--- description: Bitrix24を実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Bitrix24とは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [グループウェア](/directory/15/collaboration/software) > [Bitrix24](/software/113540/bitrix24) # Bitrix24 Canonical: https://www.capterra.jp/software/113540/bitrix24 ページ：1 / 41\ 次へ: [次ページ](https://www.capterra.jp/software/113540/bitrix24?page=2) > 効果的なコラボレーション、コミュニケーション、ソーシャル・ネットワーキング、業務フロー、および知識管理用に設計された高度­なソリューションです。 > > 評価：997人のユーザーによる評価は**4.2/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Bitrix24の対象ユーザー Bitrix24は中小企業向けの製品です。効率的に連絡を取り合い、共同作業を行いたいリモート・チームにも適しています。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.2/5** | 997 レビュー | | 使いやすさ | 4.0/5 | レビュー全体に基づく | | カスタマー・サポート | 4.0/5 | レビュー全体に基づく | | 価格の妥当性 | 4.2/5 | レビュー全体に基づく | | 機能 | 4.3/5 | レビュー全体に基づく | | おすすめ率 | 80% | (8/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Bitrix - **ロケーション**: Alexandria, アメリカ - **設立**: 1998 ## ビジネスコンテキスト - **価格プラン**: $69.00 - **価格モデル**: (無料版が利用可能) (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Linux（デスクトップ）, Windows（オンプレミス）, Linux（オンプレミス）, Chromebook（デスクトップ）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: アラビア語, イタリア語, インドネシア語, スペイン語, タイ語, トルコ語, ドイツ語, フランス語, ベトナム語, ポルトガル語, ポーランド語, マレー語, 中国語, 日本語, 繁体中国語, 英語 - **利用可能な国**: アイスランド, アイルランド, アゼルバイジャン, アフガニスタン, アメリカ合衆国, アラブ首長国連邦, アルジェリア, アルゼンチン, アルバ, アルバニア, アルメニア, アンギラ, アンゴラ, アンティグア・バーブーダ, アンドラ, イエメン, イギリス, イスラエル, イタリア, イラク さらに208件 ## 機能 - Automated Attendant - KPIモニタリング - PBX - SMS一斉送信 - Workflow Automation - キャパシティ管理 - キャンペーン管理 - クリック追跡 - コンテンツ公開オプション - サロン・スパ向け - スケジューリング - スプリント計画 - ダッシュボード - チャンネル管理 - データストレージ管理 - ドキュメント・キャプチャ - ドナー管理 - ビジュアル分析 - ビルド済みテンプレート - フィードバック管理 - フォーム作成・デザイン - フルテキスト検索 - プロジェクト計画／スケジューリング - プロジェクト追跡 - プロセスのモデリング・設計 - マーケティングの自動化 - メンバーシップ管理 - メンバー・データベース - リアルタイム・チャット - リアルタイム編集 - リアルタイム顧客対応チャット - リスト管理 - リソース・スケジューリング - リード生成 - ワークフロー構成 - 予測ダイヤラー - 優先順位付け - 出席者管理 - 営業活動管理 - 報告、プロジェクト追跡 - 宗教団体向け - 手数料管理 - 登録管理 - 経費精算 - 統合型ビジネス運営 - 自動ルーティング - 自動着信分配 - 見積もり、概算 - 顧客エンゲージメント - 顧客追跡 ... さらに277件の機能 ## 統合 (合計89件) - 3CX - Albato - Alegra - Apache OpenOffice - Asana - Asterisk - Authorize.Net Connector - Base - Box - CallGear - ChatArchitect - ChatHub - ClickSend - Docusign - Dropbox Business ... さらに74件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 24時間対応（オペレータ） - チャット対応有 ## Category - [グループウェア](https://www.capterra.jp/directory/15/collaboration/software) ## 関連カテゴリー - [グループウェア](https://www.capterra.jp/directory/15/collaboration/software) - [プロジェクト管理ツール](https://www.capterra.jp/directory/30002/project-management/software) - [中小企業CRMソフトウェア](https://www.capterra.jp/directory/31583/small-business-crm/software) - [AIマーケティングツール](https://www.capterra.jp/directory/34136/ai-marketing-tools/software) - [プロジェクト計画ツール](https://www.capterra.jp/directory/31598/project-planning/software) ## 代替製品 1. [monday.com AI Work Platform](https://www.capterra.jp/software/147657/monday-com) — 4.6/5 (6072 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.jp/software/61368/salesforce) — 4.4/5 (18790 reviews) 3. [Dynamics 365](https://www.capterra.jp/software/157279/dynamics-365) — 4.4/5 (5834 reviews) 4. [Asana](https://www.capterra.jp/software/120550/asana-pm) — 4.5/5 (13604 reviews) 5. [Wrike](https://www.capterra.jp/software/76113/wrike) — 4.4/5 (3023 reviews) ## レビュー ### "Powerful All-in-One CRM with a Steep Learning Curve" — 5.0/5 > **Nurudeen** | *2026年5月1日* | 通信 | おすすめ評価：10.0/10 > > **良いポイント**: What I like most about Bitrix24 is how it brings everything into one place without forcing me to juggle multiple tools. From leads to follow-ups and tasks, it’s all right there, which makes daily work feel more organized and less scattered. The ease of use stood out to me after spending some time on it. At first it feels loaded, but once you get familiar, moving between leads, activities, and different views like Kanban or List becomes pretty natural. Another thing I appreciate is the level of customization. You’re not stuck with a rigid system, you can adjust pipelines, fields, and workflows to match how you actually work, which makes a big difference in real-life usage. On the productivity side, the built-in automation helps cut down repetitive work like setting reminders or follow-ups, so you can focus more on actual outreach. The user interface also does a solid job of keeping everything visible in one place, like contact details and activity history, without needing to open multiple tabs, which speeds things up during busy work sessions. > > **改善点**: What I liked least about Bitrix24 is that it can feel overwhelming, especially at the beginning. There are so many features packed into one system that it’s easy to get lost or slow down while trying to figure out where everything is. Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should. Another downside is that certain customizations and automations aren’t as straightforward to set up as expected, you sometimes have to dig around or go through multiple steps just to make small changes. It’s powerful, no doubt, but that complexity can work against you if you just want to move fast. > > My overall experience with Bitrix24 has been a mix of strong capability and a bit of a learning curve. It’s a powerful platform that genuinely helps centralize work, especially for managing leads, tracking activities, and staying on top of follow-ups without needing multiple tools. Once I got used to it, it became a reliable part of my daily workflow and definitely improved how organized and consistent I am with outreach. That said, it’s not the most beginner-friendly system, and getting comfortable with all its features takes time and patience. Some areas can feel overly complex for simple tasks, but once you push past that stage, the value becomes clear. Overall, it’s a solid tool if you’re willing to invest the time to learn it properly. ----- ### "System IT und Marketing" — 4.0/5 > **Sven** | *2025年6月4日* | 再生可能エネルギー、環境 | おすすめ評価：7.0/10 > > **良いポイント**: We have actually looked at many solutions, but Bitrix24 is unique in terms of price-performance ratio. Up to 100 licenses are already included in the Professional version. > > **改善点**: The support from the AI bot has actually been very poor and unhelpful so far. Unfortunately, the same can be said about the real support: up to now, not a single request regarding the functionality has been adjusted or resolved. > > We have now been working with Bitrix24 in a trial phase for about six months, currently with around 12 people. The system has since fulfilled its purpose and supports us well alongside our existing system. However, we have to do without some functions, which is not ideal. In the meantime, we have engaged a Gold partner who supports us from time to time. Unfortunately, his help is still limited on some topics. Although we are still in the trial phase, it looks like we will switch to Bitrix24 despite the limitations. The final decision is planned for the end of the year, and then we plan a complete transition. ----- ### "Terrible experience that only gets worse" — 2.0/5 > **Larissa** | *2025年9月23日* | 法律サービス | おすすめ評価：0.0/10 > > **良いポイント**: Almost nothing, if i'm being honest. I can find most of the features in any of the best software companies in the market right now. > > **改善点**: I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has been abandoned and all the staff have been replaced by a dumb AI. Support has been taking days, if not weeks, to respond. We're experiencing an error with card merging that's been open for over a month. Changes are made out of the blue, without warning, and we have to constantly find new ways to do things. It seems to create more problems than solutions. No CRM card can be deleted, and merging doesn't work, so we created a column just to isolate cards that need to be merged and/or deleted. Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name, otherwise it sends automated messages with the old/incorrect information. We're constantly having problems connecting to WhatsApp, and we thought it was a Meta issue, but it's actually Bitrix. We're starting to evaluate new platforms to migrate our entire operation, and it's going to be a lot of work, but it looks like it'll be worth it. ----- ### "Bitrix24 is a All-in-One CRM platform that delivers" — 5.0/5 > **Remy** | *2025年6月3日* | マーケティング、広告 | おすすめ評価：10.0/10 > > **良いポイント**: An All-In-One CRM that has loads of customisation that it is close to bespoke, but with the bonus that features are continuously being improved and developed within your subscription costs. It can be good straight out the box, but most customers will want to work with a Bitirx24 Partner so that it can be configured to integrate with your operations and enable massive efficiencies early into the adoption of Bitrix24. This will benefit your business in the long-term as you will look to utilise the 35+ functions - saving loads on additional subscriptions for Video Calling, E-Signatures, Cloud Storage, just to highlight a few. > > **改善点**: Daylight Saving seems to be an issue making appointments past the date the clocks change in UK, but a fix is being developed for this. > > It has been good - the pros outweigh the cons. Bitrix24 works for: - Lead Management - Marketing - Call Center - HR \& Employee Communications - Sales Management - Automations - Project Management - Website \& Online Store Builder It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is 10+ employees, then Bitrix24 can offer massive subscription cost savings as the Professional subscription offers up to 100 User licenses. ----- ### "Great overall product and customer service" — 5.0/5 > **Christopher** | *2025年2月13日* | 不動産 | おすすめ評価：10.0/10 > > **良いポイント**: The customization of things, being able to make it what I needed for my company. > > **改善点**: Can be a little hard to learn and navigate at first, they offer partners to help with thing if you can afford it but I like to know how to do things. Once you learn it though it is super easy to use. > > Love this system, hands down the best thing I found when I started my company and I use it in my other companies as well. ----- ページ：1 / 41\ 次へ: [次ページ](https://www.capterra.jp/software/113540/bitrix24?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/113540/bitrix24) ## このページは以下の言語で利用できます | ロケール | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## 構造化データ