ShareFile

Storage hosting is easy with ShareFile

良いポイント:

Sharefile is a cloud-hosted file server at its most basic level that replaces the need to host one within a workplace or business. It also allows you to offer download links to consumers to upload or download specific files, provided you have the proper rights. Because it is hosted offshore, it has the advantage of not requiring the office to operate servers or an Infrastructure rack.

改善してほしい点:

You won't be able to view your file structure if your external internet connection goes down. If you're a remote worker trying to connect to a server hosted by your company, this can happen. Another problem might be a lack of bandwidth while uploading/downloading to Sharefile. It was also quite sluggish and complicated when we initially started using it, requiring multiple periods longer to transfer or explore than a self-hosted server. We also have at least 1-2 service interruptions every month, during which users are unable to conduct their job for a while.

ShareFile may expand with our company because it is scalable.

製品を使ってみた感想： ShareFile's advantages include being safe, simple to use, scalable, and feature-rich.

良いポイント:

With features like end-to-end encryption, password protection, and audit trails, ShareFile provides a high level of security for file sharing.Uploading, sharing, and managing files are made simple with ShareFile's user-friendly design and ease of use.File sharing, file syncing, and mobile access are just a few of the capabilities that ShareFile provides.ShareFile offers friendly, round-the-clock customer service.

改善してほしい点:

Compared to some other file sharing options, ShareFile doesn't integrate with as many other programs.Because ShareFile does not support offline access, you cannot access your files when you are not online. Occasionally, ShareFile might be sluggish, especially when uploading or downloading big files.

Offshore Customer Service for US Customers is HORRIBLE

製品を使ってみた感想： It was not a good expensive. It was expensive, customer service was horrible, and I was never able to get any information on adding eSignature functionality to my account.

良いポイント:

ShareFile was somewhat easy for my clients to understand and use, so there wasn't much of a learning curve.

改善してほしい点:

Customer service is nonexistent, for all intents and purposes. You're directed to their Help & Support website, which does not usually have the information useful to resolve issues that I ran into, so the next option is a Chat functionality. The Chat is operated by representatives outside of the USA, and replies are canned responses. I just wasted more than 40 minutes cancelling the service, for the second time. I canceled it the first time in June, and was assigned a case number, and sent a confirmation. But then today, my credit card was billed for another annual subscription fee, so I had to follow up, and it has been an excruciatingly painful experience. Also, there is no e-signature functionality built in to ShareFile, so it's useless for tax compliance document management. There is apparently an add-in for RightSignature, but I could never get any information, and only heard through other accountant groups that it is very expensive. ShareFile is expensive enough on its own, so it wasn't worth it to continue, since there are accounant specific applications out there that do a much better job.

Secure File Sharing Solution

良いポイント:

Easy to navigate UI. ShareFile has an add-on that integrates into standard Outlook email platform. The add-on allows you to email large files using a secure third party FTP, where sensitive documents can only be accessed by permitted parties. It's easy to set permissions if you allow the document to be shared with others. Works well for cloud sharing documents and files where collaboration is needed. You can set a time duration for files to automatically delete themselves, so that makes managing storage capacity easier.

改善してほしい点:

No real cons that I can think of. Perhaps for some people who are not tech savvy might have trouble setting up their personal preferences, but this could apply to any software. I found it easy and intuitive to set up using the web app, mobile app, and the Outlook extension.

Very versitile and easy to figure out program

製品を使ってみた感想： overall experience was very good and will continue to recommend it where I work and for my clients.

良いポイント:

The software includes a number of additional features, including secure email, and the ability to easily and affordably add more. I have used this software now at three different companies. Set up was easy and the help center guidance was very good.

改善してほしい点:

Set up of folders was a little tedious and slightly cumbersome but was very easy to figure out and add/subtract people as needed.