094 reviews) ## レビュー ### "Great partners, great software\!" — 5.0/5 > **認証済みレビュアー** | *2022年8月25日* | 金融サービス | おすすめ評価：10.0/10 > > **良いポイント**: Meets our needs and saves us a ton of time and money > > **改善点**: velocity was a huge improvement over the old on prem instance we had but, there's still room for improvement to make it more intuitive to use which would reduce the training requirement. > > Cyara has been one of our longest standing vendor relationships and trusted partners at the table. We love working with them. ----- ### "Fortune 50 user of Cyara" — 5.0/5 > **Steve** | *2024年9月13日* | 通信 | おすすめ評価：10.0/10 > > **良いポイント**: My company has been using Cyara for several years now, and the impact it has had on our testing process is nothing short of remarkable. One of the most significant benefits we’ve experienced is an 80%+ reduction in time spent on manual testing. With Cyara's powerful automation capabilities, we've managed to accelerate our entire testing cycle without sacrificing thoroughness or quality. What truly sets Cyara apart is not just the time savings, but the improved reliability that comes with automation. Manual testing often leaves room for human error, but with Cyara's automated testing, we’ve seen a significant improvement in the consistency and accuracy of our results. Every scenario is tested the same way every time, ensuring that nothing is overlooked. The ease of using Cyara is another major highlight. Setting up automation is intuitive and straightforward, even for team members who are not deeply technical. This has allowed us to onboard more users and expand our testing coverage effortlessly. Overall, Cyara has transformed the way we approach testing. The combination of massive time savings, enhanced reliability, and ease of use makes it an invaluable tool for any team looking to modernize and streamline their testing processes. > > **改善点**: The cost can be an issue for smaller companies. I think this is a product that will be best suited for medium to enterprise level companies. > > Our overall experience with Cyara has been positive. Their staff is always great to work with and very responsive. ----- ### "Cyara - A mediocrity" — 3.0/5 > **Yash** | *2021年12月7日* | コンピュータ・ソフトウェア | おすすめ評価：6.0/10 > > **良いポイント**: The blocks are quite useful feature for you it saves you a redundant and monotonous writing of a prompt. The new Call Explorer feature emulating a phone to make calls is a fantastic feature for it saves you the trouble of writing a whole test case to understand whether it'll fail or not. > > **改善点**: The campaigns are not quite flexible to work with. There's not much room for making changes to a campaign, nor does it allow duplication or exporting a campaign. The UI is alright but for some reason it still feels a tad bit primitive with the lack of fewer drag and drop like features within. ----- ### "Cyara AI chatbot plus genesys integration tool" — 5.0/5 > **Ruby** | *2023年2月7日* | 情報技術、情報サービス | おすすめ評価：9.0/10 > > **良いポイント**: Cyara can place the call like real time and records the conversation so that users can validate the same any point of time. It integrates perfectly with genesys contact centre platform where it acts as a contact centre agent and simultaneously answers the interaction thereby helping the users to validate the participants data. > > **改善点**: It only supports .csv data driven file which is perhaps one of the features which I like the least as it restricts the users in using other formats. Also, users are unable to integrate live chats with genesys platform. Even though it has cyara call explorer functionality, the cost incurred by the testers for placing the call is comparatively higher. > > The overall experience of Cyara is promising as it has helped us to build a huge regression suite which comprises the use of several country languages. It also helps us to test flows in production thereby saving users a lot of time. ----- ### "Unmatched, market-leading product offering. Fantastic customer success and technical staff" — 5.0/5 > **George** | *2023年9月5日* | 金融サービス | おすすめ評価：10.0/10 > > **良いポイント**: - product ui is very intuitive, really well thought out - everything you could ask for. - If you're an enterprise level business and care about contact centre platform assurance, can't really go wrong with Cyara. - Support team work really closely to drive better use of the product without trying to ram additional licences/offerings down you're throat at any opportunity - working with them feels like a partnership where they care about you seeing real tangible returns on the investment, rather than trying to sell you more and more which you may not need. - if you're a business that deals with frequent change this fits nicely into dev Ops processes, frees devs up to focus on development, rather than manual testing > > **改善点**: - Its not cheap, but if you're a business of a certain size and maturity, its well worth it. - wish the virtual agent capability was compatible with our contact centre platform - understand this is more our CCP vendor than Cyara though. > > \[sensitive content hidden\] this covers in depth my company's experience in dealing with and leveraging cyara. ----- ページ：1 / 2\ 次へ: [次ページ](https://www.capterra.jp/software/119554/cruncher?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/119554/cruncher) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## 構造化データ