キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

SysAidとは?

SysAidは、サービスの自動化により、IT作業を容易にします。実質的に自己管理するヘルプデスクにより、世界中の数百万人のユーザーが、より高速なサービス、より軽いワークロード、よりスムーズなサービス体験を享受しています。ITサービス・マネジメント (ITSM) のあらゆる要素が自動化されるので、IT作業が容易になり、従業員はビジネスの強化に本当に必要な業務に集中できます。
SysAidは、ITが本当に必要とする修正を提供します。
今すぐ無料でITをお試しください。

SysAidの対象ユーザー

SysAidは、中小企業からFortune 500企業まで、あらゆる業界や規模の組織にサービスを提供しています。ヘルプデスクからITSM以上の機能まで、あらゆる規模のビジネスに適した機能があります。

SysAidソフトウェア - 1
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SysAidソフトウェア - 5

SysAidをご存知でしょうか? 別の人気製品との比較

SysAid

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緑色の評価バーは、平均評価とレビュー数に基づいて高評価の製品を表しています。

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SysAidの評判・レビュー

評価ポイント

総合評価
4.5
使いやすさ
4.5
カスタマーサービス
4.5
機能
4.5
価格の妥当性
4.6

企業規模(従業員数)別レビュー数

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Edward
Edward
アルバのICT Specialist
認証済みLinkedInユーザー
政府機関, 201~500人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

ITIL Compliant ServiceDesk System with user-friendly self-service portal

5.0 3 年前

製品を使ってみた感想: SysAid is our ITSM Tool. Aides us in implementing and monitoring ITIL procedures and standards. We register all of our incidents and requests thru the SysAid Admin (IT Technicians) or Self-Service Portal (other users in all departments of the organization). It has enabled our clients/users to monitor the status of their requests and reported incidents without the need to have emails sent back and forth or asking who was working on their issue. The self-service portal is customizable and can easily be branded to be uniform to the organizations needs. We are currently automating a number of forms and processes (like move requests, equipment requests, on- and off-boarding) thru the WorkFlow manager. Next steps will be the integration with JIRA (since the application has a number of integration options with Office Automation, Collaboration Tools, Monitoring Tools and Project Management Tools) and a more intensive use of automation tools (like self-service password unlock and reset).

良いポイント:

-Ticket registration and tracking -Workflow management -Self-Service portal -Reporting and Feed-back/Notification -ITIL-Compliant -Flexible and Customizable

改善してほしい点:

-Workflow Design is powerful but has a learning curve

charles
アメリカのVP of IT
病院、ヘルスケア, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

SysAid best helpdesk software hands down

5.0 3 週間前 新着

製品を使ってみた感想: my experience has been nothing but positive. the software works like it should and if I run into trouble the support is excelent

良いポイント:

ease of use, patch management, remote support and asset tracking. SysAid's support is second to none

改善してほしい点:

I have nothing bad to say about their product, it does everything that I need

Rafael
アメリカのMIS Technician
情報技術、情報サービス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Not so great customer service.

1.0 7 年前

製品を使ってみた感想: A help desk solution in which none was being used by the companies I worked in.

良いポイント:

The program is cheap. Somewhat easy to setup. Not cluttered like other software I've used in the past.

改善してほしい点:

I've used this software for over 7 years. Almost every complaint that everyone else has about this software, I've made myself and the #1 complaint is that the company is based in Israel and they are hard to understand / get a hold of / and don't fully understand the real problems until the issue is explained a few times. I've installed purchased and installed this software in 3 different companies, and the experience was always the same. I then did work for them for a short amount of time. I wanted to bring to them the outside experience being a customer, and all the complaints I kept getting from U.S. customers, and even from other countries. I truly wanted to make this company better. But instead, they started to hire even further away, Romania, will the same comprehension issues. Now that they only 1 rep left for the U.S. and after that, I doubt they will ever hire again in the U.S. because of how different we think about customer service and how expensive we are. So they took one step forward by hiring the first U.S. rep and then myself, to them go two steps backwards by letting me go and hiring in another country for support. Yes, I did work there and am a former employee, now a customer again. But I was a customer before that, and nothing has changed before I started working there, and nothing will after I am gone. So please do not delete this review and publish for all to see as I wanted nothing for this company to succeed and instead I was shown the door.

Daniella
ブラジルのAdministrative Analyst
消費者サービス, 2~10人規模の会社
使用期間: 1年以上
投稿経路

My experience with SysAid

5.0 4 か月前

製品を使ってみた感想: As an end user, we have a self-service portal that is very easy to understand, access open tickets, interact with analysts, etc...

良いポイント:

the practicality of handling tickets where analysts have several tools available in the form to use, in conversation with the user they can send notes on the ticket or send an email to the user, messages that reach the user instantly , and in the analyst's activities part he can detail the steps he took on that ticket, everything is very detailed and the history is saved.

改善してほしい点:

We have some configurations in the environment that could be made with mass inclusion via an Excel spreadsheet and for this reason they take longer to be ready, such as: routing, SLA deadline, list-type fields, etc...

Peter
ガーナのIT Asset And Configuration
情報技術、情報サービス, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Fantastic SysAid

5.0 8 か月前

製品を使ってみた感想: It has been a great journey using SysAid since 2019. We have always had a good understanding and agreement for each request we submit.

良いポイント:

I like the workflows and the BI Analytics. With the workflows, we have been able to build processes for some support teams in resolving issues. Same workflows has helped streamlined our change approval process. With the approval process in place in SysAid, we no longer face audit exceptions on no approval was obtained from a stakeholder before CAB. Service Review meetings has been more insigtful with the use of the BI Analytics to provide data for tickets resolved by each support team , as well as review tickets pending and aging.

改善してほしい点:

I do not like the fact that the Knowledge base management cannot give a comprehensive report on usage. They are only show most viewed articles based on a cumulative count of viewers.