キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年
HelpHeroとは？
HelpHeroは、アプリユーザーのオンボーディングやヘルプ体験の向上を実現できる、簡単で手頃な価格のソフトウェアツールです。HelpHeroを使用すると、インタラクティブでわかりやすい製品ツアーを数分で作成できるため、ユーザーは新機能をこれまで以上に簡単に取り入れて、使いこなせるようになります。何よりも、コーディングや大きな予算は必要ありません。さらに、すべてのプランには、カスタムCSS、オーディエンスターゲティング、マルチページツアーなど、高度な機能が含まれています。セットアップも簡単で迅速です。無料トライアルの詳細を公式サイトでご覧ください。
HelpHeroの対象ユーザー
HelpHeroは、スタートアップ企業から老舗企業まで、ユーザー主導型の世界中の企業から信頼を得ています。
HelpHeroの他のおすすめ代替製品
HelpHeroの評判・レビュー
Great price, great service
製品を使ってみた感想： The overall experience has been great. Anytime I needed help, they were quick to respond.
良いポイント:
HelpHero is a low-cost and easy to implement solution that allows us to quickly generate customer onboarding guides.
改善してほしい点:
The only negative I would have is the Dismiss vs. Cancel options on tours can be a little confusing.
HelpHeroからの返信
11 か月前
Thanks very much for taking the time to write this review. We really appreciate your support. It's wonderful to hear that you think HelpHero is a low-cost and easy to implement solution, as we strive to deliver greater affordability and value for our customers. Your feedback will also help us continue to improve. Thanks again for sharing!
Excellent onboarding product - we use it in two apps
製品を使ってみた感想： HelpHero has been all along the way for us in our journey. We use it in two separate products. It has scaled really well with our business and user patterns. Customer support has been always incredible. For instance, we required WCAG AA accessibility features and they added them within weeks.
良いポイント:
Simplicity, the fact that is "just works", scalable, excellent customer service, price
改善してほしい点:
Lack of in-built ability to space out popups over time (e.g. "run this workflow only if the previous one finished at least a day ago"). It can be done by requires coding.
HelpHeroからの返信
11 か月前
Hi Pablo, thanks so much for the thoughtful review. We really appreciate your support and are grateful to be part of your journey. Happy to advise that we recently released a new enhancement enabling date conditions to be set when running tours. More information is available on the HelpHero website under the docs section. Thanks again for sharing!
Good for starting cheap, but it lacks in the details
製品を使ってみた感想： Overall I think it was the right choice to go with HelpHero when we started. Not at least because of the competitive pricing. Now with some traction more pro features and a higher level of customization would be needed, but we are stuck there. Now we need to consider switching to a more sophisticated solution, which is not what we would love to do.
良いポイント:
It's inexpensive and easy to set up. The basic functionality is in place and works as intended.
改善してほしい点:
The login flow with the magic link is not convenient. Also, the editor is unintuitive at times. We now have dozens of tours that still can't be sorted in folders. That could need a redesign for sure.
HelpHeroからの返信
10 か月前
Hi Oliver, thanks very much for your feedback. Our aim is to provide an easy to use and competitive solution for creating better user onboarding experiences. Would love to know in more detail what features are missing for your particular use case. We'd be happy to investigate whether it's something we currently support with our feature set, or could consider for our roadmap. Please don't hesitate to email [email protected]
Happy with you.
良いポイント:
Easy to use. Well designed. The support is very active.
改善してほしい点:
Searching the hotspots/tours is not possible.Sessions are quite short for the Chrome extension, we often need to re-login, which is killing people's willingness on using it.
HelpHeroからの返信
10 か月前
Hi Kevin, thanks for taking the time to write this review. We are grateful for your support and feedback which helps us continue to improve. While it's not currently possible to perform a search, labels can be added as a quick and easy way to organise and categorise hotspots, tours etc. More information is available on the HelpHero website under the docs section. Thanks again for sharing.
[sensitive content hidden] is fantastic
製品を使ってみた感想： HelpHero has been a very effective tool to use in a multitude of ways. We've used it for onboarding tours, release notes, announcements & alerts. It has helped us to expose messages far quicker to our users, than if we'd had to develop a popup.
良いポイント:
Customer support from [sensitive content hidden] has been exemplary. His professional and simple requests allowed us to resolve a long-standing issue with our integration coding.
改善してほしい点:
I cannot deactivate / draft tours. I have to delete it a recreate the template from a saved doc when ready to reimplement.
HelpHeroからの返信
10 か月前
Hi James, thanks very much for taking the time to provide us a review. We really appreciate it! You can deactivate tours by editing the tour settings and disabling autostart. Hope this helps. Feel free to email [email protected] if you have any further questions.
