---
description: IFS Field Service Managementを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: IFS Field Service Managementとは？ | 機能や料金、導入事例をご紹介【キャプテラ】
---

現在地表示: [ホーム](/) > [現場派遣管理ツール](/directory/30059/service-dispatch/software) > [IFS Field Service Management](/software/116489/ifs)

# IFS Field Service Management

Canonical: https://www.capterra.jp/software/116489/ifs

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> 産業用AIを活用し、スケジューリング、ディスパッチ、要員管理からサービスライフサイクル全体を管理するクラウドネイティブなフィールドサービス管理ソリューションです。
> 
> 評価：23人のユーザーによる評価は**4.5/5**。**おすすめ度**で最高の評価。

-----

## 概要

### IFS Field Service Managementの対象ユーザー

製造、エネルギー・公益事業、航空宇宙・防衛、建設・エンジニアリング、通信、交通輸送業界向けのソリューションです。設備や資産の設置、保守、修理を行う技術者を管理し、初回対応完了率の向上やSLA遵守が求められる組織に適しています。

## 簡単な統計と評価

| 測定基準 | 評価 | 詳細 |
| **総合評価** | **4.5/5** | 23 レビュー |
| 使いやすさ | 4.3/5 | レビュー全体に基づく |
| カスタマー・サポート | 4.2/5 | レビュー全体に基づく |
| 価格の妥当性 | 4.3/5 | レビュー全体に基づく |
| 機能 | 4.7/5 | レビュー全体に基づく |
| おすすめ率 | 80% | (8/10 おすすめ度) |

## 企業情報

- **キャプテラについて**: IFS
- **ロケーション**: Edina, アメリカ
- **設立**: 1983

## ビジネスコンテキスト

- **価格プラン**: $65.00
- **対象となる企業**: 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+
- **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Windows（オンプレミス）, Linux（オンプレミス）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル）
- **サポートされる言語**: アラビア語, インドネシア語, タイ語, フランス語, 英語, 韓国語
- **利用可能な国**: アメリカ合衆国, イギリス, カナダ

## 機能

- GPS
- アクティビティの追跡
- アラート／通知
- オンライン予約
- オンライン時計
- カレンダー管理
- サービス履歴
- スケジューリング
- セルフサービスポータル
- ドラッグ・アンド・ドロップ
- ベンダー管理
- マルチロケーション
- メンテナンスのスケジューリング
- メンテナンス管理
- モバイルアプリ
- モバイル・アクセス
- リアルタイム・スケジューリング
- リマインダー
- ルーティング
- レポート／分析
- 予防メンテナンス
- 作業発注管理
- 保証追跡
- 可用性管理
- 固定資産管理
- 在庫管理
- 在庫管理
- 契約・ライセンス管理
- 技術者管理
- 施設スケジューリング
- 機器管理
- 機器追跡
- 求人スケジューリング
- 求人管理
- 派遣管理
- 現地料金回収
- 自動スケジューリング
- 見積もり、概算
- 請求、インボイス
- 連絡先データベース
- 部品管理
- 電子署名
- 顧客データベース
- 顧客履歴

## 統合 (合計2件)

- Microsoft Azure
- StreetSmart

## サポートのオプション

- メール/ヘルプデスク
- FAQ/フォーラム
- 電話サポート
- 24時間対応（オペレータ）
- チャット対応有

## Category

- [現場派遣管理ツール](https://www.capterra.jp/directory/30059/service-dispatch/software)

## 関連カテゴリー

- [現場派遣管理ツール](https://www.capterra.jp/directory/30059/service-dispatch/software)
- [フィールドサービス管理システム](https://www.capterra.jp/directory/10009/field-service-management/software)
- [スケジュール管理ツール](https://www.capterra.jp/directory/30087/scheduling/software)
- [HVACシステム](https://www.capterra.jp/directory/30107/hvac/software)
- [機器メンテナンスソフト](https://www.capterra.jp/directory/30103/equipment-maintenance/software)

## 代替製品

1. [ETAP](https://www.capterra.jp/software/87535/etap-software) — 4.5/5 (82 reviews)
2. [Connecteam](https://www.capterra.jp/software/153140/connecteam) — 4.6/5 (5247 reviews)
3. [Housecall Pro](https://www.capterra.jp/software/140363/housecall-pro) — 4.7/5 (2741 reviews)
4. [Motive](https://www.capterra.jp/software/138669/motive) — 4.5/5 (1688 reviews)
5. [Odoo](https://www.capterra.jp/software/135618/odoo) — 4.2/5 (1309 reviews)

## レビュー

### "IFS is Perfect" — 5.0/5

> **Burak** | *2020年10月14日* | 通信 | おすすめ評価：10.0/10
> 
> **良いポイント**: IFS is windows based and the only software (as far as I know) that contains finance and HR module inside. Very easy to check your data, easy to learn and easy to book items (invoices, statements)

IFS has also lots of reports and also they can be modified easily.

IFS has a live dashboard to see everything you need on one page and it is totally customizable. Has a live streams button which shows you the progress of a PO or an invoice in real time.
> 
> **改善点**: Looking at the finance side, the auto-matching feature of IFS sometimes makes it complicated and this feature cannot be stopped by users. Also if an invoice has more than certain amount of POs, IFS cannot adopt them all at the same time. If a PO has more than certain units inside, IFS cannot sort them A to Z again because of limits. The checking of the status of a PO module should be improved.

There is no IFS forums like other software to find a solution from web.
> 
> I use IFS in finance (accounts payable) side, create lots of reports for users and generate them to test them and making them perfect as IFS helps a lot.

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### "Innovative ERP that is challenging the Norms of ERP industry" — 5.0/5

> **FRAZ** | *2020年7月29日* | 情報技術、情報サービス | おすすめ評価：10.0/10
> 
> **良いポイント**: It is for the challengers those are open to explore new possibilities in the era of innovation \& depicting result in the industries of most complex scenarios and business processes .
> 
> **改善点**: It becomes very rigid in terms of customization and repetitive actions are required to keep the process in check.
> 
> I am a business analyst and functional consultant associated with IFS ERP for more than 2 years.  
Involved in Implementation and surely can comment on the capabilities of the application in terms of business process handling and reporting needs, even in the most traditional and compounded scenarios it has answers to satisfy the customer needs and always on the edge to enhance application strength by developing more scenarios and options which help customers to achieve overall organization goals.

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### "IFS software covers all aspects of field service and it's highly configurable. Implementation and support services could be improved." — 3.0/5

> **Celso** | *2018年9月5日* | 消費者サービス | おすすめ評価：6.0/10
> 
> **良いポイント**: Rich functionality - it covers all aspects of field service, including route optimization, dispatch, inventory, order management, pricing, etc. In addition, it's highly configurable (business rules/sync rules) and very flexible to integrate with other applications.
> 
> **改善点**: We had many struggles adjusting it for performance, shortage of knowledgeable consultants, support can be improved, documentation is lacking.

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### "Has everything needed to manage field agents and to manage MTTR" — 5.0/5

> **Neshica** | *2022年8月26日* | 通信 | おすすめ評価：9.0/10
> 
> **良いポイント**: IFS Field Service Management has all the essential features that enable efficient dispatch and management of field agents.  It has a robust reporting capability and dashboards.  It assists in managing vendors as well as customer experience.  The field agents app has everything a field agent needs to update a work order and  provides management visibility.
> 
> **改善点**: It is expensive.  We use it at a large telecommunications provider and for the scale of the usage and the functionality required it makes sense.  It is significantly more expensive than other SAAS products and one has to also budget for implementation costs
> 
> We have just implemented the solution and thusfar it has met our expectations.   When implementing ensure that you budget for training as you will only get the true value if people use the system correctly and to its full capability.

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### "Concise, supportive and efficient" — 5.0/5

> **Emilia** | *2017年8月30日* | おすすめ評価：9.0/10
> 
> **良いポイント**: Efficient use of data organisation and seeing the customer view  all in one screen is so much easier. Also handy that we can choose what we need through their modular approach.
> 
> **改善点**: A little long to implement but well worth it once all in place.  Overall a good experience as we went with them after having issues with our original choice. Should have just bitten the bullet and spent that much ore for bespoke.
> 
> It does everything that we have been trying to do over the past few years for the contact centre customer services team. Our customers are being looked after so much better than before as agents are able to have full visibility of their details, history, etc.

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## リンク

- [Capterraで表示する](https://www.capterra.jp/software/116489/ifs)

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| en-AU | <https://www.capterra.com.au/software/116489/ifs> |
| en-CA | <https://www.capterra.ca/software/116489/ifs> |
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| fr | <https://www.capterra.fr/software/116489/ifs> |
| fr-BE | <https://fr.capterra.be/software/116489/ifs> |
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| it | <https://www.capterra.it/software/116489/ifs> |
| ja | <https://www.capterra.jp/software/116489/ifs> |
| nb | <https://www.capterra.no/software/116489/ifs> |
| nl | <https://www.capterra.nl/software/116489/ifs> |
| nl-BE | <https://www.capterra.be/software/116489/ifs> |
| sv | <https://www.capterra.se/software/116489/ifs> |
| tr | <https://www.capterra.web.tr/software/116489/ifs> |

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