キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年
Vtiger CRMとは？
300,000社以上の販売チームが事業収益や販売実績を大幅に拡大するために使用しているVtigerは、カスタマイズ可能な顧客関係管理 (CRM) です。Vtigerは販売プロセスのあらゆる段階に付加価値を提供します。上位リードの獲得と特定、自動メールやSMSキャンペーンを通じた契約の促進、チームメイトとの共同作業、収益の分析や予測、会議の合理化、リスクのある契約の特定、提案や見積もりの管理を支援し、最終的により多くの契約を勝ち取れるようサポートします。
Vtiger CRMの対象ユーザー
Vtigerは、成長、マーケティングの投資収益率、顧客満足度の向上に取り組むアジャイル・セールス、カスタマー・サポート、マーケティング・チームを擁する中小企業に最適です。
Vtiger CRMをご存知でしょうか？
別の人気製品との比較
Vtiger CRM
Vtiger CRMの他のおすすめ代替製品
Vtiger CRMの評判・レビュー
Saved my working life!
製品を使ってみた感想： I own and run 2 companies, one together with a good friend and she has also one more company. Since we started in 2010/2011 we have been working more and more closely together and when starting to use Vtiger in… think 2013…. We share all our business information in Vtiger. This gives our small companies a great advantage and brings security to our customers. Sometime in 2014 I got sick and started to get more and more fatigued and in the end of November 2017 I was diagnosed with ME/CFS. This means my head get tired and I have problems remember things and plan my work. Without Vtiger I would have had to stop working. No, it is really the truth! From the start we have created new modules, new checklists, new ways of project management because we wanted to hire more people and wanted them to work like we do. We have modules for customer updates of Wordpress sites, for SEO management and for support. We haven’t hired a lot of people but all these adapted workflows is now an enormous help due to my cognitive issues. I can still work, not as much as before but still working. So, thank you Vtiger!
良いポイント:
Its ADAPTABLE! On the first look you might get surprised of all the functions but when you start using it you will realize there are even more functions and you will love it. I do realize that if you want a CRM, support system or project management and do not want to adapt anything to your organization - then the Vtiger might not be for you. But I have never worked with a system that I didn't want to adapt. There is always some process, some pipeline that you do different than other businesses and I was so happy when I found out that I could make the Vtiger – to be my system – adapted for my needs. And I love the fact that even if we are small companies, we get good support from Vtiger.
改善してほしい点:
Well actually the fact that is so adaptable and still very powerful do requires that you think and plan before you start to create new pipelines, modules. Because there are so many functions that you can create a module that serves even the most complicated process. And so even if you can make anything – take the time so write done and plan the process.
VTiger is value for money
製品を使ってみた感想： I'm very happy with vTiger although it is not SalesForce. You feel you are working with a company who cares about you and try for all means to help you to improve your business.
良いポイント:
It has a lot of resources. For a small company with low budget it's a great choice. The customer support is great, they are always at your service with a lot of patience and dedication. They are constantly adding new features and improving the software.
改善してほしい点:
Some of the features are complicated to adopt, like the project module and it is not very friendly. Although the email campaign module is quite good it needs some improvements when you try to resend a campaign, it needs to generate a URL of the campaign like MailChimp does. As a small company I would like it to allow us to adopt different identities (as an example, I'm the CEO but sometimes I'm acting like a support agent so I will like the CRM to allow me to change my name in that case to pretend we are a bigger company, it is not nice to sign with the name of the CEO from the email address of [email protected])
Jack of Too Many Trades?
製品を使ってみた感想： My company has been using vTiger for the past 2 years. To give a little background, we are a 25 person company that provides IT Security Services to clients. Within those 25 employees, we have sales reps, marketing reps, and auditors who provide the services to our clients. We use vTiger for our CRM as well as our project management tool for our active engagements with clients. On the CRM side, I find vTiger to be okay. Not great, not terrible, just okay. Some of these reasons include a lack of intuitiveness to the system and the alert system is not good. The biggest sticking point for me is the alert system. When I set a task to follow up with a client or prospect, I want to get a reminder, not an email. I get hundreds of emails per day to the point where I shut my email down or it will consume my entire day. Thus, when vTiger sends me an email telling me to follow up with someone, I may not get it till the following day. While not a big deal, I would prefer an alert (pop-up notification) in the system at the day and time I scheduled it. I know that I could go into the tasks area and see what is due each day, but I am busy and need something in my face to remind me, not something I need to search for. Also, I don't find the system to be incredibly intuitive overall but honestly, this might be how my company has the system configured. On the positive side, the system is highly configurable to meet the needs of your business and whatever you need which is great. The only caution that I would have is that you can over customize the system which can become a challenge later down the road. Overall I would recommend vTiger but you have to know what you are getting into and if you can handle the limitations with the product!
良いポイント:
Pleasant user interface, customizable, easily accessible, awesome support
改善してほしい点:
Overwhelming at times, possibly tries to be too much to everyone as opposed to being focused on a couple of specific areas
Vtiger is excellent and affordable, with less limits even at the lower costs
製品を使ってみた感想： Excellent, would recommend it.
良いポイント:
Excellent UI, very low learning curve, attractive to use and navigate around. Well integrated with the other apps I use. Workflows are excellent, and with few limits. Generally there are very few limits imposed even for low price plans, unlike many other CRMs I tried.
改善してほしい点:
Workflows could be made easier for beginners. The project management side on my plan is fairly basic, but it's nice to have it there. Generally nothing, I really like it. The only reason I would change is if I could get a cheaper deal elsewhere.
検討した類似製品：
Best for money
製品を使ってみた感想： We have introduced vtiger from the decision date in rolling planning. This enabled us to cover 90% of our needs within a very short time (less than 1 month). An unequalled value, which I was not able to realize with other solutions.
良いポイント:
- functionality - customizability - stability
改善してほしい点:
- often many clicks to the destination - many open windows - restricts clarity
