SysAid

Great ITSM platform with great capabilities

製品を使ってみた感想： SysAid is the answer to the issue of manual customer management. We utilize it for contract and renewal management, automated responses to customer support questions, and onboarding of new services.

良いポイント:

The platform's pre-built functionality is excellent for handling support tickets, and it's highly customizable to fit any organization's specific requirements. Having the option to make your own folders and processes is quite useful.

改善してほしい点:

There are so many settings and options to configure in this program that we often find ourselves lost. There can be post-update issues on occasion. Since I only have 5 administrators and the bare minimum license, I can't generate nearly enough reports.

COST EFFECTIVE ITSM TOOL

製品を使ってみた感想： It has been a wonderful journey with SysAid

良いポイント:

I like SysAid for it ticket management module. they have really improved with the reports. with the introduction of the bi analytics, our team can now easily speak to numbers during service review meetings.

改善してほしい点:

There is more room for improvement on the software product module

Does the basics

製品を使ってみた感想： It works better than some other ticket systems I've used in the past, but it also works worse than others. I'd put in the middle of the road for Ticketing Systems.

良いポイント:

SysAid is easy to use and easy to integrate.

改善してほしい点:

There is definitely some aspects missing, like the ability to merge tickets. Often times an widespread issue occurs and 30 tickets come in. Tickets have to be deleted or closed, which inflates ticket volume.

My review of SysAid

製品を使ってみた感想： My experience with SysAid so far is great. The integration with teams makes it more flexible and user friendly.

良いポイント:

It is user friendly and not to expensive to get a license.

改善してほしい点:

It happens that it has downtimes. But that is quickly handled but the team .

SysAid best helpdesk software hands down

製品を使ってみた感想： my experience has been nothing but positive. the software works like it should and if I run into trouble the support is excelent

良いポイント:

ease of use, patch management, remote support and asset tracking. SysAid's support is second to none

改善してほしい点:

I have nothing bad to say about their product, it does everything that I need

SysAid a highly recommended option

製品を使ってみた感想： For me, of all the software I have used, it has been one of the best, it can be generated, managed in a fast and simple way.

良いポイント:

It is one of the most user-friendly tools I know, its performance is optimal and it covers most of our company's needs.

改善してほしい点:

There is almost nothing much to say about the cons, since there are very few faults or missing elements that can be found, perhaps one of the problems is the remote connection, which is very slow.

Great Addition to our Service Desk

製品を使ってみた感想： Implementation went pretty well for us, we did not have a ton of customizations needed before go live so that made it easy as well. However we did use the customization features for the SSP after go live to revamp what we did create. As well as the work flows, this comes in handy so much for purchasing and access approvals.

良いポイント:

Knowledge Base Customization of workflows, categories, SSP, pretty much anything. Work Flows Patch Management Reporting feature Asset Management Integration of Azure, Teams Chat bot, Power BI

改善してほしい点:

The Remote Control feature is a bit wonky and needs updating. We also discovered that Merging ticketing may be easy, but the updating of the categories for those tickets is not automatic. That is not a huge deal since we really do not merge many tickets.

SysAid - The Lion King Of Ticket Managment

製品を使ってみた感想： Pretty Good with managing and working on tickets. However there can be some improvements in the UI level. Hope you guys work into that. Thanks!

良いポイント:

1. Communication with End Users with Email Integration 2. Ticket management (Ticket routing, Status Updates etc) 3. Ticket Administration (Reports, Surveys etc)

改善してほしい点:

1. UI is pretty Old 2. There are some issues with the email-sending feature where even an extra comma in the addresses would show the message not sent but still the message will be sent which the sender will be unaware of. 3. List views in SysAid automatically refreshes which makes me lose all the filters which is really frustrating to be honest.

SysAid was a move in the right direction

製品を使ってみた感想： The overall experience has been great. After using two other ITSMs, SysAid has been the best. Implementation was a little rough but we crammed it all in within a month's time. I wouldn't recommend that. There is also a bit of a learning curve with workflows and other features, but once you get learn it, SysAid is a great ITSM. SysAid is very supportive and always willing to help.

良いポイント:

Ease of use for End Users. Self-Service Portal is easier for end user to navigate. Auto categorization of tickets and workflows.

改善してほしい点:

Reporting, but improvements are coming next year. Lack of RRM.

SysAid best ITIL based IT Support tool in the market

製品を使ってみた感想： We have been using SysAid for almost 5 years now and we have been very happy with the system, support and have commited now to another 3 years to SysAid. We are moving to the cloud version in the next month so we are very excited about this. They are also not standing still on development so we will not get stuck with old outdate technologies.

良いポイント:

Ticket management, reporting and classifications is one of the key features that lead to the decision to make sysaid our long-term partner. The workflow functionality and teams integration is going to change our whole business, so we are very excited to move forward on SysAid Cloud. The customization is also a big plus for us.

改善してほしい点:

The old-style interface but hat is also a thing of the past now that we are moving into the cloud and there new UX/UI is coming out early next year.

We're loving SysAid

製品を使ってみた感想： We're loving SysAid. From the first contact we had, all the way to implementation, we had a great experience.

良いポイント:

It checked all the boxes and it was easy to implement. Great support during and after the implementation.

改善してほしい点:

Modifying the front end is a bit restricted.

Sysaid ITSM

製品を使ってみた感想： Excellent from start to finish during implementation.

良いポイント:

It's very easy to setup and getting up and running was quick. The support from Sysaid and the tech enablement sessions were outstanding.

改善してほしい点:

Nothing stands out. We found everything so good.

Sysaid - A Second Review

製品を使ってみた感想： Initially, I had reservations about sysaid's customer service support. However, I've come to appreciate the value in their meticulous approach to addressing issues and providing long-lasting solutions. This positive aspect of their service has improved my perception of SysAid. Nevertheless, I have noticed that resolving critical issues can be time-consuming, and this could be an area for potential improvement.

良いポイント:

Over the years, SysAid has consistently demonstrated stability in its ticketing system. Even in a high-volume environment with over 15,000 tickets processed monthly, the platform has effectively maintained data integrity without experiencing delays or system lag.

改善してほしい点:

In a previous review, I initially expressed dissatisfaction with SysAid's customer service support. However, over time, I came to appreciate their methodical approach to ticket inquiries, which aims to understand the root cause of issues for a more effective and lasting solution. Nevertheless, for critical issues requiring tier 3/4/developer attention, the resolution process tends to be time-consuming.

SysAid a hidden gem

製品を使ってみた感想： Excellent, Professional, Organised and extremely friendly

良いポイント:

We currently use their Ticketing system which I find extremely easy to use and I love the fact they also have additional add-ons you can use from within this software such as Automate Joe, something we are looking to implement as part of our leavers process. The company itself are very professional and knowledgeable and we have built up a good relationship with certain individuals and the business itself. I would definitely recommend SysAid.

改善してほしい点:

This isnt really a dislike but I would not of known about Automate Joe if I hadn't of been snooping around within the Ticketing system, wondering what it was.

SysAid Review

製品を使ってみた感想： It is user friendly.
Some support agents are very helpful indeed.
There is an issue in note boxes. When someone type a note in the note box an accidently clicks outside of the not box without saving the note, the whole note box disappear. So we have to type the note again. Hope this will be fixed soon.

良いポイント:

It is easy to handle. Automation saves a lot of time. Also, we can create workflows very easily according to the requirement. It is very advanced. And we can customize them. There are support agents to ask help if we face any issue. Dashboards helps to get a clear and fast understanding about some data.

改善してほしい点:

In my personal opinion the prices are on the higher side. Some support agents are not helpful at all. They kept typing same thing over and over again without proving a solution or alternative.

Very Good and Would Recommend

製品を使ってみた感想： Overall its good so far and customer service is very responsive

良いポイント:

Various abilities of tracking tickets, easily being able to edit and create reports showcasing various things and Customer service

改善してほしい点:

I have no complaints yet about Sysaid. Only thing Is if the projects were easier to manage and edit, as well as having access to more asset management abilities

Great ticketing system

良いポイント:

Great helpdesk ticketing system for small businesses.

改善してほしい点:

Nothing. Only reason we left is for cost cutting purposes.

Using SysAid as an administrator

製品を使ってみた感想： It was a great experience in using SysAid. I was able to learn basic administration in very short period of time.

良いポイント:

It allows administrators to customize ticket templates depending on the requirements for ticket resolution.

改善してほしい点:

Does not have some of the basic features in designing a template (radio button).

Good system but improvements could be made

良いポイント:

System is easy to learn and displays all the information that you need for example tickets about to breach sla, when the ticket was raised etc. I like the fact that a user can email the help desk email and it automatically creates a ticket. Might be something the company implemented on their own but I’m not sure.

改善してほしい点:

ui is a bit outdated compared to competitors such as service now, Hesk etc . Can be very slow at times

FPI Sysaid review

良いポイント:

The system seems to have a very robust backend that can handle many tasks and will be able to scale well into our future of growth.

改善してほしい点:

I miss some features from systems that I used at previous jobs. The admin UI could a lot of improvement and simplifying. Also missing a mobile application.

Great tool for incident management in a small org!

良いポイント:

SysAid has helped me manage the incidents and log incidents efforlessly using various channels like email, the self-service portal, or directly reaching out to the staff which made reporting issues quick and hassle-free.

改善してほしい点:

They do not have free trial for a long time with timited features.

Bonitas Multi-Academy Trust

良いポイント:

The ease of managing helpdesk incidents and accountability that goes along with this

改善してほしい点:

Lack of flexibility on editing end user submission form

SysAid Review

良いポイント:

Extremely customizable platform with lots of integrations

改善してほしい点:

Deploying of the agent has been troublesome sometimes

client management software for all

製品を使ってみた感想： it has helped us to handle and guide clients online

良いポイント:

sysaid is the best customer management application, I like the ability to issue clients references and follow up through the system to unsolved cases makes it fine for me. It's so easy to use and manage

改善してほしい点:

the application is not mobile device compatible this limits other user to use it

Great tech support

良いポイント:

So far our experience with SysAid has been very smooth. We've had some issues but the tech support team is very fast to find the problem and the solution.Very happy with them.

改善してほしい点:

I would love to be able to filter my tickets easier.Have more options in general over how I see my tickets.