New Relic

New Relic observability and monitoring tool review

製品を使ってみた感想： I have been using New Relic as monitoring tool since 1 year. It is very easy to use and monitor the services of organizations. We are monitoring near about 218 applications about our organization. It helped us to monitor all the applications.

良いポイント:

I like New Relic Real user monitoring. Its monitoring include APM, Browser, Synthetic, Mobile, Infrastructure, etc

改善してほしい点:

The least like about New Relic is its updates. It can update User interface drastically. We need some time to understand the changes.

Seamless APM Setup and Heroku Integration

製品を使ってみた感想： I went from having no APM solution to having a full-fledged monitoring system in mere minutes. New Relic's streamlined setup process and Heroku integration allowed me to start monitoring and optimizing my application's performance almost instantly. I mean, seriously, you can't beat that kind of efficiency.

良いポイント:

Setting up New Relic for my application was a walk in the park. With just a few clicks and some configuration, I was able to get the APM goodness flowing. And the integration with Heroku? Oh boy, it couldn't have been smoother. New Relic and Heroku make a dream team, providing valuable insights into application performance without any hassle or headache.

改善してほしい点:

let's talk about the UI. It's functional, no doubt, but it could use a bit of a facelift to enhance the user experience. A simpler and more intuitive interface would make navigating through the various monitoring features a joy. New Relic, take note: a clean and user-friendly UI can go a long way in keeping us users engaged and productive.

UI/UX and Pricing models have improved but deployment is a nightmare

製品を使ってみた感想： We had evaluated NewRelic several years ago but the product was too complex and unstable. At the time, pricing had also became very complex and it was hard to predict how much you would pay. We were excited to give it another try, and were happily surprised by the improvements, both in terms of pricing transparency and UI/UX (only if you use the "new" design though). However, once we started the deployment, and despite the fact we were having a very simple infrastructure (Linux + PHP + MySQL + Node), it became a nightmare. The agent installation was buggy, multiple services were not discovered properly. We had to install the MySQL agent manually, and the step-by-step guide was outdated. After a successful installation, we still did not receive any MySQL-related data. After all these headaches, we decided to part ways with NewRelic, but then discovered you cannot actually close your account online. Instead, you have to go through a knowledge-base, and kindly ask assistance from a moderator (e.g. you don't even have access to a Support ticket system). Our understanding is that NewRelic did their best to revamp their product but they are suffering from 10 years of product additions/modifications and most likely the only way to resolve that would be for them to start a brand new product from scratch or acquire a smaller player in the space who gets it.

良いポイント:

- Clearer and unified pricing, easier to understand than other platforms - "Clean" UI if you use their new design

改善してほしい点:

- Deployment was a total nightmare - Documentation is not up-to-date - Can't close your Account nor reach out to Support to do so - Uninstall guide is incomplete and actually messed up with our systems

A Great Observability platform

良いポイント:

We set up New Relic as we needed a observability platform that we could use to Troubleshoot infrastructure, view logs and use the synthetics to monitor our website's performance and availability.after going through a POC trial of using the tool we were very happy with the results and decided to do a 2 year deal with New Relic as it will help with our introduction and roll out of microservices.

改善してほしい点:

Some of the UI could be improved compared to the competitors to display information. Also the synthetics editors on other sites are slightly better with the ability to record what you want the synthetic to do rather than writing all the code yourself.

Great tool for tracking the performance and health of our platform

製品を使ってみた感想： I am using the web interface and the app multiple times a day to quickly see how the application is performing. The notifications in case of disruptions are convenient and very helpful.

良いポイント:

It's clean and simple to setup and gives a great dashboard which helps get a quick overview of the performance of our SaaS application.

改善してほしい点:

When using multiple modules on a bigger infrastructure it can get quite expensive. However we only use the basic version which gives us all the info we need.