simPROの概要

simPRO is a leading global provider of field service management software for the trades. Since 2002, simPRO has developed a range of solutions to help businesses work smarter, provide exceptional service and maximize profitability. Over 7,000 businesses with over 200,000 users worldwide use simPRO to streamline their operations. With powerful features for quoting and estimating, scheduling, inventory management, communicating in the field, improving cash flow and reporting.

simPROの対象ユーザー

simPRO was designed by trade and service contractors for the trade and service industry, including plumbing, electrical, data networking, solar, HVAC, fire protection, security, and more.

動作環境

クラウド、SaaS、ウェブベース, Mac(デスクトップ), Windows(デスクトップ), Android(モバイル), iPhone(モバイル), iPad(モバイル)

企業情報

  • simPRO Software
  • 所在地:Brisbane (オーストラリア)
  • 2002年設立
  • 電話サポート
  • チャット対応有

利用可能な国

アイルランド, アメリカ合衆国, オーストラリア, カナダ, ニュージーランド

言語

スペイン語, 英語

企業情報

  • simPRO Software
  • 所在地:Brisbane (オーストラリア)
  • 2002年設立
  • 電話サポート
  • チャット対応有

利用可能な国

アイルランド, アメリカ合衆国, オーストラリア, カナダ, ニュージーランド

言語

スペイン語, 英語

simPROの動画と画像

simPROソフトウェア - 1
simPROソフトウェア - 2
simPROソフトウェア - 3
simPROソフトウェア - 4
simPROソフトウェア - 5
もう6件表示する
simPROの動画
simPROソフトウェア - 1
simPROソフトウェア - 2
simPROソフトウェア - 3
simPROソフトウェア - 4
simPROソフトウェア - 5

simPROを類似製品と比較する

該当なし
無料プラン
無料トライアル
該当なし
無料プラン
無料トライアル
$110.00/月
無料プラン
無料トライアル
$149.00/月
無料プラン
無料トライアル

simPROの機能・特徴

  • CRM
  • GPS
  • QTO (数量計算)
  • QuickBooks統合
  • SMSメッセージング
  • アクセス制御・許可
  • アクティビティの追跡
  • アクティビティ・ダッシュボード
  • アラート/通知
  • インタラクション追跡
  • オンライン予約
  • オンライン時計
  • オンライン決済
  • オンライン請求
  • カスタマー管理
  • カレンダー同期
  • カレンダー管理
  • コラボレーションツール
  • コンプライアンス管理
  • サプライヤー管理
  • サードパーティ統合
  • サービス履歴
  • スケジューリング
  • タイムシート管理
  • タスク管理
  • チェックイン、チェックアウト
  • テンプレートのカスタマイズ
  • テンプレート管理
  • データのインポート/エクスポート
  • データの可視化
  • ドキュメント・ストレージ
  • ドキュメント管理
  • ドラッグ・アンド・ドロップ
  • バーコード処理、RFID
  • ファイル共有
  • フィールドのカスタマイズ
  • フォームの自動化
  • フォーム管理
  • ブランディングのカスタマイズ
  • プロジェクト管理
  • プロジェクト計画/スケジューリング
  • プロジェクト請求
  • プロジェクト追跡
  • プロセスのモデリング・設計
  • ベンダー管理
  • マルチロケーション
  • メンテナンスのスケジューリング
  • メンテナンス管理
  • モバイルアプリ
  • モバイル・アクセス
  • モバイル・アラート
  • モバイル署名キャプチャ
  • ユーザー管理
  • リアルタイム・スケジューリング
  • リアルタイム更新
  • リアルタイム通知
  • リソース管理
  • リマインダー
  • リード管理
  • ルーティング
  • ルート最適化
  • ルールベースのワークフロー
  • レポートと統計
  • レポート/分析
  • ロケーション追跡
  • ワークフロー管理
  • 下請け業者管理
  • 予測メンテナンス
  • 予算設定、予測
  • 予算運用
  • 予約管理
  • 予防メンテナンス
  • 事業予測
  • 住宅
  • 作業原価管理
  • 作業発注作成
  • 作業発注管理
  • 価格・マージン管理
  • 価格設定・コスト計算
  • 価格設定管理
  • 保証追跡
  • 修理追跡
  • 倉庫管理
  • 入札管理
  • 再注文管理
  • 割引管理
  • 原価データベース
  • 原価見積もり
  • 原価追跡
  • 可用性管理
  • 商業・工業の電力請負業者向け
  • 固定資産管理
  • 在庫最適化
  • 在庫管理
  • 在庫追跡
  • 地図作成
  • 報告、プロジェクト追跡
  • 変更注文管理
  • 契約・ライセンス管理
  • 契約者データベース
  • 建設業界向け
  • 従業員管理
  • 承認プロセス管理
  • 技術者管理
  • 施設スケジューリング
  • 施設資産管理
  • 時間・支出追跡
  • 時間追跡
  • 検索/フィルター
  • 機器管理
  • 機器追跡
  • 残工事原価の追跡
  • 求人スケジューリング
  • 求人管理
  • 決済処理
  • 注文管理
  • 派遣管理
  • 点検管理
  • 現地料金回収
  • 発注管理
  • 空調業者向け
  • 空間分析
  • 経理統合
  • 経費精算
  • 統合型ビジネス運営
  • 自動見積もり
  • 製品識別
  • 見積もり
  • 見積もり、概算
  • 請求、インボイス
  • 請求書作成
  • 請求書履歴
  • 請求書管理
  • 請負業者管理
  • 財務管理
  • 資格追跡
  • 資産ライフサイクル管理
  • 資産追跡
  • 連絡先データベース
  • 連絡先管理
  • 進捗レポート
  • 進捗状況パーセンテージ
  • 配管業界向け
  • 電子決済
  • 電子署名
  • 項目管理
  • 顧客データベース
  • 顧客ポータル
  • 顧客履歴

simPROの競合SaaS製品

The fastest, easiest, and highest value service management software to automate everything from first customer contact to getting paid.
ConnectWise Manage Help Desk: Powerful ticketing system with centralized communication & integrates with tools you currently use.
Tradifyは、商取引やサービスを基盤としたビジネスのために作られた職務管理ソフトウェアです。外出先でも、見積もり、スケジューリング、追跡、請求書作成を行うことができます。
Drive growth with Sales Cloud 360, the best-in-class sales solution that drives rep productivity on the world's #1 CRM platform.
Fieldpoint offers flexible solutions for medium/large size businesses as well as customized robust solutions for enterprise companies.
Best for multi-location companies managing 500+ work orders/month for maintenance, repairs, and new equipment installations.
Intuit FSM ES is an end-to-end field service management software that can grow with your business.
Housecall Pro is a top-rated business solution for home service professionals to streamline scheduling, dispatching, payments, & more.
Our made-for-mobile, cloud-based software provides power, ease-of-use and total flexibility for better field service management.
ServiceNow Customer Service Management is built for the digitally connected service economy.
Accelo transforms the way professional service businesses manage client work to improve their performance and profitability.
QuickBooks Onlineは、いつでもどこでもビジネスを管理できる小規模企業の会計ソフトウェアおよびアプリです。
Thousands of MSPs and IT Departments use Kaseya VSA IT management software to automate IT. Start your free trial!

simPROのレビュー

評価ポイント

総合評価
4.2
使いやすさ
3.9
カスタマーサービス
4.1
機能
4.0
価格の妥当性
4.1

企業規模(従業員数)別レビュー数

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Elizabeth
Elizabeth
Administrative Assistant
認証済みLinkedInユーザー
消費者サービス, 11-50の従業員数
ツール使用期間: 6~12か月
投稿者のソース

Great Customer Service

5.0 昨年
動画プレイヤーで日本語字幕を表示できます
Lori
アメリカのPresident
認証済みLinkedInユーザー
公共安全, 11-50の従業員数
ツール使用期間: 1~5か月
投稿者のソース

Best overall Service/Project Software on the Market

5.0 4 年前

製品を使ってみた感想: It has saved us money overall by bringing all employees into the same software program eliminating unnecessary phone calls and conversations internally to determine job status, order status, etc. Customer service is amazing from the training, hand holding during implementation and customer support after the sale. simPRO believes in relationships with their clients. They don't sell you then disappear.

良いポイント:

simPRO allowed us to bring all of our employees together into one software package from lead to quote to job management to invoicing and receiving payments. It even tracks field personnel time. This allowed us to cancel several other software programs that we were using and got everybody on the same page saving time which saves money.

改善してほしい点:

It takes some time to learn all the nuances of the program to become fluent in "simPROese".

simPRO Softwareからの返信

4 年前

Hi there Lori. Great to hear feedback from you, and to hear that you, and your business, are happy with the service that we provide. As always, if you require ongoing support with simPRO¿s solutions, we encourage you to contact your local Support Team to voice your feedback so we can assist. For our contact details, follow this link and scroll to the bottom of the page for our contact information across the globe: http://helpguide.simprogroup.com/Content/Welcome.htm From Team simPRO

Pippa
英国のDirector
セキュリティ、調査, 2-10の従業員数
ツール使用期間: 1年以上
投稿者のソース

Excellent Product & Support

5.0 5 か月前

製品を使ってみた感想: From the first contact with Simpro, they were excellent. [SENSITIVE CONTENT HIDDEN] who was great, came to see us and showed us what it could do for us, so having to consider very carefully following a failed software implementation with another provider, we decided to proceed with them. They weren't the cheapest but we got a good feel for the company and we haven't been disappointed. It wasn't an easy task transferring our data to Simpro and was very time consuming but has been completely worth it now it's up and running.

良いポイント:

It's very user friendly and just works for our business

改善してほしい点:

Occasionally we find there is no fix for something we want to change to suit our needs but there is usually a way around it and support are very helpful with suggestions. I am able to submit suggestions to a forum in which they consider putting changes in place if they can.

simPRO Softwareからの返信

5 か月前

Hi there Pippa, we cannot thank you enough for your kind words and feedback! Success stories like this inspires our team everyday. We look forward to continuing our partnership. Wishing you all the best!

Russell
カナダのPartner
建設, 11-50の従業員数
ツール使用期間: 6~12か月
投稿者のソース

検討した類似製品:

Customer Service is horrible, lots of broken promises.

2.0 5 か月前

製品を使ってみた感想: Our experience with Simpro started out great. The sales person promised us the world and we bought in. The onboarding process was partially hampered by Covid so the whole process was done online. We worked our way though that and started to use the program. We even switched our accounting software to one that was compatible with their system. A lot of the features that they promised to be seamless were not and I kept getting told that it would get better and that they would work on it. The tax features were not compatible in Canada, even though we were assured numerous times that they were and when they finally admitted that they weren't they promised they would fix the issues. We limped along with the software for about 6 months all the while being promised that the issues were being fixed. During this time we saw a definite drop in revenue, that corrected itself when we cancelled the software. We eventually got in contact with upper management, they promised to work with us and make things right. Unfortunately that is all it was, promises that were never followed through on. After cancelling Simpro we were promised that they would keep in contact and even potentially talk about refunding some money. From that point on they refused to reply to emails or phone calls. Stay away. They only care about collecting your money and will say whatever they need to to do this.

良いポイント:

The Quote features and catalogue worked well.

改善してほしい点:

Time entering, looking back on jobs, live time costing

simPRO Softwareからの返信

3 か月前

Hi there Russell, Thank you for your candid feedback and details in regard to your experience with simPRO. We are deeply saddened to hear that you had a less than ideal experience with our software and team. We understand the implementation process can be a lot of work for your business. Our training process is robust and can take a significant amount of time, however, it is essential for long-term success with our software. We are also disappointed to hear that you were not pleased with the experience you had with our upper management; serving our customers is a top priority of ours, and we want to make sure it is being showcased through all of our simPRO departments. We have reached out to your Account Management team to have them assist you in any way possible. Once again, we would like to sincerely apologize for any negative experience you have had, and we wish you all the best in your future endeavors.

Dean
Dean
英国のMarketing & PR Manager
認証済みLinkedInユーザー
建設, 11-50の従業員数
ツール使用期間: 6~12か月
投稿者のソース

Transformative Field Service Management

4.0 2 か月前

良いポイント:

The end-to-end solution of simPRO, from Lead to Invoicing, has helped to transform and streamline our business processes, going from an old server-based system to this new cloud-based system. Overall simPRO is a versatile field service management and service desk software that can also incorporate the management of larger projects.

改善してほしい点:

Asset management and asset/job history could be more transparent. The system is very much geared towards assets that do not have multiple parts to them as it's difficult to see what parts have been replaced or haven't over time, plus you cannot see total asset spend of callouts.

simPRO Softwareからの返信

2 か月前

Hi Dean, Thank you so much for leaving this incredibly insightful review. Feedback like this inspires our team to continue innovating and creating the best experience for our customers. We are thrilled to hear that simPRO has helped transform and streamline your business processes. We also appreciate your feedback in regard to asset management. I would implore you to submit this to our Ideas Portal; every idea submitted is reviewed by the simPRO team. simPRO has a development team dedicated solely to acting on these suggestions and in the last year alone, the team has been able to resolve over 120 ideas. Thank you again, Dean! Looking forward to continue working with you.

Rob
アメリカのVice President
建設, 2-10の従業員数
ツール使用期間: 1~5か月
投稿者のソース

検討した類似製品:

Robust and intuitive field management software

4.0 3 年前

製品を使ってみた感想: Overall, this has been an amazing experience for us. The software feels like just what the doctor ordered and we are very happy with the choice. The simPRO team has been rock solid, supportive, knowledgeable, and fun to work with from day 1.

良いポイント:

When it comes to field service management this is custom software which is hard to beat. simPRO is bringing a new level and caliber of organization and efficiency to our business and we are still implementing all that it offers. Our field techs now have vastly more relevant information at their fingertips than ever before which is empowering them to be more productive, efficient, and professional.

改善してほしい点:

There are a few confusing aspects of the contacts database and how it relates and connects to jobs, quotes, customers, etc. There are a number of static fields which do not populate from the existing customer database when it seems they should. For instance, if we have an existing contact, we can not simply lookup and connect it to a site contact or invoice contact without some hoops and hurdles.

simPRO Softwareからの返信

3 年前

Hi Rob, thanks for taking the time to review simPRO! We're glad to hear that simPRO is helping your business become more organized and efficient. We encourage you to submit your ideas in regards to the contacts database to the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). Our dedicated product development team uses customer suggestions to regularly enhance simPRO features. If you need any other assistance, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO